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[Resolved]  Western Railway — bad behaviour of tc

sir,
i have a complaint against one of tc of western railways named RAMKELAL YAADAV (in kutch express -9131)

my father-in-law had to go for emergency for kutch at 08th august 2008 by kutch express and that was so emergency so when we reached at bandra station first we taken local ticket from windows and after that we had asked tc to confirm that local ticket into reservation if there is any availability. that tc show the chart and we also seen the chart. there were so many availability. the chart of that day is evidence of that availability. that tc asked us to give rs.350 to reserve that local ticket. but when i said him that there is so much availability here and normal reservation charge is rs.140. than why you demand 350. than he loose his temper and used abusing word and said me (LODA, JYADA INQUIRY NA KAR TICKET NAHI DENA HAI JAA.)
When i asked him to why he used abusing word and not giving fair answer he said "GALI TO KYA MAI TUJE YAHA MAAR BHI SAKTA HU, MAAR KAR DIKHAU KYA" and when i tried for read his name on his pocket he replied "KYA KAR RAHA HAI, NAAM PADHNA NAHI AATA TO LIKH KE DU KYA, JO KARNA HAI KARLE, ME YAADAV HU. MINISTER BHI YAADAV HAI."

and he had not gave me a ticket and in my presence he reserved many others ticket with taken extra rupees than legal.



sir, that complaints is not only mine but thousands of Indian railways' passengers. most of tc consider himself like he is the boss of railway.. and passengers forcibly complete there demand because there is no another way .

pls do it correct not only for me but also for hundreds- thousands of passenger.


waiting for your reply and necessary steps.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  13 CommentsShareTweet

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Naigaon Station (Western Railway)west side
During the peak hours there is only one ticket counter open and many a times electronicdevices fitted on the platform are out of order. long ques outside a single window is a frequent scenario. Really Appreciate the person who is handling the single window ticket counter at the west side of the platform, he has to go through a war like situation everyday. please if you could take up this matter to the concerned authority.
Look forward to hear from you soon.
Best Regards
HM
This is regarding the incident occurred with myself and my family at Mumbai central on Platform no 1 at 6.35 am when Avantika Express 2962 arrived, and I was there to receive my sister Mrs. Ekta Khaitani and her daughter Miss. Simran Khaitani of which (copy of ticket attached) she is non residence Indian stays abroad and came here to meet her inlaws in dewas with Avantika Express she boarded for Dewas and arrived at Mumbai central[protected] at 6.35 am. on arrival of the train we all were going out where the two ticket collectors asked for tickets I gave them tickets and platform tickets of me and my mother and they saw the luggage of there bags and weighed the luggage it comes 78 KG the claimed by saying that there is over weight, as per the ticket you are allowed to carry 60 Kg for 1 and half person there is 18 Kg extra weight and there was also another passenger with us whose weight was 62 Kg there about 22kg extra they took the bribe of Rs 100/- from him and let him go, and they asked for the bribe of Rs 200/-from me saying that you are NRI family to let me go I had an argument withthem for leaving the other passenger with Rs 100/- and asking me 200/- or they asked me to pay penalty of Rs 330/- but as soon as the argument of bribe started and I told that you have taken Rs 100/- from other person and Indian Railways is not giving you salary they started shouting for their safety as there was crowd and they called a constable and took me to head ticket collectors office at ground floor and there also they told they put me in the custody and started abusing and threatening me that we are making false memo against you they said you are not having platform ticket and you have not given bribe when we asked you as you told us that you are taking bribe from other person in all the front of the public it is our insult we will show you and produce in you in the court but seeing the situation mother and sister interfeared and deeply requested to let me go and we will pay all the penalty they took Rs 350/- and gave the carbon copy receipt no E 780259 of Rs.330/- (attached copy) duly signed by one of them and not returned Rs.20/- when asked balance amount they asked to leave soon or we will again take bad action against you.

I hereby complaint you to look into the matter and take serious action against them so that they will not harass anybody else and to the senior citizens and our guests non residence Indians who is seriously ill and came for medical treatment in Mumbai it is the shame on our city that for little amount the officers do such cheap things.

Copy of Ticket and penalty receipt has attached in second attachment Please do the needful and waiting for reply.



Regards

BHAGWAN L. CHATLANI

[protected]
05.12.2008

Sir, It is been noticed that the western railway local trains from Virar/ Borivali To Churchgate are running 15 - 20 minutes late from the last four days.

We request you to please take necessary steps and see that the trains run again in time.
I want to complaint about Ist class Compartment.
In 1st class compartment evening after 5.30 pm some of the passengers are all 2nd class passengers. After 5.30 pm why your TC are not entering in 1st class compartment? Daily I am travelling from Vasai to Churchgate in 1st class. Daily I am watching most of 2nd class passengers are entering in 1st class compartment.

