[Resolved]  Croma — No proper support/repair for the brand new Fridge bought in Croma store

Address:

Bangalore, Karnataka

Problem : Doors are not proper, it is making noise and glues are not fixed correctly(glossy door sheet/mat). I Had bought a new refrigerator from Croma in the month on Jan[protected] and within 2-3 days noticed the issue, also raised a complaint. 1. Samsung took too long to bring top and bottom doors. pls note : I had refused to replace both doors since those were worst than the current one. 2. Croma raised one more case, BOS010315FS00006 and closed it saying customer was not available though I had clearly updated my availability. 3. Samsung technicians came with both doors and replaced them even though I had refused to replace it again(by saying you need to raise one more complaint and we will replace a good part). 4. While replacing top door, the samsung technician ruined display panel(attaching the photos). 5. Now Bottom door is fine but top door and display panel has to be replaced. 6. I have received an SMS from Samsung saying, I had refused to pay the charge for the parts hence they had closed it. Does it make sense when the product is in warranty and no physical damage from the customer ? 7. Even the last complaint also closed without any solution(solution is next step they did not even bother to contact the customer and tried to work on it)