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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 156

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P
Prachi Shamnani
from Gurgaon, Haryana
Dec 7, 2017
Resolved
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Address: Ajmer, Rajasthan, 305001

Sir/madam,

I had applied for correction (Name) in pan card on 20-10-31. My acnowledgement number is [protected].

Now the status is like as,
'your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/66282803/66282804/66282805 for details:

Father's first name/middle name/last name contain initials/special characters.'

I was unable to connect to the mentioned numbers as it always seems busy. Sometime no one answer the call.

Please do needful.

Thanks,
Madhu shamnani
+1 photos
Jan 16, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Hi,

Any progress on the above reported issue for PAN Card updation.

All help in this regard will be deeply appreciated.

Thanks and regards,
Madhu Shamnani
NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
Verified Support
To help resolve your complain, kindly reach us on [email protected]
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    D
    deepukrishna5
    from Naugachhia, Bihar
    Dec 7, 2017
    Resolved
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    Address: Thiruvananthapuram, Kerala, 695032

    Respected sir
    I am a government employee and i have account on tire i - on nsdl central record keeping agency.
    My user id =[protected] but due to some wrong attempts my password will not working so my account is being locked.
    Therefore plz give me a another new password and unlocked my account so that i can see my account summery
    Then i would ever great full before you.

    Regards.
    Deepukumar k. R
    At: remabhavan tc-18/912 njalikonam nrwac-15 aramada (Po)
    District: trivandrum
    State: kerala
    Mob. No. [protected]
    Mail id: [protected]@gmail.com
    Jan 11, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Dec 11, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Deepukumar,

    This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      loveu2nk
      from Zamania, Uttar Pradesh
      Dec 6, 2017
      Resolved
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      Resolved

      Website: www.tin-nsdl.com

      Dear Sir/Madam,

      we are apply for new pan. when show status then status is show only pan no and tracking no . when we are tracking status then status is show inefficient address but my address are correct so what i am do sir??. because pan card not receive in my home.and we are calling in your head office pune and delhi office but not respond me. what rabsing services of you.

      all details we are sending to you.

      1. Applicant name:- NIRMALA

      2. Father’s name:- SHYAM LAL

      3. Date of birth:- 01/JAN/1962

      4. contact no:-[protected]

      5. PAN no genrate:- BLIPN5542A

      6. Tracking no:- EA[protected]IN

      7. Description of error :- show inefficient address

      8. Amount deducted:-110/-

      9. acknowledgement no:- [protected]

      10. E-mail ID:[protected]@GMAIL.COM


      ************************************************
      With Regards,
      Naveen Kumar | Technical HEAD
      Amar Constructions
      +91 [protected] / +91 [protected] / [protected]
      BRANCH OFFICE:-
      Ground Floor, House of Ramu Shukla | Near Dr. Anupam Shukla Hospital | Lodhvari Kothi | Near Degree College Chauraha
      Raebareli | Uttar Pradesh Pin- 229001

      HEAD OFFICE:-
      A -212 I Tirupati Plaza Complex I Gali Number - 01 I
      Office Number 102 I 1st Floor, Shakarpur I New Delhi 110092
      [protected]

      Website: http://www.amarcons.com/contact.html
      +2 photos
      Jan 29, 2018
      Complaint marked as Resolved 
      Which type of resulution of company . NSDL is not serious for this matter what is the status. i haven't recived pan card which type of service of NSDL.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Dec 11, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      Jan 29, 2018
      Updated by loveu2nk
      NSDL is not serious for this matter what is the status.
      i haven't recived pan card which type of service of NSDL.

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        R
        raulhanda
        from Pune, Maharashtra
        Dec 7, 2017
        Resolved
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        Resolved

        Hi,
        I haven't received my pan card as yet. My pan application number is [protected]. Can someone please get back to me with a status update?

        I had e signed the application. There is no update on the nsdl website as well. How long will the process take? Also will get i a text alert? I need my pan card urgently as i get on my first job.

