Croma Complaints & Reviews

I had purchased Croma refrigerator 225 Ltr 21/04/2014 and within one Month it started giving problem as it was not giving cooling. Croma technician visited my home twice but as he could not resolve it even after replacing few parts I requested them to give me replacement model. Ever since i am following with Croma Customer Care and Service department and after 3 months I receive feed back from Croma service team that they cannot give me replacement but can only repair. Its very disappointing to know that even after two repairs if only one month old purchase refrigerator they still want to repair further I am really regretting my Decision to buy Croma Refrigerator.

Unfortunately I had purchased Croma Mobile Phone CRCB2243 from your Juhu Store on[protected] and before one year I had faced many problems in that piece and lastly I had given for repair of Sound Disabled and on/off button not working on[protected] and for that Nobody is neither replying properly for my Mobile phone given for repair nor giving any feedback. And I came to know that they had sent my mobile phone to Pune for repairing. I want to ask if they have Mumbai base and many stores in Mumbai itself and they have repair centre at Pune ? Either they are giving wrong information or they had just kept my Mobile for experimenting so that they can prolong days to complete one year of warrany.

Hello, I have bought Croma Mobile phone on 30th Nov-2013 from Bangalore and it is still under warranty. After used for 3-4 months, it started causing many issues. So we sent it to service center and they sent it again @ Pune location to repair it. it took almost 15-20 days to get it done but while receicing, it has been noticed that volume button located outside not working, seems not connected from inside. Again it started giving battery issue, Network lost issue and majorly not charging (off state). While I submitted again at stores, they took it for repairing and now demanding amount to get it repaired. if it is under warranty and no physical damage, how can they demand money by arguing that mobile damaged (Board inside). I want to file a complaint against Croma, as they are not addressing my issue nor giving any senior fellow to take ownership or escalate.
9th Aug-2014 - SR number - BLR090814WS00004
12th June-2014 SR number - SR[protected]
22nd May-2014 SR number - BLR220514WS00001

Hi,

First i was highly irritated coz of your service now in the morning Mr.Vimal from Croma called told me it will your case will be resolved today plz speak to Mr.Vijay number [protected] WHEN I CALLED HE SAID I WILL NOT DELIVER ur TV first u get angry i will think whether i will give TV or not i have the phone recording for it and then he disconnected the line coz of your poor service and wrong commitments a customer wh has spend his money is not allowed to get hyper why coz ur employee don't like it and then u threaten the customer now be rest assured this will be lodged in police complaint against croma nd ur employee vijay pathetic people and service

My name is robin. I purchased a Sony experiaM2 mobile on 21st july from croma store in Gurgaon and i started feeling the problems from the day i purchased but i was thinking that its new 4 me so i m not getting it properly and the problems was not permanently exist that time, some times its working fine and sometimes not but now after 20 days the problems become permanent in mobile and when i took it to the nearest croma store they suggested me to get it rectify from sony service centre. Means its gud to make fool of customer and add a proud and trust kind of words with TATA company. Just start selling your diffective items and send the customer to the another company service centre. Now i dont want this mobile and want to purchase a croma product and then i will see where u send me. its ridiculous. i never expected this from your chain bcoz i was also a TATA emplyee earlier.

I had purchased the following product and was promised free accidental damange cover / insurance worth Rs.4000, HP bag worth Rs.1700, free gifts worth Rs.1000 Item Code : 184112 Item Description : HP 15-R013TX Blk 38cm (184154) Tax Code : R3 Rate : Rs.39, 990.00 The only thing correctly given to me was free gifts worth Rs.1000, the laptop bag was wrongly provided to me which was of a lesser series of amount approx Rs.1100 when I confirmed it with HP, they said there was a better bag which was in the offer. The laptop when I removed it at home as I did not unpack it at the store, it already had a small scratch. CROMA IS A FRAUD COMPANY AND DOES NOT CHEATING AND WOULD LIKE ALL OF YOU TO BEAWARE AND NOT BUY FROM THERE. THEY SHOW SHOMETHING AND THEN SAY IT IS NOT AVAILABLE AND FORCEFULLY GIVE SOMETHING OF A LESSER VALUE AND THEN SELL THE OTHER PRODUCT TO SOMEONE ELSE. Regards, Manmeet Bhamra [protected]

I purchased an I phone 5s from Croma store Jubilee Hills on 7th May, and starting using from June . To my surprise Battery life was only one hour for use of receiving and sending mails and receiving and making calls . Visits to Service Centre CONQUER were humiliating in terms of attitude of service staff, problem is still not resolved . Sent three mails to Apple and there is no response . Tried to reach Bangalore office by phone, the answer back machine voice is not clear, and as and when the line gets connected to operator there is no response. STEAVE JOBS WILL TURN IN HIS GRAVE TO KNOW THIS . Hope his team can hear his pain .

