Croma Complaints & Reviews

I purchased a Symphony air cooler a month back from Croma. It stopped working for almost 2 week. Every time I call customer service, they say they will book a technician, however for 2 weeks no on has ever called or visit for the technical visit. Most of the times when you call customer service they say their systems are down, esp after hours.. most agents are not bothered to answer your questions...even supervisor are not capable of doing their job. I went to their website to complaint and it will say its sending the OTP to proceed further but nothing happens so very convenient that no customer can complaint

Stop making fool to the customers, If this company can not handle the customer complaints related to after sale service then why did you enter in the market.

I have raised a Service request regarding Gas Filling and service of my 1.5 tonn Croma spilit AC as on 07.05.2016.

I got a message as on 09.05.2016 from Croma care that my service request SR[protected] has been closed although i did not get any call or message of their technician regarding my service request.

And when i contact the Croma centre to complaint this issue as on 09.05.2016 they assure me that the technician will contact me within next 24 hours but it didn't happened.

Now today i.e on 11.05.2016, i further made a call to Croma care for complaining this matter they again said that their technician will surely contact to me within next 24 hours and raised a service request for the same again.

Hi,

I shifted to new place and I ordered a LG refrigerator on 17th April 2016 at R city Croma, Ghatkopar, Mumbai and the salesman told me that it will delivered till 30th April 2016, I asked if it is possible to prioritize my shipment as I wanted the delivery with couple of days, the salesman told he will prioritize my request and told me it will be delivered within a week that is till 24th April 2016, based on this confirmation I purchased the refrigerator. Now since 17th April 2016 till today i.e 11th May 2016 refrigerator, I am only getting new delivery dates :
1. 24th April at the time of purchase
2. 30th April
3. 3rd May
4. 7th May
5. 12th May
6. 14th May

This is so frustrating, when I will be getting my refrigerator and will Croma compensate the difficulties I have faced in last one month without a refrigerator and continuous follow ups with them.

Invoice Number: SLF02A[protected]

Dear sir madam,

I ashish agarwal, had made purchase of 5 electronics from your store croma situated in oberoi mall goregaon east on sunday 08/05/2016 worth rs. 97, 000/-.

Following are the 5 items:

1. Lg led tv 32”
2. Samsung refrigerator
3. Voltas 1.5 ton ac
4. Samsung microwave 28l
5. Philips mixer grinder

All the above items were to be delivered at below address:
Flat no. 203, vindhavan chs building no 3e,
Near kotak it park,
General a. K. Vaidya marg, malad (E),
Mumbai 400 097

Your person has promised that the delivery of the same will be done on 09/05/2016 by 4:00pm.

Next day i. E. On 09/05/2016 at 5:30pm i received a call from delivery person that address mentioned is
Flat no. 203, vindhavan chs building no 3e,
Near kotak it park,
General a. K. Vaidya marg, mahim (W),
Mumbai 400 016

So they cannot deliver.

When i called your customer care on [protected] to rectify the address they were very very rude.Instead on solving my issue; they said that they cannot do anything on this. Again i called on 10/05/2016, they were very reluctant to solve my issue. Then i visited your store on 10/05/2016 in evening to rectify the address they said that same will be delivered tomorrow 11/05/2016 but not sure when.

Still the electronics are not delivered.

This is very bad on part of croma that they don’t listen to their customer complaint. If tata company like croma will do this nonsense job then i don’t think you will survive in the competitive market.

Regards,
Ashish agarwal
Senior manager
Kotak mahindra bank ltd. - wealth management
Mobile no. +[protected]

I have purchased a hitachi tv, because o[censored]rgent requirement of customer delivery. When i checked in the office sound was not working and then i have raised a request to croma, then they said there installation guy will check and recommend for replacement. After 2 days there installation guy came and he said sound speaker is faulty but he can replace, as i bought new one so i said i need replacement, then i have raised a ticket and they said that some one will call me in 24 hours, after 30 hours i dint get call and then i called. Customer service girl mamta was unproffesional and laughing during the call. Now its 10th no contact for replacement. I could not use a tv for single day and i could not give deliver on time to customer because of lack of tv. Its almost like harassment

After having given up on samsung, due to their poor response, we called croma as we have a two year extended warranty for our washing machine. This is the third week and we're still waiting. The service person had called me a couple of weeks back saying he would come on a monday morning and we asked to come on saturday. He did not turn up on the saturday. The following monday he calls up and says he would definitely come on the following saturday. He didnt even take my call on saturday. I called up croma to complaint about the response from the service person. They said they'll sort it out immediately. Which they have been saying for the past 3 weeks. Iam not sure if i would ever recommend croma to anyone i know.

