Whirlpool India Complaints & Reviews

Im the most harrased customer at the hands of your dealer, and all service providers. I have purchased whirlpool refrigirator-Fusion on 16th November2007, bearing model no10962 and serial no INAOY4513160. Since 15th September 2009 the compressor is not working and I had orally informed on telephone to your dealer at nagpur several times. He went on giving me assurance but in vain.Finally I lodged complaint with customer care on 19th September2009, bearing complaint no NP[protected] and It is still in warranty period.
However it is pertinent to note here that even after lodging said complaint I was assured that the service provider will visit at one o'clock on 20th September..but no one attended.Again I called one of the employee namely Ashish having cell no[protected], who asked me to call at office situated near Airport on landline bearing no[protected]. One Aparna madam assured that concern will visit on Wednesday. But the sad part is that no one again attended nor responded me. Again on wednesday I called Mr Ashish and he assured me that my complaint will be attended on Thursday i.e on 24th Sept2009 for sure.But in vain.
Finally at evening today when I enquired from Mr Ashish, he told me that concern will come on 25th Sept and immediately switched off his cell.Unfortunately again I was given false assurance by Manager Mr Naresh Katriya that concern is attending today in the evening...But it is useless.At around 9.30pm he called on my landline and told that tomorrow i.e on 25th sept2009.It seems that they are trying my patience and giving false assurance which amounts to breach of trust.So please take cognizance of this and do the needful, else I will take necessary steps.

Im the most harrased customer at the hands of your dealer, and all service providers. I have purchased whirlpool refrigirator-Fusion on 16th November2007, bearing model no10962 and serial no INAOY4513160. Since 15th September 2009 the compressor is not working and I had orally informed on telephone to your dealer at nagpur several times. He went on giving me assurance but in vain.Finally I lodged complaint with customer care on 19th September2009, bearing complaint no NP[protected] and It is still in warranty period.
However it is pertinent to note here that even after lodging said complaint I was assured that the service provider will visit at one o'clock on 20th September..but no one attended.Again I called one of the employee namely Ashish having cell no[protected], who asked me to call at office situated near Airport on landline bearing no[protected]. One Aparna madam assured that concern will visit on Wednesday. But the sad part is that no one again attended nor responded me. Again on wednesday I called Mr Ashish and he assured me that my complaint will be attended on Thursday i.e on 24th Sept2009 for sure.But in vain.
Finally at evening today when I enquired from Mr Ashish, he told me that concern will come on 25th Sept and immediately switched off his cell.Unfortunately again I was given false assurance by Manager Mr Naresh Katriya that concern is attending today in the evening...But it is useless.At around 9.30pm he called on my landline and told that tomorrow i.e on 25th sept2009.It seems that they are trying my patience and giving false assurance which amounts to breach of trust.So please take cognizance of this and do the needful, else I will take necessary steps.

Donot go for Whirlpool air conditioner, it's really bad service, go for always Samsung/LG, it's very good service chain system.

Yes.. it is very pathetic. I regret buying Whirlpool AC too.

This is chandra shekhar from Hyderabad. My fridge door frame got booken need to replaced. Irequest you to send your service people soon

Chandra Shekhar
Flat-4001, Misha Mansion, 3-9-105
Krishnapuri colony
West Marredpally,
Secunderabad -500 026
Ph:[protected]
mobile - [protected]

Whirlpool Refrigerator — door of refrigerator

sir
we have purchase 310liter refrigator . when it was send for cooling complain to your authorised service center ACACIA . Its door got damaged ,Acasias people ensure that the same will be changed .

but now 08 month has been passed but there is no responce . when Ipersonely visited acasia those people are saying that when we rexcivwd the door from company it will be replaced.

so i want to know that is there any time schedule for replacement.

kindly do the need full.

