[Resolved]  Croma — Croma Split AC 1.5 ton

Address:Mumbai City, Maharashtra, 400072
Website:Croma

Extremely poor service. Croma service centre engineer has taken part from the a/c assuring that it will repaired within 3-4 days. Its been more than 20 days there is no revert. After repeated calls to the service centre, they have reverted that they will give back Rs. 11000 depreciated value as this model is discontinued. I have purchased croma AC 0n 11th Nov, 2012 for Rs. 27990. Also, they are not returning damaged part. I would request to help me in getting entire refund of the product or repaired part they have taken for servicing. Regards, Nidhi [protected]@gmail.com
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Aug 7, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.


Sincerely,
Team Croma
[protected]
Dear Arvind,

Please share us your contact/invoice number, we will forward your complaint to respective team.

Sincerely,
Team Croma

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