Croma Complaints & Reviews

I purchased a samsung refrigerator from croma phoenix market city bangalore. At the time of purchase the sales mentioned that it would be installed the day after delivery.
Today when i called customer care, they informed that they will raise a request for installation which will take two working days.
This is highly unprofessional and pathetic.

Why lie to customers while selling. I will neither buy nor recommend anyone to purchase from croma.

Hi,
I have chroma privilege card worth 10k and i can't redeem it as it is expired. I tried recharging it but it says expired. I had confirmed in the store that i will be able to recharge it later and they only suggested me you can recharge an expired card online. The customer care now wants me to go back to the store and try recharging.

Can you please help me with this confused answers and website responses.
br...

Hello team,

This is all about pathetic services provided by croma.

I had purchased four items from croma-wakad store on 12th nov, 2017 and paid full amount to them. After so many follow-ups i got 3 out of 4 items in 3-4 days (Took more time to deliver) and few items attached to the product were missing. When i called to them, they told me that they have stopped these items now but they haven't told me anything at the time of purchasing and committed me that they will provide all items such as microwave starter kit.
Now where is my 4th product which is whirlpool refrigerator so again after so many call and follow-up it got delivered to me on 19th nov, 2017 late evening (Purchase date was on 12th nov, 17 so total days they took to deliver my refrigerator was 7 days). Next day, whirlpool demo/installation person came to my home and when he opened the outerbox of the refrigerator we both found big scratch on the outerbody. So i have registered my complaint to croma on 20th nov, 17 as soon as i have seen the damaged and provided damaged product delivered from croma as a feedback to whirlpool person. Now today is 30th nov, 17 and till today i haven't got my refunded amount and when i told them to provide me the replacement, they told me to get new product replacement it will take 15 days working days so as per calculation it will around 1 month. I requested to refund my amount and for this also they haven't processed my refund yet. My question to them is what's the mistake of mine. I have already paid full payment then why you are having the problem to get my replacement or to refund amount. Such a bad service from croma. Never expected from them. They are just enjoying the interest on my payment and not bothered about their customer.

Ticket lodge request no to croma - sr[protected]
Model-sle005cp0016160 whirlpool ref ff 292l if305elt coolis 3s whirlpool
Date of purchase - 12.11.2017

I purchased nokia 3 dual sim black mobile from janakpuri croma store on 14th oct, 2017 and within 15 days i was facing issue with the phone, that handset display always out, i've visited janakpuri store 4 times with that issue but there is no resolution so far, infact my handset has covered under 2 years insurance plan.

Invoice no product name brand purchase date
Sla[protected] nokia 3 dual sim black nokia 14.10.2017

Moreover, today i've received call from croma to pick up my deffective handset, don't know what type of analysis they have done with handset. Really, very disapointment that how they cheated customer at the time of purchasing. What is the meaning of insurance plan and product warrenty, and what customer do when product creating problem within 15 days. It seems to me that big brand (Croma and nokia) only fool or cheat the customer.

I just requested you to please do the needfull as my financial condition is not so very good to bare that loss (Rs. 11000).

Regards,
Sangeeta rawat

This is to bring to your notice that we have bought a croma smart tv from croma store located at universal trade tower, ground floor, gurgaon-122018. Our invoice number is sla[protected] dated 9th nov 2017 amounting rs. 32, 048.10.

The person has come for the installation on 10th nov 2017 but he was not able to install it properly and demo was not completed so we have not signed the receiving copy. Upon our multiple follow...

I have purchased apple iphone x 64gb space grey (Hsn/sac-8517) on 17-nov-2017 and after placing order i got to see that the order will be delivered after 27 days. I instantly canceled the order within 15 mins by talking to the customer care. Now today is 22nd and still my order is not canceled and its still show the status as invoice generated. Every day i call them and they say its in process don't know how many days they will going to take for canceling it. I am paying interest to bank everyday for 90, 000 inr.

Its really unfair to hold such a big amount of customer and give them excuses for so many days.

I had purchased new croma led tv 42' before an year by having much confidence on croma industry and on its service. But just after 4 months it went on repair within warranty period itself. Then croma service took 2 to 3 months to resolve that issue even after many followups.

