Croma Complaints & Reviews

Hi i was trying to place an order this week of october 2017 and i noticed that my gift card expired : (I understand it has been a little over 12 month validity and i'm to be blamed as i did not redeem this within the available date but the amount is for rs. 3000 which i consider is huge. Could i request you to help on this regard? Card numbers:

1. [protected]
2. [protected]
3. [protected]

Sir, i purchased 30 lits croma microwave conventional oven in january 17 from your malad w store. About 15 days back it stopped working due to no heating. I made a complaint on your customer care number. A technician came to check the oven after 2/3 days of complain. After checking he said he will be back with the required spare part within 3/4 days. He came with the part after 4 days. However even after replacement of that part the problem still existed. So he said more 2 parts need to be replaced. He agreed to return in 4/5 days. But to my surprise its more than 15 days now no one has neither turned nor called back. Instead i got a message from croma that my complaint is resolved.in shock i made one more complaint at your customer care number. They told me that it will be resolved in 4/5 days. However it's almost a week now no one has turned up. Instead i got a message again from croma that my complaint is resolved. All this is really shocking and disturbing from a company like croma. I request you to take necessary action before i take a legal action in consumer court.
Regards
Mithilesh dalvi
Mumbai

I purchased voltas air condition (Voltas s/ac 1.5t 183mys 3s) on 27th september ’17 from ghaziabad aditya mall – a024 (Inv#sla[protected] for inr 30990. Installation of the ac was done on 30th sep by ashu and he told us that there’s no gas in the ac.

Saddam hussain came to fill the gas after few days and filled the gas and the ac was working fine that day but after few days there was no cooling. I raised a request with croma on 11th oct (Service request# bon111017fs00020) and votas representative (Rajeev bharti) came to check the ac and told us that there’s no gas in the ac.
Ticket# [protected] was then again assigned to saddam who came on 15th for refilling the gas and informed us that condenser needs to be replaced.

Now since it’s a new brand ac which we didn’t even use for a day and there’s a warranty of 1 year we want croma to replace our ac and provide us a new once as they have sold us a faulty defected piece.

I have purchased iphone 8 plus 64 gb space grey from croma store and initially booked iphone 8 plus 64 gb gold and the stock was not available so they asked me to give the order for booking and hence worth i decided to cancel the booking since i was not satisfied with the colour of the iphones and they asked me to go for the space grey colour stating the iphone gold will look girlish and when i finally decided to cancel the product booking the store manager or person comes and asks me to why m cancelling the order and i informed that am not satisfied with the colours and then he asked me that he would show me space grey colour and then i have to buy it once they showed it but now am not colour satisfied with the space grey colour and wanted the gold colour they are not ready to exchange and speaker of the phone is distorted the sound clarity is not there while recording videos very disappointed with the product and the service it would have been better if i would have cancelled the booking rather than going for this # space grey colour iphone 8 plus

I had issue in my washing machine and called for service in aug. They came and fixed in sep. It then failed again with in couple of weeks and i am following up with them for the last 18days to get service on my machine. But to no avail. Every time u call customer care they promise to send technician that day. But it's the same thing they do everytime. Am not sure if this is only to me or others as well. I am frustrated to a level where i shd never in my life take a croma product.

Ravi akathra i do booked a complaint with croma vide ahd0701017fs00448 dt 6/10/2017 but after lapse of one week, no engineer visited and my lcd still remains non functional. I have been reminding through [protected] and wonder when the engineer visit my set right my tv n resolve the issue. I never expect such customer care/support from a company having the tag of tata and it is going to tarnish the image of tata group as a whole when such after sale service very poor

I decided to buy tv from croma due to tata name, despite i was having a deal option of buying same television with 1350 rs lesser price. On 13th of oct i did booking for tv with confirmation from croma that tv will be delivered and installed on sat and thats why i went to book on friday, as my kids wanted to see bahubali 2 on sunday in new tv. Now they key sequence of events. On sat morning i went and made full payment and i was told tv will...

I have given one complaint to repair microwave oven 6-7 days ago. I am not getting the service from croma. Every time i am calling customer service they are assuring to get it addressed in 24 hour. But that 24 hours never comes for croma. I was never expected such a pathetic service from croma. They don't even bother to provide an update on the complain. I request through this forum to take action against this pathetic customers service and get my complain addressed asap.

