Croma Complaints & Reviews

Before 2 years ago I'm very new in learning computer, I don't have laptop that time so I decided to purchase new one. When i visit croma the salesman show the dummy laptop which is display 24/7 there and sold me that laptop...I'm not much aware that time but after a months ago (almost 8 months) my laptop body(Lenovo) will crash so many times...I gave 67k for my laptop but it's not worth it.
Pls do something I'm a student and my laptop body crash again, how many time i'll pay for it.

I have bought Apple phone from Croma and with this I have taken 2 AC services which all would be valid till 23rd July 2023 but from last one month i am following with Customer Cares and they are just ensuring you will get services as it is valid but after booking of services, I am getting sms of cancellation as expire of validity. I am surprised, every person of customer care have difference suggestions and opinions. I called them in Jan 23 also about the services where they have suggest me to take this in near May/Jun for betterment but now they are refusing.
A Last request to Croma if they can work on this on priority level and provide my AC services at the earliest otherwise last date as per my invoice will automatically come and expried this office. I would suggest all dear friends to not to visit to Croma anymore and not to buy anything from them as all are setting in Croma are liar.

We. Order alex 8. Croma. Tata. New. Pass. Last. 11. Days. We. Reserved used. And. Falt product we. Already complain last. 10. Days. For. Refund. But. Croma. And. Tata new. Pass. Don’t take any. Responsiblty and. Don’t give proper answer also. We. Submit product to. Croma. Store last. 9. Days. But they don’t give any proper answer

I purchased one new 1.5 ton blue star window AC from Croma, saket, N.Delhi on 9th apr 2023 vide bill no. 1005 & order no.S0A[protected]. The AC was making high noise during running hence I am unable to use it. Blue star technicians visited at my home & observed the AC defects. I have requested croma to replace my ac immediately. Till date no replacement done by croma despite no. Of mail sent to their customer service . Please help me to resolve my issue soon. My Purchase Bill attach here for reference.

I received my ac about a week back. but no one has come for installation. My phone number [protected]

I am facing problem with croma .i had bought 3 A.c 1.5 ton of croma brand on 19/04/2023. I got delivery date 22/04/2023. But still yet i didn't get my product yet today 25/04/2023
And also one thing my registered number add wrong in my bill than i gave my alternate number.
My registered no [protected]
My alternate no [protected]
Bill no.SOA[protected]

Dear Team,
Very irresponsible and rude attitude towards customer from Latha ( customer support executive, Mogappair, Chennai)
We have purchased PUREIT ULTIMA ECO on july 2022 from CROMA mogappair, chennai.when we are about to purchase, one person from sales pushed us to take AMC for the amount 3K which will cover the filter change for a year but no one mentioned how frequent the filter needs to change and how much we need to spend.
After 6 months, we got a GKK error and we logged a complaint to pureit service centre and the same was rectified by the technician for the amount approximately 1000/- plus. but again now (6 months after the 1st filter change)we got a GKK error and we logged the complaint to the same PUREIT service centre but the technician is giving the quotation for 5000/-.and we ask the same to CROMA, Mogappair they mentioned that AMC will cover after 1yr where the same details are not educated to us while we purchase and till now we haven't received any mails.
We really don't understand after paying the full amount of money for the product and AMC. Why should we pay 5k for every 6 months.why none of the details are educated to us while we purchase and why the AMC persons are only focusing on sales and nothing else.
For Past 5 days I have been following CROMA mogappair and still the problem didn't get rectified and the water started to smell very bad. Executive (Latha, Customer support executive) who received the complaint having a very bad knowledge about the product and she is showing so much attitude towards customers.
I sent mail regarding this issue to CROMA but after 4 days they replying and very response from CROMA also.
ORDER NO :SA[protected]
DATE OF PURCHASE :23/07/22
PURCHASER NAME :SATHISH KUMAR T
CONTACT MAIL :deepa.[protected]@gmail.com

Hi Team

This is in reference to the Symphone Cooler that we received today on 23rd April 2023. The delivery guys just ran away even before i could show him that the cooler is broken and by the way he was behaving during delivery it was very evident and clear that he Knew about the Broken Air Cooler of Symphony.

I tried calling Him and his Senior both the Name and Numbers of the People are given below

Rahul Alkute - Delivery guys who came to my residence to delivery
Phone: +[protected]

This delivery guy was in a hurry and just ran away and i kept on calling him to show that the Cooler is broken.

Croma DC (dont know his name)
Phone : +91 [protected]

Then i spoke to this guy named as Croma DC, his number was given to me by Rahul Alkute the delivery guy. He promised me that he will take it back and told me that he is sorry for what happened.

But both of them have blocked my numbers and i tried calling them the entire afternoon and evening.

The reason i wanted the cooler is due to extreme heat my son has taken sick and is not well, he is not well for the past 3 days and his temperature is about 102 or more for past 3 days.

Does Croma take advantage of such situations and delivery us a Broken Air cooler. Is this the business and how your conduct business and take advantage of the situation.

You know the air cooler was broken and you just deliver me this and run away. This is pure cheating.

Replace the cooler in next 1 day. i need a new cooler.

Thanks
Sree

Order I'd: SOA[protected]
The order was booked at store on Anwar shah extension on 19th April 2023. The delivery date was 22/04/2023. On 22/04 the croma app showed " out for delivery". Today, on 23/04 it has gone back one step, I e., "Order shipped". Number of complaints by email and phone calls to your customer service is futile. My emails hv not been answered and phone exec has no clue about delivery. The shop phone no +[protected] is also switched off. Totally worthless company and service is pathetic. I had told the shop person during buying that the date of delivery is o[censored]tmost importance as the fridge was for my son's birthday. But now I am deeply dissatisfied.

