I have been trying to get service on a fridge within its warranty peroid, from November 2008. There have been many useless interactions with this company, Whirlpool - so anyone reading this, do avoid stepping into the Whirlpool that sucks you down down down!
I'm involving the consumer guidance society of india - let's see where that leads.
It's all very disgusting, dealing with companies like this. I have mailed the MD, Arvind Uppal, several times. He doesnt bother to reply. How anyone can behave with customers in this way, and that too during a recession, is shocking!
This is my latest email to him:
Hello Mr Uppal
Perhaps you couldnt care less what happens to me as your unfortunate customer. However, as I am going to follow this up with the consumer guidance people, you should know where I stand vis a vis your company.
On 31 March, your people finally promised me that in 10 days they would have my 340 L Whirlpool fridge repaired (note: i am under warranty, and i have been chasing, begging and following up this matter since 2 November 2007).
Today, facing summer, a house full of guests, and a tiny highly inadequate replacement fridge for the last one full month, I called up Mr Rajesh Verma, Mr Ganesh Rao - Mr Rao said to me, at 12 in the afternoon, that he could offer that I pay Rs 7-8000 and get a new 340 litre Whirlpool fridge. He said he would get back to me with a firm offer on this, and in the meanwhile I should check out the models at any dealer.
I proceeded to do this, but to my surprise I found that the 340 litre fridge is now 72 inches tall. The one I had was 67 inches, and anything taller does not fit in the slot in my kitchen. What does fit, is your new 405 litre fridge. Also, the 310 litre fridge fits, but we cannot do with reduced capacity. My husband called Mr Rao and told him that this was a problem. Mr Rao promised to call back to tell us how much price difference we should pay.
Another option for us was to take back our malfunctioning fridge, and simply live with its problems.
Of course there was no call from Mr Rao. At 7 pm, I called Mr Rao again - he told me he still had no idea about the prices etc, and had not been able to check. By this time, we had got so very fed up of this whole sickening interaction with Whirlpool, that we told him, ok, return our malfunctioning fridnge. And let us put an end to this. Upon which we were told that 'it would take 2 more days' because the person Rajest Verma, at whose house the fridge is, is away.
I tried to call Mr Pradyut to ask him why the fridge was in someones house, but Mr Pradyut, holding up the flag of your company, told me basically to shut up and put the phone down. His words were: "No, Im not in a position to help you - Mr Rao is handling the matter. Do what you like."
You really are a bunch of inefficent and rude people, arent you?
What can I do about the fact that a) 5 months and my fridge saga has continued b) you have made no quick and solid amends by giving me a new piece - for which I am supposed to pay extra money c) now even my malfunctioning fridge is locked up in someones house and not available to me, my 4 person family, and my guests.
One of the reasons I am happy that I am not taking a replacement fridge from you is that at least I wont be forced into a continued relationship with your company. Fortunately there are many better and more committed players in the market, and I will be happy to spend my money on their products, as also share my negative experience with Whirlpool with them. By the way, anyway, I have avoided your company whilst buying all other appliances.
However, I do want my fridge back, as I dont think I want to give up and give in so easily - not when a company behaves like this.
Aug 14, 2020
Complaint marked as Resolved 
Whirlpool — Faulty product and lousy customer service
I had gifted my parents who live in Kochi a Whirlpool refrigerator 310L-CLX-IBUG-Titanium 4S assuming that you will deliver the world class product and service that you claim to offer. I guess this was many one of the few mistakes that I have committed in my life.We had purchased the fridge on the 19th June 2010 from Gopu Nandilath showroom in Ernakulam. Things went on fine for a month and now the fridge has a leak and water is incessantly dripping from the fridge, to makes things even worse the bottle shelf of the fridge has broken too.
After repeatedly calling up the customer care,latest complaint No being 2401 which was done on the 5th of this month an ignorant and arrogant engineer paid a visit to my parents residence and claimed that the reason for the leak was due to temperature being kept in low [it was between 3 to 5 as recommended in the manual] and reset the same to 1, at that temperature I guess the best use I can use the fridge is to stack clothes.
Moreover my parents were informed that the bottle shelf is not covered in the warranty as its made of plastic, also that we would have to go and purchase the part and have the same fixed and your service engineers will not procure this item. To put an icing on the cake, your worthless engineer stuck paper between the doors of the fridge probably to close the gap that your wonderful product may have.
My parents are retired and quite old and honestly do not deserve this kind of lousy service that you guys have to offer.
I sure the 'helpdeskindia' email id is created on the Whirlpool website is a farce so that the same can be displayed on the website like a trophy.
To say the least the Whirlpool so called customer service aligns perfectly with your company name 'Whirlpool', once the customer purchases a product he is stuck with it and has to fight tooth and nail for anything and everything.