Croma Complaints & Reviews

I have a buy croma 6.5 kg semi automatic washing machine on 27 dec 2022.
Machine was very good but does't proparly working under parts
My mobile no:-[protected]

I've purchased E-DeLonghi R/Heater OFR12F and Croma guys gave me 2 year old OFR which has heating issue, please replace my product.

Ordered PS5 in the website Cromawholeseller.in which represents itself as a Croma infiniti retail from Mumbai, Andheri East uses a what looks like a legit WhatsApp business account with autogenerated messages to confirm your order to give you updates about the order with online chat where a lady speaks, they give you 2 types of delivery - full payment and parcel payment where you pay half now and half when you receive, where delivery is done through DTDC… but after once half amount is received they tell..dtdc is not accepting cash on delivery so you have to pay the remaining now to process the delivery…using (fake-bills and tracking ID using an app called after ship) once the second payment is done they tell you about the gst and ask for more…and once all is received…….they won’t reply anymore
They use fake Croma UPI IDs too… please take necessary actions to not let more consumers fall for it…who believes in TATA companies and quality…

Customer service is not both in store and call also ur employee name adil was rude when I was Talking him he was shouting me and telling. Same in store also u have very bad customer service

Hi Team,

I want to exchange my mobile which i have ordered today only it will be coming on 7 january to me. So just want to buy another mobile in same money How would I do that there is no return policy no cancellation policy is there .I[censored] want I can share my order no but please suggest me something on this.

We have purchased a 1-ton Panasonic AC through Croma website whereas product has delivered on 26.12.2022 but still now installation not done.

Also, we have booked the AC along with free installation, but the installation team is asking for additional charges. when we called Croma support also the issue is not resolved.

Hi,

Recently I tried to buy washing machine from Croma store and I noticed that my three gift cards have expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs.3000 which I consider is huge.

Could I request you to help in this regards?

I tried to send the gift card numbers to protected [at] croma.com but...

We called Visakhapatnam Croma Store located at Botcha Sqaure on[protected] and requested for arranging the demonstration of croma oven. Even after repeated remainders for 5 times, no one attended. We wanted to make a cake on 31st for new year eve, but since I did not receive any demonstration on how the oven works, we could not prepare it and we are very much disappointed. May please look into this issue and get the demonstration at the earliest.

I have purchased croma basic tv through cheque payment. As per your
company warranty commences with effect from invoice. Your store had
given me immediate invoice copy at the time of tendering my cheque on
28.12.2022. But your actual tv delivery & installation date may be 01.01.2023 onwards i.e. after actual cheque realisation date So I am at loss of minimum 4 days warranty period or more. Ideally warranty period should commence from actual delivery & installation. For online, credit card, debit card, cash payments your invoice date warranty period policy is correct as payment & delivery/installation takes place on same day. But
for cheque payment there must be deviation/exception in your company
warranty policy & its commencement date should actual installation
delivery date. I hope that you will give me unbiased justice in my case.
I have attached invoice details & payment details

I bought a new Croma microwave from Elante Chandigarh last week.
Till No:1005; Order Number: SOA[protected], 18 Dec 2022.
At home, when I placed it on the table, it is off balance, not level on the countertop, and rocks back and forth.
When we complaint at customer care, the technician asked us to share the picture and video of the microwave. We have shared the images and video.
Now, they are saying that the...

I have purchased an extended croma warranty for the Lenovo s330 laptop now Esc button is not functioning also the camera quality is not up to the mark

On my purchase of Laptop i was given a Norton Antivirus as a free gift which was to be activated after 1 month of purchase. I purchased the product on 11th november but wheen i tried to secure my laptop with the key of Norton antivirus i found norton no longer provides service in India and India is not there in dropdown list of countries. Why the store gave us the product which is not useful. My Order no. is SOA[protected] AND INVOICE NO. is SLA[protected] purchased from Croma Zundal Gujarat store.
Provide me with another antivirus to protect my laptop from viruses as promised by store. Do the needful at earliest.

I have a Tab CRXT1125Q from September 2015. It worked fine till last week. It is not turning from last week. I tried charging the device and trying several times. It does not start.

I have bought a powerbank in croma website on 17th December, 2022.

Still, i have not received the product.

I dont know when will receive it.

I wonder a small product took 10 days to deliver. i dont know, will i receive it or not.

Very worst delivery partner, croma have.

the attached screenshot taken on 26th december 7.40 pm...

I bought a cold press juicer from croma aliganj lucknow with on site go warranty of extra two years for the product. But now, the product stopped working and I need a service or repair against my existing warranty.

Hi I am not able to select payment method on checkout page. please find attached screenshot...

While using the iron it automatically stop working . I have buy it from Tata neu on August, 2022 . It is under warranty period. I need my iron problem should be resolved

I ordered a LG UQ80 55" TV on 5th Dec and I paid with Qik EMI card and my Credit Card. I cancelled it immediately and a refund as initiated on 5th Dec itself.

It has been more than 11 working days now and yet no refund is reflected on Qik EMI section of Tata Neu App or in my Credit Card statement/app.

I have not received my Rs 8649 which I paid using my Credit Card till date.

I don't know how you manage the Qik EMI card transaction at all.

This much delay in credit card refund is unacceptable, it usually take less than 3 business days for refund to complete.

Kindly refund me immediately.

Hi Im Jagan, I wanted to change my invoice name and billing address reffering to invoice no; SLA[protected]

please contact me over jagan.[protected]@gmail.com and [protected]...

Purchased Hisense ac from croma.com order id[protected] and it was delivered on 9th august 2022. I had purchased the ac through no cost emi and I was told I will receive interest cashback within 90 days of product delivery. It’s been more than 120 days yet I have not received the interest cashback. Kindly process the interest cashback into my original payment method at the earliest