[Resolved] Croma Retail — Product purchased using credit card not delivered even after 1 month | |||||
I had purchased Samsung solo microwave oven (MS23F301TAK) through cromaretail.com on 18th Oct '15, after checking availability of stock online as well as confirming the stock availability by calling the customer care number [protected]. The payment was made through credit card and order registration number and order confirmation / invoice numbers were generated. The company promises to deliver the product within 7 working days, however, in my case, its been almost 1 month, and the product has still not been delivered despite several follow-up from my end. The product continued to show as available for purchase on their website till about a week after I placed my order, which proves that the product was not out of stock when I placed the order as well as till a good number of days after I placed the order, and therefore delivery of the product was within the control of Croma Retail. Yet there has not been any valid justification from the company till date for not delivering my order. Infact, they have kept my money, and not delivered the product, and have become silent, and I as a customer have been calling them periodically to check for delivery status, only to be told that someone would call me to update the status, but then after that there is no communication from their end. Was this information helpful? | |||||
May 23, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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7 Comments | |||||
Comments
Dear Customer,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Customer,
Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.
Thank you,
Team Croma
Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.
Thank you,
Team Croma
Order Number 222083
Ref. No. SLE006EC0005952
My contact details: +91 [protected], [protected]@yahoo.com
Ref. No. SLE006EC0005952
My contact details: +91 [protected], [protected]@yahoo.com
Order Number 222083
Ref. No. SLE006EC0005952
My contact details: +91 [protected], [protected]@yahoo.com
Ref. No. SLE006EC0005952
My contact details: +91 [protected], [protected]@yahoo.com
Order Number 222083
Ref. No. SLE006EC0005952
Ref. No. SLE006EC0005952
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
i have ordered for Nikon camera i got the order no and i paid the full amount on online platform of CROMA, i want to pick my product from thr store but as till date the croma has not confirmed my order, customer care is helpless, they say the can't do anything, i don't know what to do i have paid 28500 bucks and i have nothing with me...i am the first time buyer at CROMA..just have faith in brand value of TATA...but i don't thing so CROMA is adding star to TATA, i want the product or i want my money back...
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma