Croma Complaints & Reviews

I bought MacBook online from Croma and it used existing address as billing address and I couldn't change it, and when I asked Croma offline customer care they responded its ok to have different billing address and Gst company address and now I am stuck with not being able to claim my Gst amount as difference in billing address **Problem- I want to change my billing address on bill or ill have to return this product and rebuy it kindly help...

Respected Sir,
This is to inform you that I had ordered an 3 product from Croma Store online with successful payment. Later due to late delivery i had cancelled the product on last month 22 July 2022. After that I had called to customer care & also mailed to Croma for refund but till now no response.
I had not received refund of my cancelled order.(my order I'd is Order I'd 1.[protected],
2.[protected],
3.)...

Hereby,
I purchased a laptop from croma. So asked employee about price of laptop he told that it costs 97k. But after billing i checked bill and laptop was just of 92k and there was some unwanted schemes were added as extra charges such as screen protection plan worth 2999 which i really don't need and asked him to remove and regenerate that bill again.
He he tried to trick and said his boss isn't allowing to remove that scheme...

Dear Sir/Madam
I recently purchased a laptop HP VICTUS 16 on 30/9/2022 from Croma store which is located in Model Town, Yamunanagar. However, I'm facing lots of issues with my laptop like excessive heating, keyboard is not working properly, sometimes courser disappears from the screen, i don't have any access to the window security system and many more.
I have complained to the store manager 4-5 times but still there respone...

I have purchased one plu Tv on 9th Oct and installation guy came after 2 days and he found remote not working and Bluetooth pairing issues. I raised return and refund but Croma team were not ready and said technician will visit and cross verify only then they will take for return. After 2 days again installation guy came and said the same but not initiate for replace nor return since he was not aware what all happened. Even after my explanation...

I purchased a Dell Vostro 5620 laptop on 15/08/22, and it was supposed to be delivered within 10days after 10days I was informed by croma staff that they are unable to process the delivery as it's out of stock. Payment was made full thru finance from hdfc. Croma cancelled my order and now not processing my refund as a result one emi of ₹8066/ already debited from my account. After two months of purchase I'm suffering with these problems....

I bought a smart watch from croma, but the features mentioned on the watch were incorrect, so I returned it... instead of a refund i got a credit note and a small receipt with thier stamp as "proof". Since that small hard copy looked like any other recipient after a few months it got thrown out. Now the are not acknowledging the credit note as i don't have a hard copy! How does it make sense I've credit note number, I'm using same account...

I ordered two PS5 from Croma on around 22nd August and the delivery date for one unit was quoted as 7th Sept 2022 and another 9th Sept 2022. I spoke mANY TIMEs to the croma CUSTOMER CARE and they simply stated they did not have the stock, how the helll do you conduct business without stock and taking the entire amount in advance. If you had opened a pre-booking you should have just taken a token amount instead of the entire 43990 per piece...

Hello,

I was trying to place an order on Tata Croma since last 4months and raised the complaint regarding this is on 28th on croma platform that whenever I’m trying to place an order it is directly showing payment in pending and later it will say unsuccessful, As I was using TataNeu coins with credit card offer and got confirmation form the customer and escalation department executive saying that you can place an order by...

I purchased a Panasonic microwave in September 2021 from Croma China park, Kolkata as suggested by salesperson to go for Panasonic brand. Oct 22 the microwave malfunctioned and both the transformer and capacitor got issued . Though I had the EW (extended warranty) from on-site go suggested by CROMA but they rejected to repair the microwave stating that it got damaged and CROMA doesn't cover . It's so ridiculous that while purchasing CROMA...

I did not receive 6000 cashback which was supposed to be received within 6 months of my purchase. It was a debit card cashback offer, I purchased a MacBook M1 on 30th December 2021 at Croma, Prozone mall, Aurangabad. The total purchase value is 83, 609.50/- EMI transaction ID is DC [protected] AUTOPAY SI-TAD. I was in touch with the salesperson but now he is not responding to my messages. Please consider this request a high priority...

Dear croma

We purchased 2 Bajaj geysers on 9th October'22 . But till date our geysers are uninstalled and we have called at croma for more than 10 times regarding the same. Today is 19th October but we have not received anything information regarding our complaint. No one from service center has visited our house for installation.

This is really surprising that without resolving the issue, croma is sending messages...

I purchase new croma tv on last month ago but it shows blur and bad clarity.so, please accept this complaint and resolve as soon as possible...

They display discount of cashback on product page and nothing on payment page and so end up giving no discount.

Fraud of making customers believe of credit card cash back

ICICI offer is shown on product page and no option to choose on final payment page....

Today my powerbank is not changring...

I have placed an order no.[protected] online with date of delivery committed of 10th October 2022, However I have not received the product yet, I have reached out to Croma daily basis for which they just reply that we will address complain within 24 to 48 hours. Today, I was told that the product is out of stock so you have only 2 option to cancel the product or wait till the time they would receive new stock for which they do not have...

I ordered a iPhone 14 pro max 21 sep 2022 from Croma online shop and when I am waiting from last 1 month for my product they told me product out of stock when delivery date is near 19th October 2022. I complained so many times but they are not taking any action making customer fool and still taking online order for iPhone pre-booking. In the name of pre-booking they holding money and not giving any product. They making false commitment to...

I have ordered ipad air 5th gen via croma.com online store on 4th Oct. The product was supposed to deliver by 10th October and due to some issues from their end, the delivery was extented to 13th Oct. I could see the product reached the neaby hub from the tracking page. However on 13th Oct, i saw the status as return requested and refund initiated. (Reason being unable to locate the address, however nobody contacted me for the delivery and...

Billing fault at Croma Store Kalyan Nagar, Bangalore

Gift card balance worth Rupees 6000 was lost by the billing team due to an error on Wednesday, October 5th.

No complaint registered proactively by the store agents and I was sent back empty handed with a promise that it would be resolved in 48hours.

I have followed up 6 times personally with the store support department (Bala) and head cashier...

Registered Mobile Number - [protected]
Date of Purchase - 08.10.2022
Invoice Number-SLA[protected]

This is to bring to your notice that we purchased a TV of Croma Brand from Bhubaneswar retail store. We have been continuously calling the the Customer care to send an executive to install the TV yet the customer care person just rubs it off by telling that they will send the executive by 12 noon . Till date there...