Croma Complaints & Reviews

I have ordered a voltas 1.5 ton windows ac on 16th of april and due to its non availability, it was cancel on 26th of april they do not bother to tell me. When i called to customer care then i get that information. And that was just a trailer of how croma deals with their customer. They think that it was not necessary to inform customer about the cancellation of order. Ans as i said, it was just the beginning. My actual nightmare start after...

I have booked/ordered 2 Samsung ACs (Split and Inverter) for the first AC i had to call CROMA customer care everyday for the installation (it got delivered without any issues) but it did not get installed. After raising n number of requests and calls a technician comes in after 5 days of delivery for the installation. This is very frustrating that CROMA has such a bad reputation. For the second AC it got delivered within 7 days as promissed...

I Amit Kumar Gupta I bought a LED from croma situated at preet Vihar Delhi, I have booked a complaint request no 203532 dated 12.05.16 but till now technician not attend the complaint in respect on complaint, we are in very trouble due to not running the LED, kindly look into this matter instantly, please do urgent and see the matter as soon as possible our weekend almost trashed please do the needful...

I have purchased split Hitachi Ac from croma Andheri West link road on 9 may 2016.
I was told by MR RAjesh that ac will be delivered within 4 working days So I made a cheque payment n which was cleared on 12 may
but till now( 14may) I haven't got ac.
Every time I have to follow up.
I have sent the msg of my bank account being debited, but they say we will get credit after 5 days.please look into this as I am very...

Following mail is sent to [protected]@croma.com which has complete details.
Worst ever experience someone advice if i should sue this company for this.

One month gets over in 2 days from date of complaint.

Dear croma service team,

I'm writing this mail in great distress and am extremely tired calling your 24 hours customer service no. [protected] who only provide word services.
br...

Hi, complain was logged on 5 th May 2016for AIr condition . call log no MUM050516FS00004 is registered but till date not attended. When called to customer care they gave false updated stating that call was not answered hence call closed.
Want a strict action taken against Croma
On emergency want the AC call to be Attended at the earliest as it giving hot blow...

Had purchased a Symphony Hicool Smarti cooler from croma(Pune Solapur road, wanowrie branch) worth RS.9395.50 on 26/4/2016. But from the first use onwards it was blowing out hot air.The cooling system was not working. Hence the next day itself had to visit the croma store again n requested them to replace or refund my amount back.On which they agreed and gave me a refund receipt and informed me that I would receive my payment within the next...

On 4.5.2016, complaint was made to customer care no.[protected] for non cooling by croma window ac. Service request no. Was given by them was del040516fs00038. One person came on 5.5.2016 and said that gas had to be filled in and it would be done within 2-3 days.
The customer care no.[protected] was reminded on 7th may, 9th may and 12th may. But even after 9 days after the request note no action has been taken to repair the air conditioner...

When we purchased the refrigerator on 8 May 2016, we confirmed about delivery- we were told next day! We were happy and paid immediately.
I took the day off from work so we could accept the delivery. It came late night after several followups. I could have attended work full day.

When we purchased the sales staff did not even inform us that it will take upto two working days after delivery - for installation! Only when...

I purchased a Symphony air cooler a month back from Croma. It stopped working for almost 2 week. Every time I call customer service, they say they will book a technician, however for 2 weeks no on has ever called or visit for the technical visit. Most of the times when you call customer service they say their systems are down, esp after hours.. most agents are not bothered to answer your questions...even supervisor are not capable of doing...

Stop making fool to the customers, If this company can not handle the customer complaints related to after sale service then why did you enter in the market.

I have raised a Service request regarding Gas Filling and service of my 1.5 tonn Croma spilit AC as on 07.05.2016.

I got a message as on 09.05.2016 from Croma care that my service request SR[protected] has been closed although i did not get any call or message...

Hi,

I shifted to new place and I ordered a LG refrigerator on 17th April 2016 at R city Croma, Ghatkopar, Mumbai and the salesman told me that it will delivered till 30th April 2016, I asked if it is possible to prioritize my shipment as I wanted the delivery with couple of days, the salesman told he will prioritize my request and told me it will be delivered within a week that is till 24th April 2016, based on this confirmation...

Dear sir madam,

I ashish agarwal, had made purchase of 5 electronics from your store croma situated in oberoi mall goregaon east on sunday 08/05/2016 worth rs. 97, 000/-.

Following are the 5 items:

1. Lg led tv 32”
2. Samsung refrigerator
3. Voltas 1.5 ton ac
4. Samsung microwave 28l
5. Philips mixer grinder

All the above items were to be delivered...

I have purchased a hitachi tv, because o[censored]rgent requirement of customer delivery. When i checked in the office sound was not working and then i have raised a request to croma, then they said there installation guy will check and recommend for replacement. After 2 days there installation guy came and he said sound speaker is faulty but he can replace, as i bought new one so i said i need replacement, then i have raised a ticket and they said...

After having given up on samsung, due to their poor response, we called croma as we have a two year extended warranty for our washing machine. This is the third week and we're still waiting. The service person had called me a couple of weeks back saying he would come on a monday morning and we asked to come on saturday. He did not turn up on the saturday. The following monday he calls up and says he would definitely come on the following...

I have recently bought new food processor of Richard Morphy from Croma store. Not even 1.5 Month. There a sevear smell of burning wire I have been complainting since 1.5 Month, got more that 50 calls from the service center asking the issue all the 50 times but no one has visited my place to address the issue.

If you cant solve the issue you have no right to torcher them....

Dear sir/ma'am,
I have purchased the croma ac 1.5 ton 5 star from croma janakpuri. And my complain no-sr[protected]/04-05-16 ac is not working in auto mode and stabilizer is also not installed by the technician. I have many called to the costumer care (Cc no-[protected]) regarding this complain but i have not received the any reply from the croma.

So i request you to please take the action against this matter. It is...

Issue
1. Purchased led tv from croma aundh 25-apr-15
2. Noise issue faced in apr-16, complaint registered on 23-apr-16. Complaint no bow230416fs00074
3. Croma failed to notify to manufacturer samsung by 25-apr-16. On every follow-up got standard answer "we've informed the concerned team, they will call back" after too much followup and talk with sr. Member in croma customer care, croma notified samsung on 01-may-16br...

I will never buy anything from croma again. Firstly the sales service was terrible, only one cashier in a huge store !!
After buying the ac on the 3 rd .Of may .Its now the 7 th of may no sign of the ac !!! No seems bothered or concerned, after calling the customer care they only said they will put in a reminder, when the installers had arrived at my house. Third class service, sales and after sales service . You should shut down....

I had visited Croma Annanagar to buy 2 branded Air coolers. However, the sales guy there tricked me into buying 2 Croma Air Coolers assuring of regular service and warranty. When the products were delivered I did not check in detail but later on I found that the air cooler was defective. The swing was not working at all. It was stuck and that is when i realized that I was sold a defective piece. However i could not raise a request at that...