[Resolved] Vodafone — improper deduction of balance | |
I,prakhar gupta is a prepaid customer of vodafone([protected]).They deducted rs 200 from my account on basis of activation of any service which i never opted for.. inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company. Was this information helpful? | |
Dec 2, 2016 Complaint marked as Resolved Verified Support Nov 30, 2011 Vodafone India Customer Care's response Hi Sandeep, We tried calling you, but there was no response. Please share a convenient time for us to get in touch with you to address the issue. Regards, Vodafone Customer Care Verified Support Feb 06, 2012 Vodafone India Customer Care's response Hello Anuj, We would like to inform you that you should be able to contact Customer Care now. You can email us at vodafonecare.[protected]@vodafone.com for any assistance in future, we'll do our best to help. Regards, Vodafone Customer Care, Haryana Verified Support Mar 16, 2012 Vodafone India Customer Care's response Hello Anupam, Thanks for writing in to us and for the time on our call, trust we were able to address your concern. Please email us at vodafonecare.[protected]@vodafone.com for assistance in future, we'll do our best to help. Regards, Vodafone Customer Care, West Bengal & Andaman and Nicobar Verified Support May 10, 2012 Vodafone India Customer Care's response Hello B.S. Gehlot, We would like to inform you that the mentioned offer is not available. Regards, Vodafone Customer Care Verified Support Oct 16, 2012 Vodafone India Customer Care's response Hello Priyanka, Please note that we could not reach you on your number. Kindly share an alternate number here http://tinyurl.com/79emtab so that we can get back to you with assistance. Regards, Vodafone Customer Care, Mumbai. | |
 559 Comments | |
Comments
I am totally disagree with the Vodafone services as my bal was deducted. My no. is [protected]. I am a new Customer of Vodafone as i Port Out my no. from the Idea Network. I want my bal refund otherwise i will Port Out my no. from Vodafone after the Period of 90 Days.
Please make a Call back arrangement of this on my particular no. [protected].
Arvind Bisht.
Please make a Call back arrangement of this on my particular no. [protected].
Arvind Bisht.
My name is Ravitej Singh Bal.i activated my prepaid vodafone no. [protected] on 13.4.2011.vodafone deducted my Rs36 and i received a msg that the some vodafone alerts service is activated on your account, i have not send them any message to activate the service and they are not willing to refund the money.
I jatinder ([protected]) from punjab vodafone deduct rs 30 for mobile box office without any activation by and send me a sms "as per ur reqt, vodafonemobile box office pack has been activated & rs 30 has been charged for 5 movies for 30 days
i reqted to vodafone please refund this value to my account.
i reqted to vodafone please refund this value to my account.
Hi,
My name is Rakhi & my contact no is - [protected]. I am really fed up with the vodafone customer care executives & Vodafone Services... I am requesting for my balance since more than 10 days...
My balance is getting deducted day by day... prev. i have recharged with 100 rs. next day i have seen balance of -44 rs. for that i have tried to launch complete but no one bother to understand the situation after so many calls & i have wasted my so many hours on this... when i was tried of all this i have just leave the issue...
BUT again few days back when i have recharged again with rs. 100 to make my balance in positive ...next day i have seen again balance was deducted ..after 2 days.. i have on 6 rs. in my cell... EVEN I HAVEN'T USED INTERNET, I HAVE HAVEN'T DONE BROWSING THAN WHY IS IT HAPPENING NOBODY IS CONFIRMING!!!.
Can anyone tell me IS THESE KIND OF SERVICES VODAFONE IS OFFERING!!! i have many times requested to transfer to the seniors person but nobody is connecting... If i say something Your executive will disconnect the callss IS THIS THE WAY OF WORKING!!! & dealing with Customers!!! really very ashamed.
M REALLY VERY UPSET & FED OF ALL THISSS!!! Your executives always put callls on a LONGGGGGGGGGGGGGGGG HOLD FOR AN HOUR OR SO... I HAVE TO DISCONNECT calls...
CAN ANYONE PLS HELP ME OUT... OR SHOULD I NEED TO GO FOR CONSUMER COURT FURTHER...!!!
PLS CONSIDER THIS ON HIGH PRIORITY BASIS!!!
Thanks & Regards,
Rakhi Arya
My name is Rakhi & my contact no is - [protected]. I am really fed up with the vodafone customer care executives & Vodafone Services... I am requesting for my balance since more than 10 days...
