[Resolved] Croma Retail / Tata Enterprises — Complaint against Mental harassment, late delivery and replacement of defective laptop | |||
Dear, I beg to state that, 15/03/2014 I was ordered a Lenovo Flex 10 Laptop with advanced amount of Rs. 10000.00 (Ten thousand rupees) through my Credit Card to Infinity Retail Limited Trading (Croma- Satya sai tower, Ground floor, Model town, Jalandhar ). My Invoice no : AIF02A[protected], time6:26 pm. My laptop delivery time was 16/03/2014 time 5:00pm – 09:00pm. I was went Infinity retail (Croma) daily for asking my Laptop delivery but croma section manager Mr. Abhilas Khola was saying “ Provide me time, I will delivered product shortly”. Date 29/03/2014 I received a call from Infinity retail (Croma) about delivery of my product. I was went croma same day and pay rest amount Rs. 17990.50 (Seventeen thousand nine hundred ninety rupees fifty paisa) invoice no : SAF02A[protected], 29/03/2014 time 6:30 pm. and take the laptop after activation of windows at 8:00pm. When I reached home and open my laptop, I was surprised because it’s not works properly, I was faces various problems, like: Key pad not working, screen flashed, windows resetting etc. Next early morning I went infinity retailer (Croma) and ask about my Laptop Manufacturing Defect and ask for replacement. But I did not get proper response. They people was not ready to replace or taking complain. After a long argument Mr. Abhisek (Store Manager) came and they reply the same, lastly he takes the laptop and provides me a service request letter (for repairing purpose). I want to launch complain for: 1. If Infinity retailer (Croma) don’t know about her stock and delivery, why the bluff the customer and take advanced amount for a long time. 2. If any type of manufacturing defect in her product, why they not replace the product. 3. Why customer take repaired laptop if manufactured defect available in laptop. 4. They waste my huge time and they have been mentally harassed me, that’s why I want compensation. I request you to please resolve my problem and replace my laptop as soon as possible. Thanking you Md. Parwez Akhtar Hospital Administrator Ghai Hospital, Jalandhar GSM : +91-[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
7 Comments | |||
Comments
Dear Croma,
Do Not bluff the customer, i am not satisfied with your jalandhar outlet services. Only you people write in public sites but not resolve the costumer problem in real .
Yesterday i was received the same response (" Today we are unable to solve your problem").
i want to know one thing, why customer suffer and why costumer take Manufactured defected product.
I warn you lastly, please provide me another fresh laptop otherwise today i launge a care in CONSUMER COURT.
Thanking You
Md. Parwez Akhtar
Hospital Administrator
Ghai Hospital
+91 [protected]
Do Not bluff the customer, i am not satisfied with your jalandhar outlet services. Only you people write in public sites but not resolve the costumer problem in real .
Yesterday i was received the same response (" Today we are unable to solve your problem").
i want to know one thing, why customer suffer and why costumer take Manufactured defected product.
I warn you lastly, please provide me another fresh laptop otherwise today i launge a care in CONSUMER COURT.
Thanking You
Md. Parwez Akhtar
Hospital Administrator
Ghai Hospital
+91 [protected]
Dear kavita,
Again and again I told you, I have no more time, I have to go bankok on Monday morning, I request you to please delivered new laptop within Saturday evening . Otherwise I am unable to take laptop. If you are delayed, I have to go for refund whole amount .
Md. Parwez Akhtar
+91 [protected]
Again and again I told you, I have no more time, I have to go bankok on Monday morning, I request you to please delivered new laptop within Saturday evening . Otherwise I am unable to take laptop. If you are delayed, I have to go for refund whole amount .
Md. Parwez Akhtar
+91 [protected]
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We have escalated this issue to the concerned team and we will get back to you with the closure soon.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma