Mar 07, 2015
Updated by anil k_varma DEAR ALL,
THERE IS NO RESPONSE FROM CROMA TILL NOW, WORST CUCTOMER CARE RESPONSE, NO UPDATES FROM THEM.
EVERY TIME WHEN I APPROACH THEIR CC, THEY FIRST PUT ME ON HOLD FOR 2-4 MIN. THEN THEY ASK TO WAIT FOR MORE 24 HOURS... THAT NEVER COMES SINCE 19.02.2015.
I AM ALSO FOLLOWING THEM ON THEIR MAIL ADDRESS [protected]@croma.com, THERE ALSO THE PROVIDE ME HO HELP.
ENCLOSED THE TRALING MAIL
====================================================
( 07.03.2015)
DEAR SIR / MADAM,
THANKING AGAIN FOR YOUR WORST
&
UN-RELIABLE CUSTOMER SERVICE RESPONSE.
REGARDS
ANIL KUMAR VERMA
( [protected] )
--- On Wed, 4/3/15, customer support <[protected]@croma.com
wrote:
From: customer support <[protected]@croma.com
Subject: Re: Re: Re: WORST CUSTOMER
SERVICE RESPONSE FROM CROMA ( REF. NO. SR[protected] )
To: "anil varma" <[protected]@yahoo.co.in
Date: Wednesday, 4 March, 2015, 1:07 AM
Dear Customer,
Greetings from Croma!
Thank you for writing to us, we regret
for the
inconvenience caused to you. With
regards to your below
trail mail, As the case is pending for
the panel
replacement. We request you to give
us some time to resolve the issue and Please rest assured
that your complaint is being looked into
and that we will
surely give you a status update at the
earliest.
For any further details please call our
toll free
number[protected].
Regards,
Customer Support Team
Infiniti Retail Limited | A TATA
Enterprise
Toll free:[protected].
Email: [protected]@croma.com|
Shop at:
www.cromaretail.com
________________________________________
From: anil varma
<[protected]@yahoo.co.in
Sent: 03 March 2015 14:57
To: customer support
Subject: Fw: Re: Re: WORST CUSTOMER
SERVICE RESPONSE
FROM CROMA ( REF. NO. SR[protected] )
dear sir,
Thank you again for your WORST
CUSTOMER
SERVICE RESPONSE.
regards
anil kumar verma
( [protected] )
--- On Tue, 3/3/15, customer support
<[protected]@croma.com
wrote:
From: customer support
<[protected]@croma.com
Subject: Re: Re: WORST CUSTOMER SERVICE
RESPONSE FROM CROMA ( REF. NO.
SR[protected]
)
To: "anil varma"
<[protected]@yahoo.co.in
Date: Tuesday, 3 March, 2015, 1:06
AM
#yiv[protected] #yiv[protected] --
P
{margin-top:0;margin-bottom:0;}#yiv[protected]
Dear Customer,
Greetings from Croma!
Thank you for writing to us, we regret
for the
inconvenience
caused to you. With regards to your
query
please be informed
we have forwarded your complain to the
concerned team as it
is acquiring some more time than
expected we
request you to
please bear with
us, Our team shall get in touch
with you
at the
earliest.
For any further details please call our
toll
free number
[protected].
Regards,
Customer Support Team
Infiniti Retail Limited | A TATA
Enterprise
Toll free:[protected].
Email: [protected]@croma.com|
Shop
at:
www.cromaretail.com
________________________________________
From: anil varma
<[protected]@yahoo.co.in
Sent: 02 March 2015 15:05
To: customer support
Subject: Fw: Re: WORST CUSTOMER SERVICE
RESPONSE FROM CROMA
( REF. NO. SR[protected] )
dear sir / madam
The matter is pending since 19.02.2015
&
today is
02.03.2015. even today (at 10.30 am) i
called
your customer
care & still they put me on hold
for FEW
MORE TIME /
DAY.
Thank you again for your WORST
CUSTOMER
SERVICE
RESPONSE.
regards
anil kumar verma
( [protected] )
Dear Customer,
Greetings from Croma!
Thank you for writing to us, we regret
for the
inconvenience
caused to you. Please be informed that
we have
forwarded
your complaint to the concerned team
and we are
in the
follow up regarding the same. We will
prioritize the issue
from our end to resolve at
the earliest.
For any further details please call our
toll
free number
[protected].
Regards,
Customer Support Team
Infiniti Retail Limited | A TATA
Enterprise
Toll free:[protected].
Email: [protected]@croma.com|
Shop
at:
www.cromaretail.com
________________________________________
From: anil varma
<[protected]@yahoo.co.in
Sent: 28 February 2015 19:04
To: customer support
Subject: Fw: Re: WORST CUSTOMER SERVICE
RESPONSE FROM CROMA
( REF. NO. SR[protected] )
dear sir / madam
Thanking you for your WORST
CUSTOMER
SERVICE RESPONSE
regards
anil kumar verma
( [protected] )
--- On Tue, 24/2/15, customer
support
<[protected]@croma.com
wrote:
From: customer support
<[protected]@croma.com
Subject: Re: WORST CUSTOMER SERVICE
RESPONCE FROM CROMA
( REF. NO. SR[protected] )
To: "anil
varma"
<[protected]@yahoo.co.in
Date: Tuesday, 24 February, 2015, 9:47
AM
Dear Customer,
Greetings from Croma!
Thank you for writing to us, we regret
for
the
inconvenience caused to you.With
regards
to your
query
please be informed that we have
forwarded
your
complaint
to the concerned team and will keep
you
posted
regarding the
same at the earliest.
For any further details please call
our
toll
free number
[protected].
Regards,
Customer Support
Team
Infiniti Retail Limited | A
TATA
Enterprise
Toll free:[protected].
Email:
[protected]@croma.com|
Shop at:
www.cromaretail.com
________________________________________
From:
anil varma
<[protected]@yahoo.co.in
Sent: 23 February 2015
16:44
To: customer support
Subject:
WORST CUSTOMER SERVICE RESPONCE FROM
CROMA
( REF.
NO.
SR[protected] )
DEAR SIR /
MADAM,
SINCE 19.02.2015, NO
RESPONCE FROM YOUR END.
IT'S REALLY VERY ANNOYING TO
PURCHASE ANY
THING FROM CROMA
ANIL VARMA
( [protected] )
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma