[Resolved]  www.Freecharge.in — this company charges extra money to send discount coupons but does not sends the discount coupons although the is deducted from the account

THIS IS THE SECOND TIME I HAVE NOT GOT THE BALANCE FOR WAT I HAVE PAID..CAN ANYONE HELP ME..PLZ...EITHER BAN THE SITE...THIS THE DESTRUCTION OF CONSUMERISM...
Accelyst Solutions Pvt. Ltd., C-1, Udyog Sadan No.3, MIDC Central Road,
Andheri (E), Mumbai - 400 093
Email: [protected]@freecharge.in
ORDER NO. :1272992 Dated:[protected]

Entity Description
Mobile Number [protected]
Recharge Date [protected]
Recharge Amount RS. 50
Voucher Details
S .NO MERCHANT DENOMINATION QUANTITY
1 PVR 50 1
TOTAL AMOUNT 50
TOTAL COUPONS 1
Bonus - Get Live Cricket Scores on your mobile for FREE! Simply ZipDial[protected]Missed Call only)

Donot believe freecharge site It completely belongs to "MAFIA". This bledy are dragging our money from debit cards like any thing. Its a fraud site which belongs to mafia people please donot belieev this site.
Many of my friends, colleagues, relatives and my self recharged thru this site but we didnt get an single np added to our account. We should make this site to be closed as soon as possible.Bloody idiotic fellows playing with the normal persons money like anything.

Hi ..I am Akansha. I usually recharge my vodafone from freechage.in and every time I recieve the coupon on time. so there may be some issue with the address or any other matter for not receiving the discount coupon...:-)

On 14th MARCH, 2011 I tried to recharge my reliance mobile([protected]) through Freecharge with my Axis Bank credit card. But the transaction failed saying “Invalid CardNumber / Expiry Date or Insufficent Funds”. In Freecharge it was told that it will not deduct any money but it had deducted Rs. 609/- and still not credited back to my account. Please get back to me for the inconvenience created.

Name : Sudipto Samajdar
Order Number: 1283275

i charge my mobile no. [protected] mony was deduct my account but recharge was not my mobile no

I m happy with this site i get the coupons within 3 to 4 days, thats true that there are problems but they are resolved, once i was charged but i dint received the amount but after contacting their customer care they helped me and i received my amount back in 10 days i also have faced the problem with coupon delivery but that too is resolved every time. their customer care are too supportive. Atleast i m happy with this service

Akanksha Garg

HI FRDS!! TO CONCLUDE ALL YOUR COMMENTS, I WANT TO TELL YOU THIS!!
FREECHARGE IS VERY GOOD COMPANY, NOT FRAUD!! THE PROBLEM IS WITH FIRST FLIGHT COURIERS. THEY DONT DELIVER YOUR COUPONS PROPERLY. EVEN I DIDNT GET THE COUPONS IN THE FIRST, WHEN I MAILED THE PROBLEM TO FREECHARGE THEY PROVIDED ME THE COURIER ORDER DETAILS. THEN I TRACKED THE COURIER, THEY HAVE DELIVERED IT TO WRONG ADDRESS EVEN THOUGH THE ADDRESS WAS PERFECT. SO PEOPLE WHO DIDNT GET COUPONS, CONTACT FREECHARGE AND GET COURIER ORDER NO AND TRACK YOUR COUPONS...

ALL RECHARGE TRANSACTIONS ARE PROCESSED THROUGH CCAVENUE. SO IF MONEY HAS BEEN DEDUCTED FROM YOUR ACCOUNT AND RECHARGE HAS NOT HAPPENED, YOU CAN CONTACT CCAVENUE WITH THEIR TRANSACTION NO WHICH WILL BE MAILED BY CCAVENUE PERSONALLY TO YOUR MAIL ID MENTIONED DURING PAYMENT!!

I am Rina Gahlawat. I have recharged my mobile many time from this site. i want coupons of Mcdonalds or cafe coffee day but the coupons has delivered any another cafe which is not useful for me.