Dilip

I have recently bought new food processor of Richard Morphy from Croma store. Not even 1.5 Month. There a sevear smell of burning wire I have been complainting since 1.5 Month, got more that 50 calls from the service center asking the issue all the 50 times but no one has visited my place to address the issue.

If you cant solve the issue you have no right to torcher them.

Dear sir/ma'am,
I have purchased the croma ac 1.5 ton 5 star from croma janakpuri. And my complain no-sr[protected]/04-05-16 ac is not working in auto mode and stabilizer is also not installed by the technician. I have many called to the costumer care (Cc no-[protected]) regarding this complain but i have not received the any reply from the croma.

So i request you to please take the action against this matter. It is very urgent.

Regards,
Angad jha
[protected]

Issue
1. Purchased led tv from croma aundh 25-apr-15
2. Noise issue faced in apr-16, complaint registered on 23-apr-16. Complaint no bow230416fs00074
3. Croma failed to notify to manufacturer samsung by 25-apr-16. On every follow-up got standard answer "we've informed the concerned team, they will call back" after too much followup and talk with sr. Member in croma customer care, croma notified samsung on 01-may-16
4. Samsung service technician said the product is out of warranty and any service would be chargeable. 2-may-2016
5. Called back croma 2 times, got their standard answer. When demanded to talk to sr memeber in customer care they simply said "no one available right now, will call in 2hrs" 2-may-16 and 3-may-16
6. Finally in absence of response samsung cancelled their service order 6-may-16
Solution required
1. Require the tv noise issue to be fixed immediately without any cost (Being warranty related matter)
2. Send strong message to croma management for negligent / careless behaviour

I will never buy anything from croma again. Firstly the sales service was terrible, only one cashier in a huge store !!
After buying the ac on the 3 rd .Of may .Its now the 7 th of may no sign of the ac !!! No seems bothered or concerned, after calling the customer care they only said they will put in a reminder, when the installers had arrived at my house. Third class service, sales and after sales service . You should shut down.

I had visited Croma Annanagar to buy 2 branded Air coolers. However, the sales guy there tricked me into buying 2 Croma Air Coolers assuring of regular service and warranty. When the products were delivered I did not check in detail but later on I found that the air cooler was defective. The swing was not working at all. It was stuck and that is when i realized that I was sold a defective piece. However i could not raise a request at that time as i was travelling.

I then raised a request for service after a couple of months hoping that it will get rectified. The product is still in warranty.The Service request numbers for the two air coolers are
CHN180416FS00006 and
CHN180416FS00007.
However even after 2 months and 20 phone calls requesting them an update on the service no one has come for a service till now. Also i got a message saying that I cannot be serviced as spare part is unavailable. No service guy has come and checked but they just closed the incident giving a false reason.

I have bought many products in Croma. However i will never ever shop in Croma. Their service is pathetic and the have utter disregard to the customer. I really regret shopping and purchasing the items in Croma. They provide all defective products. I am cheated. Anyone reading please do not buy from Croma.

I had purchased Croma microwave 6 months ago and have registered 2 complaints on its working. The croma customer service is pathetic and is worst among all the Electronic appliance companies.

The Crome microwave that have purchased is now switching off on its own and does not provide the heating effect. I had complained previously also and they sent a technician who did not know anything about microwave and he said that this is the way microwave works.

Now the microwave has completely stopped working.

I will never buy any cromaproduct and will advise others to also be. Ware of the products of Croma.

My complaint number is:HYD040516S500001.

