Croma Complaints & Reviews

We called Visakhapatnam Croma Store located at Botcha Sqaure on[protected] and requested for arranging the demonstration of croma oven. Even after repeated remainders for 5 times, no one attended. We wanted to make a cake on 31st for new year eve, but since I did not receive any demonstration on how the oven works, we could not prepare it and we are very much disappointed. May please look into this issue and get the demonstration at the earliest.

I have purchased croma basic tv through cheque payment. As per your
company warranty commences with effect from invoice. Your store had
given me immediate invoice copy at the time of tendering my cheque on
28.12.2022. But your actual tv delivery & installation date may be 01.01.2023 onwards i.e. after actual cheque realisation date So I am at loss of minimum 4 days warranty period or more. Ideally warranty period should commence from actual delivery & installation. For online, credit card, debit card, cash payments your invoice date warranty period policy is correct as payment & delivery/installation takes place on same day. But
for cheque payment there must be deviation/exception in your company
warranty policy & its commencement date should actual installation
delivery date. I hope that you will give me unbiased justice in my case.
I have attached invoice details & payment details

I bought a new Croma microwave from Elante Chandigarh last week.
Till No:1005; Order Number: SOA[protected], 18 Dec 2022.
At home, when I placed it on the table, it is off balance, not level on the countertop, and rocks back and forth.
When we complaint at customer care, the technician asked us to share the picture and video of the microwave. We have shared the images and video.
Now, they are saying that the...

I have purchased an extended croma warranty for the Lenovo s330 laptop now Esc button is not functioning also the camera quality is not up to the mark

On my purchase of Laptop i was given a Norton Antivirus as a free gift which was to be activated after 1 month of purchase. I purchased the product on 11th november but wheen i tried to secure my laptop with the key of Norton antivirus i found norton no longer provides service in India and India is not there in dropdown list of countries. Why the store gave us the product which is not useful. My Order no. is SOA[protected] AND INVOICE NO. is SLA[protected] purchased from Croma Zundal Gujarat store.
Provide me with another antivirus to protect my laptop from viruses as promised by store. Do the needful at earliest.

I have a Tab CRXT1125Q from September 2015. It worked fine till last week. It is not turning from last week. I tried charging the device and trying several times. It does not start.

I have bought a powerbank in croma website on 17th December, 2022.

Still, i have not received the product.

I dont know when will receive it.

I wonder a small product took 10 days to deliver. i dont know, will i receive it or not.

Very worst delivery partner, croma have.

the attached screenshot taken on 26th december 7.40 pm...

I bought a cold press juicer from croma aliganj lucknow with on site go warranty of extra two years for the product. But now, the product stopped working and I need a service or repair against my existing warranty.

Hi I am not able to select payment method on checkout page. please find attached screenshot...

While using the iron it automatically stop working . I have buy it from Tata neu on August, 2022 . It is under warranty period. I need my iron problem should be resolved

I ordered a LG UQ80 55" TV on 5th Dec and I paid with Qik EMI card and my Credit Card. I cancelled it immediately and a refund as initiated on 5th Dec itself.

It has been more than 11 working days now and yet no refund is reflected on Qik EMI section of Tata Neu App or in my Credit Card statement/app.

I have not received my Rs 8649 which I paid using my Credit Card till date.

I don't know how you manage the Qik EMI card transaction at all.

This much delay in credit card refund is unacceptable, it usually take less than 3 business days for refund to complete.

Kindly refund me immediately.

Hi Im Jagan, I wanted to change my invoice name and billing address reffering to invoice no; SLA[protected]

please contact me over jagan.[protected]@gmail.com and [protected]...

Purchased Hisense ac from croma.com order id[protected] and it was delivered on 9th august 2022. I had purchased the ac through no cost emi and I was told I will receive interest cashback within 90 days of product delivery. It’s been more than 120 days yet I have not received the interest cashback. Kindly process the interest cashback into my original payment method at the earliest

Order Id: CH[protected]
Complain with Croma- C[protected], C[protected], C[protected], CO[protected], SR[protected]

Hello Sir/Mam,
This was really very pathetic experience ever I had with any E-commercial Top brand like Croma, which I was not expected.
I would like to bring this in your knowledge that I've purchased a PureIT water purifier in June. And I've to raise return of the same as insufficient product information provided me from Sales Executive (Navneet-[protected]). As I was not able to dispense water during power cut, even after 10L of water stock.

I came to know from other Croma store that PureIT already given option in that Purifier to install an additional Tap to dispense water during power unavailability.

Just because of insufficient information shared with us I've lost Rs 6000 since I'd purchased the above purifier in offers.

While I returned the product to Croma Store Executive Mrs Pranali[protected] given us option of Credit Note or Gift card only to refund of the amount instead of initiating refund in Credit Card that I've used.

Now I'm chasing up with Pranali & Team as I can't avail Credit Card Cashback benefits if I'm using Croma Gift card which I've received.
I've highlighted the same to Pranali. And she is moving me round and round from more than a month by saying "she's raised the same internally, or asked me to reach couple of Croma store to submit the Gift card." Although I asked to help me with delivering same product since I got solution from other Croma sells executive or the initiate refund to my credit card in place of Gift Card.

