Croma Complaints & Reviews

Racold Andris Lux Plus 15 Litres Vertical Storage Water Geyser (Silver-ion Technology, White/Gold)
Item Delivered - NO UPDATE ON HOW TO CONTACT THE INSTALLATION TEAM.

Tel [protected]

I placed an order for iphone 14 pro max on 3rd December from website order id[protected] it was showing that your product is ready for pickup when i visit. On my visit for pick of the prder at Your croma store kankariya, your representative answered me that your product is not available with us as its system glitches and we already mentioned it to our higher authority so we cant provide the product because you ordered it online and you have to follow up for availability. we have already refunded your amount and you will get call from croma regarding the same but refund is yet to receive in my account and i haven’t received product also. Even after 3 days I didn’t receive any response from company too. On 4th December I canceled order but the product cancellation is not accepted from their end. After Contacting through various channels and visiting store personally still I didn’t get any help from croma, neither store staff nor contact centre is concerned about customer issue and still my refund was not initiated and not even get any call or mail from there side As i want know who will be responsible for payment of interest on the product price which i have paid already through credit card.

I wanted to purchase equipment worth 19, 000 from croma centre square Mall. They flatly refused to provide it, the store manager has absolutely no manners and confidentially denies it. How can they collect and not deposit GST?

Dear Team,

Croma gift card with a value of ₹25, 000/- has expired recently and I need to get it extended.

Tried calling customer care, but of no use.

Request a resolution.

My previous organisation gifted me Croma gift vouchers worth Rs 11000 (purchased from Amazon. In) on May 5th 2022 and the same expired on Nov 5th 2022.We were affected due to covid n hence couldn't complete the puchase within the stipulated timeline, we got back to Croma on 18th Nov 2022 requesting if the vouchers could be revalidated. From that day Croma has been taking us round and round with the only intention of misleading us and somehow coming out of a way to pay for the vouchers.Earlier they asked us to reach out to Amazon since the vouchers were purchased from Amazon which was utterly stupid since these were clearly not Amazon vouchers but we still did get a confirmation from Amazon who told us that since the issuing authority is Croma we need to reach out to Croma . I have been reaching out to Croma each day everyday for following for this request (Re: Revalidation of expired gift vouchers(C[protected] and all i have been hearing is that the backend team is working on the issue and will get back, this went on until the past 10 days so i raised the issue to Croma grievance who assured that the case is being looked into but they too came back and informed that the voucher numbers i have shared are not Croma vouchers so as proof i sent them the email which showed that these are actually Croma vouchers and on that Croma found a loophole that the vouchers although Croma vouchers have been issued by a third party GYFTR n hence asked us to reach to them.We had raised a ticket with GYFTR but they had informed that since these are Croma vouchers only they will be able to validate, can you imagine that's going on here . This is kind of service Croma gives to it's customers, they have made us a football n just passing us from one team to another. The gift cards are worth Rs 11, 000 n i m definitely sure Croma will not give it. Pls be careful before purchasing Croma gift cards from any platform n also ensure to inform your employers not to gift Croma gift cards even for corporate gifting as these gift cards are complete.hoax and kind of a money making technique by cheating customers of their hard earned money n efforts. Disappointing company n pathetic customer service

I ordered a Eureka Forbes Robot Vaccum cleaner from Croma on 26th November and my order was shipped on 27th of November and everything was going well. 2days back I received a message from blue dart(the courier partner) That my order is being sent back to the shipper as per customer's request. immediately I called the croma helpline number and the croma customer care email service and told them I have received like and they told it may be some glitch and they told that your order is not cancelled and told they will deliver to me as per TAT But yesterday around 12:45 I received a message from croma that your order is cancelled and we will refund Your amount who asked them to refund my amount when the customer have invested their valuable time and money isn't the company responsibility to deliver it I have called multiple times to croma and mailed them multiple times also but still I haven't got any resolution I have attached the images of how many times I have mailed and called to Croma Request a resolution from croma and Request a compensation of ₹10000 for the mental harassment and the time wasted during the course of the period
Even after reaching the final destination my order wasn't delivered
My registered mobile number[protected]

