[Resolved]  Croma — Croma CRXT1131 TAB

Address:Erode, Tamil Nadu

Hi Friends.., Don't buy any products in Croma showroom. Good product not available there --- this is warning to all. Please think before purchase anything in croma" My tab was issues. So, Feb 20th I went to your croma phoenix mall show room and they said, go to submit your support team of Deproyses system. I went and check my tab to Deproyses system then they told me touch problem and want 20 days to fix touch screen issue. After 20days, I called to check my tab status. They told me, "croma supplied touch was not fitting. So, rejected and request to new one. Same-time, each and everyday, I'm calling to Croma customer support and checking. Also, your store checked and give guarantee to deliver on March 21st. Sametime, Deporysys also, agreed that date of March21st. But, I didn't get any call from your storeroom and deporsys system until March 24th. Monday morning I called to Deprosys and they said, check and confirm at evening. Again, I called at evening and check it. They told me, again "supplied touch was not fitting so. sent mail to croma." Sometime, I called to your croma store room. they also agreed to get my ASAP. But, still i didn't get it. I'm wasting around 40 days. I'm worry about your product. I don't know how to not fixing spare parts. Why your supporting not identify issue correctly. 1. Croma is very worst product sales. 2. Not have good supporting team. 3. didn't think customer issue.
Was this information helpful?
No (0)
Yes (0)
Jun 28, 2017
Complaint marked as Resolved 
Done
Croma customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Manikandan N,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team
Croma
Hi All,

Here is the my contact number on mail id. What is the solutions for the issue.

Mobile: [protected]
mail id: [protected]@gmail.com


Thanks,
Mani, N
Dear Mani Kandhan,

We have escalated this issue to the concerned team and we will get back to you with the closure soon.


Sincerely,

Team
Croma
Hi Croma,

This is not sense. Already around 40 days done for your worst service. now your said, " We have escalated this issue to the concerned team and we will get back to you with the closure soon." This is not good customer service.

Thanks,
Manikandan, N
Dear Mani Kandhan,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Nohting happens, These guys just post the foolish comments to everyone. I suggest not to buy anything from croma. and if you have already bought something and not satisfied please go to consumer court.
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
yes, the Croma products and their customer service are the worst.
I brought CromaCroma CRXT1131 TAB and couldn't able replace touch screen
yes, the Croma products and their customer service are the worst.
I brought CromaCroma CRXT1131 TAB and couldn't able replace touch screen
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

Croma 3G tab bad service

I had purchased Croma 3g crxt1125q tab . given for service they took 15 days to repairs but they unable to rectifyrectify. simple telling some resions .
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    74%
    Complaints
    3216
    Pending
    466
    Resolved
    2225
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information