In between I've lost al Festival Offers. And finally I'm getting above reply from Croma and team they can't help on this.

I was not expected such a poor treatment, first I lost Rs 6000 of Purifier offer, now I can't avail my Credit Card Cashback offers benefits. Also now I'm bound to have this purchase from Croma just because of this Gift Card, even after having such a pathetic experience.

Hence forth I wrote to Croma Grievance Team, (nodal.[protected]@croma.com, grievance.[protected]@croma.com) to drag their attention to this issue, although But no luck.

Please help me with either getting same product, or refund the amount back to my credit card (original payment mode).
I can’t use their given gift card as no use that I’ll be giving business to theses cheater again. I don't want to use Croma Service in future post having pathetic experience.
You're the last hope on this Sir/Mam, Requesting you please take appropriate action on it.

Thanks & Regards,
Neha Rani
Mob-[protected]

This is to bring you in Notice that I have purchased an Hp laptop from nearby Croma store on 10/12/2022 and the required model of laptop was not available so we were being told that product will be delivered at your address tomorrow and you may pay today then only it will be delivered.

On 11/12/2022 around 6pm the product was delivered by croma staff and when i used it for my office work on 12/12/2022 fan was creating lots if noise and started heating as if the battery will burst after 5mins the noise went down at that moment only i was working on teams app.
I noticed it on 13/12/2022 same sound came and then I contacted the store. On 14/12/2022 i visited the store had a word with staff showed them all the videos which i made when fan noise occured.Then Mr. Anil (croma store executive) told me there is some updation in the laptop which is required and after that everything would be ok.he had putted on some command for updation which went for approx one and a half hour and same sound from fan occured for a minute.

I asked him to replace the product as he has already checked and seen that there is defect in the laptop and it was in replacement refund window.

He requested us to use the laptop again as he has fixed the bug and issue will not come.
and same fan noise issue occured on 15/12/3022 i made a video on that, visited the store. again no resolution was provided sat there was more than 2 hours.I asked him for replacement i dont know what complaint he has registered from his end without my approval.He said product will be given to service centre just for quality as he knows the product is defected so he will put the request of return or refund.

On 16/12/2022 I visited the store around 11am and had a word with Mr. Aditya and requested him to provide me with conclusion asap because my office and other works are pending then he said we are sending your product to service centre they will check it and we will revert you till 4pm.

after that at 5pm i visited the store and waited for around one hour he said our manager Ms Ruchi will guide you wherein no resolution was made and she told to wait till monday.

They are just ignoring the matter i have paid instant amount for that product
trusting croma as a brand was biggest mistake that I did.
pathethic staff, worst service

would request you to help me in this regard.

attaching videos for your reference.

thanks and regards
Simran
[protected]//[protected]
SR id: C[protected]
registered no: [protected]
invoice no:SLA240RS23201

I have purchased juicer from croma sector 12 gurgaon and it doesn’t work. I visited the store for exchange there wasn’t any electricity. I asked to do the things manually the store manager itself give me an arrogant answer that “MADAM LIGHT NAHI HAI ABHI KUCH NAHI HO SAKTA” i waited more than 1 hour still there is no any solution of my problem. Services are worst worst and worst

Respected Sir,

I have purchased a Samsung washing machine on 10.12.2022 from Croma, store Udaipur model no. WA80BG4545BV/2022 in which 2 years comprehensive and 20 years motor warrantee. The product has been delivered on 11.12.2022 in which only 3 years comprehensive and 10 years motor warrantee. The delivered product is wrong.
In this regard, I have raised complaint many times [ SR ID: C[protected], SR ID: C[protected], SR ID: C[protected], SR ID: C[protected]] and also talked to the Store Boy Shri Gajendra Ji & Shri Kuldeep Ji but no solution has been given. Kindly give me the solution as soon as possible or cancel the order and raised my refund without any charges.

With regards,
Manohar Singh
Income Tax Department,
Udaipur.
[protected]/[protected]

I ordered Croma Mixer grinder 500W from Croma Website and it got delivered to me on 21st Nov. (Croma MixerGrndr750WCRSK75WMGA183304)
Order ID- Y[protected].

Croma updated the status to delivered after a week.

There was fitting issue in the product and I raised a return request. It was picked up on 5th Dec by Croma store executive.

Its been 10 days, Still waiting for the refund. They are just telling that its in progress (Such a sloppy process) but no update at all (No Mails, No calls)

Amount - 2331/-

Kindly check on this and resolve this asap.

Thanks
Harsh Jora

I ordered Croma Mixer Grinder
750W from Croma Website (Croma MixerGrndr750WCRSK75WMGA183304) and got delivered on 21st Nov. (Order ID-Y[protected]) They updated status on 28th Nov to Delivered. There was some in the product and I raised a return request and they picked up the order on 5th December (That too after a week, Such a sloppy process).

Its been almost 10 days, Still no update on the refund. They are just saying that Refund is in progress from last 10 days, But no proper update.

Amount - 2331/-

Kindly check thia issue and resolve this asap.

Thanks
Harsh Jora

Machine giving error code e3,
need permanent solution for the problem.