Purchased an hisense ac from croma on 9th august 2022 on no cost emi and i was informed that my interest will be credited to my credit card within 90 days but it has been 120 days still the interest is not yet credited. Height of irresponsibility from a brand like croma. Not even providing services to its customers and not even bothered to get back to their clients. Total fraud company

Hi.
I dont know if this real or fake but there is https://croma-1.com/#/register?referrerName=1512158 member where it says u can get 10-20%commission on products.It says 1st u need to purchase the product including the product charges and u will get comission tell me it is scam or real.
Login:http://croma-1.com

I recently was looking for work from home on google from where I got the contact no. +63 [protected] Her name is Thalia she said to pay me 150rs and that is the amount of merchant then it seems the merchant will return me the money as 220rs as my commission I asked them is it a scam or something she said that this is based in abroad and it is Croma the legit company that is giving this opportunity so please reply fast because they are using your and taking money from people who are looking for opportunity

Respected Sir/Madam,

Date of Incident - 11 Nov 2022
Client/Seller Number: +91-[protected]
Client/Seller address: Unit No. F1 to F11, First floor, Apollo Premier, Vijay Nagar Sqaure, Ratna Lok Colony, Indore, M.P. 452010
Contacted persons:
1. Yogesh Rajput {Assistant Department Manager} Croma Indore.
2. Abhishek Shrivastava {Area Sales Manager} Samsung

Full Discription:
I Purchased a top loaded Samsung Washing machine from Croma Indore (Vijay nagar) model - WA70BG4545BD on Nov 10, 2022. with (3+12)yr warranty option.

When I received the product on Nov 11, 2022, it is displaying as (3+10) yrs of warranty also the same is displayed in warranty card.
And in the Samsung and Croma website same model showing 3+12 years warranty.
As a consumer I don't have any proof that this machine is 3+12 years of warranty.

I informed the delivery man and he said to connect to showroom, I connected to showroom the salesperson Ravi, he directed me to Abhishek Srivastav, he confirmed to get to me a email proof by Nov 14th, 2022.

On Nov 14, 2022, Abhishek changed statement that he will share me the email proof in 2 working days.
On Nov 16, 2022, I was connected to Yogesh, and he told (anticipating that machine might be already used that we cannot do anything).

After a long discussion with Abhishek, Yogesh, Service team we came to conclusion that Yogesh from Croma will drop a email and i will start using the product and if in 2 working days Abhishek didn't get email they will replace product with correct one. PFA email communications.

I waited for 2 working days but Abhishek forwarded the call and dropped email asking for some more time. I responded to replace with other one to Croma. They started the procedure but i got information on Monday Nov 21, 2022 that they received same product from warehouse and will not deliver to us and wait for email.

Till now I didn't received confirmation email stating the product that i hold have 3+12 yrs nor the machine has been replaced.

Now both Abhishek and Yogesh are not reverting my calls or message.

Request, could you please help me with this either getting a email confirmation from Samsung product team or replace with the product i purchased.

attaching email communication and product that i purchased, photo of product what i received

Looking forward to here from you.

Thank you

I purchased top loaded washing machine of Samsung model number: WA70BG4545BD (3years + 12 years) warranty on Nov 10th 2022
When I received that was [3yrs +10yrs] warranty and i don't have any written proof of 12yrs warranty while its is listed 12yrs on motor on Samsung website and croma website.

Since then I had a call with Indore Croma manager, Samsung MP manager and they send email with confirmation that if they don't provide
email from samsung product team for it, they will replace it.

Now its been 19 days, and no solution came.
Request help, I have a email that was send to me from registered croma team cc to samsung sales team.

While washing machine is operating,
The main fuse wire is breaking. I have change the thickness off the fuse wire but its breaking again and again.

Hello All,

Don't ever buy croma tv. Very very poor quality tv and gave trouble from day one.

