Vodafone / Magic Box 527 (Sagem) — Faulty Model of Magic Box 527 (Vodafone)

9 Reviews
Dear All

I purchased a Handset from Vodafone assuming and expecting the brand service. My phone goes out of network and it will never show connected. If you are fortunate enough, you will get connected on restarting the phone else again switch off and switch on the phone till you get connection.

After visiting Vodafone Gallery for almost 8 times I got Hand set replaced, but issue still continue from the day one of replacement.

Even the Vodafone Gallery don't keep replacement piece, they expect you to leave the phone for 10 working days for Repairs / Replacement without any standby phone provided. If you want such service from any other phone sellers like Nokia or Sony they may take maximum of two days.


Chirag Shah
Complaint comments  8 Comments     Updated: Share0Tweet0


Vodafone & Sagem — Sagem Handset got switched off

I purchased a Hutch connection in
July this year along with the the Sagem Handset(Under
the scheme where the Sim only works with the same
handset and there are 500 mins Hutch to Hutch free
every month). Last Tuesday the mobile switched off
automatically while it was fully charged. I contacted
my vendor then he sent me to the the Vodafone Care
centre in the Punjabi Bagh. In Punjabi Bagh I was told
to go to service centre located at 112 Allied House
InderLok. The person there told me that the socket was
broken. I do not know how Socket can be broken when
the Handset is lying Idle but the person is not ready
to listen to that and still adamant on that. Then when
I asked him to replace the Socket he said that Rs. 250
will be charged for that. This is highly unethical.
First of all the problem stated by the service centre
is not correct and secondly they are charging for
replacing the part when the handset is under

sagem — family subscription

My family subscription was due yeasterday my number is [protected] . due to unforseen circumstances i am unable to pay my subscription till tomorrow i received a tx and you have suspended my family subsxcription due to my partners illness could you please put me back on now and take the money tomorrow afternoon as i need my family subscription on. I have been a customer of yours for years now and feel for the sake of another day you are penalising me so please canyou put my phone back on now the money will def be on by tomorow afternoon it could not be helped that it wasnt on my partner is very ill would be grateful if you put my family back on tonight
I totally agree with Mr.Chirag Shaw. The vodafone magic box 527 systems process is very slow often you become too irritated and the most difficult problem is the service you get from Vodafone store. Too bad service, people do all the tricks to avaoid servicing like take too much of time etc...

527 model — Bad service

Dear Sir/Madam,
I am unfortunatly vodafone user as corporate customer.
We purchase 12 handsets as well post paid corporate connection form Mapusa ( Goa )vodafone .
We are sorry to say but you have to change your advertisemnet very very poor to help customer not happy to help.
This is third occasion that we are getting badly tretated. In fact there is no value for the customer at your vodafone office.
I was in the vodafone gallary at 6.30 PM and till 7.00PM no one attain me. At the same time the girls which are avilable in your office was chatting and making jiokes on cutstomer we are entering in vodafone gallary. they are making comment how customer walks, looks & talks.
At 7 o clock they down the shutters while I was inside the gallary.
I have paid 100% amount to change the display and i have been ginen faulty display set. No radio working, colour damged, no cover to charging port.
This is what the hel service you people are giving?
We are going to change service network if we the corrective measure has not been taken.
My mobile number is [protected]
I agree with chirag because i have also purchased vodafone 527 model loooking the brand name and offerings but it was totally against my expectation. The handset is not working properly and there are problems related to network, bluetooth, voice clarity and the most important thing after sales service. I am really very surprised to see the way vodafone store is working, the staffs are not very professional and look totally confused if you visit for a particular query.
I have also visited thrice and still waiting for my handset to be replaced, now after reading your story i understood that still i'm 5 visit short to get my handset replaced.

I must say they are NOT HAPPY TO HELP !
I have purchased a Vodafone handset “Fully Loaded Magic Box 527” on 7th October, 2008 from Vodafone Store. While taking this handset it was committed by the executive that the battery back up of this handset is of 2 hours talk time but it is just not more than of 20 minutes. In lieu of this I have to get changed this handset thrice and couple of times new batteries also. For this specific reason and convincing the Vodafone store executive I had to visit Vodafone Store around 12-15 times. I am fully agree with the others that Vodafone store executives rather giving solution are just wasting a lot of time of the consumer.
i purchased vodafone 527 model. my display broken how can i service the mobile.. is a can repair in nearest vodafone stores or i can change any other new vodafone by exchage order.but i don't have any receipt.

sagem — switched off problem

Dear sir,

i have sagem company mobile phone but it is not working properly because there is reason of behind it that automatically switched off many more times in a day.this time i am big troubled. i request you to kindly consider my complaint and please give me the response as soon as possible...

my phone details...........

model no. my202x(hutch)
imei no. [protected]-7
my mobile no.[protected]

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    Vodafone / Magic Box 527 (Sagem) - Faulty Model of Magic Box 527 (Vodafone)