My balance is getting deducted day by day... prev. i have recharged with 100 rs. next day i have seen balance of -44 rs. for that i have tried to launch complete but no one bother to understand the situation after so many calls & i have wasted my so many hours on this... when i was tried of all this i have just leave the issue...
BUT again few days back when i have recharged again with rs. 100 to make my balance in positive ...next day i have seen again balance was deducted ..after 2 days.. i have on 6 rs. in my cell... EVEN I HAVEN'T USED INTERNET, I HAVE HAVEN'T DONE BROWSING THAN WHY IS IT HAPPENING NOBODY IS CONFIRMING!!!.
Can anyone tell me IS THESE KIND OF SERVICES VODAFONE IS OFFERING!!! i have many times requested to transfer to the seniors person but nobody is connecting... If i say something Your executive will disconnect the callss IS THIS THE WAY OF WORKING!!! & dealing with Customers!!! really very ashamed.
M REALLY VERY UPSET & FED OF ALL THISSS!!! Your executives always put callls on a LONGGGGGGGGGGGGGGGG HOLD FOR AN HOUR OR SO... I HAVE TO DISCONNECT calls...
CAN ANYONE PLS HELP ME OUT... OR SHOULD I NEED TO GO FOR CONSUMER COURT FURTHER...!!!
PLS CONSIDER THIS ON HIGH PRIORITY BASIS!!!
Thanks & Regards,
Rakhi Arya
Hi,
I am using vodafone in kerala.
I ve been using my VODAFONE sim for the last 2 years
They have deducted Rs 125 from my number.
I went to vodafone store at kottayam and they told me that it is their fault and they told me that they will refund the amount deducted from my account .
they diidnt gave me a reply even after 2 days.
then i called customer care 9but i didnt get any refund .
the customer careb is so unfriendly.
2 times they have ended my call when i was telling my complaints to the customer executive.
"VODAFONE IS THE WORST" worst service provider Ive seen.
Those who dont want to loose money, plz dont take VODAFONE connection
I am using vodafone in kerala.
I ve been using my VODAFONE sim for the last 2 years
They have deducted Rs 125 from my number.
I went to vodafone store at kottayam and they told me that it is their fault and they told me that they will refund the amount deducted from my account .
they diidnt gave me a reply even after 2 days.
then i called customer care 9but i didnt get any refund .
the customer careb is so unfriendly.
2 times they have ended my call when i was telling my complaints to the customer executive.
"VODAFONE IS THE WORST" worst service provider Ive seen.
Those who dont want to loose money, plz dont take VODAFONE connection
i am mohit from Delhi my number is [protected] i activated my internet service on 21april 2011 and i got recharge my number with 95rs even i got a confirmation message though i din't even used my internet as it take 4 hours to activate internet services ..so on 22april morning when i checked my balance it was minus
(-279)rs from rs 120 ..don't know who suck my balance ..i called up 30 times in costumer care .but they said your internet recharge is not done ...but even i got a confirmation message of that recharge and i recharged my number with rs100 also with internet recharge of 95rs ...and they are saying you have downloaded something from internet ..i don't know if my services are not yet activated as they are saying tht you recharge is not done so how can i use internet and i dint even used moreover last night i changed my simcard and my SIm card was in nokia 1100 as my other phone's battery was low so i inserted my sim in my spare phone and nokia 1100 dont even have multimedia and till now my balance is getting detuct like 5rs in other 15 min or so .please take action regarding this ...so just want to say vodafon sucksss big time .. i will never suggest anyone to buy vodafone .!
(-279)rs from rs 120 ..don't know who suck my balance ..i called up 30 times in costumer care .but they said your internet recharge is not done ...but even i got a confirmation message of that recharge and i recharged my number with rs100 also with internet recharge of 95rs ...and they are saying you have downloaded something from internet ..i don't know if my services are not yet activated as they are saying tht you recharge is not done so how can i use internet and i dint even used moreover last night i changed my simcard and my SIm card was in nokia 1100 as my other phone's battery was low so i inserted my sim in my spare phone and nokia 1100 dont even have multimedia and till now my balance is getting detuct like 5rs in other 15 min or so .please take action regarding this ...so just want to say vodafon sucksss big time .. i will never suggest anyone to buy vodafone .!
I totally agree with you, pls read my case- no reply of phone calls/ email from these folks- the customer care is so pathetic, guys pls dont flow with the creative marketing campaigns..