I request you all to take a immediate action about this.

J Sunitha Pinto
i was caught on tuesday for travling fro sky walk from kalanagar to bandra bus depot and fioned rupees 120 for not haviing a platform ticket...when we exit from skywalk it does not mentions that a ticket is necessay to cross foot over bridge..yes but on west side from bandradep it does mentioon a tickedt is required to traved how ever rail way is not specific as the tc's do not listen to you and thretan of grp sitting in front of exit ans commuters are also thretnned thaty they will be published in black and white if they do not pay the fine as tc ghas to catch mioninum 10 people every day as part of hios duty .. when i asked for his senior officer for a complaint rather than assistance he thretned me saying "SAMNE WOH POLICE DAKH RAHE HO WOTH TUMHE PAKAD KA ANDER KARDAGE" despite of explaining the issue . he turned oput to be a pain in the A**. he also told me "KISE MILOGE PATRAKAR KO BOLAY" as i had informed that i worked as freelacer with times of india for new bombay plus.he showed me the bord on west side when i told him there is no bord on exit from sky walk he said it is not an issue because west side has a board...though he looke like like jentel man that ccoman man can be fooled but was very rood and had no maners as to how to help coman man..


shame upon u railways
if you saty in bandra and ghave faced same problem call me on [protected] so that issue can be resolved so other genuin people dont fall in problem.. above post is by me...

chetan saxena
before u can ask for our comments have u taken action my own complaint regardig the filth at marinelines station dirty urinals not washed for ages platfom no 4 never seen a sweeper for 2 years is the station master pockitick all the funds meant for cleaning can u take action against him

Western Railways — LESS IMPORTANCE TO MALE FIRST CLASS COMMUTERS

IN A 9/12 COACH TRAIN, NEXT TO THE FRONT SIDE FIRST CLASS COMPARTMENT, IS A LADIES FIRST CLASS COMPARTMENT. IT IS DIVIDED IN TWO PARTS, FIRST HALF IS MEANT FOR LADIES FOR ENTIRE 24 HRS( consider it as A) AND THE SECOND HALF, THERE IS A SPECIFIC TIME FOR LADIES ie 7.30 AM TO 11.30 PM , WHICH MEANS FROM 11.30 PM TO 7.30 AM GENTS CAN BOARD ( consider it as B)
MY OFFICE IS AT MARINE LINES AND I STAY AT ANDHERI. USUALLY, I AM ON MY WAY HOME AFTER 9PM.
I HAVEN'T COME ACROSS AN INSTANCE AFTER 9pm WHERE I CAN SEE THE "B" PART OF THAT COMPARTMENT PACKED. THERE ARE HARDLY 5 WOMEN IN THE B PART OF THAT COMPARTMENT.

APPROXIMATE 4 YRS BACK, THE TIMING FOR WOMEN WAS 7 AM TO 9 PM, SINCE PAST 4 YEARS , THE TIMING HAS BEEN CHANGED TO 11.30 PM.

FIRST CLASS PEOPLE PAY AVG RS 1500 QUARTERLY, SO DOES WOMEN DO.

IT CREATES A COMPLEX FEELING, WATCHING THEM RELAXED, WHERE AS THEY CAN EASILY SHIFT IN THE "A" PART OF THAT COMPARTMENT, WHICH IS FOR THEM FOR 24 HRS AND NO NEED TO GIVE HALF OF THE COMPARTMENT TO HARDLY 10 TO 15 LADIES.

I BOARD THE TRAIN FROM MARINE LINES, AND I DO NOT REMEMBER WHEN I GOT A CHANCE TO SIT, EVEN WHEN THE TRAIN DEPARTS FROM CHURCHGATE, WHICH IS NEXT TO MARINE LINES STATION.

MY POINT IS,
a. WAT WAS THE POINT / OBJECTIVE TO CHANGE THE TIME 4 YRS BACK FROM 11.30 PM TO 9 PM, EVEN THOUGH THE 24 HRS COMPARTMENT REMAINS EMPTY AFTER 9 PM.

b. DID WESTERN RAILWAY ACHIEVE ANY THING MY MAKING SUCH A STUPID CHANGE IN THE TRAIN TIME, WHICH SHALL HARDLY AFFECT WOMEN BUT WOULD AFFECT MEN ON LARGE NUMBER.

c. WOMEN'S SAFETY IS ALSO A PRIORITY, AND IT SHALL BE TAKEN INTO CONSIDERATION, AND I AGREE TO IT. BUT WHAT IS THE POINT TO DIVIDE WOMEN IN TWO DIFFERENT COMPARTMENTS WHEN THEY CAN EASILY AND COMFORTABLY ACCOMMODATE THEMSELVES IN THE 24 HRS COMPARTMENT.