I bought a croma phone in October 2013, from croma store panjagutta hyderabad. while buying the mobile I Was told by the sales person that since croma has newly launched the product, if i experience any problem with the product within 1 year a replacement would be given immediately. Trusting the brand CROMA- a TATA enterprise and also seeing the sales person be so confident about the product I DECIDED TO BUY THE PRODUCT CRCB2129. Since march 2014 i started experiencing problems. initially it was the problem with camera and then with the flash. when I approached the service center I was told (raj kumar) replacement is not possible since this is the first time a problem occurred and if after service if problem persists again then CROMA would replace the mobile. While taking the mobile the customer service person said that I would get the mobile in 3-4 days and update would be given in the next 2 days THERE WAS NO UPDATE and after a wait of 20 days i got the phone back.. Again in June 2014 the problem started, this time it was the phone's earphone jack, when i approached the store again I was asked to identify the sales person who sold me the mobile and who gave the fake promise---feeling very embarrassed and insulted by the behaviour of the staff I gave the phone for repair again. This time I was told if the same problem repeats again then a replacement would be given for sure and this promise was made by the area head (rajesh kulkharni) and customer service executive( raj kumar). After a 20 day wait with repeated follow ups I got the mobile back hoping the problem would not repeat (since the customer service person said that the mother board itself was replaced with a new one) Again within 2 weeks same problem occurred - now when I asked for a replacement, they want me to first give the phone for service and it would be repaired and replacement is not assured How can i trust that if i give the product for service i would get a replacement. and how do u expect me to believe that the product would work properly. Every time the phone goes to the service center I am left with out a phone (smart phone) for many days. why is it that CROMA wants to play with the customers like this and give fake promises and everytime I go to the store feel very insulted though this is a genuine case, the response is rude. I have been writing mails continuously to RAJESH and the customer service asking for a replacement, BUT THERE HAS BEEN NO POSITIVE RESPONSE. Submitting the phone for repair means 15-20 days of not having the mobile in hand and in this generation where mobile phones have become an important part of our life.. Details of the mobile Model No: CRCB2129 Product Id- 178369 Transaction Number: SLF02A[protected] Date of purchase: 18.10.2013 Aparna

Dear Team I purchase XOLO Q700 from Croma -6th July 2013 R city Ghatkopar. But it’s hardly 1 year & I’m facing problem of screen ... I’m not able to pick the call or anything.. it’s really very disappointed. I want replacement of your product or you give my money back... Invoice No : 178332 Purchase Date: 6th July 2013. Month & Year of Manufacture : June 2013. I m really very disappointed...

Dear Sir/Madam I had purchased Croma Mobile (Invoice No. SLF02A[protected], Model No. CRCB2243, IMEI -[protected] on dated 26/06/2014, from Infiniti Retail Ltd as Croma Retail Invoice Del-Preet Vihar -A089 Plot No. C-53, Preet Vihar, Vikas Marg, New Delhi-110092. In this Mobile second slot is not working and Volume is very low quality.I inform to Infiniti Retail Ltd as Croma Retail Invoice Del-Preet Vihar -A089 Plot No. C-53, Preet Vihar, Vikas Marg, New Delhi-110092 and hence the same was given in croma service center Globe Connexion & Services Plot No 23 1st Floor Veer Saverker Block, Opp Metro Pillar No.60 near Near Nirman Vihar Metro Station, Shakarpur, Delhi-110092 on date 01/08/2014. The work order no is DLH-SHK-GCS-907.Afterthan service centre insured me repair my mobile with in three days but no response then i visited the service centre then told me required more than 15 days but till today no response from service centre. I requested you see this matter and resolve this problem soon as soon possible. Regards Manish Kumar Mob.No.[protected]

bought a mobile hand phone of karbonn make for which i paid amount higher by rs 1000. I was shocked to see the advertisement in today The TImes oF India the price of the product mentioned as RS.7990/- but Chroma store at R mall Ghodbunder road billed Me at rs 8990/-. pawan kumar mobile no [protected]