Now again am facing the problem as picture is not visible (Even no light in the screen) and sound is audible well enough although. I have raised a request for service. Technician have come for service and conveyed me that pcb was got damaged and has to be replaced. But i strongly believe pcb is working fine since if it got damaged then nothing have to be worked, here i could hear the sound clearly from tv, the only problem is picture is not visible.

And i have got a call from spare parts department to ask for opinion to buy the "pcb" which costs around rs.7000 to rs.10000. Am really not satisfied to pay this amount because it is very new tv and even i didn't remove the cover untill now. I have bought this tv for rs.40000 but it is not even worked for 2 years without any repair then how can i suggest others about this croma product.

Please take this as very serious concern and do some favor by offering the all the services from your end. Am ready to pay service charges and but am worried to pay this much high cost spare parts without even completing 2 to 3 years of age.

Im un happy with croma customer service and handling.
Again you guys are proving that tata has good in product but very bad in service.

Last 5 years, im purchasing all my home needs in croma for best in product and didnt have chance to experience the croma customer care as i didnt faced any issues in purchased electornics but last time, purchased honeywell dual led charger made me experience poor customer service in croma.
Im really feel bad about after sale service and handling.

On nov 5 purchased this product in bharagattha road croma. I found that its not working in my car in next day. I want to double confrim its defect product or issue in my car charge socket. So i checked in my friend new car also and confrimed its defective product and it took one week. So i reached sarajapur road croma on nov 14th for replaceament but they sent me back as checking person is not available and asked me to come next. On nov 17 agian visited the croma sarajur road again they asked me to come on monday. Today, i visited again, this time, croma saying, i have to visit the croma bharagatta road for replacement. Sarajapur road crom is not willing to resolve my issue.

My expectation :
Croma sarajapur raod have to inform me in my first visit about their limitation. But croma sarajpur road asked to do several visit without any use. Wasted my time and energy for just rs 1500 product.
Croma is chain trusted store, why they are not willing to handle bharaghatta road purchase.
I bought the product on nov 5 if i used for few days atleast. Im ok with repair but its dead on arrival. Croma have to replace the product or give credit note.
If croma is not willing to handle the dead on arrival. Whts use of buying in store. I would have go for online purchase whihc gives 15 days money back / return policy.

Finally, it made to feel that buy all future product in online only but not in croma sarajur road

Thanks
Suryakanth. S

I purchased voltas s/ac 1t 123mys 3s from croma store in marathahalli area in bangalore on saturday 18th nov, 2017. Invoice, no: sla[protected].

I got the product delivered on sunday 19th nov, 2017.

Installation team from voltas came to install today. After opening the box, the installation team told that the product is either used or damaged.

I got a damaged/used product delivered. This is bad customer experience.

I called the customer care at 11:13 today (20th nov 2017) and the customer care representative told me that they raised a compliant and i will receive a message. I didn't get a message till now. 45 minutes after my call, i sent an email to [protected]@croma.com did not even receive an automated email. Even bad customer experience.

I am regular customer of croma. They lot a customer now!

My croma tv not started from remote so i can not start my tv call customer cares yesterday but i didnot get any complain number and any call from technical person. Tv not working only ir receiver part may be not working so please send some one with receiver module so that it can resolve at same day

Invoice number
Slf02a[protected] croma

My numbers

[protected]
[protected]

I have purchased samsung led tv last year and now it comes under extended warranty. I raised the complaint 10 days before and still i didn't get calls from service engineer. Now they are saying the third party not able to find my details. I have invoice and croma also having and they are not provide this info to 3rd party. They are telling to wait another 24 hrs. This is so pathetic from croma and they are fraud.

Hi i have a gift card worth rs 2100 and suddenly i noticed that the cards got expired.

I got this as my marriage gift.

I request you to please extend the validity of these cards.

I have 4 cards.

3 are rs 500 and one is 600

Please let me know if you want card details.

The card is powered by qwikcilver.

Thanks
Gurmeet kaur
[protected]
[protected]@gmail.com

I had vide order[protected] placed order for philips fidelio b5/12 soundbar
On 26 th oct 2017 and paid in full. Received it on 28th oct.
Today the philips technician came for installation and opened it.
The package turned out to be a samsung microwave oven.
Called up service center immediately. The enclosed invoice is for philips soundbar only.
God knows how they make such a mistake.
Now waiting...

Hello croma i'm rafik badshah shaikh. I'm give my camera on last year in 2 october 2017. I collect the camera on pimpri croma showroom. Nice camera pic i'm faithfully and thankfully on croma. But there my problem is the i'm selling my camera and u take me printed bill but this is lost on my site. I'm sorry for this stupid term. But i want my bill copy so i'm just telling u plz give my bill plz.. Thank you so much

Hi sir/mam,

This is mansi doshi, one of the your croma customer, i just wonted to say you last 3 days i am calling customer care center regarding my dell laptop problem, but still not buddy can solve my problem, day to day i will call but every one said like problem register kar diya hai, call back aarenge kardenge that its, this kind of services you provide to customer.

On sunday i brought one laptop (Product name & brand dell 5577 7gi5 8gb4x 128ssd+off) which has i5 processor & actually my requirements was i7. I had mention this thing on saturday also when we visited first time to see, & again on sunday when we purchased that time also i was telling i7 but i don't know how they give me i5 processor, even store girl also accepting the same thing that why they give i5 insted of i7 when i visited on monday for change, even she knows about it that requirement was i7. Now they are ready to replace the laptop but they charging me 7000 for windows registration which i can't pay because it was not my mistake then why should i pay tha money. I am ready to pay the difference of the laptop cost.

This is my humble request to you pls take this things on urgent basis & pls solve my problem imminently & replace this i5 laptop with i7 without charging any extra cost of registration, otherwise i have to take some other steps because i am tired of doing customer calls & visiting store again n again.

If your company not interested to solve consumer problem then why you selling products.
This is very very bad service from croma.

My complaint/service no: sr[protected]

Waiting your positive rly.

Thanks and regard,
Mansi doshi
[protected]

7i bought samsung phone, in the month of july, its not even 4 months and it stopped working.

I submitted the same on 19-10-17, and your team at dt mega mall store promised me that i will get back the same on 24-10-17.

I got three calls from service center 1. Total charges will be rs. 5500/- 2. Total charges will be rs. 9200/- 3. Total charges will be rs. 10, 000/-.

I told croma person that i do not wish to repair that i just want my, but no one is responding on my phone, every day they are telling me new stories.

Do the needful on urgent basis.

I had purchased 2 no's i phone 5s with extended warrany from croma in the month oct'2016. While using the same within the 1 year validity period i got software issue as the phone was getting hanged again & again. First i went to i phone service centre for software issue, they did not attend the complaint reasoning phone has 2 dent from outside. I submited my phone to croma to get it solved under my extended warranty purchased from croma. They took the phone & kept it for around 2 months & replying the same thing that as phone has 2 to 3 physical dent from outside, software issue will not be resolved. I told them to refund my warranty money as they did not explained term *& condition while selling the same.

I request croma or i phone to issue me new phone as software problem occurred with 1 year of time.

Request you to please take necessary action against croma as well as against i phone.

Regards,
Yogesh c mirani
[protected]

I have purchased one ao smith electric gyser from chroma electric store at ahmedabad s. G. Highway store on 18.10.2017. I was told that installation will be done on or before 25.10.2017. It is more than 72 hiurs, 3 complete days ron the deadline given but nobody has come from the company for installation. I have tried several times to contact customer care at croma as well as customer care at a o smith over telephoneone, but nobody receives my fone. If my gyser is not installed within next 24 hours, i will lodge a complaint with consumer grievances forum. Further, now that you have taken more than 10 days in installation, i will not be responsible for any damages found to the instrument while installation and in such an event, croma and ao smith will have to replace my instrument that is gyser without any additional cost, irrespective of price fluctuations.

I have purchased a laptop from croma retail, infinity mall malad.

Below are the commitments that were promised to me on my recent purchase :

I will get 2 yrs warranty extension at 999

.
Asus replied on email that, this purchase is not eligible for warranty extension since this comes under an institutional purchase. Malad croma executives were confident enough on warranty extension for this purchase and were interested only in making sales - fake promises to the customer

I had bought a voltas 1.5 ton ac from croma store delhi kamla nagar, and bought extended from croma for 2 years at 2500 rs. My ac went bad after the company warranty ended that is a period of a year. I complained to croma on 09th oct 2017. Its been 17 days almost more than 2 weeks. No one has come or called all i keep on getting is a new ref number. I have been non stop calling them but of no avail.
Refer number on 9th oct [protected]
With registered phone number [protected].
All calls to def ears.

Pls help
Thanks
Yours trully
Sumit budhiraja
[protected]