Croma Complaints & Reviews

His is to bring you in Notice that I have purchased an Hp laptop from nearby Croma store on 10/12/2022 and the required model of laptop was not available so we were being told that product will be delivered at your address tomorrow and you may pay today then only it will be delivered.

On 11/12/2022 around 6pm the product was delivered by croma staff and when i used it for my office work on 12/12/2022 fan was creating lots if noise and started heating as if the battery will burst after 5mins the noise went down at that moment only i was working on teams app.
I noticed it on 13/12/2022 same sound came and then I contacted the store. On 14/12/2022 i visited the store had a word with staff showed them all the videos which i made when fan noise occured.Then Mr. Anil (croma store executive) told me there is some updation in the laptop which is required and after that everything would be ok.he had putted on some command for updation which went for approx one and a half hour and same sound from fan occured for a minute.

I asked him to replace the product as he has already checked and seen that there is defect in the laptop and it was in replacement refund window.

He requested us to use the laptop again as he has fixed the bug and issue will not come.
and same fan noise issue occured on 15/12/3022 i made a video on that, visited the store. again no resolution was provided sat there was more than 2 hours.I asked him for replacement i dont know what complaint he has registered from his end without my approval.He said product will be given to service centre just for quality as he knows the product is defected so he will put the request of return or refund.

On 16/12/2022 I visited the store around 11am and had a word with Mr. Aditya and requested him to provide me with conclusion asap because my office and other works are pending then he said we are sending your product to service centre they will check it and we will revert you till 4pm.

after that at 5pm i visited the store and waited for around one hour he said our manager Ms Ruchi will guide you wherein no resolution was made and she told to wait till monday.

They are just ignoring the matter i have paid instant amount for that product
trusting croma as a brand was biggest mistake that I did.
pathethic staff, worst service

would request you to help me in this regard.

attaching videos for your reference.

thanks and regards
Simran
[protected]//[protected]
SR id: C[protected]
registered no: [protected]
invoice no:SLA240RS23201

no refund no resolution till now

Croma India sold me an Iphone in March 2022. I happen to visit the apple store to get some service and upon checking the device detail it was indentified that the phone was refurbished and not a new piece.

When i ask Croma to investigate they just dont want to review, their contact centre refuses to register a complaint or get me to speak to a manager or supervisor.

The store claims they cannot do anything and the contact centre claims helplessness.

Hi Croma,

I purchased a vivov25 pro cell phone from INFINITI RETAIL LIMITED TRADING as CROMA
TAX INVOICE and paid through HDFC credit card.I was promised rs 4000 cashback and all intrest charge will be refunded. But its been 3 months I didn't get anything.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

Name :-Anuj kumar
EMail ID :- [protected]@gmail.com

Hello, my name is Prashant Arya and I would like to report an incident which happened with me during last week. I had bought a Sony headphone XB910N for INR 12990 on 7th Jan, 2023 from a Croma store in Noida. However, when I checked the price of the same product a week later, I saw that the prices have been reduced further by INR 2000 and the current value of the same product is INR 10990 on 14th Jan, 2023. Can I get a justification for it and why wasn't I informed of the extra discount which were added in just a week from when I bought them. Thanks.

I bought a JABRA ELITE 4 Active TWS earbuds for 7999 on 8/01/2023 and just in 5 days price drastically reduced to 5499. Such a drastic price drop is fraud and I request compensation.

Purchased laptop from Croma on 23 Jan 2022 GST still Not Paid nor they are refunding to me.

I have purchase personal laptop from the Company Name to get GST refund still neither croma account team had paid GST to Govt neither they are refunding my amount.

Dear Sir, I purchased a Voltas Beko Dishwasher 8 plate vide order No. SOA[protected]vide from your outlet at Greater Noida.
Your representative Mr. Aamer had come on 04 Jan 23 for opening the package and demonstration. When the package was opened a dent was observed on the front of the m/c. Same was written by him on his service report. The report can be called by you and seen for confirmation. Due to emergency, as guest were arriving at my place. I accepted the dented m/c as its function was not affected. Further, I thought sending it back would not be justified.

Considering the above I expect some discount may be granted to me. It may be in terms of coupon to buy some other item from your Croma outlet.
Thanking you in anticipation.

Regards Col Rajit Kumar Mishra(retd)

Dear Sir,

Please note that I have purchased one Croma Basic LED TV from Amazon on 24-Dec-2022 @ Rs.7, 390/-. This was delivered on 26-Dec-2022 and installed on 28-Dec-2022. One 30-Dec-2022 I realized a black spot on the screen and immediately raised a complaint on your toll free number [protected].