===========================================================================
Dear rep,
pls arrange to reverse the services you activated and then could not proceed to support. INR 44 deducted for Blackberry service activation, which was never activated, no setting sent and when called several times, your customer care never willing to extend support.
Also, services like caller tunes activated automatically and when I de-activate them, vodafone re-activates and deducts amount
these are enough for me to handle and take it to you folks to TRAI and other regulatory bodies
- Hide quoted text -
On Thu, Apr 28, 2011 at 10:16 AM, Basant <[protected]@gmail.com> wrote:
Dear rep,
I have been struggling to get in touch with the customer care of Vodafone and rectifying the captioned problem, I had activated a 3 day blackberry plan, i got a confirmation sms and an amount of 44 got deducted immediately but the setting for the blackberry never came in. I was waiting for the bb setting message till 11.00pm in the night (the same was activated around 12.00noon), after which I called the customer care, but got disappointed as first, the call was not going through in account of poor connectivity and then improper call handling by customer care, forwarding the call to post-paid guy and back and forth.
Now in the morning, again I called up your customer care but to my dismay, the kind of response I got from your end was so unprofessional and pathetic as he is straight rejecting any request process initiation, kept me on hold for 15-20 odd minutes and nothing happened.
at the end I feel cheated as neither you guys could activate my number and forward me the setting for the same, nor are you refunding the amount despite of de-activation in above account and I end up paying money for call I make to speak to your customer care and the services which I could not use because of improper handling at your end. I was planning to port my postpaid number to Vodafone but looking at this, i would never return to vodafone
===========================================================================
Dear rep,
pls arrange to reverse the services you activated and then could not proceed to support. INR 44 deducted for Blackberry service activation, which was never activated, no setting sent and when called several times, your customer care never willing to extend support.
Also, services like caller tunes activated automatically and when I de-activate them, vodafone re-activates and deducts amount
these are enough for me to handle and take it to you folks to TRAI and other regulatory bodies
- Hide quoted text -
On Thu, Apr 28, 2011 at 10:16 AM, Basant <[protected]@gmail.com> wrote:
Dear rep,
I have been struggling to get in touch with the customer care of Vodafone and rectifying the captioned problem, I had activated a 3 day blackberry plan, i got a confirmation sms and an amount of 44 got deducted immediately but the setting for the blackberry never came in. I was waiting for the bb setting message till 11.00pm in the night (the same was activated around 12.00noon), after which I called the customer care, but got disappointed as first, the call was not going through in account of poor connectivity and then improper call handling by customer care, forwarding the call to post-paid guy and back and forth.
Now in the morning, again I called up your customer care but to my dismay, the kind of response I got from your end was so unprofessional and pathetic as he is straight rejecting any request process initiation, kept me on hold for 15-20 odd minutes and nothing happened.
at the end I feel cheated as neither you guys could activate my number and forward me the setting for the same, nor are you refunding the amount despite of de-activation in above account and I end up paying money for call I make to speak to your customer care and the services which I could not use because of improper handling at your end. I was planning to port my postpaid number to Vodafone but looking at this, i would never return to vodafone
I would be not surprised to hear this all after my own bad experience with the operators
Last month two services MSI and CHAT service was activated without my wish when i contacted your customer care i was met with harrassing treatment by transfering my callls to seniors whichnever picked my calll and later on blocking my number but still i kept quite and today again when i checked my balance it was reduced to 20 rupees .
I want my money back else i'll be forced to take some legal action.
Looking forward for a proper action .
my number is [protected]
I want my money back else i'll be forced to take some legal action.
Looking forward for a proper action .
my number is [protected]
My Vodafone # is [protected] I activated 1 month GPRS pack for my blackberry cell on 1st of April so there should be a deduction on 1st may not before that...but on 25th of may there was an deduction of Rs. -382...called CS# so times blady they got hell lot of attitude…I spoke to two team leaders they doesnt know how to speak...finally they disabled option to reach cs#...Now i am not able to reach customer service from own SIM thanks to team leader's to whom i spoke...A advisor from CS# without understanding my concern coolly says "HOW MANY TIMES WILL U CALL FOR THE SAME CONCERN"...today its 4th of May I cant send msg nor call out...blady he say's how many times will u call...TWO COMPLAINTS WERE RAISED & IT IS STILL GOING ON "[protected]" & "[protected]"...I don't know when this amount will be refunded...My question is becoz of their Mistakes Y we have to face inconvenience...calling CS# is like harassing ourselves...Better to PORT the Number to AIRTEL...
guys a better solution, go for any other operator...