        Thanks.
        Feb 5, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Dec 08, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
        Dec 11, 2017
        Updated by raulhanda
        Any update on my Pan Card?
        Dec 14, 2017
        Updated by raulhanda
        Will someone tell me what is the update on my Pan Card? i received a notification today stating that there is discrepancy with my details? can you at least tell me what the discrepancy is?
        Verified Support
        Jan 01, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Your PAN application is marked for discrepancy for substantial changes in your Name, kindly reach us at [protected]@nsdl.co.in
        Jan 04, 2018
        Updated by raulhanda
        I emailed you guys but the email bounced back, your mailbox is full. can you give me another email address?
        Jan 18, 2018
        Updated by raulhanda
        ANY UPDATE PLEASE!
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          H
          Hemuuu
          from Chirala, Andhra Pradesh
          Dec 6, 2017
          Resolved
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          Resolved

          Hi sir/madam,

          My name is a. Hemasundara rao and having pran card[protected] and
          When i am linking my aadhaar card to my pran card it is saying that "your aadhaar card is already linked to other pran card number". And my address is also not updating because of not having aadhaar linking.

          How can i solve my problem..

          - a. Hemasundara rao
          Jan 14, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Dec 08, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Hemasundara,

          This has reference to the query/grievance raised by you. We would like to inform you that the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            M
            malik139
            from Dehra Dun, Uttarakhand
            Dec 6, 2017
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            Address: Bagpat, Uttar Pradesh, 250617

            Sir i have deposit the fee of assam rifles rally 2018 group c post 200 per form but fee is 100.
            Application id no - ar-2017/117829
            Application id no - ar-2017/117845
            So please send my extra payment of 100 + 100 = 200 in my account
            Account no is - [protected] in the bank of state bank of india
            Ifsc code is - sbin0001563
            Branch - baraut
            Distt-baghpat (Up) - 250611
            +2 photos
            Assam Rifles customer support has been notified about the posted complaint.
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
            Sir i have applied for assam rifle but the fees is charged more than as notified in official notification sir plzz give me my 100ts back

            application fee - Comment #2947975 - Image #0
            Application for the tradesman recruitment rally 2017-18 is closed before it's time.
            Sir I am from telangana state... I have applied for tradesmen cook post... but in online sbi debit card payment there is not showing telangana state option.. so I selected my previous andhrapradesh state... if any hall ticket problem for bank side plz modify sir..
            H. NO AR-2017/169648
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              A
              AURA CLINIC RAIGARH
              from Indore, Madhya Pradesh
              Dec 6, 2017
              Resolved
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              Resolved

              otp message not received

              Address: Dehradun, Uttarakhand, 492001

              I have done all step and pay money but didn't receive message

              I have applied for pan card online with option e-kyc authentication through aadhar.
              The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on 06/12/2017
              Please check this and revert at the earliest as this is urgent!
              My token no. Is mention
              br...
              +1 photos
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              R
              Rajdeep Ray
              from Badarpur, Assam
              Dec 6, 2017
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              Address: East Khasi Hills, Meghalaya, 793001

              Sir, i'm from meghalaya and i'm not able to fill the form online as i selected the given option i. E state of origin = meghalaya and then i go for the next option i. E which trade i want to apply so i'm just getting only one option to select i. E riflemen cook as i'm wanting to apply for clerk but l'm not getting that option please sir help me as soon as possible.
              Thank you
              +1 photos
              Assam Rifles customer support has been notified about the posted complaint.
              Dear Rajdeep,

              This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
              Sir i have applied for pharmacist in rally it is necessary to bring character certificate issued by police or it may be valid issued by University and sir their is running of 5 km for pharmacist or not sirrrrr plzzzz reply
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                S
                Sunil Hucharaddi
                from Mumbai, Maharashtra
                Dec 6, 2017
                Resolved
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                Resolved

                Sir/madam,

                I have applied for new pan card on 5th december 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Sunil hucharaddi
                Jan 13, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 08, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Sunil,

                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                  O
                  Om Jaiswal
                  from Kolkata, West Bengal
                  Dec 5, 2017
                  Resolved
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                  Resolved