@Rina: You can see the terms and conditions of the coupons before selecting it by placing your mouse on the question mark '?' of the coupon.

Hello Freecharge,

It is unprofessional behaviour from your organisation that none of my email has been responded yet. This is not at all unacceptable from esteemed company like you. I fail to understand why no feedback on Order No.2102560 has not be provided. From last 15 days I am sending emails to you and this is my Tenth Reminder.

Here I would like to inform a amount of Rs.361 has been debited to my HSBC Credit Card XXXX-XXXX-XXXX-5203 under Merchant Name as "ACCELYST SOLUTIONS-AVE MUMBAI IN" but no recharge amount has been credited to Vodafone mobile #[protected].


Transaction date Posting date Details Amount (INR)
April 29, 2011 May 2, 2011 ACELYST SOLUTIONS-AVE MUMBAI IN IN 361.00


You are again requested to please investigate the issue at the earliest.

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Wed, May 11, 2011 9:35:14 AM
Subject: Fw: Order No.2102560 from CCAvenue (Ninth Reminder)

Hello,
I have not heard no news from your side onOrder No.2102560. No recharge of Rs. 351 had beed credited to Vodafone mobile #[protected] yet. Could you investigate my concern as Rs.361 already debited to my HSBC Credit Card.
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Tue, May 10, 2011 1:32:19 PM
Subject: Fw: Order No.2102560 from CCAvenue (Eight Reminder)

Hello,

Any update on Order No.2102560?

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Cc: Arun Sethi <[protected]@yahoo.com>
Sent: Mon, May 9, 2011 2:08:43 PM
Subject: Fw: Order No.2102560 from CCAvenue (Seventh Reminder)

Hello,

Could you please confirm if a recharge of Rs. 351 has been credited to Vodafone mobile #[protected] via order #2102560?
As of now no amount has been credited at above number but amount of Rs. 361/- already debited to my HSBC credit card.

Please action and provide feedback at the earliest.

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Sun, May 8, 2011 12:49:44 PM
Subject: Fw: Order No.2102560 from CCAvenue (Sixth Reminder)

Hello,
Any feedback to share on this Open issue against Order #2102560?
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Sat, May 7, 2011 11:58:50 AM
Subject: Fw: Order No.2102560 from CCAvenue (Fifth Reminder)

Hello,
Please update the status on Order No.2102560.
No amount of Rs. 351/- as recharge is credited to Vodafone mobile #[protected].
You are requested to kindly provide feedback on this order. I have already provided all relevant information at below email for your reference.
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Fri, May 6, 2011 8:19:58 PM
Subject: Fw: Order No.2102560 from CCAvenue (Fourth Reminder)

Hello Helpdesk,

Could you please update me on status of Rs. 351/- Vodafone recharge to mobile #[protected] against Order No.2102560?
No amount has been credited to above mobile number yet. I have not received any correspondence from your side via email or courier.
Neither I have received any coupons for this Order No.2102560


I would like to inform a amount of Rs.361 has been debited to my HSBC Credit Card XXXX-XXXX-XXXX-5203 under Merchant Name as "ACCELYST SOLUTIONS-AVE MUMBAI IN"

Transaction date Posting date Details Amount (INR)
April 29, 2011 May 2, 2011 ACELYST SOLUTIONS-AVE MUMBAI IN IN 361.00


Please arrange to provide me reversal for Rs. 361 at the earliest.

