[Resolved]  Vodafone — Vodafone activation

Sir
I purchased a Vodafone Sim No. [protected] and Vodafone No. [protected] from Shara Mobile, Indira Bhawan, Civil Lines, Allahabad on 30th April 2009; and have submitted duly filled Application Form along with enclosures – ID Proof (A photocopy of the Passport) and Address Proof (A photocopy of the landline Telephone Bill).
On 1st May 2009 I received the following SMS at 2:19:06 pm from Vodafone 190:
“Your account has been refilled successfully by Rs. 0.21.Your Vodafone prepaid account balance is Rs. 21.05.Your transaction ID is UE[protected].”
And again another SMS on the same date after one minute i.e. at 2:19:07 from Vodafone 190 that-
“Processing request for a refill of INR 44.0(Transaction ID is UE[protected]), Please pay to the retailer.”
On 5th May 2009 at 6:55:03 am from Vodafone I received the SMS mentioning that -
“Apka CIF hamein abhi tak prapt nahin hua hai jo govt niyam anusaar anivarya hai.Apki CLIP ki suvidha agle 24 ghanto mein bhadit ho jayegi.”
And on 6th May 2009 at 7:08:56 pm from Vodafone I received the SMS mentioning that -
“Apka CIF hamein abhi tak prapt nahin hua hai jo govt niyam anusaar anivarya hai.Apki CLIP ki suvidha bhadit ho gayi hai.”
May I know who is responsible I (consumer) or your agent who selling SIM card after taking all the relevant papers and money. How you can stop facilities and deactivate the mobile connection when I have paid money and submitted relevant papers? If your agents are not responsible why you have given job and / or appointed agents on such an important job? Why should I run to your centers, as I am told by your helpline service, for the same? I am being unnecessary harassed by your service provider and if my Vodafone facilities are not restored within 24 hours and if my Vodafone disconnected on this ground I will move the issue before the Consumer Forum.
With regards.
Dr Prakash Sinha
Associate Professor
Department of Ancient History,
Culture & Archaeology
University of Allahabad
Allahabad-211002
Res.: Flat No.204, BARSANA APARTMENTS
MADHOKUNJ, NEW KATRA
ALLAHABAD-211002
LAND LINE No.[protected]