[Resolved] Vodafone Prepaid Mobile Connection — SIM CARD DEACTIVATED WITHOUT PRIOR NOTICE
On 25th day of September 2010 I have purchased a Vodafone SIM card bearing mobile number [protected] from a local retailer in Purulia. Xerox copy of passport and current electricity bill have been submitted by me for identity proof and address proof respectively.
The application for prepaid connection duly filled up and signed alongwith passport size photograph also submitted to the retailer from whom the SIM card was purchased.
On 3rd October 2010 the said vodafone number has been made inactive without any prior notice. When Vodafone customer care contacted over telephone they say that purchase of their SIM card from local retailer is prohibited and therefore the documents submitted can not be retraced.
Further I wish to state that the said mobile no had been recharged with Rs 350/-. When the retailer was contacted he informed me that your document has been rejected by Vodafone company because your ID proof i.e passport does not contain the details of your address. Even though I tried to convince them by saying that current electricity bill was attached along with the application for this reason, they do not bother to refer the instruction they give to customers.It seems Vodafone staff will not respond positively unless I take the help of consumer forum.
I therefore request you sir to advise me the correct administrative action which can be taken in this case. My mobile number is [protected] and my e-mail id is [protected]@gmail.com.
Complaint marked as Resolved Aug 13, 2020