I bought an air cooler on 17 April 2023 and it turned out to be defective. It automatically turns off after 30 min. i placed a return request in 19th April 2023. Its 22 April 20223 today nd my old cooler is still with me and I don't know when my new cooler arrives.
i emailed regarding the same thing but there is no response.
i received a whatsapp mssge saying I might get my cooler by 2nd may which is far too long for a replacement and makes no sense.
immediately I receive an email saying that the product is not eligible for replacement, take refund.
I mean this is a bad show altogether.
There is no answer from the customer care as well.
I want this fixed ASAP.
The order ID is[protected]

I had ordered voltas Ac from them for Rs 23198. They had given invoice labelled as infiniti retail croma, there was nothing to be suspicious about.

2days later they called me convincing me to pay another 23198 as previous invoice had to be cancelled.
You may call it brain fade moment but i ended up paying Rs 115320 for AC only to realise i had been cheated by them. They had convinced me by giving croma ID card, DTDC courier copy and infiniti retail invoice. They are not responding to my messages or calls.

Website, email id, are all fradulent. @Govt please take action against them.and help get my money back.

I have booked one product on 17-Apr-2023 from Croma City Center Gwalior store.
It was supposed to be delivered on 19-Apr-2023. I visited to croma store and they said it will be delivered by 20-Apr-2023.
Again i am getting call from croma store that they are unable to deliver product on 20 th Apr.
It will be delivered on 21-Apr-2023.

What is this non sense going on in croma. I am totally disappointed by the croma service.
I am raising complaint everyday to croma. But no action has been taken.
Complaint Reference Id: [protected]

I have purchased AC from Croma (DLF Mall of India-Noida) on 13.04.2023. It was promised to me that that the delivery will be on 14.04.2023 and installation will be on 15.04.2023. Actually AC was delivered on 15.04.2023 and installation not yet done. I have called many times to store sales person and customer care number but unfortunately no outcome seems except fake promises.

I have compliant earlier also mu ac thermostat is jot working properly earlier also person didnt change it kindly get it fixed as soon as possible

Defected Products has sell to me 5 times there team visited still product is not working

I ordered a 5 Star LG Inverter AC from croma on 5th April. The product was delivered on 7th. The same day I called their customer support team that they have delivered incorrect 3 star AC. They responded that they will arrange a RVP and will than initiate the refund. Product was RVP on 9th of April. Since than I have called 100 times to their customer care, sent n number of emails, escalated to NODAL officer, mentioned on twitter... BUT no one is repsonding. Their warehouse team, delivery person, everyone is confirming RVP was done. But still they are not initiating the refund. Product costs around 38k rs.
Contact number - [protected]

I ordered a 5 Star LG Inverter AC from croma on 5th April. The product was delivered on 7th. The same day I called their customer support team that they have delivered incorrect 3 star AC. They responded that they will arrange a RVP and will than initiate the refund. Product was RVP on 9th of April. Since than I have called 100 times to their customer care, sent n number of emails, escalated to NODAL officer, mentioned on twitter... BUT no one is repsonding. Their warehouse team, delivery person, everyone is confirming RVP was done. But still they are not initiating the refund. Product costs around 38k rs.

Order Id:[protected]Only credit card amount refunded, gift vouchers still pending)
Email: [protected]@gmail.com
Product: Canon M50 Mark II (Camera)
Order Date: 12 April, 2023
Amount: 57, 499/-
Cancellation Date; 12 April, 2023
Pending Service Requests: SR ID : C[protected] & SR ID : C[protected]

On April 12, 2023, I placed an order for a Canon M50 Mark II camera. However, due to some server errors, the cart was refreshing multiple times, causing some confusion during checkout. Despite this issue, my order was eventually processed. Unfortunately, the GST number was not updated on the invoice due to a server error on their end. I paid a total of 57, 499/- for the purchase, with 50, 000 paid through gift vouchers and 7, 499 via credit card.

After realizing the error, I contacted customer care to request an update to the invoice. They suggested canceling the order and reordering, assuring me that the gift cards would be revalidated within two days and that the amount paid via credit card would be refunded. While the refund to my credit card was instantaneous, the gift cards were not revalidated or renewed as promised. Despite my efforts to contact Croma's customer care, I was told only that the issue had been highlighted and that they were working on it.

On April 15, 2023, I finally received an update from customer support indicating that the refund for the 50, 000/- gift vouchers would need to be done manually, which would require their team to take action. Despite being promised that their team would refund the amount, I have received no calls or email replies. I have sent multiple emails to Croma's support team, but have received no response, leaving me feeling ignored and frustrated.

It is imperative that Croma revalidates the 50, 000/- gift vouchers as soon as possible, and improves its support to ensure that customers do not face similar issues in the future. Additionally, the company should be more proactive in responding to customers' concerns and complaints.

Hi this is Abhishek Singh registered mobile number [protected], I have purchase TV from Croma store last 6 months ago and every each 10 days I am facing issue in this TV the technician is coming and only rebooting my TV but every 5-6 days same issue is coming out . When this time we are talk to customer support then he is saying his senior will reply in 2 hours but no one call me or getting any email by the company and today I see the message that your issue is resolved .
No technician is come in my home then how could be the problem is solved and it is very difficult to talk to customer support senior there every time they are in meeting and saying customer to hold for 2 hours or they will reache back to you. no one is listening to our matter so requested to take necessary action and kindly replace my TV that's all.

Purchased croma air cooler on 18/05/2022 Order no. SOA[protected], Invoice no. SLA[protected] FROM Gwalior (M.P.)
The water motor of the Air cooler is not working.
Kindly send your service engineer for repairs.
The cooler is at present in Sagar M.P. 470004
My ph. no. [protected]
Thanks