Croma Complaints & Reviews

Feb 27, 2015

Updated by anil k_varma very surprising, till now (27.02.2015 ; 08.44 pm) croma people unable to give any feedback.

I could not understand how they people work.

Very verb bad services from croma

regards

anil kumar verma

Mar 07, 2015

Updated by anil k_varma DEAR ALL,

THERE IS NO RESPONSE FROM CROMA TILL NOW, WORST CUCTOMER CARE RESPONSE, NO UPDATES FROM THEM.

EVERY TIME WHEN I APPROACH THEIR CC, THEY FIRST PUT ME ON HOLD FOR 2-4 MIN. THEN THEY ASK TO WAIT FOR MORE 24 HOURS... THAT NEVER COMES SINCE 19.02.2015.

I AM ALSO FOLLOWING THEM ON THEIR MAIL ADDRESS [protected]@croma.com, THERE ALSO THE PROVIDE ME HO HELP.

ENCLOSED THE TRALING MAIL

====================================================
( 07.03.2015)

DEAR SIR / MADAM,

THANKING AGAIN FOR YOUR WORST

&

UN-RELIABLE CUSTOMER SERVICE RESPONSE.


REGARDS

ANIL KUMAR VERMA

( [protected] )

--- On Wed, 4/3/15, customer support <[protected]@croma.com
wrote:

From: customer support <[protected]@croma.com
Subject: Re: Re: Re: WORST CUSTOMER
SERVICE RESPONSE FROM CROMA ( REF. NO. SR[protected] )
To: "anil varma" <[protected]@yahoo.co.in
Date: Wednesday, 4 March, 2015, 1:07 AM


Dear Customer,


Greetings from Croma!


Thank you for writing to us, we regret
for the
inconvenience caused to you. With
regards to your below
trail mail, As the case is pending for
the panel
replacement. We request you to give
us some time to resolve the issue and Please rest assured
that your complaint is being looked into
and that we will
surely give you a status update at the
earliest.


For any further details please call our
toll free
number[protected].


Regards,

Customer Support Team

Infiniti Retail Limited | A TATA
Enterprise

Toll free:[protected].

Email: [protected]@croma.com|
Shop at:
www.cromaretail.com


________________________________________

From: anil varma
<[protected]@yahoo.co.in

Sent: 03 March 2015 14:57

To: customer support

Subject: Fw: Re: Re: WORST CUSTOMER
SERVICE RESPONSE
FROM CROMA ( REF. NO. SR[protected] )


dear sir,


Thank you again for your WORST
CUSTOMER
SERVICE RESPONSE.


regards


anil kumar verma


( [protected] )


--- On Tue, 3/3/15, customer support
<[protected]@croma.com
wrote:


From: customer support
<[protected]@croma.com

Subject: Re: Re: WORST CUSTOMER SERVICE
RESPONSE FROM CROMA ( REF. NO.
SR[protected]
)

To: "anil varma"
<[protected]@yahoo.co.in

Date: Tuesday, 3 March, 2015, 1:06
AM

#yiv[protected] #yiv[protected] --
P


{margin-top:0;margin-bottom:0;}#yiv[protected]


Dear Customer,


Greetings from Croma!


Thank you for writing to us, we regret
for the
inconvenience

caused to you. With regards to your
query
please be informed

we have forwarded your complain to the
concerned team as it

is acquiring some more time than
expected we
request you to

please bear with

us, Our team shall get in touch
with you
at the

earliest.


For any further details please call our
toll
free number

[protected].


Regards,


Customer Support Team


Infiniti Retail Limited | A TATA
Enterprise


Toll free:[protected].


Email: [protected]@croma.com|
Shop
at:

www.cromaretail.com


________________________________________


From: anil varma
<[protected]@yahoo.co.in


Sent: 02 March 2015 15:05


To: customer support


Subject: Fw: Re: WORST CUSTOMER SERVICE
RESPONSE FROM CROMA

( REF. NO. SR[protected] )


dear sir / madam


The matter is pending since 19.02.2015
&
today is

02.03.2015. even today (at 10.30 am) i
called
your customer

care & still they put me on hold
for FEW
MORE TIME /

DAY.


Thank you again for your WORST
CUSTOMER
SERVICE

RESPONSE.


regards


anil kumar verma


( [protected] )


Dear Customer,


Greetings from Croma!


Thank you for writing to us, we regret
for the
inconvenience

caused to you. Please be informed that
we have
forwarded

your complaint to the concerned team
and we are
in the

follow up regarding the same. We will
prioritize the issue

from our end to resolve at

the earliest.


For any further details please call our
toll
free number

[protected].


Regards,


Customer Support Team


Infiniti Retail Limited | A TATA
Enterprise


Toll free:[protected].


Email: [protected]@croma.com|
Shop
at:

www.cromaretail.com


________________________________________


From: anil varma
<[protected]@yahoo.co.in


Sent: 28 February 2015 19:04


To: customer support


Subject: Fw: Re: WORST CUSTOMER SERVICE
RESPONSE FROM CROMA

( REF. NO. SR[protected] )


dear sir / madam


Thanking you for your WORST
CUSTOMER
SERVICE RESPONSE


regards


anil kumar verma


( [protected] )


--- On Tue, 24/2/15, customer
support

<[protected]@croma.com
wrote:


From: customer support


<[protected]@croma.com


Subject: Re: WORST CUSTOMER SERVICE
RESPONCE FROM CROMA

( REF. NO. SR[protected] )


To: "anil
varma"


<[protected]@yahoo.co.in


Date: Tuesday, 24 February, 2015, 9:47
AM


Dear Customer,


Greetings from Croma!


Thank you for writing to us, we regret
for
the


inconvenience caused to you.With
regards
to your

query


please be informed that we have
forwarded
your

complaint


to the concerned team and will keep
you
posted

regarding the


same at the earliest.


For any further details please call
our
toll


free number
[protected].


Regards,


Customer Support


Team


Infiniti Retail Limited | A
TATA


Enterprise


Toll free:[protected].


Email:
[protected]@croma.com|


Shop at:
www.cromaretail.com


________________________________________


From:


anil varma
<[protected]@yahoo.co.in


Sent: 23 February 2015
16:44


To: customer support


Subject:


WORST CUSTOMER SERVICE RESPONCE FROM
CROMA
( REF.

NO.


SR[protected] )


DEAR SIR /


MADAM,


SINCE 19.02.2015, NO


RESPONCE FROM YOUR END.


IT'S REALLY VERY ANNOYING TO
PURCHASE ANY


THING FROM CROMA


ANIL VARMA


( [protected] )


Previous Next

Mar 07, 2015

Updated by anil k_varma DEAR ALL,

THERE IS NO RESPONSE FROM CROMA TILL NOW, WORST CUCTOMER CARE RESPONSE, NO
UPDATES FROM THEM.

EVERY TIME WHEN I APPROACH THEIR CC, THEY FIRST PUT ME ON HOLD FOR 2-4 MIN.
THEN THEY ASK TO WAIT FOR MORE 24 HOURS... THAT NEVER COMES SINCE 19.02.2015.

I AM ALSO FOLLOWING THEM ON THEIR MAIL ADDRESS [protected]@croma.com, THERE
ALSO THE PROVIDE ME NO HELP.

Mar 12, 2015

Updated by anil k_varma very very poor response from croma,

wheneveir i make a call, they say they are forwarding it again. TO WHOM ...?

they always ask me to rest for 24 hours.

VERY WORST & UN-RELIABLE SERVICE RESPONSE FROM CROMA .

anil kumar verma

Feb 18, 2015

Updated by Umesh Dhebar Please attand my complaint as early as possible.