Croma Complaints & Reviews

I have purchased 2 CROMA window Air conditioners from Croma retail outlet at Aditya Mall, Indirapuram a year back.

Soon after 4 months of installation, one of the air conditioners stop cooling. When I can called the customer care dept. to send the engineer, I wd told that my A/c has an extended warranty which expires somewhere in June 2016 so its better I should call the technician in the month of April- May, since winters...

My parents purchased a washing machine for Rs 10720/- from Croma, Pacific Mall on 28th October, 2012 with 2 years warranty and also bought an extended warranty for 2 years valid till 20th October, 2016. Now if they call Croma for any issues, executives at Croma claim that the services provided to us during the tenure have already touched the maximum allowed limit(which in Croma's case is equivalent to product's price). During this tenure,...

Date: 6th April 2016
To
Kind attention
MR AJIT DOSHI
Samsung India Pvt. Ltd

This is in reference to the service request number MUM210316WS00034, MUM020316WS00038 and MUM300316WS00004 for submission of my handset Samsung S6 to Tata Croma at Breach Candy for sending the handset to the Samsung Service Centre.
Tata Croma had sent my Samsung S6 handset to your servicing centre thrice:
2nd...

I bought a croma ac 1.5 ton on 31st mar'16 and was informed that it will be installed in 2 working days... But this did not happen. Installation was only done after 6 working days and on installation we get to know that the outer compressor unit is defected... It's not working... When i called the customer support... The gave me an etr of 3 working days...

This is the most disappointing service i have received...

My Phone No [protected](If anyone willing to help), Bought an Hitachi Split AC on 2nd April and its still uninstalled. I called them thrice and every time they disconnect the call. Very Unprofessional and stupid people supporting customer's. I have given them enough business so far, but Now this must be last experience. Frustrating Experience, there is no direct no to reach those seller and there is always long queue to talk a representative...

I purchased an ac on 31st march from croma store at soul city mall dwarka sector 13 around 07 15 pm but painfully it has not been installed till today i.E. On 5th april 2016, inspire of repeated calls and a personal visit to store by my retired father. The attitude of staff on phone and in person has been very callous and unhelpful. Kindly try to help me as soon as possible, because it's taking away my faith on a trusted brande.Please provide...

Croma has given me the worst possible service that I can think of. I purchased a Samsung 55 inch 3D LED TV less than 2 years ago and was hounded by the sales guy to purchase an extended warranty which in hindsight turned out to be a good decision but nothing prepared me for this kind of heartburn. I put in a request for a claim that my TV was not working on 14th March and was visited by a Samsung mechanic who mentioned that my motherboard...

A refrigerator had been purchased by me through Tata Chroma Outlet Cannaught Place, New delhi on 8th Jun, 2014 with warranty of two years till 08th Jun, 2016. Now it had some technical problem and need to change few parts of it as per their executive who visited on 23/03/2016, which need to replace with 3-4 days but it had been not replaced till now 04/04/2016.

Complaint number "DEL200316FS00002" I have been fade up with making...

There is problem in control card of my split AC 1.5 TR. Model No. CRC0914 it is now under extended warranty. I file my complain on 15-March 2016. I only call customer care Executive and talk for the updates, still they every time required 24-Hrs. time to confirm the details of service request status.
I think I've made mistake to choose Croma Product....

I ordered hp envy series laptop from croma retail North Usman Road, chennai.

I ordered date is March 26th and they said in 3-4 days it will be delivered. But when i call Mr. Prasanth who is incharge for sales said due to financial year the stock is not updated and it will be updated on Friday and delivered on Friday . Means April 1st.

Then i called that guy and he is not picking the call, later i called from...

I have purchased 2 units of air conditions against invoice no slf02a[protected] as on 30th march2016 and series of surprises begun from here .
1)team croma has started with refusal of tata employee discount by referring to the internal systemic changes.
2) then they expressed inability to deliver units on time due to their ware house issues best known to them. After long interaction about delivery and installations they had...

I purchased a hp laptop on 14feb from croma, that very same day at croma the touchpad of laptop was not working to which croma executive said to use it for 1more day and give them feed back. The same problem was continous and i visited croma for continuos 4-5 days and after that they replaced my laptop and gave me a new one. On 1st april my laptop started to hang continously again i visited the centre and on 2nd april they took my laptop...

Re: don't buy croma led complaint about faulty croma led purchased at croma centre from rohini sector on 27 janurary 2016

I am unhappy with the quality of a led croma i bought croma centre from rohini sector on 27 janurary 2016 and i am writing to seek a replacement.

The led croma screeen problem
Yellowish face coming on day, & very blacy face coming on night seeeen,
I compare with 4 led, one...

Need to share my experience with croma, bandra west . I bought the a.C. 2 ton panasonic from croma on 5 march 2016. The purpose was to keep my living room cool which is is approx 200 sqft. But the day when it was installed, i told the installation guy that ac is not cooling, he told me to keep patience, it will be full cooling after few hours and he left. Those few hours passed but the cooling remain the same. Then i contacted the panasonic...

I have ordered a led emergency light from croma on 10th mar, they send a message that the product got delivered. But when i complaint they said that the issue will be resolved within 24 hrs but now it becomes more than 18 days. I have called them several time also mailed them but no response want to legal against them.They are just big lies and thief in the name of tata....

This is with respect to a delivery of a Cooler that was expected to be reaching my house between 1200 hrs and 1700 hrs yesterday is still not traced anywhere in your system.
I had bought a Symphony Cooler on 26 March 2016 with a printed delivery date of 27 March 2016 in the mentioned time above from Croma, Wakad.
As I write to you, no delivery has happened nor a call to apologies. No one informed when this would be done.br...

I lonched complaint of my washing machine on 1st march, 2016. service persone visited and retured giving assurance of returning with faulty part within 5 days. but still today he never returned and no feedback from croma. washing machine is daily using equipment and it is not working from about 5 weeks. i also called croma two times but poor responce from executive non other than sending reminder to service department....

Croma bhayander store do not have this product FTKM50 as available on online retail store. When they put the code of the above mentioned product in the system the product is actually FTKH50 ECO SERIES. Which is not the latest product of daikin and what croma is claiming to sell online. I always had great respect for tata company. But it saddens me to see such incompetence and probably a fardulent activity going on. A customer if orders the...

I had purchased one lenovo tab miix 2 8 model from croma, malad mumbai store. After plenty of research online i found that the specifications of the tablet is quite impressive and good under a budget. The croma price was on rs 9999. I purchased the tablet on 14 january 2016. After few days o[censored]sing per say 10 days, the tablet started freezing and several hanging problems there. Tnen i started calling lenovo customer care. They gave me some...

Hi-
I bought Samsung television exactly 1.5 years back. I understand my warranty period has expired. However, the television piece that was dispatched to me was already defective in terms of the Panel that had dust. Initially (1st year), I thought there was only small dust particles, however, over time, the black spots have circulated and I have dark spots on my TV, with just 1.6 years of its life. I was told by the service person...