Croma Complaints & Reviews

I've purchased washing machine yesterday. I've selected IFB washing machine from Amravati (Maharashtra) Retail store of Croma.

At the time of purchase, Croma executive told us that AC service(dry) is complementary along with washing machine. I refused to take this service. Executive told me that it is free of cost. At the time of payment, when I checked the invoice, they have charged me Rs. 699 extra for AC service(dry) which I did not asked for.

Please suggest what to do?

Also the IFB washing machine I have purchased shows the cost of Rs. 29990 on online site while they have charged me the invoicing of Rs. 30545.30 i.e they have charged me Rs. 555.30 extra.

Croma store has cheated me for total amount of Rs. 1254.30

Please resolve my issue and arrange refund on urgent basis.

Its been 6 days after sending SMS for eGift card activation and those are not yet activated. Got call from Croma back end team saying those are activated but in reality those are not activated yet.

It's not working

People from indranagar store ...the management off croma and HR priya ...have been holding staff salary...

Bought lenovo yoga laptop from croma store nashik oreder no SOA[protected] on 28/01/2023.
while checking the product found out issues with touch screen and asked for cancellation of purchase. store salesperson provided another laptop kept for display to customer. i refused to buy but he insisted to accept it no issues will come. if any problem arise they would provide refund with in 14 days of purchase.
he guaranteed. with in two days of purchase laptop started to malfunction, suddenly shutdown, hanged, over heating and battery drained quickly. informed the same to the store and gave laptop for checking on 5/02/2023. infront of me they reinstalled windows and kept for updating and laptop got heated and shutdown suddenly battery drained. i lost my data. after that when i asked for refund they said we have some procedures submit the laptop just give us one day we will resolve. from 5/02/2023 till 7/02/2023 i was going store no query addressed properly. still heating issues are there .
on the day of purchase my entire day wasted in the store.
sales person said today (8/02/2023) before 1pm they will call and update regarding the status. till now no response from the store. highly disappointed from Croma. i never expected this from such a trustworthy shop. selling defective products to customers making false promises. emotionally i'm hurt bought this laptop for my higher studies Ph.D. by trusting the words of sales person . Paid INR 74768 my hard earned money. got nothing but loss of time and hope.
it's not tolerable convincing the customer making false promises and selling opened box piece which kept for display.
please do the needful either refund the money or provide replacement.

Dear Team,

I had purchased "Fire-Bolt Ring 3 watch" from CROMA BANDRA WEST store having Order ID: SOA[protected] purchased on 11 August 2022.

I had called the croma customer care today and informed that the said watch is not working. The croma customer care had informed that the said watch is under warranty.

I had visited the below Andheri service centre of Fire-Bolt and they have informed that they cannot do anything for the watch. This watch is under warranty and still the service centre has denied taking any action and fixing the said watch.

I am highly disappointed that this issue is not resolved even though invoice is under warranty. Refer attached invoice wherein the watch is still under warranty.

M/S Sn Repair & Services
Shop No.8, Tm Tower,
Opp. Andheri Subway Off Sv Road,
Behind Dcb Bank, Andheri (W), Mumbai - 400058, Maharashtra
After all this I also went to CROMA JUHU STORE but they have denied. They said they cannot do anything. Over the call they said that they will cover under warranty.
Please let me know how can I get this issue resolved since this watch purchased is under warranty.

Regards,
Sameer

Complaint Number C.000.50.10.60 not resolved inspite of multiple calls

I booked my croma TV on 31/01/23. I got received it on 2/2/23. But still have not received any call for installation and have not done till now as of 6/2/23.
NFINITI RETAIL LIMITED TRADING as CROMA

TAX INVOICE

Invoice No: SLEC141054 Delivered From
Date Time:[protected]
Order Id:[protected] Bengaluru DC-D023,
Infiniti Retail Limited | A Tata Enterprises, Croma, C/O JANAMUKHI...

Sir,
I have purchased croma fridge with one year company warranty and 3 years extended warranty and croma semi automatic washing machine with 2 year company warranty and 3 years extended on 2nd Feb 2023 from fort branch. I have purchased fridge at price of rs19990 + rs3478 3year extended warranty and for semi automatic washing machine at rs7490 + rs 1833 3 year extended warranty.
I was supposed to get delivered at our palghar factory by 4th Feb, 2023.
My total amt which I has to be charge was 32791.00 but instead of this amt I was charged 33802.00.
I had made neft payment on trusting croma employee without looking an invoice.
But after making payment I had to call them 3-4 tym to get invoice .after watching invoice I came to know that they had charged me 999 for AC servicing charges which I had never buyed or confirm. And also I had never buyed any air conditioner form croma so I don't understand why they have charged me 999rs.
My second issued:
I had been calling croma employee to gave me despatch details so that I can inform to the person incharge at my factory so that he make his necessary arrangements. Buy after calling 3-4 tyms and also chating on what'supp they were now gaving me poper information. I even called them today and asked them about information but croma employee told me that she is too waiting for information form der heads. And told her that this is not a good services and also told her that every thing sud be online so she sud easily get it and pass it opon me. But she told me she don't have any information. So I told her sud i call customer care and do complaint on this she told me to go ahead and do it.
So whom so ever looking after this complaint please look into this matter and get me my extra charge money back and also provide me about despatch details about my product.

I have booked the AC from croma online website on 27jan and after three days only Indoor unit received and outdoor unit still not received and from croma customer care on response only wait for 24 to 48 hours don't buy anything from croma website

I had a great build up for Apple products, so recently I had purchased a new iPhone 13 from a popular seller called Croma in (Sion)Mumbai. I bought the phone on 23rd Jan 2023, just after 6 days on 30th Jan 2023, my Phone's display issue occurred, which is an manufacturing defect. So I have to submit my phone in Croma store. So they are providing me the solution of repair rather than replacement. I have also tried reaching Apple support, but it was of no use. I'm expecting a replacement as it is just 7 days old. But I haven't got any support from neither Apple support nor Croma store. Hence it is been sent to Ivenus not sure for replacement. Not expected such a support from Croma. I will never recommend any of the apple products or any products to anybody in my circle. I hope if they really had some better support.

Regards,
Vijay Vallakati

I had purchased one samsung washing washing on 30/12/2022 from croma unit of bhubaneswar9janpath road, a381, bhubaneswar-751022) vide order no-soa[protected] & invoice number-sla[protected].Sales person name-laxmidhar rout.Since that date no samsung technician visit my residence for demo.No respond from croma store.

Hi Croma,
I made a purchase of a Dyson V12 Detect Slim Total Clean Portable Vacuum Cleaner (0.35 Litre,[protected], Yellow) on 29 Jan 2023 for Rs 47900.00,
But today on 30 Jan 2023 within 10 Hours of Purchase the price has dropped to Rs 43691.00. As the price has dropped in less than 15 days I need a full refund of the price difference of = 4209.

Order Number: SOA[protected]
Date & Time:29/01/2023 14:21...

There are some unresolved issues in the backend because of which I was not able to place orders. I raised the issue saying the same via call and also raised issue via email as per their advice and My voucher was getting expired on the same day. I could have used the voucher from others account but they were sure that they would resolve in couple of hours. And now after 6 hours of no response, I decided to try again and this time my account is still not working saying unknown error and from others account, it says voucher expired. Simply fed up of multiple calls and lack of any firm resolution on the same.
Complaint No - C[protected]

I have purchased SAMSUNG AC from Croma, after going through the features mentioned on croma website displayed by store executive.As per Croma website and Croma store Dr. A S Rao Nagar, the Air Conditioner model - AR18BY5YATZNNA is wind free but at the time of installation, service engineer mentioned it’s not wind free also As per Samsung custom care WhatsApp chat confirmation this product doesn’t have this wind free technology.

Instagram Mei Ek Profile Hai Cromawholesellers.co.in ye fake hai is se koi product na le

I have ordered Croma washing machine 7.5 kg on dated 09.01.23 and got delivery of defective machine on dated 10.01.23, which I returned. After some time when I didn't get back the machine than contacted to Croma customer service and told me that machine is out of stock, and I would get refund. Which even after passing 16 days I didn't receive, there are several follow-up with their customer service executives and they have only one repetitive answer that I will get back call from their team within 24 hrs. which I never received. In such a cold day they are sitting on my money and now I am without washing machine and force to wash the cloths from hand.

How ridiculous their behaviors are? Sitting on money for such long time when I need that product most which was supposed to purchase when I get refund from them.

Never ever buy anything from croma

It’s very frustrating and mentally exhausting that Croma is not working to get my complaint resolve. It’s been 15 days+ I have returned the product and didn’t received the refund.lbut their policy says refund would he initiated in 2 days and credited in 7 working days. Everytime I call they say the team is working on it and grt back to you in 24-48 hrs. Now I just receive miscalls from Croma. My Order ID:[protected]

I Purchased LG RO Water Purifier from Croma on 10th September. Installation happened after multiple follow ups on 16th September 2022. Also, Water taste is worst like tap water, instead that I can drink tap water. Again, I raised a complaint that water taste is worst. Service guy visited and did some testing's and mentioned that water taste will not be good as per LG RO. I am asking for a product return or replacement with Croma, I am...

Hi Croma, I have made a purchase of Mac book air M2 256gb on 22 Jan for Rs 1, 04, 890, but on today price has dropped to Rs 1, 02, 490.00. As the price has dropped in less than 15 days I need a full refund of the price difference[protected] = 2400.