Vodafone India Complaints & Reviews

Dear Sir,

I would like to bring to your kind notice the poor service/support being followed by VODAFONE Telecom and I am the victim for the last 15 days since I purchased a Vodafone set 125.

I purchased a Vodafone 125[tel-[protected]] set on 10/6/2008 which comes with talk time and other value added services from M/s Gaurav Communications, Tagore Garden, New Delhi-110027, tel-[protected]. At the time of purchase, I was told that it would be activated on next day 1200pm i.e. on 11/6/2008. But as usual with these promises the set was not activated for 3 days. I called the dealer, Vodafone helpline. But surprisingly there was no clear answer from both. I may add that I submitted the copy of my address/identity proof on 10/6/08 to dealer. VODAFONE helpline told me that they have nothing to do what their dealers are doing even give false promises or cheat customers. I was told that service will be activated after 72 hours and dealers promise to start it next day was wrong. Then I told them to take action against the dealer. For last 13 days I am keeping a dead set after making the purchase. Neither company (VODAFONE) nor dealer is helping me to start the subscription. I am writing to Helpline/Nodal Officer constantly and waiting when my stamina disappears because there is no sign that my problem will be addressed in near future. Very strange response from a company which enters India to give better service to its customers.

For the last 15 days I am writing mails calling helpline but no help. My problem is simple I am unable to call even after make payment. Why nobody have the answer. I cannot make calls from my set. Company is not taking /listening to activate my service or telling me the problem. I sound other customer to beware of these company tactics to woo customers by enticing advts and then shut ears. The mechanism of Helpline/Nodal Officer to total failure and just an eyewash. I wonder they take 15 days to activate a service. Customers beware these companies.


Manoj Sharma

This is reference to my call with Hyderabad call center with Ramesh, Srinath, Rahul (Supervisor), Ram Krishnan (Supervisor) on 24 Jun 208 from 2000 hrs to 2200 Hrs.

I am having Mobile no [protected] and it is my prepaid card. I am also using Vodafone post paid number [protected] which is my primary. I have recharged for Rs 550/- few days back for my prepaid. Today when I try to make a call, the voice messages says I do not have enough balance to make call. When I checked the balance it was showing minus Rs. 100 /-. I immediately called customer care and talk to Ramesh, since he did not find the solution he transferred to his supervisor Ram Krishnan. Ram Krishnan verified all my accounts patiently and concluded that I am having Rs 100 Positive amount. Also, He says i can make an outgoing call since the service is active. He also requested me to give me a call after verifying the same. With thanks, I disconnected my call and try to use the prepaid number to call other number. This time also I was having same problem. Again, I have contacted customer care, this time it was Srinath and he is also connected me to his supervisor Rahul. Rahul is looking impatience and not listening to me. He over took me, before I complete my sentence. He also went hot, when i tried to explain what I had talked to Ram Krishnan. He was also not accepting my complaint and he refuses to give contact details of nodal officers. Since I am using Hutch/Vodafone for almost 3 1/2 years, this is the first time for such a genuine complaint, the call center guy (Rahul) is refused to accept and become anger over me. It is sad that your "Happy to Help" is not working with this kind of customer treatment. If I am not getting justice, I will think to terminate all my Vodafone service and all publish this in all consumer forums. But I hope I will get the justice soon.

I have been facing the problem with Vodafone network from a long time. I raised a problem in Nov 2007 then again May 2008 but nothing has been done yet.Today again i have raised a complaint and the Customer care executive is telling me that he doesn't know how much time it will take to solve the issue.

Vodafone network is the worst in bangalore and specially in shanti nagar. Even Spice network is better

cheating after taking connection
respecte sir/madam,
hello sir i am Ashish Choudhury [protected] took a new connection from vodafone service at infosys bangalore counters on my current number .my new connection no is [protected].i had clearly talked to personals of vodafone present in infosys that my std usage will be be high and i need a plan according to the same. they showed me various plans and i found one plan where the STD charges will be 1.30 paise and there will be 600 minutes of local vodafone to vodafone charges free. All the paper work was done by them as they were from vodafone itself i thought that they will be doing the correct thing. No its been near 30 days that i took connection i get a call from vodafone that my credit limit is crossed and i need to pay immediately. I told the customer care reprenstative that i am a corporate customer and i shud get the detail itemised bill in my account(I remb while filling up the form i had mentioned that) and then i will verify the same and pay accordingly. But they said that i cannot get that in my mail as my plan doesnot allow that and if i want it they will charge me 75 rs extra. any ways i registerd into the vodafone website and got the bill and the floor under my leg just slipped when i saw that i had been charged 2.40 per std call. I took the printout to the center in infosys and approched the person who ahd filled in my details he said that my plan has 2.40 per std call and he cannot do anything about that and i need to pay that. My outgoing has been barred as because of the credit limit. Now is it my fault if those persons of vodafone are uneducated ppl and dont know the customer needs why are the selling the connections.
I am completel cheated . please tell me what all further actions can i take regarding this .
Read comments

I wondered to see my bill after 16 days struggle. I am very much thankful to you all VODAFONE guys who helped me.

