[Resolved]  Croma — Damaged PHILIPS LCD Delivered

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma representative called but he didn't call back for claim id for his ref my claim ID number is 131854,

Your hitech represenative came i showed them the problem he said the problem is same we will take TV he made me speak to Hitech representative surendra, he said nobody will come to collect today or tmrw, this pathetic fellow is lease bothered why the hell you have such vendors, you know i can go to police for fraud repairing and false commitment i have the bills and claim ID paper, Tell me when will it get resolved or will have no other alternative to go to police i have other work also other than TV.Pathetic people.

4 days same vendor Hitech services have taken my Philips TV, haven't received the same no response either i am waiting till tdy tomorrow just wait and watch

Your hitech people called today after taking the TV for 5 days he said will take 1 week more and we will deliver when it is done now tell me why 15 days more for reparing when it was repaired earlier that means it was not repaired earlier which i was saying so why did he take 10 days last time i am sure your vendor is not serious regarding the same when such kind of sistuation is there it can be done ASAP or they can work little late and finish the work no they are just taking it lightly please speak to your vendor and return my TV back in working condition ASAP i will not wait for 1 week coz i dont trust your vendor let me know

I think i should loose hope of getting my TV back in working condition as we bought from croma centre saket, It' been more then a 1 week since agin ur represenative Hitech services have taken my LCD, On tuesday they called directly to me saying it will take a week more i told them i am not interested to talk to you i spoke to Mr.Vimal in croma he said they were lying as they don't disclose exact details to customer, How pathetic is that my TV, my money, my mental harassment and i will not get facts, within 2 days it will be resolved now today is friday, this is my last ultimatum to you and ur Vendor if i will not get my TV back by tommorow i will take legal actions.Prateek

At least some correspondence is required why forcing me to do something

On Saturday Vimal of Croma has said that all, his seniors Manish Aggarwal croma manager, Hitech services manager and claims head have confirmed him over the mail that my TV will come back on Monday or Tuesday now today when i called Vimal some lady picked up and said he is out of town, so i called on extended warranty toll free some customer care executive connected me to Vijay he said before Friday ur TV will come Friday is 15th August then he said by 14th when i said what kind of coomitment is this then he said i can't help is any [censored]ing from Croma is listening is that for i paid extra warranty amount what kind of pathetic irresponsible people are u guys.i am sure my TV has been damaged i am going to saket croma i will take new tv instead of my old one which u have damaged u have crossed my patience limit is the CEO or some senior reading this Mr.Joshi this is the service u provide to customer who has bought all the electroinics applinaces from ur store go to hell