[Resolved] Vodafone — vodafone customer service | |
Hi, My name is praveen kumar , i own two vodafone post paid connection , one of my vodafone numbers had a huge bill (not how much i usually talk for), hence i suspected wrong billing, So i requested the customer care to send me an itemized bill or the same, Which obviously they never did, and in turn i did not pay the bill amount , now after almost three months i get a call from an unknown number , and i am told that the bill was sent ? i dont know to which address, and i am asked to make the payment. I informed the customer care representative about the situation. At the end he "THREATENED" me of coming to my residence and collecting the bill. This is a totally unprofessional behavior to a customer who has held a vodafone phone now for 3 years. Was this information helpful? | |
Dec 3, 2016 Complaint marked as Resolved Verified Support Jan 10, 2012 Vodafone India Customer Care's response Hi Smitha, We sincerely regret the inconvenience caused. Please refer to http://www.vodafone.in/vas/callmanagement/pages/callmanagementservices.aspx for details on the Call Filter service. Call 55144 to subscribe for the service (charges applicable ). You will be charged Rs. 99/- as a monthly rental. Email us at vodafonecare.[protected]@vodafone.com for any further assistance or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Karnataka Verified Support Jan 28, 2012 Vodafone India Customer Care's response Hello Siddu, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xjjxH2 we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Feb 07, 2012 Vodafone India Customer Care's response Hello Ramesh, Kindly share your number with us here http://bit.ly/xQ2yMo and we'll get back to you soon to address your concern. Regards, Vodafone Customer Care Verified Support Mar 01, 2012 Vodafone India Customer Care's response Hello Ajay, Please leave us your alternate number here http://bit.ly/hzNUch so we can get in touch with you and resolve the matter. Regards, Vodafone Customer Care | |
 269 Comments | |
Comments
Dear Sir,
On January 2009, I had visited couple of countries. As such I got ISD roaming from Salt lake city Center office of Vodafone some time during last week of Jan.
While insisting the executive to give me calling rates, I was not given any idea of the price that I would have to pay for the ISD.
When I was in Switzerland (only 4 days later) I got a SMS to pay five thousand out of Rs 9000 already billed for.
I was sad for making me black out of any information before hand about the rates.Later I used only calling cards during my visit in the USA which is very cheap.
I am now very upset with my vodafone connection where I am dedicated and continuing my connection for more than 10 years.
I like to hear from you,
Debtosh Bose [protected]
On January 2009, I had visited couple of countries. As such I got ISD roaming from Salt lake city Center office of Vodafone some time during last week of Jan.
While insisting the executive to give me calling rates, I was not given any idea of the price that I would have to pay for the ISD.
When I was in Switzerland (only 4 days later) I got a SMS to pay five thousand out of Rs 9000 already billed for.
I was sad for making me black out of any information before hand about the rates.Later I used only calling cards during my visit in the USA which is very cheap.
I am now very upset with my vodafone connection where I am dedicated and continuing my connection for more than 10 years.
I like to hear from you,
Debtosh Bose [protected]
sir/madam,
i am saravanan ([protected])... i gave application three times to changae my name and address...last time[protected] i gave the applicatin in vodaphone karur office...but no one cant take action...if any late in bill pay ment i received a call from ur office...i[censored] have any dought in my pay ment pls chech my past payyment...this is is the second mail i send to customer care...three times i gave written application...this incident is not only for me...five members in my friends circle...i[censored] dont belive me...pls make a call ...i will prove ur worst service...
saravanan...
[protected]
karur-2.
tamilnadu
i am saravanan ([protected])... i gave application three times to changae my name and address...last time[protected] i gave the applicatin in vodaphone karur office...but no one cant take action...if any late in bill pay ment i received a call from ur office...i[censored] have any dought in my pay ment pls chech my past payyment...this is is the second mail i send to customer care...three times i gave written application...this incident is not only for me...five members in my friends circle...i[censored] dont belive me...pls make a call ...i will prove ur worst service...
saravanan...
[protected]
karur-2.
tamilnadu
I Had taken new connection of Postpaid Vodafone, and after a month i had not recived my bill on time, which an occurs me to late payment fees.
Can anybody tell why its being delay?
Plus whenever i call on Customer care number, its usually busy or not contactable, so kindly provide any other number apart from 111.
Can anybody tell why its being delay?
Plus whenever i call on Customer care number, its usually busy or not contactable, so kindly provide any other number apart from 111.
Hi,
I had a vodafone post paid number till last night i.e. 31/03/2009.
When i woke up today the sim wasn't working. i checked with the Vodafone center at thakur village and the customer service lady made me wait a good 15 minutes while she consulted her seniors.
Then she asked me whether the mobile number was being used for tele marketing purpose to which i refused. She wanted me to give in writing that the number isn't used ffor tele marketing purposes.