Everytime I call, they ask for phone number, name and other details. They ask for problem, raise a complaint and they aks to wait for 24 hrs. If I start enquiring...they disconnects the call.

Again call back, again enquiry of phone number, name and problem, rasing a complaint, asks to wait for 24 hrs...

Next day, again same thing repeted.
Next day, same thing,
next day, same thing,
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When I ask to connect me to one of their supervisors...they simply told that they are verymuch busy and not able to attend the call. If I insist them to connnect...they hang off the phone.

When I tried to check in your vodafone site, I got the I/O error message. The screen shot attached with this mail. I am facing this prob with ur site since from my first day. I called your customer care after this problem only to get help.

Sir, Please understand from customer's perspective. How a customer feel the situation. Everytime he call, gets a new guy into phone asks for the same details and asks to wait for 24 hrs...it is not for one day. For 16 days...listening the same thing for 16 days...how could be the customer emotions.

I did not see this type poor response in the past.

I am very much sorry for the inconvinience caused.

Please, I am sincerely requesting you to understand the customer problem and try to help him. Don't treat him as a waste fellow. He is ur business resource.

I got much frustration on ur customer care.

I purchased a Vodafone Prepaid no [protected] on 19th June 08 from Shriram Communication, NIT, Faridabad after submitting all required documents. The sim worked well for 2 days and then from 21st June its outgoing was barred due to non- submission of documents. Mr. Sachin of Shriram Communication said that he submitted the documents on 20th June. The outgoing is still not working today on 24th June and now the dealer Sachin is not responding...

I have deposited 500 rs. in cash in one of the kiosk machine at vodafone vashi railway station cetre. The amount is not updated yet and they are asking me to make the bill payment again. I have visited the vodafone store twice and there is no positive response for my resquests.

I am a New customer of Vodafone.
Last week on 14/06/2008, I bought a prepaid connection [protected] from a local dealer in Pune. I submitted all the relevent documents for the same. But the sim card is not activated for outgoing calls. It was activated for incoming call but they are also barred since yesterday.

Parag Modak

These numbers are my old friends vodafone numbers please find those addresses and e.mail me those
Mr.Surendiran-[protected]
Mr.Sasikumar-[protected]

I had ordered a new SIM card on march 8th 2008, which got activated only on 3rd june 2008. To top it all, my SIM has been blocked by vodafone " esteem executives" and the customer care executives are super rude . I can't make and receive call. What kind of services do they actually run?!?!? I am perplexed.


I tried calling gulshan arora of the company on the no. mentioned on their site, but no response or I guess he is too busy to take anyones call.

I am totally fetup from the vodafone customer care executives ...
I dnt know why they provide wrong information.
and if not then why there is verification in information given by different executives on same issue...
And if they caught red handed by some customers then they just cut off the calls or just hang out the calls.
why they want to get rid of their duties..

I have been using Vodafone (previously Hutch) Delhi for quite some time - their customer service, that is, number 111 has gone from bad to worse. While they are showing advertisement that boasts of their good customer care, the fact is that in spite of waiting for more than 20 minutes for almost every day since the last 2 weeks, I have not been able to get anyone on line.

I simply need to change my talk plan since the...

I am in a short visit to kerala for 2 weeks, I purchased one vodafone prepaid connection of above mentioned no.([protected]) from a vodafone agent in Thakazhy, Alappuzha, on 12 th June.I submitted all the necesary documents as requested by the agent on the same day itself.I have given the same mobile no. for my brother's matrimonial advertisement in the 5th page of manorama classifieds on 15 th June. (classified no.EKR45234531KTM).but unfotunately from 19 th morning onwards my connection has been disconnected due to some strange reasons as they explain. I contacted customer care of the company for several times on 10.30 AM 19th june and they promised to reactivate my no. within 48 hours. But till now my connection remains as disconnected. I lost a lot of calls and my valuable time and prestige by giving negative messages upon trying on my no. in respose to the clasified i have given for my brothers Marriage. Also I lost the advantage of advertisement and my valuable money i spent for the advertisement due to the worst customer service provided by the company. On my every call to the customer care and their marketing agents, they are interested only to transfer the respsibility inside their organisation, No body is ready to take the responsibilty to reactivate my connection.