I have raised a refund request as it is not working. But the back end closing all 4 refund request without any updates. As per policy they should refund the amount if any problem within 7 days. I called 20 plus time in a week. They care customer like rode side begger and zero support. Say wait for 24 to 48 and your issue had been escalated. But reality nothing will happen. Now I am going to break this tv and show this to media guys if refund not happen in next one week.

See compliant numbers.

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account

In reality they even resolved any compliant. They simply close it after you raise.

Next set of action be level compliant against this harrassment guys.

Hey don't know if this is genuine but there this croma website https://croma-share.com/#/member where it says you can get 10 to 20 % commission on products . It says first you need to purchase the product and including the product charges you'll get your commission and if its a scam its using Croma as its company

On 19th Nov, purchased the Croma TV & Croma Gyeser. On 20th TV was installed. awaiting for croma gyeser installation ( during purchase it was confirmed to us the free installation if we stay within ahmedabad city limits and within 24 to 48 hrs. now 100 hrs have passed but there is no one who is ready to listen to us.

delay service is also poor service.croma thinks that they will delay then customer will get installed by themselves and they will save this money. but mind it i will return this both products in with in 24 hr hrs not installed.

I Am Buying New Croma TV Before 1 Month But I Have Showing Problem My TV. They Are Not Working Properly The Problem Are Automatic Blur And Volume Automatic Mute I’ll Complaint 5-6 Time Croma Caustomer Care Center And Also Visit Croma Store And Engineer Visit My Home And Cheked My TV Or Found Problem That TV’s Mother Bord Problem. I M Very Tird Please Slove My Problem There Are Not Any Response Me And I‘ll Not Change My Mother Bord. I’ll Wish Croma Replace My TV. Also My TV From “Croma Store Kankariya” But They Also No Response Me Orher Vise I’ll Complaint Consumer Cort B’coz Croma Chit Me Very Wrost Croma Product. I’ll No Trust Croma Product Total West Of Money.

Y[protected]
We buy products from a good brand for better services and quick resolution but not for harrassment. But my senior citizen parents are tortured by croma team . It was an online purchase from Croma on Nov 6, 2022. The product was delivered and installed on Nov 8. But the product vegetable tray was broken. We requested for the replacement of the tray or product but nothing is done till now. My parents are on insulin and they can't survive without refrigerator. After 30 phone calls and numerous e-mails no proper response is received by the Croma team.

Hi Team,

We have purchased one samsung mobile from croma last month but mobile battery issue and hang issue.

then we had submitted this cell phone to Kharghar croma after 14 days.

Croma team sent this mobile samsung gallery for checking.

After 2 days we had again going to Kharghar store for my mobile.

That time croma person tell me, your mobile we have sent to samsung gallery for checking but as per sumsung person there is some software issue and they update the software. So there is no battery issue to keep your phone I am not replace this phone.

But my question to your Staff how sumsung person used my phone without PIN????

Yesterday again I visited to croma Kharghar store for my mobile phone but again croma person give same reason.

So i dicied we are not give this phone from your store and we will pay all EMI

Yesterday I purchased again new phone to your Kharghar store.

This is TATA company and your team not understand who is TATA and what is TATA...

Hope you're give me positive reply.

Order ID- Y[protected].
This is regarding my online purchase of Voltas refrigerator for my senior citizen parents on Nov 6, 2022. The product delivered was damaged (vegetable tray was broken). We were told that you will receive a new product in couple of days but we are still waiting for the same. We requested the team that both my parents are diabetic and they are on insulin. So, please replace it urgently...till that time they can keep the insulin and other medicines in the refrigerator.
After couple of days we were told that you need to surrender the refrigerator first and after 5 working days you will get a new product. Again I had to explain everything so many times... Then they agreed. Not only that I told them to replace the damaged part instead of replacing it.
I called up 30 times atleast and written numerous emails but I am unable to get any proper reply.

Hello
today Croma Representative called me and he offered me 1000 gift vouchers iam not agreed, please give me good justice.
thank you sir.