Croma Complaints & Reviews

Hi Team,

We have purchased one samsung mobile from croma last month but mobile battery issue and hang issue.

then we had submitted this cell phone to Kharghar croma after 14 days.

Croma team sent this mobile samsung gallery for checking.

After 2 days we had again going to Kharghar store for my mobile.

That time croma person tell me, your mobile we have sent to samsung gallery for checking but as per sumsung person there is some software issue and they update the software. So there is no battery issue to keep your phone I am not replace this phone.

But my question to your Staff how sumsung person used my phone without PIN????

Yesterday again I visited to croma Kharghar store for my mobile phone but again croma person give same reason.

So i dicied we are not give this phone from your store and we will pay all EMI

Yesterday I purchased again new phone to your Kharghar store.

This is TATA company and your team not understand who is TATA and what is TATA...

Hope you're give me positive reply.

Order ID- Y[protected].
This is regarding my online purchase of Voltas refrigerator for my senior citizen parents on Nov 6, 2022. The product delivered was damaged (vegetable tray was broken). We were told that you will receive a new product in couple of days but we are still waiting for the same. We requested the team that both my parents are diabetic and they are on insulin. So, please replace it urgently...till that time they can keep the insulin and other medicines in the refrigerator.
After couple of days we were told that you need to surrender the refrigerator first and after 5 working days you will get a new product. Again I had to explain everything so many times... Then they agreed. Not only that I told them to replace the damaged part instead of replacing it.
I called up 30 times atleast and written numerous emails but I am unable to get any proper reply.

Hello
today Croma Representative called me and he offered me 1000 gift vouchers iam not agreed, please give me good justice.
thank you sir.

I have Croma Washing Machine Top Load 7kg CRAW1401 under extended warranty. It is not working from past 2 weeks. Called customer care 7 to 8 times. After 2 weeks they are saying 2 previous complaints are cancelled.
They are saying that today new request will be created with details.
Service is pathetic. They don't have any reason for cancellation.

I have purchased from croma Banashankari 40 " TV and it's remote is not working again. I had complained about it earlier and they changed motherboard and it started working. Now again same problem has arisen. Can you please give me a different TV of a different company taking back your TV.
Shankar

I received my iPad 9th Gen order from croma on 16th November 2022, priced at Rs. 29900 (excluding 3000 cashback using HDFC Card cashback) and within three days the price of the product dropped to Rs. 27990. So I am requesting a refund of the price difference now.
Product Id:: 243606
Order ID:[protected]
Invoice No. SLA283EC9831499

TV stopped working 2 times within 4 months of purchase

Purchased online from Croma website a Croma TV (24 inch) on November 8. It was delivered on November 9th morning. At the time of online purchase, I had requested for installation and demo.

After delivery, I requested for installation and demo multiple times, but I was told I need to wait for 24 to 48 hours for installation.

About 3 days later, I got a call from Croma saying I need to pay for the installation...

Hello
iam purchased a TV(Rs.26490) on web app of TATA NEU CROMA on 30.09.2022 it was delivered on 04.10.2022 they says including installation charges, but still installation not done, more than 10 times i called custmer care they are says every time give me 24Hrs, but no response. last ten days back i requested take back the item and rerun my money still that one also not done. please do needful action.

LG 7 kg 5 Star Inverter Fully Automatic Front Load Washing Machine (FHV1207ZWP, In-built Heater, Platinum Silver) was ordered on 25th OCt 2022. Product was delivered on 28th Oct 2022.

The LG installation guy visited on 29th Oct 2022 and found a dent in the body, also the front panel was coming out from the fitment. We placed the return request immediately on the CROMA portal.

Two weeks have been passed but still the product has not been picked up yet, could imagine when the replacement will be done.

High disappointment with the Team CROMA, have bought the appliance for my old age uncle and aunt to support in household but CROMA team does not take this seriously and taking this request very casually.

Details attached

Product has been delivered 5 days late than committed date. After the 48 hours of product delivery, still no one is ready to come and install the product. Even after raising complaints, still no action has been taken. Such a worst service by Croma company. They don't deserve to be in Online market if they cant meet the committed dates. Such a pathetic customer service.

Team,

I am writing this after raising complain several times on your customer care number and complaint not yet resolved. We are waiting for our geyser installation for past 1 month and nothing has been done.