Regards
Rakesh
[protected]

Dear sir,

We purchased samsung j7 prime with invoice number sla[protected] on 2.10.2017 from gurgaon-sector 29-a120, ground first & basement of sco no-3 store. They delivered the defective product in which back button was not working from the very first day. We went to store on with the complaint of mobile but the store manager mr. Manoj completely denied to attend the complaint & misbehaved with us. The defetive mobile should be replaced but they completely denied to replace & clearly said that there is no problem in mobile. Mr. Manoj misbehaved with us & clearly said that there is no problem in mobile. Mr. Manoj said please go from here & used abusive language with us. We asked him to show his i card but he completely denied to show. We asked him to give the mobile number of senior & he completely denied to give. We asked him to show the escalation matrix but he denied to show. Despite several times our request, he gave the number of mr mukul & ruchi gupta. Mr manoj also misguided them. Mr mukul & ruchi gupta also denied to replace the defective mobile. Mr mukul & ruchi gupta also misguided us on telephonic conversation on mobile & clearly said that she will not replace the defective mobile sold by croma. We sat there from 7:00 pm to 11: 30 pm & they did not give us any resolution. Mr manoj keep on misbehaving with me, with my wife & with my sister.
Mr. Manoj told us to go from the store otherwise he will forcefully put us out. He told that he not opened the shop for charity. We were at store till 11:30 pm but he then cleverly told us that mobile phone will be replaced by one week.

Mr. Manoj misbehaved with us & has broken our belief on croma. We spent 14900 rs on mobile & croma sold us the defective mobile. On our request to replace, they misbehaved with us, argued with us more than 4 hours, made us to sit more than 4 hours in your store & did not replace our mobile.

You are kindly requested to replace the mobile as defective mobile sold by you otherwise this matter will be escalated to higher management.

Regards
Subodh kumar chandna
Mobile number : [protected]

This is regarding my new croma led 48inch purchased before 8 months with 2 years extended warranty. After eight months, the led whole section (Led stand, sockets) is generating current. I had filed a complaint with the service center, and after verifying by the technician, he suggested to change the motherboard. Now it's very frustrating for me. This is my humble request to you, please replace the led not the major part of the led as it's only 8 months old.

Regards,
Naveen singh
[protected]

We recently bought a new croma ac (Aug2017- nerul, navi mumbai store) and also purchased two years extended warranty for it. After about two-three days of working its stopped cooling. I had filed a complaint with the service center, and in the first instance they did not even register my complaint. After many calls and requests a technician (Vinod) was sent to check what is the issue. The technician was very rude and also unsure of what the problem was. He assured that it will be repaired in a few days time, but later we did not get any response from them.
Again after repeated callings, another technican was sent after 10 days (Pawan yadav) to fill the gas. (Leakage issue).
It worked for two days, and same problem came up. It has been 20days since then, but still customer support is not helping and they closed by complaint number without even solving the issue.
I am tired of calling the service center and hence if not resolved within the next 2 days i will be going to the consumer court.
Complaint number :mum300917fs0011
I have been in contact with these people and they are making a fool out of me and evading from their responsibilities
+[protected] service center mumbai
[protected] abrar qureshi
+[protected] mumtaz

Hello croma,

"please help an humble request"

My name is pranav, who purchased huawei nexus 6p 64 gb silver phone from your outlet paying almost 43, 000 rupees which is still on emi.

As i used this phone for a year and latter now such an expensive phone got into (Boot loop issue) which is google's internal software issue, majorly occurs on nexus 6p devices all over d world (Many videos available on youtube) it's a (Manufacturing defect or fake quality parts imputed to fool customer)

I am an fully dissatisfied customer, as it's been nearly a month, i submitted my phone in croma store (Phonix market city, banglore) & got an update stating it's with huawei service center indranagar.

Issues, i faced given below :-

1) croma arranged a call form indranagar service centre and they said i need to pay 25, 000 rs for service charge out of no where, even though my phone was working & it's in mint condition.

2) latter croma arranged call with huawei customer service center & we logged a complaint # 39200851 discussing issue for more than 3 hours.

3) every alternate day me as a customer calling service center for update latter they bargain price for 18, 000rs by (Ajay) & latter huawei sr. Manager (Rakesh) bargaining for 16, 000 rs final to fix there software issue.

4) when i said i don't want to pay as it's not my fault & it's there internal software issue, then till now no response from the brand " huawei " till date after multiple calls.

I'm pissed off with this # brand a worst service ever - (Never ever buy this phone, as a they take money to fool customer a feedback)

Action item i want on this :-

1. Remains no trust on the phone, please return my (Money back)

2. I'm worried if the phone got repaired also it might not sustain for 2 month due to poor quality.

3. Not sure if the phone got replaced by chance, with new 1 will be geniun of fake.

Hence croma, please assist me with this issue as i'm an regular customer of your store and have complete trust on you (Do not break my trust on u) and provide satisfying solution... As i'm still paying my emi for this # phone.