thanks

Whirlpool Refrigerator — Worst quality of service

We had a problem in our Fridge, there was no cooling effect (not under warranty), we had informed the service centre about the issue in the month of March 09 over phone 60008558, 26680008.. They had sent a service engineer after a weeks time.. The engineer who had come informed there is problem in gas and serviced for the same, at that time he assured that all the other part of the refrigerator are working fine. We paid rs 1412 as the overall service charge (Bill no 001225 dated 31/03/09 for rs 1050, bill no 031475 dated 31/03/09 for rs 82 & bill no 001172 dated 27/03/09 for rs 280), the fridge was working only for 2 days later the same problem persisted hence we approched the service engineer n number of times but there was no proper response so we again called the service centre 60008558, 26680008 and filed a complaint against the service, they had sent the same person after 10 days time, at the 2nd visit the engineer said there is no problem with the compressor and again there is a problem in gas so he worked for more than 1 hour and later said there is a problem with the compressor and same needs to replaced. We were not confident on the engineer so we raised the complain again to the service centre, they had sent an another person to check the problem and he said the engineer has made some mistake and they will get back to us very shortly.. But no one turned up.. since march we have been keep calling the service centre almost once in 2 days but we are not getting a positive reply from them. I spoke to one of their supervisor Mr Paul 10 days before he assured there will be a call back given from their service, the same day evening we received a call and they assured the problem will be rectified by Monday ( 4th May) but till date no one has come to repair, in the mean time i had called almost 3 to 4 times reminding them.. But no proper response received hence i finally decided to file a case against the service people.. Pls throw some light on this issue... my contact no[protected]

my residence contact number is[protected] and not[protected]

i have a cooling problem in my refrigerator.

I had faced with the problem of water leaking while I was in Delhi. Three service engineer visiited and after replacing one after another parts they could not rectify the problem. And problem of water leaking and bodyheating remained as it is. When I had shifted to Kolkata the problem of water leaking and bodyheating increased but no engineer could rectify the problem and advised me the this was not at all a problem and such problem is irrepairable. Now when I opened my fridge yesterday suddenly a spark with huge noise occurred in the innerback portion of the body beside leaving heavy bad gaseous odor. I switched off and tried to contact service centre but getting no response. My telephone No. is[protected] and address is 205/4, Raipur Road, 3rd floor, Opp. Naktala Sammilani Club, Kolkata - 700047. Shall be glad if my problem is looked into on war footing basis as huge quantity of eatables are in the process of rotting.

sir,
I had given complaint for repair of my fridge at JB Enterprise, Ranchi.Inspite of calling 3 times the mech came on 5.5.09Later the very next day the problem recurred again.Now after calling 5-6 times the mech visited and repaired something in the panel(Model FF 220 Elite).and said it's ok.Till date i have called them many times but still the problem persists.
I request you to look into the matter and advice me.for the same.

Sir/Madam,
I am trying to complain my whirlpool refrigretor but ur toll free complain number[protected],[protected] is not working and ur local service centre new a.g colony, kadru ranchi is not able to take my complaint .
so sir kindly suggest me where i give my freeze complain.
Thanks.
Sujeet kumar
Harmu Housing Colony
Ranchi
Mob-[protected]

Whirlpool — Faulty product and lousy customer service

I had gifted my parents who live in Kochi a Whirlpool refrigerator 310L-CLX-IBUG-Titanium 4S assuming that you will deliver the world class product and service that you claim to offer. I guess this was many one of the few mistakes that I have committed in my life.

We had purchased the fridge on the 19th June 2010 from Gopu Nandilath showroom in Ernakulam. Things went on fine for a month and now the fridge has a leak and water is incessantly dripping from the fridge, to makes things even worse the bottle shelf of the fridge has broken too.

After repeatedly calling up the customer care,latest complaint No being 2401 which was done on the 5th of this month an ignorant and arrogant engineer paid a visit to my parents residence and claimed that the reason for the leak was due to temperature being kept in low [it was between 3 to 5 as recommended in the manual] and reset the same to 1, at that temperature I guess the best use I can use the fridge is to stack clothes.

Moreover my parents were informed that the bottle shelf is not covered in the warranty as its made of plastic, also that we would have to go and purchase the part and have the same fixed and your service engineers will not procure this item. To put an icing on the cake, your worthless engineer stuck paper between the doors of the fridge probably to close the gap that your wonderful product may have.

My parents are retired and quite old and honestly do not deserve this kind of lousy service that you guys have to offer.

I sure the 'helpdeskindia' email id is created on the Whirlpool website is a farce so that the same can be displayed on the website like a trophy.