Hi, Can you please respond to my grivence? I am not receiving any response to my qeustions From: Murali Bhat [mailto:murali.[protected]@gmail.com] Sent: Thursday, August 07, 2014 4:25 PM To: customer.[protected]@infinitiretail.com; [protected]@cromaretail.com Cc: Murali.Bhat Subject: Re: Your order has been confirmed. Hi, Can you pls respond? Thanks Murali On Aug 6, 2014 8:51 PM, "Murali Bhat" <murali.[protected]@gmail.com> wrote: Hi, I have received the delivery of the above goods, but realizethat this product is not having Washing Function but only Dryer. I am looking for a Washing Machine, since i dont have awashing Mashine, only Dryer is of no use for me. Can you please provide me opportunity to send this back andsupply me the Washing Machine with Dryer? I can pay the difference amonut. Please note that this itemis not installed and not used. This is my first online purchase for above 10K value andlooks like a disaster to me. Thanks Murali Bhat Mob:[protected]

Hi
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I have purchased Bajaj Mixer in Carom retail in Infinity mall at Lowe pearl on 1st July 2014.after some one week I have gifted it to my fried when he opened this is damage piece and we try to give back to them at Infinity mall in carom . They are not accepting back or replace the product. Even the manager name Srikanth he is not specking with us. so we have surrender there came back to our home then onwards no response from them. They are selling damaged and broken products.

For this I have invoice and handed over bill. If you required I will send a scan copy.

This is my mail id : prabhakar.[protected]@gmail.com ( [protected])

Contact number : [protected]

Purchased a Skull candy earphone from your store at MUM-PHONIX MARKET CITY KURLA on 12/04/2014 with transaction number SLF02A[protected].It had a warranty of 6 months.The same product went out of order for which I approached your croma store.Instead of arranging for repair/replacement of the same under warranty, they sent me to some shop in the same mall which is not existing atall.I also registered a complain in your store but the same is yet to be attended. Please arrange for replacement of the above product under warranty else I shall be constrained to fo for legal action to recover the same along with the compensation for mental agony. Regards Rohan Rout/ s/o C Rout mob [protected]

Dear madam/ sir I bought a new HTC 816 at Croma retail outlet ( below mentioned address) in bangalore on 27th July . Infinity retail ltd SRP Arcade building, 3rd stage, 100ft road Bangalore 85 Store Manager: Manjunatha ( can be reached only by tomorrow afternoon) Customer care executive : Charles. ! The very same day, I found to my surprise the front camera of the mobile was not working . As I had no time to go back, I went to Croma today ( 6th August) After a 1 long hour of wait (Croma team was trying to fix) around 9.30 pm they said either I can directly give it in HTC. Or Croma can help me in sending it to HTC . Was Croma trying to do me a favour? I have been put to lot of difficulty because of this issue, but the gentlemen in the customer service couldn't understand our concern and kept insisting that is just a small problem. Insensitive ! If the product is new and on the first days itself there is a defect, doesn't it mean that Croma has sold a defective product to me ? If that is the case why I need to accept such a defective product. Croma was very keen in getting feedback form filled and to sell the extended warranty for my mobile .(during sales) But when there is an issue, they talk SOP and policy . They don't even accept or understand the difficulty they put me through.( complete change in approach towards a customer ) . It's like while selling you commit everything on behalf of your product brands but if something goes wrong then Croma behaves like a third party. Trusting the retail brand and with my previous experience i went to Croma, that was my mistake, I really regret. The overall handling of this issue was pathetic and I seriously request an reply from a senior official for the difficulty that your have put me through. Even when I ask for store manager contact details the staff at the outlet were very reluctant . This shows the real attitude and approach of customer service ( this is seriously a problem with the management) and definitely not the staff. Looking for a quick response and a positive solution . I need the HTC. Phone to be replaced. Sent from my iPad

I bought Mcafee product (order Ref. No. SLE002EC0006704) through croma website online. The product that was delivered to me is a old version and not the latest version displayed on croma website. I have share the image of the product (the one displayed on website and what was delivered to me) with croma customer support however there is no response. Neither they are wiling to provide the escalation contact

Dear, Till date my problem not solve.plz asap revert me.your service very bad.Lest one month following.Regard Umashankar. -------- Original Message -------- Subject: Fwd: RE: Re: FW: Laptop Not working Date: Thu, 31 Jul 2014 03:55:53 +0000 From: [protected]@shankarjewels.com To: Customersupport <[protected]@cromaretail.com>, Oshiwara mega sm a043 <oshiwara-mega.[protected]@cromaretail.com> Dear, Pls update me about my laptop.Pls revert me. Regard Umashankar-------- Original Message -------- Subject: Fwd: RE: Re: FW: Laptop Not working Date: Wed, 23 Jul 2014 05:59:19 +0000 From: [protected]@shankarjewels.com To: Oshiwara mega sm a043 Dear Rohit, Pls send me mahesh (acer executive) email id.Regard UmashankarMob. No. [protected]-------- Original Message -------- Subject: RE: Re: FW: Laptop Not working Date: Tue, 15 Jul 2014 10:18:53 +0530 From: "Ojasvi Bansal" To: Dear Umashankar, "Greetings from Acer India Customer Care" As per your invoice there is more than one year gap between Date of Purchase and the shipped date as DOP is 22-Dec-2013 and according to our database shipped date is : 19-Oct-2012. So kindly contact with the dealer from where you have purchase the unit and ask for the base warranty. Best Regards, Ojasvi Bansal Acer Call Center (Notebook, Netbook & Projector) Toll Free #[protected] Ph#[protected] /[protected]Visit us at www.acer.co.in ubject RE: RE: Re: FW: Laptop Not working From customer support To [protected]@shankarjewels.com Date Thu, 31 Jul 2014 12:10:51 Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. As per your enquiry we would like to inform you that kindly visit the croma store from where the purchase has been done. Our store CSD team will assist you further to resolve your complaint at the earliest. For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Toll free:[protected]. Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com -------- Original Message -------- Subject: RE: Re: FW: Laptop Not working Date: Wed, 16 Jul 2014 13:07:23 +0530 From: "Sarbjeet Kaur" <acer.[protected]@intarvo.com> To: <[protected]@shankarjewels.com> Cc: "'Customersupport'" <[protected]@cromaretail.com> Dear Umashanker, "Greetings from Acer India Customer Care" As per discussion with the concerned team, as there is a gap between the installation date and the purchasing date. Hence kindly contact to the dealer/reseller regarding the warranty services. Best Regards, Sarbjeet Kaur Acer Call Center (Notebook, Netbook & Projector) Toll Free #[protected] Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. Please be informed that we have escalated your complaint to the concerned team and will keep you posted regarding the same at the earliest.Your complaint number for the same is SR[protected] . For any further details please call our toll free number[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Email: [protected]@cromaretail.com| Shop at: www.cromaretail.com Ph#[protected] /[protected]Visit us at www.acer.co.in Acer for Earth. Life is busy. Acer makes it easy Save trees. Print only if you must. Acer for Earth. Life is busy. Acer makes it easy. From: [protected]@shankarjewels.com [mailto:[protected]@shankarjewels.com] Sent: Tuesday, July 15, 2014 7:57 PMTo: Prince PaulCc: CustomersupportSubject: RE: Re: FW: Laptop Not working Dear sir, My Problem ASAP Solve. I feel Attach file. Regard Umashankar Mob. No. [protected] On[protected], Prince Paul wrote: Dear Customer, "Greetings from Acer India Customer Care" Kindly share required details in the attached format. Best Regards, Prince Paul Acer Call Center (Notebook, Netbook & Projector) Toll Free #[protected] Ph#[protected] /[protected]Visit us at www.acer.co.in Acer for Earth. Life is busy. Acer makes it easy Save trees. Print only if you must. Acer for Earth. Life is busy. Acer makes it easy. From: [protected]@shankarjewels.com [mailto:[protected]@shankarjewels.com] Sent: Tuesday, July 15, 2014 10:16 AMTo: Acer ccCc: Ail easycare; CustomersupportSubject: Fwd: Re: FW: Laptop Not working Dear, My mail not reply why??????????????? -------- Original Message -------- Subject: Fwd: Re: FW: Laptop Not working Date: Mon, 14 Jul 2014 04:16:04 +0000 From: [protected]@shankarjewels.com To: Acer cc Sir, FYI -------- Original Message -------- Subject: Re: FW: Laptop Not working Date: Mon, 14 Jul 2014 04:12:58 +0000 From: [protected]@shankarjewels.com To: Cc: Ail easycare, Acer cc, Customersupport FYI On[protected], [protected]@shankarjewels.com wrote: Reminding Mail, Not Reply On[protected], [protected]@shankarjewels.com wrote: Dear, As per our verbal communication i have spoken to customer care but as per there record sr. no. does not match. so i attach. scan cope for your ref. So pls inform me ASAP. Regard Umashankar On[protected], ail.[protected]@acer.com wrote: Dear Mr.Shankar, Thank you for contacting acer, Please contact our support call center at the toll free #[protected] from BSNL/ MTNL landline numbers. You may also reach the support call center from non-BSNL/ MTNL land line numbers by dialing[protected] and[protected], however such calls will not be toll free. The call center is operational from 9 am to 7 pm Monday to Saturday except public holidays. Assuring you the best of our services all the time. Please do revert for any further clarifications. Thanks & Regards Reshma Tantry, Acer India Pvt Ltd., Embassy Heigts, 6th Floor, No.13, Magrath Road, HO-Bangalore - 560025 Visit us at " www.acer.co.in" From: [protected]@shankarjewels.com [mailto:[protected]@shankarjewels.com] Sent: Monday, July 07, 2014 9:32 AMTo: acer.[protected]@intarvo.coCc: ailenquiries; CustomersupportSubject: Laptop Not working Dear, my laptop Model No. Acer Aspire AOD725 Win8 29cm is not working completed dead . So plz my attend complete ASAP. Waiting for your Replay. Regard Umashankar Mob. No. [protected] ==[protected][protected][protected]--- This email contains information that is for sole use of the intended recipient and may be confidential or privileged.If you are not the intended recipient, any further review, disclosure, copying, distribution, or use of this email, or the contents of this email is prohibited. Please notify the sender by reply this email and destroy the original email if your receipt of this email is in error.[protected][protected][protected]---==!