Please, please, please, please provide an solution or get an update if it's not happening. (I will file a case in consumer forum court as fraud).

Looking forward to hear from you

Thank you,

Regards,
Pranav.

I recently bought a new sony alpha 68k from "croma woodys jayanagar 9th block". Its just been a few days since i got the product from the store. I got the dslr for photoshoots and thankfully i have not taken the sony alpha 68 to any shoots as the camera all of a sudden hangs while trying to focus and doesnt work unless i restart the camera.

Even while buying the camera i had a very unpleasant experience with sales persons in the store. They chaeating people by giving us fake products.

Please take this into consideration and lawfull actions against the same.

Dear ma'am/sir,
Please be requested that bought ipad at from croma igi t3 departure.1st july 6, 2017 2017 when reached my destination found it’s not getting charge and inform them same but unfortunately they advise me to bring ipad to croma shop i did same during my next visit ;and they direct me to go to apple service center when i went to service center they told me it's not under warranty i inform croma about that they said they will fix issue soonest as i was on short leave required me to back out of india drop ipad at t3 dep croma to fix it. Later when i follow up their response was negative. Kindly register my complaint and take necessary action.
Thank you

Croma at kormangala location, i purchased the iphone 8 on 30th sep 2017 invoice no sla[protected], but a closer inspection at home revealed some kind of dust on the rear camera, initially thought it could be due to reflection, but realized there is something wrong and visited the store the next day 11pm at opening hours but the csd members needed the sales person to confirm and waited an hour and got confirmation from the sales person too that it is a manufacturer defect. However the csd members told me to handover the device to them for service engineers' confirmation and told to come back on 4th oct 2017, but not confirming if they would give me a fresh piece, as they should be since it is manufacturer defect.

I purchased the iphone 8 on 30th sep 2017 invoice no sla[protected], but a closer inspection at home revealed some kind of dust on the rear camera, initially thought it could be due to reflection, but realized there is something wrong and visited the store the next day 11pm at opening hours but the csd members needed the sales person to confirm and waited an hour and got confirmation from the sales person too on the defect. However the csd members handover the device and come back on 4th oct 2017, but not confirming if they would give me a fresh piece as it is manufacturing defect.

I had purchased an acer 15 f5-573g 7gi5 8gb4x 2tb+off laptop from croma gurgaon in last month (Sunday, 06-august -2017) and i had been informed by sales executive that this laptop is croma exclusive having some great features. But from the first day, i am facing so many problems like hangging system, heat problem, bettery backup. From first day this laptop start teasing me. After 6 days i visit croma and complaint about this but they ignore me and give a stupid solution that you should update your os. I came back and did as they suggest but problem not solved and also a new problem created. I again asked him to take back this and give me another brand but they denied and suggest me to resell at cost around 30000/- that will be decided by dealer. Now i am feeling helpless
I had been cheated by the croma. I cannot reinvest in buying a new laptop for my heavy usage.
I need you to take this laptop back and refund back my money as croma had provided me he wrong product.

I had purchased an acer laptop from croma in dec 2016 and i had been informed by sales executive that laptop is having 4 memory slots so that in future you can upgrade the ram. Recently i was planning to upgrade the ram from 4gb to 16gb (4gbx4 slot). While planning this i came to know that there are only 2 slots there in laptop and not 4.
Which clearly shows that due to lack of technically knowledge the sales person had recommend me the wrong laptop.
I had been cheated by the croma. I cannot reinvest in buying a new laptop for my heavy usage.
I need you to take this laptop back and refund back my money as croma had provided me he wrong product.

Purchased vouchers worth 23k from the croma store, himalaya mall, ahmedabad on 23/05/2014. Due to some unavoidable circumstances, we did not get the opportunity to avail the vouchers in time. Now, the store owners deny it's validity. Extremely disappointed, as they deny our own money's worth now! This is unprofessional and illogical, as the vouchers are not free gifts from your company, but purchased from our hard earned money. Moreover, we have been your loyal customers, this is not the treatment and treason we deserve. Hope my complaint is resolved soon.

Dear sir,
We bought a fitbit flex 2 on line from tata croma, on delivery, (August 31, 2017) itself we found deficiency in the product. We immediately called up customer care and lodged the complaint however after few days they close the compliant and sent me a mil that the issue has been resolved. I once again lodged a complaint but every time we call they assured to call back within 24 hours. This is a ever ending process. They are calling and we are waiting ever since. A lousy company with lousy customer care i would say. Finally i have decide to solace myself by thinking that i made a donation of rs. 10, 000/- to tatas... Friends please avoid this stores run by lousy set of people. I am deeply anguished not for the money that i lost but deeply hurt they way they treat you.
Best regards
Binayshankar jha [protected].