                  Address: Kolkata, West Bengal, 700013

                  Sir i am md aftab alam, sir i hearbly request to you that sir my pan card is returened, because delivery man is not calling me. Sir i update my pan cards name. Sir my bank stop my payment. Sir i am 59+. Siyor i hope that you take my letter fastly. I am waiting for your answer or pancard
                  +2 photos
                  Jan 21, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 08, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                    S
                    Sûdhàñshú Shêkhár
                    from Dhanbad, Jharkhand
                    Dec 4, 2017
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                    Address: Patna, Bihar, 800006
                    Website: www.assamrifles.gov.in

                    Your website www.assamrifles.gov.in is not working or responding.

                    Please look into it and rectify as soon as possible. We are unable to apply online vacancies.

                    I have been trying to log into the website since two days but the website hangs out in the middle and then crashes. We have to apply for the latest vacancy whose deadline is 20th december.
                    Assam Rifles customer support has been notified about the posted complaint.
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                      K
                      kurien varghese
                      from Bengaluru, Karnataka
                      Dec 4, 2017
                      Resolved
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                      Resolved

                      Sir,

                      I open an atal pension yojana (Apy) via icici net banking and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                      Name: kurien varghese
                      Pran:[protected]
                      Email id: [protected]@gmail.com

                      Thanking you
                      Dec 18, 2017
                      Complaint marked as Resolved 
                      I was able to see the details but while logging I am seeing the error. I am able to log grievance now will do the grievance
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 07, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Kurien,

                      This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        A
                        Anburam96
                        from Coimbatore, Tamil Nadu
                        Dec 4, 2017
                        Resolved
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                        Resolved

                        Address: Cuddalore, Tamil Nadu
                        Website: NSDL online Pan apply services

                        I applied for new pan card on 28/11/17 in nsdl website. I paid amount of rs.118 through my debit card. I entered the correct otp. But i received the message your ekyc verification is failed they also mentioned we will refund the amount within 7 or 8 working days. But still now i didn't receive my refund amount. I want to know why my ekyc verification was failed. How can i will get new pan card?. Please let me know what's the problem or else please refund my amount. My aadhar details all are correct that' s are already verified in uidai website. My token number [protected]. I need immediate solution for this problem because i need pan card immediately.
                        Jan 19, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 07, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                          P
                          Pankaj_Sweta
                          from Kolkata, West Bengal
                          Dec 4, 2017
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700006
                          Website: NSDL

                          Acknowledgement number [protected]
                          Name narbada tewari
                          Dob 24-06-79
                          Mobile [protected]
                          Category individual
                          Air waybill no. Ea[protected]in
                          Pan bhopt7893q
                          Returned undelivered to nsdl 25-09-17

                          My pan card had been returned undelivered on 25-09-17. So i request you to kindly deliver my pan card in the below mentioned address as early as possible:-

                          Chandra nath tewari
                          230, chittaranjan avenue
                          Kolkata-700 006
                          Opposite miranda building
                          (M)-[protected]
                          Jan 9, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                          PAN CARD is not correctly revised. As per generated E PAN card received through email which is correctly revised.Father name is getting mistake in PAN card.

                          pan card has been returned undelivered - Comment #2939033 - Image #0
                          pan card has been returned undelivered - Comment #2939033 - Image #1
                          NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                          Verified Support
                          To help resolve your complain, kindly reach us on [email protected]
                          I have apply a new pan card.This card is undelivered...please pan card return...pan card no:-GGZPK6375M...
                          acknowledge no: N-[protected]

                          pan card has been returned undelivered - Comment #2940090 - Image #0
                          NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                          Verified Support
                          To help resolve your complain, kindly reach us on [email protected]
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                            M
                            Mani8513
                            from Hyderabad, Andhra Pradesh
                            Dec 4, 2017
                            Resolved
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                            Resolved

                            Sir/madam,

                            I have applied for new pan card on 1st december 2017 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Manikanta aambati
                            +2 photos
                            Jan 12, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 07, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Manikanta,