I EXPECT MY TO RECEIVE A POSITIVE RESPONSE " SOON ".
Dear Rajesh

I agree with you. We are suffering a lot from the many government department but we are totally help less. we can't do even if we complaint the end result will be zero

I appreciated your effort. Would you tell me did you got any responses there after from Railway department
Banish Corruption, in all forms, from : Your Life 2. Seed of Corruption comes from bribe-giver; and bribe- taker helps it to fruition. Destroy the seed of corruption even before it is allowed to sprout. 3. Don’t tolerate corruption, in any form, in: The life of your family members and friends 4. Don’t abet in, but actively resist, corruption in Yours company and association. 5. Don’t miss any opportunity to inspire and influence people around to live a clean life. Visit schools, colleges and such other fora to generate aversion in the youths against corrupt practices. 6. Involve service organisations like the Rotary and Lions Clubs to launch public campaigns against corruption. Don ’t compromise with corrupt practices, if indulged in by service organisations. 7. Don’t accept, but speak out against spurious and adulterated products. Warn the shop owners against dealing in such products. 8. Insist on taking receipts when you purchase any goods from shops. Make sure the receipt is genuine, and shopper has deducted tax due from you. 9. Don’t vote for corrupt, dubious poll candidates and political parties. Try to actively find out the character of candidates and of political parties. 10. Struggle to correct the systems by plugging loopholes, so that corruption has little scope to raise its ugly head. Systems corruption is far more important than fighting individual cases of corruption, which are not unimportant though. Indian Merchants’ Chamber has set up the following machinery for banishing corruption from the country ’s body politic, by (a) interacting with members, (b) identifying issues, (c) studying, analyzing and developing responses; by (d) disseminating information to business groups on laws, rules, procedures, practices, rights and liabilities, and by carrying out propaganda on the need to battle corruption on a wide front : * An Anti-corruption Advisory Committee, with Mr Julio Ribeiro as Chairman: * An Anti-corruption Coordination Cell : Mr. Satish Sahney as Co-Chairman Join the Pioneering venture. Let us leave behind our misgivings. "Urge doubts to those who fear" Shakespeare. [ Certainly you want to be part of the solution and not the problem ] VIGILANCE OFFICERS DETAILS Address for addressing complaints of corruption: INCOME TAX DEPARTMENT COMPLAINTS RELATING TO MUMBAI REGION CAN BE MADE TO THE FOLLOWING OFFICERS Sr. No. Designation Contact Address Telephone No. 1. Chief Commissioner of Income-tax, Mumbai Room No. 322 Aayakar Bhavan, M.K. Road, Mumbai –[protected] 22039131 PABX Extn. 2322 2. Additional Commissioner of Income-tax(Vigilance & Technical) Room No. 317 Aayakar Bhavan, M.K. Road, Mumbai –[protected] 22039131 PABX Extn. 2317 3. Director General of Income- tax (Vigilance), NewDelhi 1st floor, Dayal Singh Public Library Bldg. 1 Deen Dayal Upadhyay Marg New Delhi[protected]. Director of Income-tax (Vigilance), WR, Mumbai Room No. 337 Aayakar Bhavan, M.K. Road, Mumbai –[protected] 22039131 PABX Extn. 2337 5. Deputy Director of Income- tax (HQ) (Vigilance) Room No. 342 Aayakar Bhavan, M.K. Road, Mumbai –[protected] 22039131 PABX Extn. 2342 Sales Tax Department Deputy Commissioner of Sales Tax (Vigilance) 3rd Floor, Vikrikar Bhavan, New Building, Mazgaon, Mumbai-400010 The complaints should contain name and address of the complainant and specific details. Contact No: 23760159 Central Railway Department E-Mail Fax No Write to us at Send feed back at [protected]@cr.railnet.gov.in[protected] SDGM &CVO GM’S Office Central railway, CST, Mumbai[protected] For complaints on trains, reservation offices etc- Vigilance Helpline No. 155210 (Toll free BSNL/MTNL) or [protected]/52/53 Vigilance Department on Indian railways is headed by – Advisor Vigilance, Railway Board, Rail Bhavan, New Delhi, who is CVO of Indian Railways . Contact Fax No. – 011 – 23386805. Zonal Level – Senior Deputy General manager (SDGM) is the CVO of the zonal railway. There is a team of Deputy CVOs dealing with different departments. Designation Deals With Contact No Dy. CVO (E) Engineering and Medical Depatment 22621948 Dy. CVO (S & T ) Signal & Telcom deptt. And Electrical Deptt. 22704683 DY. CVO (S & M ) Store and Mechanical deptt. 22707105 DY. CVO (A/C) Finance and Personal deptt. 22707104 DY. CVO (T) Traffic (operations & Commercial deptt. ) and Security deptt. 22625008 Western Railway Deputy Chief Vigilance Commissioner Western Railway, Churchgate Mumbai 400 020 Contact No: 22030104 Customs and Central Excise Deputy Commissioner (Vigilance) Customs and Central Excise New Customs House Ballard Estate Mumbai 400 001 Contact No: 22617459
I HAVE COMPLAIN SURAT T.C STAFF M.M. MALI K & V.K MISHRA (IN GUJARAT EXPRESS, FLYING RANEE, INTERCITY EXPRESS)

