[Resolved]  Vodafone FCT Landline line — Frequent failure of FCT line since long.

Dear Sir,

We are having our manufacturing Units at Ankleshwar in Gujarat. We are customer of Vodafone and we have more than 150 CUG connections for our EPABX and for our employees. Despite of our repeated complaints complaints calls for Vodafone Land line No : [protected] at our Unit-2 and another Landline No : [protected] at our Unit-1.

we regret to inform you that, we are facing this problem since long and most of the time it is out of order. Unfortunately the Vodafone representative are unable to solve this problem permanently. If you go in to the depth of this problem, the representative are taking so much time in attending the problem. Even after attending the problem it is reputedly occurring, as a result we could not use the services efficiently.

Even we found lot of difficulties in approaching the technician/ engineer.

I was shocked while interaction with their mr. VijeyandraSinh when he abruptly denied to listen my problem and responded without hesitation that "if you would like to discontinue you can discontinue. We are not here to listen your complaints. FCT is not our product and for that we cant do anything. It is Visiontech product and Vodafone is not responsible for the call services."

We have installed this FCT from Vodafone and being a Vodafone customer we can not approach to Visiontech or any other agencies.

Even he has replied that “I will respond with the same reason even if you want in writing”

So far we are facing this problem permanently, if you investigate the matter you will be convinced that how they are lingering the problem since long.

As an outcome of the above problem we are unable to utilise the services and therefore our work gets hampered and it affect our business indirectly.

May I request to interven in this matter to give justice in this matter.


Regards,



Dhiren Bhatt. - Sr. Manager- HR
Cadila Pharmaceuticals Ltd,
Plot No 294, GIDC Estate,
Ankleshwar
Gujarat.
Phone : [protected]