Croma Complaints & Reviews

Sir/Madam, Writing this after completely loosing my patience.I have been suffering from this problem since 8 months, thus finally writing to you.I gave my laptop for OS recovery to the same salesperson from whom i bought this laptop.He agreed to it.Hence i Provided him with CDs for backup .He started to take recovery of OS by inserting the first CD, and then he left.So finaly after two hours I came and checked that Recovery was lost from my computer and wasnt taken into the CDs as the CDs werent changed.
This all happend in January.Since then I have visited Croma many times and they are not providing me solution for it.the person who did this mistake has left the job.The Cost of CDs is Rs 530 and Manager there told me that he will pay 50%, i disagreed that and then he talked to me in such a harsh voice that its unbelievable for a customer to expect that from a store manager. He told me that "Who are we to pay".I mean how a great company like croma can hire such useless people who dont have sense to talk to customers.His name is Mr Charles(Assitant manager) in croma banshankari, Bangalore 560085.I felt really bad and it has broken my trust from croma.I am not going to buy any thing from croma in my whole life and woud never recommend anyone to do so. Finaly I am writing to you.Help me out with CDs.Hoping atleast you wont disappoint me like your invaluable staffs in that branch.
Waiting for your reply.
Thanks
Mob: [protected]

Complaint no:
1. PUN020716FS00004
2. PUN180716FS00004

I had raised a complaint couple of times, but no one responded.

I had asked to install refrigerator door tray for which i am ready to pay. Refrigerator is still under warranty.
They have also charged me for extended warranty for another 2 years. What is the use of such warranty when they don't provide service, even customer is ready to pay them. Pathetic Customer service and support team.

Every time i call customer care, they have only one answer - "we will try to resolve soon". Its been more than 1.5 months now.

I would recommend not to buy Croma products. Initially we may find it cheaper as compared to other brand, but eventually its our lose because they dont provide after sales support

I purchase croma led tv from croma store in cp new delhi in feb which is still under warranty.
in the month of aug (around 1st) my led stopped working and i put a complaint regarding the same on there customer care.
after 72 hours (where i was told 48hrs) there technician visited me and checked my led tv.
he took couple of shots through his phone of tv and invoice and told there is a part which is not working which will be resolved within a week or a new tv would be replaced.
its been 2 weeks i am daily receiving 2-3 calls from croma customer care asking weather my issue have resolved or not and i am daily over and over again explaining them the whole situation that technician visited he told it will be solved in 1 week its still not been done.
please look into this matter as soon as possible.

I bought this motorolla cordless phone 7 months back from croma and it was giving a lot of issues so i handed it to croma for repair on august 13th, 2016. I got a call today i. E. Aug 24th, 2016 from croma stating that the service centre of motorlla cordless phones are in mumbai not in delhi so the phone will be sent to mumbai for repair which will take an additional 10 days.
Questions...
1. Why was i not informed by croma that the product which i am buying will take a month of time to get repaired.
2. Why was i not informed for 10 days after handing over my phone to croma. If the service centre was in mumbai why was the phone not sent initially.
3. Is there any tat, that you really follow when you are service industry or is that depends on your mood.

I have no phone at my place and i am not able to use my landline. If this was to take so much time i could have given a replacement phone till you are not givig me my phone.

Dear customer, your service request del130816ws00045 is registered with us & shall be resolved at earliest. Please call [protected] for any query

Above is the ticket number.

I am sure someone will respond to wha i am submitting.

Regards
Deepak

I purchased a laptop which cost rs 28990/- on 7/8/3016 on that due to less fund i didn't purchase ms office 2016 after one week i contacted them regarding ms office 2016 they were asking 2740 which was for rs. 1000 on 7/8/2016. I requested their manager at janakpuri new delhi retail store for ms office but he was not ready to listen to me. Now i'm fade up with the behaviour of croma so now i want to return back laptop urgently. Worst experience with croma.

Hi,

I bought a moto g turbo edition dual sim lte black from croma store on date: 13/08/2016. Here are the store details:
Infinity retail limited trading
Plot no. 4, soul city mall, new delhi - 110075
Cst / vat: [protected].

Same night when i inserted the 2nd sim it did not fit well inside so i pulled it out and the whole sim tray came out.
So i went to croma store to ask for a replace and they did not even listened to me and told me to go to motorola service center. So disappointing behaviour from india's best electronic's store by india's most trusted brand tata.

Later i went to motorola service center for a replace request, they told me a shocking story. They said motorola g phones are not allowed to sold offline except 3 states and roi online only through amazon flipkart etc.

Now im really tired of going places and do not know whom to ask for help?
Such a bad experience with 2 big brand names whom we can trust on!!!

Please help us to resolve this issue asap, as i bought this phone from my hard earned savings of 6 months.

When we play song, vedios or anything else which produce sound so no sound is coming from it and in setting full sound is their and if play something which produce sound and earphone is connected so it produce sound in earphone but it doesn't produce sound without earphone. And. Also it produce sound when speaker is connect to it but without speaker or earphone it doesnot produce sound so what to do?...

I purchased a washing machine (Super general-chroma) on 3rd of august. Washing machine doesnt even get switched on after the demo. During the demo from technician everythin was working fine.

After this, i had cqlled customer care team of chroma and logged my complaint. There were two commintments after this but no technicain came till date to fix the problem. From 11th till 15th i was out of station though.
I badly need this product to be replaced with a working or repaired asap

This has made me to get a very bad impression on chroma and its service. Also i may not suggest anyonr going to chroma in future.

Yesterday I went croma saket to buy a fm radio is asked to show us product d executive who attended customers they r saying to each other tu dikha de tu dikhate to each other n nobdy is there to attend us...wht is this? If we wnt to purchase high amount items to kya tabhi attend kiya jayega ...total ignorance no body considered us...such a bad experience not a first time hamesha eyse hi hota hai...khali Idhar udhar ghoomna theek hai beside attending their customers...I came empty hands...shameless people

Respected sir today while we purchased a hp printer from croma store at bhayander opportunity max us mall we were given a commitment to give a black cartridge of ink with the printer from the sales person later we were said that they can't give us the cartridge so the store manager was called to solve the problem instead of solving the problem he was being rude to us & finally the cartridge wasn't given we are very unhappy with such kind of behaviour at such a very big store we feel cheated hope you could help us. Thank you

Ap sirf croma ke hi products seal karo brand me ap customers ko bhuot lot lete hu market me jo scheme mil rahi hai ap ke paas woh nahi hai. Mager ap ke seals men choot bol ker customers ko phasa rahe hai. Mujhe kha gaya the 10 % chase back hai mager nahi mila. Lagta hai mujhe cunsumer cort jana padega. Ya app mera problem sol karo.... Maine samsung a7 2016 liya hu i am siddiqui.... Mujhe ek jio ka sim diya gaya aur ek from bhi jo ke gujrat ka hai yaha woh activate nahi honga mai 3 din se preshan hu ko help nahi mili mujhe aurangabad prozon croma se. Ab ap ka products toh bik gaya ap ko kiya.... Stikly ap mujhe 10 % chash do ya apna products wapas lo. Warna mere liye cunsumer cort kholi hai. Ap ne choot bol ker mujhe phasaya kiya. Ap ki policy me ye samil hai.. My no [protected] sadequi siddiqui

I have purchase oppo mobile model no. F1 f / golden from croma store in r-city mall, ghatkoper, mumbai. On 10th july 2016 at 7.29 p. M. Invoice no. Slf02a[protected].

Imei 1: [protected], imei 2:- [protected].

Handset has been sold by sales person sagar & amit -[protected]. And also they told they don't have oppo gift which has come with the oppo handset, that will get delivered at your residence address in next 2 days. But now it is almost one month and i am continue doing follow up with amit on the given no. But not getting any response from his side. I request you to please look into this. This is clearly cheating with me, in the bill copy thy have mention also that gift is pending.

I purchased an Led from chandigarh Tata chroma center, was worked properly till today morning but unfortunately LED not working like switch off no power.
The details as mention below.