Instead of giving such a baseless letter i found it better to discontinue the phone.
I realised after seeing the current bill that i had used the number very sparsely for making calls. I had made use of the 10 ps / sms scheme most of the time. But it was never ever used for tele marketing.
Would like to know from Vodafone authorities how they have came to this assumption.
Or do they feel that the customer who isn't using the phone connection for calling is of no use.
Thanks n Best Regards,
Chetan Kuckian
I had a vodafone post paid number till last night i.e. 31/03/2009.
When i woke up today the sim wasn't working. i checked with the Vodafone center at thakur village and the customer service lady made me wait a good 15 minutes while she consulted her seniors.
Then she asked me whether the mobile number was being used for tele marketing purpose to which i refused. She wanted me to give in writing that the number isn't used ffor tele marketing purposes.
Instead of giving such a baseless letter i found it better to discontinue the phone.
I realised after seeing the current bill that i had used the number very sparsely for making calls. I had made use of the 10 ps / sms scheme most of the time. But it was never ever used for tele marketing.
Would like to know from Vodafone authorities how they have came to this assumption.
Or do they feel that the customer who isn't using the phone connection for calling is of no use.
Thanks n Best Regards,
Chetan Kuckian
I got a wrong information on one Postpaid plan on behalf of my existing number that is [protected], I got a call from one of Caller(named Atul phone number - [protected]) from Vodafone, he gave me information that we are offering a plan to you in which he gave me following details:
1) One postpaid number(the number offered is [protected]) that would be zero Rental that is given on trial basis(you do't have to pay any rent in first month).
2) You will get 350 local minutes free on any mobile.
3) You will get 12.5 % discount on your existing number and 10 paise local call on Vodafone numbers whether you continue with new number or not.
4) When I confirmed to that caller to send the executive to provide me SIM at that time he told me that you need to deposit 250 Rs security.
5) Till that times I gave Rs 250, i got all the wrong information.
6) But once I gave money, I got verification calls but they told me that no such plans exist.
7) No body gave me good response after getting the money, I came to know that it was 249 Rs Rental plan.
8) After I gave the money, I was told the process that if you don't want to activate the number then you have to go to Vodafone store and deposit the SIM and a cheque will be provided at ur billing address, that would be refundable after 45 days. If you want money then executive will come and if the information is wrong then why we have to suffer for 45 days to get the money back.
9) Every time I get a call, I am getting a new information.
10) Your executive can come for getting the money, but if you have cheated the customer, then why any one can't come back to return the money back.
11) Your caller gave me a wrong number that he described as his personal number.
12) When I am giving return calls, calls are being disconnected.
13) On verification, one of your Representative(Name Vivek - number - [protected]) convinced me that you dont have to pay any rent in first month and your security will be refundable in first bill.
If I am not getting my money back, I will strictly take a legal action and fire a case in the consumer court for giving a fraud information to me.
1) One postpaid number(the number offered is [protected]) that would be zero Rental that is given on trial basis(you do't have to pay any rent in first month).
2) You will get 350 local minutes free on any mobile.
3) You will get 12.5 % discount on your existing number and 10 paise local call on Vodafone numbers whether you continue with new number or not.
4) When I confirmed to that caller to send the executive to provide me SIM at that time he told me that you need to deposit 250 Rs security.
5) Till that times I gave Rs 250, i got all the wrong information.
6) But once I gave money, I got verification calls but they told me that no such plans exist.
7) No body gave me good response after getting the money, I came to know that it was 249 Rs Rental plan.
8) After I gave the money, I was told the process that if you don't want to activate the number then you have to go to Vodafone store and deposit the SIM and a cheque will be provided at ur billing address, that would be refundable after 45 days. If you want money then executive will come and if the information is wrong then why we have to suffer for 45 days to get the money back.
9) Every time I get a call, I am getting a new information.
10) Your executive can come for getting the money, but if you have cheated the customer, then why any one can't come back to return the money back.
11) Your caller gave me a wrong number that he described as his personal number.
12) When I am giving return calls, calls are being disconnected.
13) On verification, one of your Representative(Name Vivek - number - [protected]) convinced me that you dont have to pay any rent in first month and your security will be refundable in first bill.
If I am not getting my money back, I will strictly take a legal action and fire a case in the consumer court for giving a fraud information to me.
i am very unsatisfied with vodaphone postpaid connection, i am getting huge bill though there is a less usage, last month i made a point to vodaphone to send itemised bill in that i have only 23 Rs usage but my bill is 410 Rs, when i asked for company to shift my plan from postpaid to prepaid they said they dont have this faciliteis and i cant change my number, so please take some decision towards this so that they have facilities from postpaid to prepaid or prepaid to postpaid any number of time...
thank u
thank u
Sir/Madam
On 10/4/09 I lost my mobil, I contacted Vodafone Service Center, Shalimar Bagh, Delhi on 15/4/09 and requested to discontinue my prepaid connection No. [protected] immediately and further this number may be activated in Post paid in my favour. I again submitted all necessary documents and Rs.500/- for life time scheme.