Mr Vikram,
Despite my numerous emails, and phone calls I have not been able to get to you .
DO YOU WANT ME TO POST ON FACE BOOK AND TWITTER, AND OTHER FORUMS,
OR YOU WANT ME TO TO GO TO CONSUMER COURT, AND TRAI FOR HELP
This is a very URGENT issue and needs a Technical support/advice/decison .
MOB NO[protected],
BILL PERIOD 1MARCH2011 - 31 MARCH 2011
REF COMPALINT NUMBER [protected].
I DINT RECIVE ANY REPLY FOR SAME FROM VODAFONE.
THIS IS REGARDING VODAFONE LIVE CHARGES APPLIED IN MY MONTHLY BILL FOR 428790 KB USAGE
PLEASE DONOT TAKE THIS COMPLAINT AS A REGULAR AND DO NOT REPLY BY A DEFAULT REPLY FROM YOUR SYSYTEMS.
1. I AM USING VODAFONE BB SERVICES ON PHONE [protected]
2. IF YOU ARE SHIFTING MY CONNECTION FROM VODAFONE BB SERVICES TO VODAFONE LIVE, ITS A TECHNICAL ERROR AT YOUR END.
3. I HAVE OPTED FOR BB ANNUAL PLAN WITH 12 MONTHS ADVANCE PAID FOR UNLTD USAGE.
4. IF HAVING BB SERVICES WHY WOULD I NEED TO USE VODFONE LIVE ...
5. I AM USING BB SERVICES SINCE MAY 2009 TILL DAY FROM VODAFONE.
6. ALSO NOTE THAT IN DETAILS O[censored]SAGE PROVIDED ITS SHOWING BOTH VODAFONE LIVE AND BB SERVICES WORKING SIMULTANEOUSLY ON MY NUMBER, AND THE USAGE SHOWN IS 24 HRS X 31 DAYS, AT ALL ODD HOURS TOO.
7 . ITS TOO NOTE THAT WHEN VODAFONE IS PROVIDING SERVICES OF VMC @ 399 RS UNLTD USAGE WHY WOULD ONE USE VODAFONE LIVE FOR RS 5000/- A MONTH.
I AM VERY UPSET ON THIS ISSUE, LOOKING AT MY USAGE SINCE MAY 2009, I EXPECT YOU TO WAIVE OFF THIS UNNESSARY CHARGE LEVIED ON ME, AND KEEP ME AND MANY OF OTHER CUSTOMERS LINKED WITH ME IN VODAFONE.
NOW EVEN AFTER PAYING A PARTIAL AMOUNT IN PROTEST I AM MADE TO LISTEN A AUDIO RECORDING ON MYMOBILE .
I WOULD APPRECIATE IF A RECIEVE A RESPONSIBLE REPLY.
AMIT JOLLY
--
Jolly A
Online as AOAWORLDWIDE
Yahoo, Gmail talk, MSN, Skype
email : [protected]@gmail.com
Tel: [protected].
Despite my numerous emails, and phone calls I have not been able to get to you .
DO YOU WANT ME TO POST ON FACE BOOK AND TWITTER, AND OTHER FORUMS,
OR YOU WANT ME TO TO GO TO CONSUMER COURT, AND TRAI FOR HELP
This is a very URGENT issue and needs a Technical support/advice/decison .
MOB NO[protected],
BILL PERIOD 1MARCH2011 - 31 MARCH 2011
REF COMPALINT NUMBER [protected].
I DINT RECIVE ANY REPLY FOR SAME FROM VODAFONE.
THIS IS REGARDING VODAFONE LIVE CHARGES APPLIED IN MY MONTHLY BILL FOR 428790 KB USAGE
PLEASE DONOT TAKE THIS COMPLAINT AS A REGULAR AND DO NOT REPLY BY A DEFAULT REPLY FROM YOUR SYSYTEMS.
