Croma Complaints & Reviews

08.01.2015 K/attn.: Mr. Milind KambleGood Day, Dear Mr. Kamble, Sub: SONY LED 107 cm KLV -42EX410 / Extended Warranty Complain No. 142732 dtd 6th Sept.’14 Further to our mail dtd 5th Jan.'15, two days have passed and have not received reply from you. I request you to resolve the issue ref mentioned sub.I request you to kindly acknowledge this msg and shall appreciate your reply. I shall be going to Croma outlet / Ghodbunder road today evening (1930 Hrs) again to pursue my case in person. If our existing TV has to be replaced then it has to be with same size LED TV. Hope by then you will conclude this case. With best regards, Capt. Rakesh Prasad Cell Phone : [protected]/ [protected] On Monday, 5 January 2015 2:46 PM, Rakesh Prasad <[protected]@yahoo.co.in> wrote: 05.01.15 K/Attn. : Mr.Muthu K/attn.: Mr. Milind Kamble K/Attn.: Mr. Padurma Bhosle Sub: SONY LED 107 cm KLV -42EX410 /our Complain No. 142732 dtd 6th Sept.’14 Ref above mentioned sub and our mail dtd 7th Nov.14, 27th Dec.'14 and 2nd Jan.'15, we are really disappointed as no response is received from Mr. Muthu ref to our mentioned mails. We have been communicating to Mr. Panduram Boshle / Croma Retail, Ghodbunder road, Thane too. He had advised us that he would resolve the issue with Mr. Muthu / Sony by 3rd Jan.'15 but then also Muthu has not replied our mail until 3rd Jan.’15/ PM. We met Mr. Panduram Bhosle of Croma retail shop/Ghodbunder Road on 4th Jan/ 1930 Hrs. at the Store. Mr. Jatin/ Store -In- Charge Croma retail, Ghodbunder Road was not available. Mr. Panduram had no constructive reply from Mr. Muthu as well as Mr. Milind Kamble. Mr. Panduram has too followed with Mr. Muthu but he is unable to get firm reply from Mr. Muthu through e-mail. Mr. Kamble, we wonder - what steps should I take to resolve the TV issue / get our TV repaired which falls under Croma Extended Warranty???. Understand from Croma retail / Thane that you are the person who takes care of Extended Warranty cases/ dispute. The way Mr. Muthu has decided not to reply to my mail, I seek your intervention to resolve our Sony TV issue within 48 hrs – as you have noticed that we have been suffering from more than Five months. We look forward for your much awaited reply. With best regards, Capt. Rakesh Prasad Cell: [protected]/ [protected] 104, Hiranandani Estate, Ghodbunder Raod, Thane –west. Pin: 400607 On Friday, 2 January 2015 6:44 PM, Capt Rakesh Prasad <[protected]@yahoo.co.in> wrote: 2nd jan'2015 Dear Mr. Muthu Ref above sub and my trailing mail, we still await your reply.Shall appreciate your cooperation and understanding resolve our TV issue at the earliest. With best regardsCapt Rakesh Prasad Sent from my iPhoneOn 27-Dec-2014, at 16:58, Rakesh Prasad <[protected]@yahoo.co.in> wrote: 27.12.14 Good Day, Dear Mr. Muthhu, Sub: SONY LED 107 cm KLV -42EX410 / our Complain No. 142732 dtd 6th Sept.’14 Further to our above mentioned TV and Our complain no 142732 dtd 6th Sept.’14, we are still awaiting our TV problem to be resolved. We had understood from your end that the part required to repair the TV is not available and SONY has decided to replace the TV. In line of your advice, we had sent the invoice copy to you on 7th Nov.’14. But till date the issue / problem is not resolved. You can very well understand our plight as our TV issue is still not resolved even though almost four months have passed since our TV malfunctioning started. We sincerely request you to resolve our TV problem and revert back with your solution or your action plan for replacing our TV with a same size ( 42” ) LED TV. We shall appreciate you for closing the issue at the earliest as we are without a TV since Sept.’14. Please acknowledge the mail for the receipt and we await your reply. With best regards, Capt. Rakesh Prasad 104, Burlington, Hiranandani Estate, Ghodbunder Road, Thane – west, Maharashtra, India Mobile : [protected]/ [protected] On Saturday, 27 December 2014 4:55 PM, Rakesh Prasad <[protected]@yahoo.co.in> wrote: RESENDING/ URGENT 27.12.14 Good Day, Dear Mr. Muthhu, Sub: SONY LED 107 cm KLV -42EX410 / our Complain No. 142732 dtd 6th Sept.’14 Further to our above mentioned TV and Our complain no 142732 dtd 6th Sept.’14, we are still awaiting our TV problem to be resolved. We had understood from your end that the part required to repair the TV is not available and SONY has decided to replace the TV. In line of your advice, we had sent the invoice copy to you on 7th Nov.’14. But till date the issue / problem is not resolved. You can very well understand our plight as our TV issue is still not resolved even though almost four months have passed since our TV malfunctioning started. We sincerely request you to resolve our TV problem and revert back with your solution or your action plan for replacing our TV with a same size ( 42” ) LED TV. We shall appreciate you for closing the issue at the earliest as we are without a TV since Sept.’14. Please acknowledge the mail for the receipt and we await your reply. With best regards, Capt. Rakesh Prasad 104, Burlington, Hiranandani Estate, Ghodbunder Road, Thane – west, Maharashtra, India Mobile : [protected]/ [protected]