The officer who attended my call has been assured me that it would be activated with in 2 days. Now 6 day have been passed but there is no response from your company. However physical verification at my residence have been carried out twice by your staff and 2 times on telephone. Despite these, the telephone connection is not activated so far your poor quality of service. I am so much surprised by seeing your poor quality service. Now I am also worried to get connected with your company for life time.
On 10/4/09 I lost my mobil, I contacted Vodafone Service Center, Shalimar Bagh, Delhi on 15/4/09 and requested to discontinue my prepaid connection No. [protected] immediately and further this number may be activated in Post paid in my favour. I again submitted all necessary documents and Rs.500/- for life time scheme.
The officer who attended my call has been assured me that it would be activated with in 2 days. Now 6 day have been passed but there is no response from your company. However physical verification at my residence have been carried out twice by your staff and 2 times on telephone. Despite these, the telephone connection is not activated so far your poor quality of service. I am so much surprised by seeing your poor quality service. Now I am also worried to get connected with your company for life time.
Vodafone Post Paid Cellular Connection — Disconnection despite being bill amount paid
I was a regular and 'esteemed' customer of Vodafone Post Paid cellular service in Kerala. I was given a credit limit of Rs 1500 for a security deposit of Rs 500 due to regular payment of my bills. But despite being paid the bill of month of March -2009 and also my usage was well under the credit limit, my line was disconnected on 21st April. I had made the payment of the bill on 12th April. I had also made complaints to customer service center regarding non-credit of my amount. Infact their executives called me numerous times and I told them about the payment of bills with the transaction Id. These all happened when I was in roaming in Bangalore. I had to pay roaming charges for all calls to customer service centers and also for all incoming calls from them.On 21st, the sim was deactivated without any information.
Vodafone — poor network service
i have taken a freinds pack in which i can get 10 paisa call from 11 pm to 8 am.. but now a days when i usually call after 11pm, the network gets failed always.. i m not able to talk with my friends.i m spending also and also not getting to talk..
i checked it to other vodafone customers that they r also geting the same problem or not, but what i found is all the rest vodafone customers number doesnt have this sort of problem, , just i m bearing this problm.. so plz look
yeah you are pretty true
whenever i try 2 check my balance by dialing *111#, it will show unknown result
Vodafone Postpaid Connection — Unable to make calls
I availed a connection two months back and i am not happy with the as i face both in comming and out going calls difficulties. Kindly clear the issue or cancell the connection.Vodafone — Poor network signal since 3 years
Hello,I have been a vodafone customer since 3 years now and ever since i took the connection I have problem with poor network signal at my residence. I have placed numerous complaints with customer care since last 2 years but never got a solution. Everytime I report the issue I am given the same answers like the network team would call me back, a network engineer would visit my residence, a tower would be installed close to my residence e.t.c. But nothing much has happened and my problem still persists. Somebody pls advice me how to proceed furthur.
The complaint numbers are:
[protected]dec - 2008), [protected](may - 2009)
Regards,
Vinay
Hi,
29/04/09 was my bill due date, so not to have any fine and all, I paid my bills on 28/04/09. Few days later I got calls that I haven't paid the bills for last month and if I had already paid the amount raise a complaint to customer care so that they will investigate.I did it on 5/5/09. I gave them all details and bank account summary for that transaction, mailed the vodafonecare, their nodal officer regarding all the details, still no luck. I am getting calls on calls for this issue but every time I have been asked to pay the amount. I told them as usual I had paid it online and in time. I have the records from my bank that the amount is deducted from my account to Techprocess Solutions LTD, which is the vodafone account.
Now my outgoing service has barred. How should I proceed now.I own the number [protected]
regards,
Shihab M H
29/04/09 was my bill due date, so not to have any fine and all, I paid my bills on 28/04/09. Few days later I got calls that I haven't paid the bills for last month and if I had already paid the amount raise a complaint to customer care so that they will investigate.I did it on 5/5/09. I gave them all details and bank account summary for that transaction, mailed the vodafonecare, their nodal officer regarding all the details, still no luck. I am getting calls on calls for this issue but every time I have been asked to pay the amount. I told them as usual I had paid it online and in time. I have the records from my bank that the amount is deducted from my account to Techprocess Solutions LTD, which is the vodafone account.