Inv.no. SLF02A[protected]
Date..[protected]
Item code.. 193221
Purchased from- Infiniti Retail Limited Trading as Croma..
.Chandigarh.. sector 22B-A080


Harishankar Mittal

[protected]

I have purchased whirlpool 1.5 ton 3d cool a. C. As in april 9th 2015 the date of installation i complained both the dealer croma and whirlpool every month wise they are just taking complain technician is calling but not coming to see saying other person will a. C. Is not getting the cool as per the ton and spark is coming when starting. Water is flowing inside rather then outside. Some burning smell is coming. Croma is also not talking with whirlpool just they sell the product that call no bother about what customer is facing and whirlpool also not maintain the service quality.

I have purchased croma washing m/c 2 yrs ago with extended warranty of total 4 yrs, registered complaint on 22-july-2016 with complaint no: sr[protected], technician visited on 26-july-16 & said "pcb faulty" & will get it replaced within 5 days, but till today not resolved & on calling customer care daily they are saying same story as "part not available" & you will get a call in 24 hrs, when escalated to supervisor mr akhil & mr subash at 2 different times both committed to resolve issue by 10-august & said service team will contact me but not even for a single time i have received call from service team & i myself have to follow up with customer care & when asked for higher authorities contact no. They are unable to provide it. Mr akhil & mr subash supervisor are absconding now when trying to reach them. This is the worst kind of support i have received from any service provider & they are cheating people, need to be taken strict action against croma & also it has to be banned from selling products when unable to provide service.

My 1.5 ton ac, under extended warranty, has been taken for repair since a month - for gas leak and panel not working. I have not got any favourable response from customer care who say its going take time as the panel not available. It is my workplace ac, so unable to function in my work[place.
This is second time i am facing similar problems. Earlier cromw took 4 months to repair my washing machine.\
I am quite disappointed by the after sales service especially when in extended warranty period.

Hope i get someone to respond and return my ac repaired and working asap.

I have purchased voltas s/ac 1.5t 185jy 5s from c. g road, ahmedabad store on 16/05/2016. invoice no. slf02a[protected] of rs. 37515.50/- which gives free installation by voltas and one year warranty on whole product and five year warranty on compressor.

I was having a problem of water leakage and gas leakage for which i have made complain with voltas (sr. no.[protected] dated 06th july, 2016) and also with croma (sr no. bow090716fs00012 dated 09th july, 2016).

Now it is told by voltas that it is not a installation by voltas but it is done by croma installation so voltas is charging money for addditional stand, dismentaling & also for new installation and it is also told by voltas that warranty is now limited subject to faluty installation as it is done by croma.

Firstly when i contacted croma the officials denied that installation is done by them, then after complaining so much ms. yasmin & mr. ramsankar as relationship manager of croma store told us that the installation is being done by them and they regret for the faulty installation but they have no answer for the charges to be paid by me and also for limitation of warranty.

On finding the actual installation croma gave me installation request no. [protected] by voltas but the local service centre of voltas denied the installation. the actual installation is done by mr. usmanbhai from sarkhej ahmedabad, (mob. no:- +91 [protected]) mr. usman told me that he was instructed by ms. yasmin of croma for the installation.

I have purchased aled tv at amritsar. Presently i am staying at unnao (Up). Both the speakers of set are not working. Many times i tried through customer care but ther is no action. Even they are not able to give me there service centre address nereby. Particulars of set :-

Croma
Hd led lcd tv 80 cms
Model :crel7184

Registered mob no:[protected]
The product is not undrr warranty

Regards
V k gaur
Hno 495 a b nagar unnao (Up)

I have a Croma tab, it has battery issues since after three months I bought it. Every time I take it to croma center in Ahmedabad panchavati center from where it was bought they just inform there is no issue, but it is still continuing. I didn't expect worst services from a TATA team... Till u buy the product they will pamper you but once u pay the amount u will be treated as stranger..eventhough company has good customer policies...none abides it.

Complaint no chn230716fs0005 dt 27/7/16 booked at chennai croma store.Mechanic came on 30/7/2016 and replaced the main board.But the board that he brought and fixed also defective and not having audio.However he managed to get the sign of the servant maid and now the company says the complaint resolved. The tv is in extended warranty upto 23/11/17 . Very bad experience shall i go for consumerr forum