                            Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                              M
                              mpmayanksingh
                              from Mumbai, Maharashtra
                              Dec 2, 2017
                              Resolved
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                              Resolved

                              Sir/madam,

                              I have applied for new pan card on 1st dec 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Mayank pratap singh
                              Dec 7, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                J
                                jeyaruban jey
                                from Chennimalai, Tamil Nadu
                                Dec 2, 2017
                                Resolved
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                                Resolved

                                Address: Madurai, Tamil Nadu

                                I have applied for new pan card on 30th nov 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Banumathi
                                Jan 9, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 08, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                PAN no ESEPK7655H has been issued by NSDL to me but i have not received the card yet. Please arrange to resend & communicate the airway bill no on my registered mobile no. so that i may track the package. I have applied for the card again but no card received yet.

                                ChandraShekhar Khan
                                At-Batraha ward no 23
                                Saharsa Bihar

                                [protected]
                                NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                                Verified Support
                                Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for applying PAN Card.
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                                  S
                                  Santu Banerjee
                                  from Mahishadal, West Bengal
                                  Dec 1, 2017
                                  Resolved
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                                  Resolved

                                  Respected sir,
                                  I want to change the mobile no attached to my pran i'd as it had been changed. I am also forgot my tpin/ipin and to change this tpin/ipin i need mb no to be changed.
                                  The necessary no to be changed giving below with my pran no for doing the needful. Kindly do the needful and make me obliged.
                                  Pran no[protected]
                                  Earlier no attached-[protected]
                                  Mb no to be modified-[protected]
                                  Register mail id-shantu. [protected]@gmail.com
                                  Name-santu banerjee
                                  Father name-narayan ch banerjee
                                  Kanksa singhpara, panagarh bazar, burdwan-713148 (Wb)
                                  Regards,
                                  Santu banerjee[protected]
                                  Jan 13, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 05, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    T
                                    Thiripuram
                                    from Vijayawada, Andhra Pradesh
                                    Dec 1, 2017
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                                    Address: 608502

                                    Dear sir

                                    I am having demat account with kotak securities and trading through
                                    Them and i am getting message through mobile no and mail.
                                    Whereas i am getting message from nsdl throug mail only and there is a correction in my mobile no, which is available with nsdl.
                                    The number is [protected] instead of [protected] (Unknown person).
                                    Address & mobile no should be changed as per aadhaar card
                                    Kindly do the correction as
                                    With regards
                                    R. Ananthakrishnan
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Sir i submit pan application 7/oct /2017 for correction but i call many time nsdl not give me answer he says four days and two and till also two months my acknowledgement number is N_[protected] i am a senior lady please help
                                    I have applied for a PAN card which is allotted and dispatched by BlueDart courier Shipment No. [protected] which is returned.
                                    Please kindly send the same to my mailing address as soon as possible.
                                    Name: RAJU
                                    Acknowledgment No. : N-[protected]
                                    Address: WZ-19, first floor, Possangipur village, Janakpuri A-3, West Delhi, Delhi-110058
                                    Dear sir.
                                    With due respect I would like to say few words about my pran no[protected] I want change my mobile no my new mobile no [protected].so, I reguest please update my mobile no in my nsdl cra account that will be your most kindness
                                    Thanking you
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                                      Shrivastava Kumud Kumari
                                      from Dimapur, Assam
                                      Nov 30, 2017
                                      Resolved
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                                      Resolved

                                      I am a retired state govt emloyee with Pran no[protected].SBI pension fund and LIC pension fund policy are rejecting my withdrawal request due to less amount than 100000.How can I be able to withdraw my invested money in these schemes as well as in UTI retirement solution?kindly guide and email me on: [protected]@gmail.com
                                      Name: Shrivastava Kumud Kumari
                                      Ph no :[protected]
                                      Jan 17, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 05, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      This has reference to the query/complaint raised at “Consumer Forum” The concern shared will be analysed and the status will be sent to the email ID. For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..
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