I WANT TO INFORM YOU THAT ABOVE BOTH T.C MAKE FRIENDLY RELATIONS WITH DAILY TRAVEL PASSENGER OR ANY ONE AFTER THEN THEY CHEAT TO FAMILY LADY MEMBER & TO BE BLACKMAILING TO LADY MEMBER FOR ENCOURAGE TO MAKE AS A FRIEND & TO BE GIVE GIFT & BOTH T.C WILL BE IN SURAT TO MUMBAI ROUTE SINCE LAST SO MANY YEARS AS PER RULES & REGULATION THEY WANT BECOME A TRANSFER AFTER EVERY 5 YEARS BUT THEY CANT TRANSFER & GIVE PACKET TO MR. KAMAT WHO BECOME A SERVICE IN VIGILANCE DEPT NO ANY AUTHORITY MAY TO TRANSFER TO THAT T.C & THEY TAKE MONEY FROM PASSENGER FOR SECOND CLASS TICKET & TO GIVE A SEAT IN A.C. CHAIR CAR PLEASE INQUIRE BOTH T.C U MAY KNOW SO MANY THINGS

sir, most of tc consider himself like he is the boss of railway.. and passengers forcibly complete there demand because there is no another way .

pls do it correct not only for me but also for hundreds- thousands of passenger.

Western Railway — ABSENCE OF T,C AND

SIR I HAVE REGISTERED COMPLAIN FOR WESTERN RAILWAY TRAIN NO. DATED 2989 AND 2990 WHERE WE WERE NOT PROVIDED WITH
BEDROLLS AND VERY RUDE BEHAVIOUR FROM THE 2ND AC ATTENDENT DETAILS GIVEN BELOW

12989 CLASS 2A PNR NO.[protected] DT.22.12.2011 AND TRAIN NO, 12990 PNR NO. [protected] DT. 23.12.2011 I HAVE WROTE LETTER TO
ALL THE RAILWAY ZONAL HEAD BUT STILL MATTER IS PENDING WITH YOU WHAT TO DO. IT IS VERY SORRY TO SAY THAT IN OUR COUNTRY THE CRIME PERSON GETS UPPER HAND AS WE CAN SEE THE GOVERNMENT BUT THE LOCAL PERSON YOU TREAT
LIKE BEGGARS WE CAN EXPECT JUSTICE FROM YOU OR GOD
Date 6TH October 2013
From:Parag Haridatt Pandya,
7, Shri Jay Yogeshwar Society,
Bhuravav CRasta, GODHRA
Dist:Panchmahal.GOJARAT
(M):[protected]
To,
Senior Deputy General Manager,
Western Railway,
Churchgate,
Headquater Office,
MUNBAI-20

Sub: Misuse of railway quarter given by W.R. Dhd, and given this quarter to another person
On rent and taking unofficially under the table approximately 3000 rupees to 5000 rupees/per month

Respected SDGM Sir,
Kindly note that station master vaishali is working in DAHOD B CABIN in W.RLY.traffic dept ratlam division, and w.rly dahod has allotted residence quarter no 135-B, near dahod railway station, but at present she is not living in this quarter.She is leaving at SHUBHAM NAGAR, GOVIND NAGAR DAOD,
In her allotted quarter Mr.SAIYAD(T.C.W.R.RATLAM DIVISION) is living there since last 5 to 7 years.
Every month vaishali is taking above amount since last 5 to 7 years.Ratlam division deputy traffic inspector Mr.S.D.MEENA, traffic inspector Mr.HAMIRSING and Dahod SS Mr.Makbul
Sir told him that vaishali do not continue this unofficial activity and practice otherwise western railway will take action against you but she has refuse this reputed and cooperative officer talk and she is not afraid of vevgelance checking, since till today she is in involve in this unauthenic activity.
And I think that she is not faithful to western raiway during her services in w.rly.
So you are requested to take departmental vigilance checking against her and give me
Cooperation from your department, I will be present as a witness during this operation.
I also know that this is a CIVIL CRIME.
With Reagrds
Yours faithfully,
PARAG.H.PANDYA
[protected]
[protected]

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