To say the least the Whirlpool so called customer service aligns perfectly with your company name 'Whirlpool', once the customer purchases a product he is stuck with it and has to fight tooth and nail for anything and everything.

Whirlpool Refrigerator — replacement of product

stops working often and often after two month from the date of perches,the service from whirlpool is not good,
i m complaining for the product from feb/2010
These are the complaint nos
-- MB[protected]
-- MB[protected]
-- MB[protected]
-- MB[protected]

as you can see so many complains and not yet resolved. dont expect such services from an esteemed company as yours.

Refrigerator — DELAY IN DELIVERY

I HAVE ORDERED ONE LG REFRIDGERATOR FROM AMEERPET BRANCH IN HYDERABAD ONE WEEK AGO. IT WAS SAID THAT IT WILL BE DELIVERED WITH IN 48 HOURS AND IT WAS NOT DELIVERED YET. AND WHEN I AM TRYING TO CALL ON BIG BAZAAR PHONE, THEY ARE EITHER NOT LIFTING OR EVEN IF THEY ARE LIFTING, THEY ARE CUTTING THE LINE. NOT AT ALL CUSTOMER ORIENTED.

Whirlpool Refrigerator — Cheating in the name of service

I gave a complaint to whirlpool states that the compressor not working. the service fellow came and attended by replacing over load protector for compressor (which is availalbe in the market for for Just Rs.50/-) and charged Rs 650/- for spare part and 280 for labour charges, which can be done by the street end repairer by just charging Rs.100/-. the worst ever cheating by an MNC in the name of after sales service. I have decided to nevver purchase any whirl pool product here after in my life.

with bad regards
HARI KISHAN
CHENNAI

whirlpool/AC — WORST SERVICES BY WHIRLPOOL

I Purchased a AC from Magic Home SCO -308 , Sector- 35 B , Chandigarh for our pooja house ( Gurdwara) which is not working from day one and the dealer had given the AC which was manufactured in Year 2007 and we purchased the item on 6 July 2009 . After calling so many times about cooling problem and he did not listen for single time . This dealer should be penalised for such stupid behaviour and cheating.

Whirlpool A.C — Worst After Sales Service even after charging

I purchased a split A.C of 1 tonn considering the market reputation of Whirlpool in April 2010. We did not use the A.C much during the first year but still called for normal service in March, 2011 (Within the warranty) by calling at [protected]. A guy came and did his work. We are not skilled enough to judge his work and we trusted him with his work and the brand he was representing. After almost 20-30 days, when summers really started we turned the A.C on for the first time after the servicing was done only to find that it was not cooling at all. We again called [protected] but they neglected us by saying that our A.C was now out of warranty and we will have to pay to get any service. We felt cheated as we had not used the A.C even once after the servicing was done and it was working fine before that. After 2 days we had a medical emergency at our home and we again called [protected] and told them to make our A.C work and we were ready to even pay due to bad circumstances. A person, Dev Kumar Sharma (contact no. [protected]) came to our house, took 1200 INR (without any receipt) and said that he had repaired the A.C. Since we were already occupied by the situation at our home, we were not in position to ask for receipt or check the A.C. but after 2 days again, it is not working properly. We again felt cheated. We are not getting the services when someone is not well at our home and we need it the most, even after paying Rs 1200. Nobody is listening to our complain. We even called Dev Kumar Sharma (contact no. [protected]) and reminded him by calling again, but for no good. Big companies like Whirlpool are not only bringing bad name to their reputation in the market but also playing with the trust of their customers by offering such a poor service to us.
We should not have paid in the first place, but still we did because we needed the A.C due to medical emergency and it is still not working.

I request that a strict action be taken against them so that they are forced to repair our A.C,to bring justice to customers like us.

Dear Mp Nayyar,

Thank you for sharing your complaint. We request you to email your contact details and complaint number to [protected]@gmail.com. We will be in touch shortly.

Thank you
Whirlpool brand team

Dear Mp Nayyar,

Information about your contact details are still awaited from you. Please contact us on [protected]@gmail.com for any further clarifications.