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Tue, May 3, 2011 3:04:51 PM
Subject: Fw: Order No.2102560 from CCAvenue (Third Reminder)

Hello,

Could you please update me what is current status on Order No.2102560?
Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Mon, May 2, 2011 10:05:04 AM
Subject: Fw: Order No.2102560 from CCAvenue (Second Reminder)

Hello,
I have not heard any news from your organisation on my below query on status against Order No.2102560?
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Sat, April 30, 2011 11:59:56 AM
Subject: Fw: Order No.2102560 from CCAvenue (First Reminder)

Hello,
Could you please update me on status of Rs. 351/- Vodafone recharge to mobile #[protected]?
No amount has been credited to above mobile number yet.
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Fri, April 29, 2011 2:37:50 PM
Subject: Fw: Order No.2102560 from CCAvenue

Hello,

Could you please confirm if recharge of Rs.351/- got executed to mobile #[protected]?
I have double checked but recharge amount is not yet credited to said mobile #. The order #2102560.
Please investigate and inform the latest situation about this order.

Thanks
Rohit Handa


----- Forwarded Message ----
From: "[protected]@ccavenue.com" <[protected]@ccavenue.com>
To: [protected]@yahoo.com
Sent: Fri, April 29, 2011 2:14:12 PM
Subject: Order No.2102560 from CCAvenue
Dear Customer,

Thank you for your order from www.freecharge.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Accelyst Solutions Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@freecharge.in.


ORDER DETAILS: Merchant Site URL : www.freecharge.in
Order Number: 2102560 Order Received: Apr 29, 2011

Total Amount : INR (Indian Rupees) 361.00
Visa Account Holder : ROHIT HANDA
Billing Address : (As entered by the Customer)
B-7/5 RANA PRATAP BAGH
Delhi New Delhi
110007 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.com

My friends and i have recharged several times from freecharge.in and we have always received our coupons within 10 odd days. This site is amazing...

Regards,
Ashish Gupta

This is totally wrong, i've been recharging through this site for so many months&every time i order for coupons they get delivered at my doorstep without fail!! Since you've had issues it may be due to some other reason like courier delivery system might have failed or something like that, but this company has been delivering me the service it promises !!

Once it happened to me that I didnt recieve coupons, but then i hv put a mail to their customer care & then the next day i got my coupons

Yeah...same experience here.. Havenot recieved the coupons yet..!!

Look I understood your concern about not getting coupouns on time.
FYI.. you can track the status also in free charge.in like wether the coupoun was delivered or not delivered or in which status it is.They even provide you with the tracking sheet number (Number to track your courier in the courier company web site)and the link to check the status of you courier.you can check the status of your courier using that tracking number by calling the customer care of courier company or in their website.everything is provided in front of you easily in hand only thing is u need to follow up with courier services company as we usual do for getting our couriers.Freecharge.in actions are exposed and very transparent to their customers.I made use of the website thrice and i nevered face any problem with the site, network provider, Hacking of my bank account for using this site, courier service provider and the merchandise who accepts the token.I am unable to belive your experience.please try to understand how to follow up the things and check wether everything is correct from our side before writing reviews on some thing.
Thank you
Pramodh

Charge extra for recharge — Coupons

Shopkeeper charging extra Re.1 on below Rs.50 recharge coupons on the pretext of facing loss on the business.

Deepak General Store,
Shop No. 3,
Chandawarkar Lane,
Borivali(W)
Mumbai - 92

Vardhaman Medical Store,
Chandawarkar Lane,
Borivali(W)
Mumbai - 92


Please take immediate actions as these shopkeepers failed to justify their action.

freecharge [protected] - Lodge your complaint on the no listed above alongwith your order no. you will got your refund. - rakesh.[protected]@gmail.com

plz stop spamming Mr. Rastogi, there is no such issue, i have started using freechage quite recently and its one of the best service providers...u get ur mobile recharged fastest...through this website...and u do get the coupons...u wud have made mistakes entering u details...as is very visible frm ur crooked english..and i am just another satisfied user of their services.

I did a recharge of Rs 200 from freechrge.in and paid Rs. 10 extra for the coupons. but till now i have not received the coupons or the recharge. I did not even receive an order id although the money was deducted well from my account.
my mob no was [protected]

note: the coupons were of lenskart and promised to be delivered instantly to my mail...but only money is deducted...no mail, no order id and no coupons provided