1. I AM USING VODAFONE BB SERVICES ON PHONE [protected]
2. IF YOU ARE SHIFTING MY CONNECTION FROM VODAFONE BB SERVICES TO VODAFONE LIVE, ITS A TECHNICAL ERROR AT YOUR END.
3. I HAVE OPTED FOR BB ANNUAL PLAN WITH 12 MONTHS ADVANCE PAID FOR UNLTD USAGE.
4. IF HAVING BB SERVICES WHY WOULD I NEED TO USE VODFONE LIVE ...
5. I AM USING BB SERVICES SINCE MAY 2009 TILL DAY FROM VODAFONE.
6. ALSO NOTE THAT IN DETAILS O[censored]SAGE PROVIDED ITS SHOWING BOTH VODAFONE LIVE AND BB SERVICES WORKING SIMULTANEOUSLY ON MY NUMBER, AND THE USAGE SHOWN IS 24 HRS X 31 DAYS, AT ALL ODD HOURS TOO.
7 . ITS TOO NOTE THAT WHEN VODAFONE IS PROVIDING SERVICES OF VMC @ 399 RS UNLTD USAGE WHY WOULD ONE USE VODAFONE LIVE FOR RS 5000/- A MONTH.
I AM VERY UPSET ON THIS ISSUE, LOOKING AT MY USAGE SINCE MAY 2009, I EXPECT YOU TO WAIVE OFF THIS UNNESSARY CHARGE LEVIED ON ME, AND KEEP ME AND MANY OF OTHER CUSTOMERS LINKED WITH ME IN VODAFONE.
NOW EVEN AFTER PAYING A PARTIAL AMOUNT IN PROTEST I AM MADE TO LISTEN A AUDIO RECORDING ON MYMOBILE .
I WOULD APPRECIATE IF A RECIEVE A RESPONSIBLE REPLY.
AMIT JOLLY
--
Jolly A
Online as AOAWORLDWIDE
Yahoo, Gmail talk, MSN, Skype
email : [protected]@gmail.com
Tel: [protected].
I agree with all of you as I have suffered mysel[censored]sing vodafone services, pls send an email to all TRAI members, link. http://www.trai.gov.in/Telephonedirectory.asp and recommend your friends and relatives not to subscribe to Vodafone
plz chek balance report [protected]
I am anurag i have taken new connection of vadafone [protected]. on first day date was 15 may 2011 i inserted sim my phone. my balance was rs.64 after some time they have deducted rs.30 for chat service.i did not do any msg for activation. i call to vodafone customer care realy they behavior was very bad.they do not have any knowledge of vodafone care and how to resolve problem of customers. a person was taking badly when i said that i will switch on another operator if my problem still. reply was very beautiful kar lijiye sir company ko koi fark nahi parta.my question is this please correct your system and hire only good manpower and also trained them proper.
Hello, I am Abhishek Shastri from Lucknow, Uttar Pradesh. I activated 3g on my Nokia N82 with data plan 101 which is 100MB/month and it's working fine with UMTS & DUAL MODE, but there is a problem in making video calls. I can recieve the video calls from other or home network but i am not able to make any Video Calls. Tried all settings possible but my Video Call drops before connecting. It's almost 1 week but Customer Care executive cannot help me out regarding this issue.
Hi,
Same thing happend to me. From last 3 days, my balance is deducted due to no reason and when called customer care, they are fools telling different stories. If anybody wants to sleep but can't then its better if you call Vodafone customer care bcoz every executive telling different tales. But recently i don't want to sleep and want you to take corrective steps.
Ramanpreet Kaur
Prepaid customer
Same thing happend to me. From last 3 days, my balance is deducted due to no reason and when called customer care, they are fools telling different stories. If anybody wants to sleep but can't then its better if you call Vodafone customer care bcoz every executive telling different tales. But recently i don't want to sleep and want you to take corrective steps.
Ramanpreet Kaur
Prepaid customer
I agree Ramanpreet, you are absolutely right. They always tell different things and different suggestions on the same topic and always forward a new complaints on the same issue with no solution!!!
Vodafone — balance -ve 1356
I activated rs.109 plan for 3G n when i connected it to my laptop it downloaded some data and the next thing i know my balance is -1356.572..i hav bn usin this number for past 3 years..in 95rs. plan as soon as our 2gb is downloaded we get a message saying the same but in this the message arrived 2 hours after i disconnected it.cant i pay for watever the amount of download was done as pr 3G plan?Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27108
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Please solve this problem otherwise i will Port Out my no. & will join Airtel as it is providing the good Customer Satisfaction. I also have a problem with your Customer care when i calld to him they hold my call more then 20 Min & disconnect this after that. If i will face this problem in future i really Port Out my no.
Please make a call back arrangement regarding this...