maine navi mumbai kharghar se 2013 me november ac liya tha lekin 2 se 3 mahine me problem aane laga hai maine bahut baar complaine kiya mujhe abhi tak service mili nahi hai abhi tak mera ac reapairing ho raha hai 15 se 16 baar service kar kar thak gaiye hai lekin abhi tak mujhe thik kar ke diye nahi hai mera 3 saal ka waranty me hai please mera problem soul karo mai aapse reuiest karta hu mera naam alimohammad khan hai please reply [protected] [protected] register no' hai nahi to mai consumer court me jaunga

With this I want to express my deepest anger over the way Croma has treated me .Background is I purchased Croma refridgerator with extended warrenty .Now when I still have 2 years of warrenty cover with me, My fridge developed some serious technical faults .On 22 Dec 2014, I lodged a complaint with them ( number PUN221214FS00004)and its been more than 14 days my fridge is still unattended and not working . No one even cares to contact me .I have called helpline atlease 15 times and mailed them as well .They arranged a technician visit On Sat 27, technician visited me, He opened fridge, de assembled everything and went away .Now my fridge is completely down . I want to know what is happening, Why my fridge is not getting repaired when I have valid warranty coverage with me ? This kind of treatment is not expected from a big brand like TATA .

Order No- 178738, It was placed on 23rd Dec, It has been 8 days. Now the customer care (Sharad, Ref no of talk with sharad on 30 dec- [protected]) is telling me that product is out of stock, if they would have informed me either on phone or on email about it then I could have bought it from the market. Now the phone is not available either with Croma or in the market. Simply refund of money is not solving my issue. Who is going to be responsible for my loss because of CROMA RETAIL's negligence ??? If not resolved asap, I shall be forced to file a case in consumer court. rgds. An angry, frustrated but still hopeful customer Lalit gupta [protected].

I am avinash (Mob-[protected]) from pune, I purchased Apple 4S 16GB Demo phone from Mumbai and I am getting an issue with the phone and when I want to Apple servicing center in pune, after diagnosis they told me, its a hardware issue and phone need to replace but after verifying warranty on their apple site they said Its warranty has been expired 6Months back, but I have purchased Pune on[protected] and it was told to me and it mentioned in the Invoice as I will be getting warranty of 1 year. but It was purchased by croma 6 months back. Please update the my warranty of the phone on Apple Site ASAP. I have also logged a complain ref id: SR[protected] but not getting any reply.

We were misguided to buy water purifier (Pureit) instead of RO - even though we have hard water supply and had informed sales person the same. When Pureit engineer came to install, he guided us to install RO. We went for exchange to RO and are ready to pay the difference to Croma store. However, there is no response till now about payment refund or exchange; even though our water purifier is with the store since the past many days. We have already gone to store many times. Nobody is ready to listen to us.

Product name: 7X - 21X zoom CRIA6006 Price: Rs: 1490 Product bought from: Croma Mumbai Airport - 1C, out let no 6, level 2, terminal 1C, CS Complaint: Optical zoom was not working, later found that it has been repaired before I bought. Its not the matter of money its the matter of disappoontment. Kindly inform ur people not to supply defective goods. Reason for delay in supply is coz I didn't find croma store I'm Kochi, KeRama Best regads Naveen jacob [protected]

I had purchased a Croma brand smartphone from Croma store Connaught Place New Delhi on 19 Jan 2014 (Invoice No. SLF02A[protected]. Since then I am getting trouble in it. In the latest problem I have deposited my mobile for repair and also for a new battery for it at Croma store Connaught place service centre on 16 Nov 2014. It is since more than one month i have not received my mobile with a new battery I have asked for. For this I have registered a complain more than two weeks ago vide complain No. SR[protected]. But after verifying the status of this complain on Croma site, I am surprised to see that this complain is closed. I am unable to understand how they have closed my complain without solving it. Moreover, for more than one month Croma is not able to deliver my mobile with the battery.

