Croma Complaints & Reviews

I had purchased a Croma W/M semi 6.5 KG CRLW065SMF202351 on 13-Sept-2022. The dryer stopped working on 30th September 2022. I raised a complaint on 1st Oct 2022.
After 3 days a technician visited and told me that a senior person would come to check the machine. The next day the complaint was cancelled by croma.
On 10th Oct 2022, I again raised a complaint and on 12th October a technician visited and told me that the Dryer motor...

This is regarding my Bajaj water heater(under warranty).It has been more than 3 days since a complaint has been raised with Bajaj electricals and Croma(raised today, additionally) and yet it is unfortunate that no single response has been received.
There is a lot of leakage from the water heater and it can cause into any accident.Also due to excessive leakage tha bathroom is blocked and can't be used....

My Registered Mobile No [protected] / [protected]
by Name Aicon Enterprises (Hyderabad)

i was given a request for my washing machine spin motar is not working on 02.10.2022 and request number for Croma WM SemiAuto is[protected]., same technician called after 48 hrs and confirmed what is issue i explained that from spin moter some sound is coming and is not spining, so he said the moter is dead need new moter and he...

Invoice No SLE003EC8649319 dt 28.09.22
The product delivered on 30 . 09.22 and installation started on 01.10.22 after installation they found that gas filling Nozzle was not able to open by your service people and they left as it is after that for past one week I have given reminders to both service center and customer care nothing happened for past one week
I am ashamed to buy these type of products from Tata
I have...

Lenovo has approved replacement of a defective monitor but has requested for invoice with product serial number.
I am following up on this issue for past 3, 4 days but there is no response....

I had ordered a "Kent Instant 7 Eggs Electric Egg Boiler" on 12th September with Order ID:[protected] . For payment I had used a Rs 1000 Chroma Gift Card (Card Number : [protected])and Rs 199 was paid using netbanking. Order was not processed and refund was initiated by chroma. I had received the refund of Rs 199 in my HDFC account but the Rs 1000 Chroma gift card was not refunded back.

For the refund of Chroma gift card...

As per subjects line TC[protected] purchased iphone12 128gb purple on 22/10/22 on terms of no cost EMI Conversion for 3 months but was not executed from your end. Already confirmed with bank it is pending from your end.
From day one of purchased I m connecting with tata neu for the same to do conversion execution but till date no response and action from your end.
This wil be my final mail if it's non response will put this...

Since 3rd October I am calling Croma on daily basis for support. No action other than a dumb sorry word. Pls help...

I have bought a croma tv from Amazon, order ID[protected]. It is delivered on 22.09.2022. but till now no engineer came to install it...

I ordered a 564 liter hisense fridge on 30 sep 2022. it did arrive on time on 1st oct 2022. it was promised that the demo and installation will happen within 48 hours. i have been following up since and till date, no one has contacted me or arrived for installation. so the fridge is sitting idle unused. each time i call croma customer service, they say it will be done in one or two days and they close the ticket. i cannot wait indefinitely...

I I have ordered to unit of PTR and tws in which one unit was defective and I applied for replacement next morning the pickup was done but after one week also the replacement product is not delivered

This was my first experience to shop with Croma and it was worse

Their customer care executive also only registered the complaint and there is no follow up on those complaints...

Croma a Fraud company-----A company of Sir Ratan Tata.
I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer....

Hi...i have purchased a new dell laptop from croma ludhiana in july 2022 worth rs 72000. I take it home n used twice or trice only...in september month only..i found that the laptop bottom surface as well as key pads are very much heated and laptop.is charging at very low speed..and aftee chagring it drained quickly...Also the laptop bottom surface as well as key pads are very much heated . So even it is almost impossible to work. Then again...

Hello I visitied croma today which is located in currency tower there was a salesmen named aditya his behaviour was too rude with us I want you to take some strict action against him thanku...

Hi,

I was ordering one refrigerator from Croma and it didn’t process, but my amount got debited. I used 3 E-Gift Vouchers of amount 25000, 500 and 500 and rest of the amount I was paying through credit card. I received the refund of my credit card but I haven’t received refund for my E-Gift Vouchers. It has been more than 15 days and I contacted customer care more than 10 times, but I didn’t get resolution. Please take...

Hi,

I have tried to order product on croma. The order got failed but the payment is deducted from my credit card as well as my gift card balance is redeemed. It’s been almost 2 weeks, Croma only
Refunded the credit card amount but not the gift card redemption.

Order ID: TC[protected]
Regards,...

Order No: SOA[protected]

I purchased new LED (Croma TV) on 24/09/2022 from Croma, Goa.
While purchasing they promised us that technicians will arrive for installation within 3 days. But its been 8 days today still there is no any update or call back from croma. When called the sales person (Tanvi), she told us that technicians wont be able to come for the installation who didn't even have the courtesy of informing the...

I'm 5 month before purchaced croma tv led tv 31.500 rupees before 2 weeks I had a problem in tv I called service man from croma he checked and said the display has some problem he also mentioned there will be refund or replacement within 48 hours again after 44 hours we called back the service number and again they sent a service man before four days they said they have to change the panel and board still now there is no response. Plz make...

I purchased Voltas AC 185V EAZQ from Croma on 28-Sep-22 @Rs.38499. After applying 500 croma offer on cart, croma coupon worth 500, my 1000 gift card and 3000 bank discount i got it for Rs33500.
But i checked again on 1-Oct-2022 and the price is reduced to Rs.36990, after applying croma 500 coupon on cart, my 1000 gift card, 3000 bank offer now the value is Rs.32490. a difference of Rs.1000 within just 3 days.
Price often fluctuates...

Hello,
I am from Surat.i want to complaint against one your employee
Name: Manish, ADM, Katargam, surat.
I went Croma showroom for buy Oneplus Mobile and as i confirm the model and he not providing any information about mobile handset & he didn't response to us, procedure he behave rudley with me, then i told him i am also your customer and waiting for more than one hour .I want to complaint against him and want that...