Now my outgoing service has barred. How should I proceed now.I own the number [protected]
regards,
Shihab M H
Vodafone — credit lost
vodafone, I would like to see my history of my prepay account as my credit seems to be going down even when i am not using my phone.For example i had main credit of $130.05 at 8:35pm on the 23rd may rang customer care for ONE SECOND and my credit go's down to $124.70 at 8:48pm 23rd may and that is the only time phone used.So i would like history from when i recharged on the 19th of may 2009 to today the 23rd of may.Above is just one example of credit vanishing over the approximate 8 years i have been a customer so i would like a break down so i can prove taking way more credit then i am actually using.Please email me history of account[protected] thank you Hello,
I was struggling for miss calls and abuse SMS from online web services .I have register the case against criminal ( it is online, NO FIR) to www.cybercrimepolice.com and problem has been solved in one day .
It is advice to register a case online with www.cybercrimepolice.com
Thanks
Following message I have received on my email ____________________________________
Cyber Crime Police –Security Message from www.cybercrimepolice.com
Message From: http://www.cybercrimepolice.com/
Dear User,
We have taken your email Id from one of the open forum or chat session to caution you about cyber security.
As we have noticed that lot of Fake, Spam and Fraud Users visit the Forum website regularly and use the identity of someone and use your personal information for fraud.
What to do:
• Aware about the Cyber Crime Security from www.cybercrimepolice.com
• Do not provide any personal information, SSN No, PAN No., Bank Account Number to anyone online and do not leave any information where everyone can use your identity easily.
• Do not leave your phone number, credit card number, mobile number and do not send you credit card number via SMS or email.
• For complete details about cyber crime and mobile crime please visit www.cybercrimepolice.com .
If still you are facing any problem, or some one is troubled you with false, Miss calls, Abuse Calls, Abuse SMS, Porn Messages, False e-mails, Money making ideas, Unwanted calls etc. then Please <Register a case> against spammer, online from website http://www.cybercrimepolice.com/
For any other information or Register a Case Online, contact www.cybercrimepolice.com
Do not hesitate to contact us as we are available to help you .
It is advice to all about not to promote any cyber crime while browsing.
Please circulate this message to all your friends and promote awareness and help us to stop the cyber crime
Always for your online safety!
Thanks
Regards
www.cybercrimepolice.com
[protected]@cybercrimepolice.com
I was struggling for miss calls and abuse SMS from online web services .I have register the case against criminal ( it is online, NO FIR) to www.cybercrimepolice.com and problem has been solved in one day .
It is advice to register a case online with www.cybercrimepolice.com
Thanks
Following message I have received on my email ____________________________________
Cyber Crime Police –Security Message from www.cybercrimepolice.com
Message From: http://www.cybercrimepolice.com/
Dear User,
We have taken your email Id from one of the open forum or chat session to caution you about cyber security.
As we have noticed that lot of Fake, Spam and Fraud Users visit the Forum website regularly and use the identity of someone and use your personal information for fraud.
What to do:
• Aware about the Cyber Crime Security from www.cybercrimepolice.com
• Do not provide any personal information, SSN No, PAN No., Bank Account Number to anyone online and do not leave any information where everyone can use your identity easily.
• Do not leave your phone number, credit card number, mobile number and do not send you credit card number via SMS or email.
• For complete details about cyber crime and mobile crime please visit www.cybercrimepolice.com .
If still you are facing any problem, or some one is troubled you with false, Miss calls, Abuse Calls, Abuse SMS, Porn Messages, False e-mails, Money making ideas, Unwanted calls etc. then Please <Register a case> against spammer, online from website http://www.cybercrimepolice.com/
For any other information or Register a Case Online, contact www.cybercrimepolice.com
Do not hesitate to contact us as we are available to help you .
It is advice to all about not to promote any cyber crime while browsing.
Please circulate this message to all your friends and promote awareness and help us to stop the cyber crime
Always for your online safety!
Thanks
Regards
www.cybercrimepolice.com
[protected]@cybercrimepolice.com
i am prashant sharma S/o mr. Jagdish Prasad Sharma.I am using vodafone postpaid connection for last two years number [protected]. I made a call to vodafone customer care center on 20-may-2009 and asked vodafone customer care exactive how i can reduce my sms rates then he told me to send a sms to 111 and you will get 300 sms for 30 Rs within 48 hours and I send that sms on the same date but I didn't get any responce then I again made a call to vodafone customer care on 23-may-2009 then they tell me to wait till midnight again i didn't get any responce. then i made a call on 25-may-2009 i talk to vodafone customer care exacative poonam she talk to ma badly and give me bad responce and disconnected the line.
i request to take approprate action against poonam a vodafone customer care exactive
i request to take approprate action against poonam a vodafone customer care exactive
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vodafone is worst service available in the world rite now.
Dont opt for vodafone i[censored] really want to lead a peaceful and calm life...
i[censored] do opt for it be ready to regret it anytime...