We purchased a Croma tab from Croma Retail Store Nungambakkam Chennai on 24th August 13 for INR 14k. Invoice No:SLF02A[protected]. On use, we realised that the product started showing up intermittent failures of touchscreen. It has been a time wasting journey back and forth to the Deprosys support center since. We took it to croma support and they reinstalled the OS and claimed that the issue was resolved. The product worked for a while and then again the touch screen started to fail. We took the tablet again to support in august before expiry of Warranty. This time, they said that some part had failed and they will need 2-3 weeks to resolve this. Everytime we call or go there, they say part is not there. It has been over 4 months of frustration in trying to get this issue resolved and Deprosys guys don't even care to respond properly. Please avoid croma products. They are cheap and its false value.

It was going be such an exciting day, a birthday of someone special and you wanted to gift them all the happiness. I headed to my usual Croma store and bought an Ipad mini, Bose bluetooth speakers etc from this store, the sales girl was so courteous and helpful with a encourage smile on her face, little did I know about the horrible experience that would follow. As it happened someone else also gifted him an Ipad mini and the moment he opened the gift wrap, he told me about the other gift and we decided we would have this replaced and buy a TV from Croma instead. We called up the customer care, we told us that they do not have a policy for exchange but it depends upon the discretion of the store manager. Given that we are such regulars to that store and have bought so many things from there, also we had not even touched the Ipad box, we were already planning to where to put the TV. I reach the store after work, the manager tells us that if we had not opened the packing he would happily exchange. I told him that we have not even touched it, this is exactly how I got it from the store and he kept insisting that it is not possible and we have opened it (almost implying that I am lying). After a long discussion he agreed to call the sales girl (rem the all smiling lady?), well now he was blatantly lying and saying that she did not open the packaging but rather we did it. After repeated questioning she eventually agreed that she had indeed opened it. Now the partner in deception, the store manager jumps to her (and his) aid and says that had you told her that it was a gift she would not have opened the packaging. Now I had a twinkle in my eye. I told him that yesterday she roamed with me for an hour and helped me pick the gifts (even suggesting a few herself) and was well aware that it was meant to be gift. The sales girl was quick to save herself by saying that, irrespective of the purpose we are instructed to give a demo and always open the packing. Now this fellow, finding himself in a soup of his lies completely changes the topic and started arguing in completely off track of how a product opened can not be replaced notwithstanding the 20 minute long argument, going back of each of his words, tossing the customer service in the bin and on the verges of immorality. By now I was completely feed-up with all the and stormed out of the store, promising myself to never ever buy even a paper pin from Croma. Well if you don't intent to replace then just say so, you don't have to keep lying, arguing and mentally torture someone for 30 minutes. When the likes of Flipkart and Snapdeal are creating new heights w.r.t customer first here is a real old school retailer. I expected a little morality from a store like Croma. I expected a little empathy for a very regular customer and I expected a little less blatant lying to a customer who just bought stuffs two days back. This is the Croma store at Kormangala, the heart of Bangalore, I wonder how would they be behaving at other locations. Really horrible customer service. Croma, YOU SUCK. You sure lost a customer today and many more in the coming days, for sure.

I had purchased a CROMA brand phone (CRCB 2093 dt 29/12/2013) from your M2k retail store vide invoice no SLF02A[protected].. I was not at all satisfied with my purchase as i was feeling misc complaints from the set. Recently their was problem with charging and I was informed at your outlet that you have to purchase the battery.For the last 1 month 1 am trying hard but the battery is not available on your store and also on the service centre at ND block, Pitampura Delhi. I selected the phone because i was promised that all facilities will be provided under one roof but the same hasn`t happened. Regards, Akash

I have purchased Sony TV close 3 years back and covered with Croma extended warranty. There are horizontal lines showing up and made calls to Croma customer care and the complaint number is 148383. The attended service person has informed that it requires replacement of panel and it will take 15 days to deliver and fix the panel. It has been more than 50 days and the issue is yet to be resolved. I have made numerous calls to Croma extended warranty and supposed service personal and till day nothing has been done. Irony is the Service personal for last 2 weeks keep promising about the delivery of the panel every working day and nothing has been delivered yet. Calls to Croma customer care for escalation and request to speak with manager were refused. The promised call backs from Croma customer care were never met. I can provide details of the customer care person and Service personal who attended the issue if required. Not sure when this problem will be resolved.