Thank you
Whirlpool brand team

Frustrated with whirlpool customer care service and service centre services of Washing Machine
Dear Sir,
Hope you are doing good.
I have purchased Washing machine product in 2010 as I heard good about Whirlpool as a international brand. Initially services was good so I have purchased 2 split AC as well after some time both are registered with my Mobile number 91-[protected]. please find attach AMC contact paper for your reference.
Last one year I must say I am really got frustrated with worst customer care services and your customer service centre became customer harassing centre. If you can see my complain log then you can see one of my complain log got resolved in more than one months’ time.
In regards to current complain that I have made on 7th August 2015 regard an error was coming during running of this machine and it was “E1” error. You service centre guy came and done some work but same problem started coming next day then he came again and said carbon issue in connector and as connector can’t be replace so he cut the connector and make direct connection in wire of wiring system. After this when he tried to run the machine then one spark kind of sound came and machine stop functioning and power stop coming into PCB system. He said then he will be coming tomorrow with new PCB and will change the same and leave machine in open condition without proper covering.
I have again made complain to the customer care as he didn’t visited next day and was not taking call as well, they said this will be done in a day or two. Last week your service centre guy of Sarita vihar service centre Mr Alok and Mr Sunny from Customer care centre promised to me that this problem or replacing PCB will be done on 17th August 2015. But neither I got a call or customer care or service centre and neither any service engineer visited for the same. Then 18th August I called again customer care and spoken with Mr. Sunny again and he promised me that this will be done on 19th August 2015.
Today is 19th August Service engineer visited and replaced PCB but found that whole wiring of machine got busted because of connector disconnection and direct wiring connection. He said as wiring seriously damaged and it can’t be rectified and this only can replace. He called Mr. Alok of service centre and he started making excuse and said you need to pay 50% of amount for replacement or depreciation mode.
So my problem still remain same and I have again called customer care for help but still not received any response. I am getting harassed by customer care and service centre guy for my only mistake that is I have purchased Whirlpool products.
This is because whirlpool don’t have any check and balance system to monitor service centre services to make their service more customer centric.
I will never going to purchase any product from whirlpool or recommended any one for whirlpool products and I will take legal route now for all harassment.
Looking forward for your positive response although chances are rare.
Regards,
Roshad Ul Haque
C: +91-[protected]

To,
Manager
Whirlpool


I bought a brand new Whirlpool Washing machine sensation deluxe– 6.5kg from Bajaj Electronics Hyderabad on 16.3.2008. The machine got repair very frequently and as per the service engineer suggestion (‘’He told us that sensation deluxe is a failure model, so Whirlpool stopped the production, so in future getting a spare part too is very very difficult, so he asked us to go for a replacement and suggested us to go for Professional PUD651-6.5kg’’) since we didn’t have no other go we paid Rs 4740/- extra and got Professional PUD651 – 6.5kg as a replacement on 13.8.08. Which means the was replaced within 5 months. Even with PUD651 we are having so many issues. Then we got transferred to Coimbatore in 2009. Till date we are facing lot of issues with PUD651, and we are getting on time customer service form Pinnacle InfoTech (Local Authorized service center), every 2 months once we have to lock a call and wait wait and wait for days together for the service engineer to come and later none of the complaints were solved atleast within a day. Every time when we lock a complain call with Pinnacle they send us a Useless Engineer (Name – Parthiban) who has never solved even a single issue. Then we have to call Jawahar the manager, then after so many calls they’ll send Zaahir Hussain another service engineer who would somehow solve the issue temporarily. Since we got shifted to Coimbatore till date the I have locked call for the following reasons:
 Issue in water input motor
 Door
 Water output motor
 Main circuit board
 Again an Issue in water input
 User interface board
 Error signal deep during drain
 The water input hose leakage – current problem still not resolved
Even now there is water leakage from hose so the clothes are not washed properly so we are washing all the clothes.I really wonder how a washing machine could give so many issues within 19 months. Every time we use the machine we are afraid like what would be next issue. Whirl pool washing has made my life miserable instead of making it easy. I am really fed up using PUD651.