I had purchased a 49 inches UHD TV, model no. 49UB850T from Croma R-mall Ghatkopar on[protected] by paying Rs. 1, 22, 000.00. There is some problem with the set; while watching the screen goes blank but the audio is still on and no video. We have extended the warranty till[protected]. We have been complaining about the same with LG service centre since April 2015, and several times but all in vain. Once they have changed the mother board also but the problem still persists. I am attaching the details of the invoice and the complaint lodged to customer care LG for your information. I have been associated with Croma for last 10 years and we have purchased several electronics gazets and I also have full faith in TATAs, the way they treat the consumers. So I request you to help me in getting my TV replaced/repaired soon. Hope to hear from you soon.

We bought a voltas ac o 17th April 2016 from Croma, Kammanahalli, it was delivered the next day. Till today it is not installed. Everyday they send an SMS saying that the issue has been resolved, if you dont call back the number.. it is assumed that the issue is resolved. Every single day it becomes my responsibility to call the store and tell them that till date no one even bothered the come and install. After 2 weeks they happily closed the issue number which we raised and conveniently allotted another issue number.

After 2 weeks of waiting and fighting, we have opted for LG now and the same issue continues. Having spent my money and time, everyday it has become my headache to act on their SMS whereas they proceed with their poor performance. This was the first experience and is the worst.

Dont buy any of croma's air condition, even though they have good period of warranty. I am regretting buying ac from croma it repeatedly incurs problems which cannot be solve by the croma's technicians.

Instead of my repeated complain no acceptable actions were taken, they have the product but no service!

Rating in minus
Instead i shld have purchased cooler from a local shop.

Croma store koramangala:-

"would suggest any other local shop but not this wretched croma."

Please don't buy any product from this store, this guys are fooling us. I have purchased new acer laptop from this store. After 15 days the laptop get auto restart, when i called acer customer care for the same issue, they told me this laptop is out off warranty and already registered on some other person (Abujar khan, sister it tech), and already he raised two service request for the same issue. The store person fool me and sell second hand laptop to me, now they not replacing the product. And now these guys are saying go to acer service center for the issue, we will not taking back.

I had the faith regarding your services provided from a brand like yours that why i choose to purchase from you . Now what i get the feeling that i wasted my money and time until & unless my problem gets fixed as soon as possible.

Croma-koramanagala2
Ground floor, indraprastha equinox, bangalore - 560095
Invoice no. Slf02a[protected]

I Bought Voltas Ac from croma with 2 year extended warranty, now my ac come under Croma warranty i register my complaint one week before but till date i didnt received any feedback on my complaint. when i call in customer care they are requesting for one more days but yet nobody visit at my place. i fed up to call in customer care as not getting any satisfy answer.

Dear sir/madam,

We had purchased Tablet of Croma company from Croma, Mulund [W] showroom [Invoice No.SLF02A[protected]].

Our Tablet had some problem, for which we approached your mulund [W] showroom on 16.04.2016.We got a call from your customer care representative [61508411] from mulund [W] showroom about collecting the same as it was under extended warranty period.

When we went to collect tablet on 19.04.2016, She gave us one contact no. [protected] stating that this is company's number and representative from company will come and collect and deliver the tablet.We tried the number many times and got the answer "Dialled number does not exists".We also tried your contact no.[protected], but it was continuously on voice mail.

This is very frustrated to get a wrong number from your mulund [W] showroom.Also it is difficult to visit your showroom every time for small issues such as to take company's Toll Free number.

You are requested to guide us and inform us the process to get the Tablet repaired at earliest.

Regards

Isha Nagvekar

Even i have purchase lenovo laptop as per paisa back scheme i should receive my ew money back since i did not use warranty even single time but if i call ew customer care they are routing to normal customer care if i call to normal customer care they are routing to ew care center as a ball passing here and there i never seen such a poor service from reputed retailer like croma [protected]@gmail.com

I have purchase a LED on 02/2/2016, led is not working at present. Regarding service, I have registred a complain on 15/4/2016 in customer care vide complain N. 30N150416 FS00055 dated 15/04/2016 service of led not working. But, unfortunately, no service guy has come to attend and no support has been provided by your end.
Kindly provide the service as soon as possible or replace my LED.
Regards
MANOJ GAUTAM
MOB : [protected]
email id : [protected]@gmail.com