The TV was inspected by your team on 31-Dec-2022 and replacement request was raised. On 07-Jan-2023 your engineer visited my house to dismantle the TV and completed the activity.

The time frame for your replacement is 7-10 days as per company policy, if you look at the time elapsed till now is already 12 days. Therefore, I requested your office to arrange for this product replacement with installation and pick up done in one visit, which was not agreed upon.

If you still agree to my proposal, I am ready to take the replacement, else, please arrange for my refund in the below account details, then you may have someone come down and take back the TV from my residence address given below.

Thanks & Regards,
Avijit Sadhu
[protected]

Within 9 months, 2 times motherboard need to be changed,
Such a worse quality of Tv
We are asking for replacement of Tv but not getting answers except technicians visit and mails .

We don’t want to repair it again,
We want replacement

Registered mob num - [protected]
Croma is sharing worse quality products!!
Croma retail shop Trp mall bopal Ahmedabad

Its around two weeks we received the new croma fire tv 43 inches tv and your technician has not yet installed the tv at our residence.
Its the worst kind of experience we are facing from your (croma)'s end regarding installation.
god knows how the service will be.
do the needful at the earliest or else i will return the tv.

I have a buy croma 6.5 kg semi automatic washing machine on 27 dec 2022.
Machine was very good but does't proparly working under parts
My mobile no:-[protected]

I've purchased E-DeLonghi R/Heater OFR12F and Croma guys gave me 2 year old OFR which has heating issue, please replace my product.

Ordered PS5 in the website Cromawholeseller.in which represents itself as a Croma infiniti retail from Mumbai, Andheri East uses a what looks like a legit WhatsApp business account with autogenerated messages to confirm your order to give you updates about the order with online chat where a lady speaks, they give you 2 types of delivery - full payment and parcel payment where you pay half now and half when you receive, where delivery is done through DTDC… but after once half amount is received they tell..dtdc is not accepting cash on delivery so you have to pay the remaining now to process the delivery…using (fake-bills and tracking ID using an app called after ship) once the second payment is done they tell you about the gst and ask for more…and once all is received…….they won’t reply anymore
They use fake Croma UPI IDs too… please take necessary actions to not let more consumers fall for it…who believes in TATA companies and quality…

Customer service is not both in store and call also ur employee name adil was rude when I was Talking him he was shouting me and telling. Same in store also u have very bad customer service

Hi Team,

I want to exchange my mobile which i have ordered today only it will be coming on 7 january to me. So just want to buy another mobile in same money How would I do that there is no return policy no cancellation policy is there .I[censored] want I can share my order no but please suggest me something on this.

We have purchased a 1-ton Panasonic AC through Croma website whereas product has delivered on 26.12.2022 but still now installation not done.

Also, we have booked the AC along with free installation, but the installation team is asking for additional charges. when we called Croma support also the issue is not resolved.

Hi,

Recently I tried to buy washing machine from Croma store and I noticed that my three gift cards have expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs.3000 which I consider is huge.

Could I request you to help in this regards?

I tried to send the gift card numbers to protected [at] croma.com but...

We called Visakhapatnam Croma Store located at Botcha Sqaure on[protected] and requested for arranging the demonstration of croma oven. Even after repeated remainders for 5 times, no one attended. We wanted to make a cake on 31st for new year eve, but since I did not receive any demonstration on how the oven works, we could not prepare it and we are very much disappointed. May please look into this issue and get the demonstration at the earliest.

I have purchased croma basic tv through cheque payment. As per your
company warranty commences with effect from invoice. Your store had
given me immediate invoice copy at the time of tendering my cheque on
28.12.2022. But your actual tv delivery & installation date may be 01.01.2023 onwards i.e. after actual cheque realisation date So I am at loss of minimum 4 days warranty period or more. Ideally warranty period should commence from actual delivery & installation. For online, credit card, debit card, cash payments your invoice date warranty period policy is correct as payment & delivery/installation takes place on same day. But
for cheque payment there must be deviation/exception in your company
warranty policy & its commencement date should actual installation
delivery date. I hope that you will give me unbiased justice in my case.
I have attached invoice details & payment details

I bought a new Croma microwave from Elante Chandigarh last week.
Till No:1005; Order Number: SOA[protected], 18 Dec 2022.
At home, when I placed it on the table, it is off balance, not level on the countertop, and rocks back and forth.
When we complaint at customer care, the technician asked us to share the picture and video of the microwave. We have shared the images and video.
Now, they are saying that the...