This has made us think if we should really buy anything from you in future. Help resolve this asap else we will have to use social media to complaint about your services.

registered mobile - [protected]

I have placed an order of iphone 14 plus on 5th November 2022 through Tata neu app and choosed store pickup due to unavailability of the product in the store, I have to cancel it, it's been 7th day I didn't receive any refund I have choosen multiple payment modes Tata Qik Emi Card, Tata Neu coins and Paytm debit card, I request you to please issue my refund I'm really frustrated.
My mail ID: www.[protected]@gmail.com

Actually I have ordered iPhone 14 plus through Tata neu app for payment I have selected multiple options Tata Qik Emi Card, Paytm debit card. Transaction done on 5th November, still I didn't receive any refund I'm daily complaining ant raising request nothing is working.
My mail ID www.[protected]@gmail.com

Hi

My complaint regarding I purchase product from pune wagholi croma store samsung refredigartor on 30th OCt-22 at that time delivery was on 6th Nov-22 they given.

even after 12 days still My product not deilvered number of times I asked customer care to give me answere and given contact number of store manager but they do not provide me.

I personally visited two time store 15 km away but still they not commited delivery date exactly and now they told me to cancelled your order .

My name: kavin kumar patel
Order ID: SOA[protected]
Product: SAMSUNG FF 324L RT34T4522S8
Amount:29534
payment credit card: HDFC
Transaction ID:RT[protected]
address: croma store wagholi pune near lexicon school.

Hi

I bought the washing machine from Croma.com on 20-Oct which stopped working around 27 Oct 2022. After inspection and all, they agreed to Refund the amount and issued the e-Gift card on 9th Nov 2022.

I have sent many email to them and requested to their customer care that, I don't need e-Gift card rather they should refund the amount in my Bank account.

By issuing the e-Gift card, they are compelling me to buy the product from their store only. First time I bought 3 products and all turned out to be faulty. Hence no more trust on TATA Croma.

I request Croma to cancel the e-Gift card and refund in my bank account so that I can buy from somewhere else.

I have purchased a HP laptop costing Rupees 47430 on 28 September Which was delivered on 2 October . I saw voilet backlit keyboard and ordered it but when they sent me the product it had white keyboard I which i immediately reported within 48 hours i.e on 4 Oct . It's been more then a month and they are continuously procrastinating it, but doing nothing . Plz help

I bought 4 products from croma on the day of diwali, the saleswoman was so unprofessional that she would fake compliment about samsung so that customer ends up buying samsung product. She said a lot of things which I as a technical person felt that her exclamation about the products were wrong. Finally I got to know that she was a Samsung employee working in Croma. So before we got into the trouble, we had already decided what products we had to buy, but the saleswoman insisted and somehow managed to fool us and we ended up deciding on to purchase SAMSUNG 580L French convertible fridge of whomping Rs. 74k. She then tried fooling us on with air conditioners, but through her immense knowledge about the product I got to know she is scamming us, and just trying to sell samsung products, then we bought 2 1.5ton Voltac split ACs and Apple Watch SE2. All billed for Rs. 1.5L.
At billing they scammed and promised us that the fridge is out of stock, we questioned why did you then sell the fridge to us? They said it’s diwali time hence products are out of stock, we agreed to this with a promise from them including their higher authorities present in the store that they would deliver us the SAMSUNG fridge within a week. Later after billing they said it will take a little more time but surely trust Croma we will deliver it within 10-15 days. Now it has been more than 15 days and they are not delivering the product because it’s still not available. The bill of all the products have been submitted for reimbursement with my office company. What do I do? My company will think I’m a scammer, I scammed them with this non existing fridge. I even took the insurance based on the bill which I got from Croma. No body from Croma picks up my phone nobody responses back. It feels I’m stuck and been scammed by Croma. The higher authorities who promised now say “we need to cancel your bill as we can’t show in our entries that a customer’s product is still undelivered even after 15 days because it is a very long time”. Customer is scammed their bill is done my money gone.

I had purchased Vivo v21 5g from croma online and returned the product as it was defective. Neither croma gave refund nor replacement. It's been 2 months i am just following up with their online team. My order no. is[protected]... They just don't have any info on my order and say it's cancelled. So where is the refund ???

Hi,

I bought an iPhone 13 in recent sale on Croma on 27th Sep. On their website, it was clearly mentioned that there is a cashback of Rs 10000 on one bank credit card. When i made the final payment, i noticed that discount was not applied and i was charged full amount.

I raised a service request with their help desk and called several times. I was promised that they need to check with their account team and...