Dear Mam, I had purchased Dell venue 8 tablet from Croma store ( Rohini-110085 branch) on 23rd Nov 2014 at 3:56 pm from till no.3 and bill created by nitesh kumar (Cashier). But i hardly used this dell venue 8 tablet but now front camera was not working and stop charging. I would request you to please advise me what am i supposed to do with dell venue 8 tablet. its only been few days and this dell venue 8 tablet not working. Please find the attached documents including invoice and other dell venue 8 related documents. Thanks &amp; Regards Arvind Rohilla [protected]@rediffmail.com [protected]

I have ordered "JBL Jembe 2 Bluetooth speaker" from http://www.cromaretail.com/ site on 20th November 2014 and the order Ref. No. SLE002EC0009833 I received the item on 25th November 2014. I found following issue are in the delivered item, 1. Power adaptor is missing. 2. The box back was not shielded 3. The box looks like too old and seems second hand. Hence I am not able to use the item. On the same day I sent mail to [protected]@croma.com, [protected]@cromaretail.com, [protected]@cromaretail.com, customer.[protected]@infinitiretail.com with product snap. Then called up customer care number[protected]. And I was surprised that they do not have policy to take complaint over phone. Since then I have not received any update from cromaretail. And ever alternate days I called up customer care number. But always they says it is being processed by concerned team. But when I ask them for the contact details of that concern team, they simply reject it. I do not know whether I issue will be resolve ever or not. So I am putting my complaint here and expecting some resolution.

Hi, I have bought a Croma phone online from www.cromaretail.com.The phone has an extremely low volume.The phone ringtone can only be heard at max 2-3 metres away.If I start the music player, a very low volume is heard.The volume is 1/3 of any smart or non-smart phone. The croma customer care took the phone for 15 days for service and now refuse to provide an alternative. The model is faulty and the service is faulty for such a reputed...

Dear Concern, I dont think so any company harass his own group company employee b ut it is happening with me I am an tata employee and i buy the producer on 15th Nov 2014 and as per communication i should get the Dominos Vouchers worth rs. 1000/- within a period of 4 working days but still i am waiting for that even i got the Free accessories kit with my laptop but half of the products are not working properly. now what should i do ? should i go to consumer forum or complain to any seniors of you. Regards

I HAVE PURCHASED CROMA MOBILE CRCB2124 FROM MULUND STORE IN MARCH 2014, ITSOFTWARE MALFUNCTIONING, NO SERVICE CENTRE AVAILABLE NEAR BY IN DOMBILVILI MOBILE NOT GOOD SUPPORT HELP US TO GET UPDATE SOFTWARE SADANAND B NAIR [protected]

Dear Sir, We have purchased a mobile on your Mumbai outlet on Dated 16.08.2014 after some time this mobile not work properly for example hang and any other problem. Please tell us the service center near by Hisar and other option please replace this phone. Please solve our this problem. Thanks & Regards.

Hi team, This is with utter dismay that I am writing to you about the poor after sales service that I have experienced with the recently purchased Samsung TV from CROMA, Aundh, Pune, Maharashtra via invoice no. SLF02A[protected] on 26-Nov-14, Wednesday. The purchase is in the name of Amresh Babu. The TV got delivered a day later but the installment hasn’t yet happened (1 week) We have been calling Samsung Customer Care, Croma Centre since then without any proper response to our query. There have been multiple calls and reminders and also a clear cut communication on preferable date and time for installation at our place- but we have only received fake commitments without closure. The last reference query logged with us is [protected]. There is no clarity on TAT from your end/response time to help consumers/ clarity on contact person and there is unnecessary follow-up, bringing in frustration. While purchasing this high value product, our friends had clearly informed of the issues in after sales with Samsung, but we still went ahead considering what was up on offer- however, now we feel that we should have paid due heed to our friends. Would also like to mention that the DTH purchased along with TV has been delivered and installed too. I am not sure if clear cut communication and adherence to timelines is also a difficult promise to be fulfilled at your end. Hope that this email is paid due notice and the installation fulfilled- though still not sure on how will the post service be. Amresh babu +91 [protected] +91 [protected]

I have bought a lenovo G50-70 laptop from croma sales, sec-3, rohini.As the model they were showing was having 2GB graphic card in it but it was not having any graphic card in it.The model displayed was having graphic card in it but my model was not having any graphic card.when i approched with my complaint to them they said the model you were looking was diffrent and that cost Rs.2500 extra.Now i want replacement for My product and they...