pls do not take extended warranty it means nothing to Tata Croma, i bought a canon printer and while in warranty they repaired and asked me to change cartridge, the complaint took 15 days to get addressed, since i was out of town for a month, i bought the cartridge as soon as i got back for 2600 rupees, when i installed it, it refused to work . . luckily i was in extended warranty so i called, they came 3 days later to check and told me it will take some time to get the parts, i asked the repair guy and he pointed the same mistake, so i said fine do it at ur earliest ...but its been more than two months and nothing has been done, the irony is one customer care guy said we cant replace it because your money is finished in the earlier repair ? what money ? the earlier repair itself was not done ? i said now what and they said pay more and we will repair i was disgusted but had to bow down cause i had spent on the cartridge already ...so i said ok do it ... nothing happened and its more than two months no response ...one Mr milind who is a funny officer in croma warranty department told me FORGET the printer i will send you Rs 500 ??? Damn he had the nerve ... CROMA IS SAD ... I Have lost all trust on TATA ... MY NAME IS rAFIQ AND MY COMPLAINT NO IS 131236, my email id is [protected]@gmail.com

I had purchased croma made tablet CRXT 1131 on date 05/08/2014 bearing invoice no SLF02A[protected] from Infiniti Retail Ltd (Proton plus mall unit no 41/42 L P Savani road, adajan Surat 395009). The touch screen of tablet stopped working and hence the same was given in croma service center (3 base associates, 10, welcome tower, near tadwadi char rasta, Rander main road, Adajan, surat 395009) on date 21/07/2014. The work order no is GJ-SUR-3BA-180 Today (4/8/2014) I inquired about my tablet repair status and it was replied by the desk person that the parts of CRXT 1131 are not available and for this reason, the tablet is unable to get repaired. The desk person also gave me no of some Mr. Imran ([protected]). The phone calls were unanswered and hence you are requested to do needful in the case on an urgent basis. My contact details are as below. Rao Maulik M Cell No : [protected] rao.[protected]@gmail.com

Dear sir/madam, I have purchased sansui lcd tv in croma on 24/11/2012. model SAN32HB RO. this is purchased in the name of HAREENA MOTORS. this is not working from past 2months ie, display not seen . i have informed to sansui company.regarding this .they informed me that, for extended warranty do informe to croma not to sansui.. then i spoke to croma customer care to one Mr.VINAYAK. he answered that for purchase in the name of company exended warranty will not be claimed. If this is so, why didnt they inform us during the time of purchase. do guide what is he further move regarding this. if really this is the fact why do you make fool o[censored]s in the name of extended warranty. if no response received even after this mail .i will make this a s a issuie. : for contacting us ph :[protected]./[protected]. or e-mail us at :hemachandran5599jaya.[protected]@gmail.com. pls take this complaints & do the neccessary steps as early as possible. by, HEMACHANDRAN.B