EVERY TIME WE CALL VODAFONE CUST CARE BUT WE DID'NT REPONSE .WE WANT TO DEACTIVATE OUR SMS40 PROMO PACK, BUT WHERE WE TALK TO YOUR EXECUTIVE BECAUSE YOUR TOLL FREE NO. LIKE(111, [protected])NOT RESPONDING.I[censored] WILL NOT TAKE DECESION AS SOON AS POSSIBLE WE WILL NOT PAY ANY SINGLE PANY.PLEASE TAKE ACTION AS SOON AS POSSIBLE'

DEAR SIR,

I AM INCOME TAX PROFESSIONAL PERSON RESIDENT AT GORAKHPUR. MY MOBILE NO IS [protected]. 15TH JUNE 2008 WAS THE LAST DATE OF TDS RETURN SUBMISSION FOR FINANCIAL YEAR 2007-08. ON 13TH JUNE 2008 DUE TO TECHNICAL FAUL MY SOFTWARE WAS NOT WORKING AND FOR ANY DIFFCULTY THE SOFTWARE CO. M/S KDK SOFTWARE (I) P. LTD. WHERE PROVIDING SERVICE TILL MIDNIGHT THOSE DAYS. SIDDENLY I HAD FINISHED MY PHONE BALANCE. SO THAT I HAVE GIVEN RS. 201/- TO MR RAKESH (VODAFONE DEALER) FOR RECHARGE MY ACCOUNT DATED 13TH JUNE 2008 AT 9.00PM. AND GIVE HIM MY MOBILE NO. BUT THE DEALER HAS RECHARGED SOME OTHER ACCOUNT NO. [protected]. NEITHER THE DEALER REFUND MY MONEY NOR RECHARGE MY ACCOUNT SO FAR. THE DEALER HAS TOLD ME THAT YOU HAVE GIVEN ME WRONG NUMBER. BUT ITS NOT TRUE. HE HAS WRITTNE MY NO. ON HIS REGISTER HIMSELF. I CAME TO KNOW THAT DEALER HAS DONE SAME THING WITH OTHER PEOPLE. HE RECHARGE THE AMOUNT TO HIS FRIENDS WITH SAME WAY AND BLAME THE CUSTOMERS.
DEALERS MOBILE NO. IS [protected]. DUE TO THIS REASION I COULDN'T UPDATE MY SOFTWARE & LOST MY ALL DATA THAT NIGHT & AS WELL AS LOST MY CUSTOMER.

I JUST WANTED TO TAKE ACTION AGAINST THE DEALER. IF YOU WILL HELP ME I WILL BE GRATEFULL TO YOU.

i have vodaphone no[protected] for past 6 years. I have lot of calls and payment mode is through credit card. i am staying in Kanakanagar -R T Nagar-32.

Now a days i am working from home and through this mobile no..
i am facing a problem that always network is busy and or showing no coverage.. Per day i have around 100 calls . today i didn't get any calls . As i enabled missed call alert, i got messsege and i have to call back.. thats way i lost my money and time
If any call comes and start conversation .. suddently it switched to another tower and disconnecting..

Please suggest your opion and resolve or i have to go other good operators like AIRTEL or any other providers

my Vodafone mobile number is [protected] and i had rupees 72 on my account on 17-6-08 and i have been deducted of rupees of 99 on my phone on 18-06-08 without any reason. i have called to the customer care and they told me that i have activated some kind of package/download form the gprs on 18-06-08 at 02-20 pm. I have NOT activated any package/download on the gprs. So there is NO chance of money being deducted. I have talked to the Vodafone customer care and talked to JAVID TAHASILDAR one of their employ who told me that im giving some kind o[censored]seless and logicalness excuses. there fore i want my money refunded back please take action immediately.

Hi, i got no of calls from vodafone which got irritated me. Got calls from different numbers daily. my no is [protected].

I had purchased an add on connection from Vodafone when I got a call from them soliciting to do so.
My experience thereafter is in the mails I have appended.
Just because I had also written to you, the agents at 111 have started acting as if they can not hear me as soon as I tell them who I am.
The Nodal officer's cell phone is perpetually on answering machine which has no further space for my message.
Despite so many calls and emails to 111, [protected]@vodafone delhi and their nodal officer I am not getting
Now with this new retaliatory move by vodafone where the 111 doesn't even want to listen to me, what do I do?
Their Vodafone store in Gurgaon is shut as a weekly off.