I would appreciate if I get a fully automatic top loading machine as replacement by solving the issue with a permanent solution. I know it is a monetary loss for me to take front load machine as a replacement. But still I need a permanent solution. I hope you understand the criticality and take speedy steps to resolve my issue ASAP.
Contact Details:
B. Rajaraman
No 114, 1st street, Rakachi Garden,

Whirlpool Washing Machine — poor customser care

I made a complain about my inlet pipe problem which was misintepreted as outlet pipe a week ago. finally a engineer comes with wrong diagnosis and doing nothing goes back saying will be back the next day with required material. when he didnot turn up i called the customer care again where the concerned person tells me that my complaints has been closed without doing any repair work. i had also taken their well marketed amc for extra 7years but in vain.

I agree.
Service is pathetic

Dear Sir,

Ref.: WHIRLPOOL 260 LTR. (FUSION New Royal Titanium 4S)

I have paid higher price to get the INTERNATIONAL BRAND but to day I am filling ignorant customer.
With in just eight month time from purchased, I lodge complaints 4/5 times and still today problem is unsolved.

RATHER THIS IS A DEFECTIVE PIECE OF INTERNATIONAL BRAND WITH ME.

I have complaint to M/s. Sales India Ltd., Ashram Road, Ahmedabd - Authorized Dealer of Whirlpool
Also complaint to M/s. Max Info Services - Authorized Service Partner

Dear Sir,

Ref.: WHIRLPOOL 260 LTR.(260 Ltr. FUSION New Royal Titanium 4S)

Customer ID : AH/C/2007-08/44203

After facing so much problem with above mentioned FRIDHE,
I came to conclusion that A DEFECTIVE PIECE sold to me by
M/s. Whirlpool India Ltd. through his authorized dealer M/s. Sales India Ltd., Ashram Road, Ahmedabad wide their Bill No. 21952 Dt 23/7/2008 and Chalan No. 11646 Dt. 23/7/2008.

I fill, I have been cheated.

NISHA R. SHAH
10/109, Suramya Apartment
132 Ft. Ring Road
Naranpura,
Ahmedabad
Phone :[protected]

Yes you are 100% correct. We have purchased a fridge from M/s Godrej co. and it has worked very well for past 15 years but the bloody Whirl pool double door i ad lot problems with in 3 months and nobody responded .Bettter not to purchase this coy brand firdges.!!!

Pl. don't purchase fridges from whirlpool

Water gets overflow from side body and even bottom of the Machine. Initially when it was in Bathroom it was never observsed but when it was placed in Bedroom the water drained in whole bedroom and drawing room.

Worst support from Whirlpool. Even after complaining they say please keep your water flow slow later they came with with plan that some part is defective and needs to be replaced.

New product purchased and used for the first time is having defective parts. Shame on Whirlpool.

I totally agree with the above. Even I purchased Whirlpool 650s and i am totally disappointed. I want to exchange this one with another model if at all possible. What's the procedure to do that Bhavin

i have using this product water comes out very slowly an not even spin action is not working

yes i purchased whirlpool 650 S automatic washing machine 4-5 days back and in the first wash itself i found that the flow of water is not stopping and there is over flow from the machine and its not going to wash function so i have to switch power off .I telephoned to customer care but i think they have not regestered the complaint so i went to dealer and he said that technician will be coming tommorrow and he might have to change pressure regulator valve.
So this is the Whirlpool, i am amazed what the quality persons do in the plant . Such defective piece should not reach to cutomer they should check it before dispatch.

Whirlpool/ Fridge Double door — Fridge is not working

My fridge is not working Sir for last three months.
Sir i Want to replace it
I did the whole procedure of it but nothing is happing
I'm tired now sir
please attain my request
my mobile no is [protected]

whirlpool refrigerator- FF400ELITE — DOOR PROBLEM

COMPLAINT NO. 6330, PRODUCT ID MB/C/0307/16576. In spite of lodging complaint many times reg. freezer door gasket problem no action is taken. We have even additional 8 year service warranty. Response from them is that product is obsolete & they cannot help. The only option offer is to buy new product from same co. & they will give some discount. This is not acceptable as we don't intend to shell out extra money & product available don't suit our requirement.
Sanjay Bafna. Contact no.[protected], navi mumbai

PL SENT LKO OFFICE ADRESS & PHONE NO