Should I be penalised just because I approached TRAI for redressal?
Help me.

Dimple
[protected] who applied for an additional number ([protected]) under false promises from Vodafone four days ago.


__________My earlier mails to Vodafone & TRAI______________________________

From:
To: [protected]@del2.vsnl.net.in; vodafonecare.[protected]@vodafone.com; gurpreet.[protected]@vodafone.com
CC: [protected]@trai.gov.in
Subject: RE: 3rd mail - Fourth Day- Why is my connection not activated?
Date: Tue, 17 Jun 2008 11:32:13 +0530

Dear All

Reg: [protected] & [protected]
I am being unnecessarily mentally harrassed.
Need to know: why even on fourth day, my connection not getting activated?
This is not what you promised when you solicited me on phone and tempted me with sweet promises for an additional connection.

Will TRAI take some notice of malpractices detailed in my earlier mail (attached)?

Regards

Dimple Mohindra
PS: I have made at least 15 calls to 111 and I get a different version everytime. Amit (of vodafone store JMD Gurgaon) too promised to call back yesterday morning. No results!!

______more mails:_______
From:
To: [protected]@del2.vsnl.net.in; vodafonecare.[protected]@vodafone.com; gurpreet.[protected]@vodafone.com
CC: [protected]@trai.gov.in
Subject: FW: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 18:58:57 +0530

Dear Sir at TRAI
Copy is being marked to you about business malpractice by Vodafone where first they solicit customers with inflated miscommunicated promises & the slowly start playing by the book and yet fail to deliver.
My last disappointment was when the customer care executive with vodafone: Chandan; who took my complaint refused point blank to share the contact details of their nodal officer. My ticket numbers for last few complaints are : [protected] & [protected].
During this conversation I was clearly denied any escalation of my problem and also denied details of contacting their nodal officer.

The rest of the mail is to Vodafone as well to highlight my issue.

regards

dimple mohindra

From:
To: gurpreet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.co.in; [protected]@vodafone.com
Subject: RE: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 16:26:47 +0530
__________________________________________

__________more_______

To: gurpreet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.co.in; [protected]@vodafone.com
Subject: Urgent- Deliberate misinformation, non-cooperation- Delhi.
Date: Mon, 16 Jun 2008 14:28:03 +0530

Dear Gurpreet.

To begin with, I was disappointed that even the number given to contact you is never reachable!!

Now my two complaints:

1. My additional connection ([protected]), despite promises is still not active, nor have I received any verification call. There is no help offered by 111 after three calls and they refuse to divulge contact numbers of the Vodafone store despite knowing that only they can help.
2. There is confusion on my due amount and despite seeking clarity from Vodafone store, I do not know wheteher I owe money or there is excess in my account. Vodafone store says I have credit of Rs 700/- in excess where as 111 says I need to pay Rs. 700/-. For your info: I paid approx Rs. 700/- by cash on 31st mmay 2008.
Details:
During a call I was solicited by Vodafone's agent on 111 for an additional connection a week back. The set of promises included:

1. I will get 10% off on both our connections.
2. He will get the new number activated within two hours.
3. I will get the number of my choice without premium.

Based on this, I visited your store at JMD in Gurgaon and was attended by Alka first and by AMIT later.

1. I chose the plan suggested by her and we gave all papers asked for and she VERIFIED them as correct.
2. I chose [protected] as my choice and she confirmed that it is a normal number without premium & its availability
3. Within less than a minute (at 6.55pm), after taking the payment of Rs. 250/-; she comes back and says that I have to pay premium for that number. On further insistence she told me that she made a mistake and that number has been blocked!!
4. Under duress, I chose another number: [protected].
5. To my horror, activation time from 2 hours became 48 hours.
6. On insisting to meet the Manager and waiting for 30 minutes to meet him, Amit promised to accelerate the process and not treat me by the book. His promise was that the connection will be activated within 18 hours and that too because the post paid system was under repair for 15 hours. In fact we all know that in open market activation is done within 2 to 8 hours.
7. In my case, the Company hasnt even called to verify after 48 hours.

My observation: a solicited customer is treated to much better service than a walk in customer in Vodafone & as importantly; both, the 111 as well as the website are dummies and of no real use to the customer except the VERY FORMAL and deploringly diplomatic choice of words.

Please ensure that my connection is activated or let someone call to tell me why not.

Regards

dinesh

i am not able to register my vodafone number on my vodafone to make online bill payment. it says dat my no is not a valid 10 digit number..although i checked it several times.