Croma Complaints & Reviews

Hi! I registered a complaint under extended warranty with Croma for service of my AC on 4th July 2014. But even after 4 days, there is no response from Croma. The customer support center no. given by Croma doesn't work, no one takes the call on those no.'s. One of the worst customer service experience faced by a company that level.

I had purchased a Croma 3G Tab 17.8cm CRXT1125Q, and its LCD is broken, I'm ready to pay for the part as it is my fault, but its been four months they are not providing the part. How can they sell a product without making parts available? And whenever I call their Customer Support they say that the concerned department will get in touch within 24 hours, which never happens. Please help me to find a solution...

Hi,
I had registered a complaint for my Panasonic fridge on 23rd May 14 but I have not received any update / feedback on my complaint no one bothered to even address my complaint.

In month of June I tried connecting to extended warranty help desk but many times was unable to get connected, once I got connected & the executive noted my mobile number / other details and assured me to call back but I not received any call back from customer care.
I am very much surprised that each and every time I call person informs me that our system is down so please give us your details we will call back, why systems are down for so long time ?

Actually what I noticed is system are not down they just lie to us, because after many tries when I got connected & person told me so, I insisted on talking to senior person that time he transferred the call & system were working.
Height of all, I came to know that my complaint is closed without even speaking or taking any action on it, I was surprised that how this can happen?
Still I controlled myself and asked person to reopen the issue as it is not resolved yet, so I had again given request on 25th June 2014 explaining all problems.
But my complaint is not yet addressed by any one. When registered complaint it is informed to me that it will be addressed in 48 working HRS, but my complaint was totally ignored?

As I had not received any response till 30th June 14, I called back to cust care, person online tried to convince me that the complaint will be attended soon and asked me to call service center person.
But my question is why should I call and follow up with service center if I purchased product from croma & already registered my complaint with extended warranty help desk?
I want early resolution of my issue, else please return me extra charge taken for warranty.

Also please let me know what action is taken on service center when SLA is breached & for falsely closing my complaint without my information.

If I am not getting proper response & service I am planning to approach consumer court for bad service, ignorance.
Below are details regarding complaint & product.

Product: Panasonic Fridge
Name: Chandrashekhar shete
Invoice No: SLF02A[protected]
Complaint ID: 133922
Expecting positive reply soon

Best regards,
Hrishi
+91-[protected]

In June 2010 I purchased a whirlpool washing machine from Belapur Croma and at that time I opted for two year extended warranty. The machine that was delivered to me at first instance was second quality machine on calling Croma the then executives mentioned that I need to follow up with Whirlpool for the delivery. The second machine that was delivered was again with a dent on the body and was a second quality product. After much escalation the with whirlpool third time I received a good machine, the final machine was delivered on 31st July 2010. The machine has started giving problem and on checking with Croma they are reluctant to even to check the status on the same and every time I call them they call up someone and they say the machine is out of warranty. Now my questions - The machine warranty date should be as per the date of delivery and not on the basis of invoice. The machine was faulty which Croma did not help me however they should have a record of the machine delivered from the company to the customer residence they why the same is not recorded in their system. Does Croma the multi brand so called "we help you buy " company work on the staff or a written policy. The staff at the Croma retail are so rude and does not the inch of customer assistance. Hope to get a reply on the same soon. You may reach me on [protected] or [protected]@yahoo.com

I purchased Croma washing machine from Bangalore Banashankari Croma branch on Feb 2012. It was working till may 2014 exactly to complete its warranty. Then it stopped working and I registered complaint on 6th June 2014. One authorized service person came on 14th June 2014 and took its parts away. He give me neither receipt nor acknowledgement letter and he disappeared. After 10 days, one more person called me and told it will not be done, will provide you gift voucher of 5800Rs to compensate that for which I said ok. After that, I have not received anything. Then I called customer care, they told me to contact service center. I called service center, they told me to contact store. I contacted store, they again told me to contact customer care! They are playing in a predetermined manner by throwing out the balls from their court. Now I need a strong legal help at any cost for which croma should shut down its services so that I can save more people in India.

I am really fed up with the services of Croma. Many times, I called to customer care and emailed them. I want to complaint regarding croma services even after their assurance for the good services. They gave me 1 year warranty on McCoy cooler but they are not sending any technician since past 20 days. Once technician came and he could not repair it. I am repeatedly calling them. They are not providing any services for the warranty period. Thanks Ankur mob : [protected] Invoice:SL?F02A024010?074489

We had purchased a CROMA refrigerater from CROMA, Connaught Place on 08/10/2011, now the refrigerater is totally useless and had placed a complaint 3 days earlier for the repairing of the same. When we complained earlier they said that action would be taken within 48 hours but even after 72 hours no action has been taken. We complained again today(03/07/2014) but again were told to wait another 48 hours inspite of informing your customer care executives of the already told 48 hours time. May I hope that action will be taken within 1 week atleast? John Sebastian [protected]

I have a Whirlpool Washing Machine Invoice Number: SLF02A[protected] My Washing machine is not working since march, I have complained many times and your technicians have repaired the part many times but the next day only the machine stops working, this is going on from the past 4-5 months, I request immediate response, and it would be great if you fix this problem permanently by replacing the defected part or I would have to take serious action against you for violating my consumer rights .

Notice the dismal and pathetic customer service at the Croma outlet at sg road, ahmedabad gujarat Ashok varmora [protected] Ref: Complaint invoice: slf02a[protected] amount 45300 I had purchased a AC (voltas inv s/ac 1.5v dy) for malfunction on 27th of june 14. At the installation time I was ask that the technical person kindly change me within a day. Subsequently I tried calling the customer service numbers, [protected] and personal number of Mr.sagar gupta & mr amit modi [protected] & service head Mr rupesh shah m:[protected] with no response properly. & even store manager mr chirag not taking care for one time & not came out side from his cabin. I have visited the store further on 31 june and 1st of july. when every time he was told that the ac would be replace in sort time. On 2th july I was speak with mr rupesh shah service head kindly collect ac from house. I dont have interest in your product & service. Please collect ac from my house. please given me return installation charge 1700rs.He told me i will collect ac but not given your installation charge. So this is very dangerous for custmer.mr rupesh forcing to collect new product or a bare installation charge on your head so i need compassion for all the day in which i suffering this day from heating temperature with my family.

I have bought a Croma 3G tab on 5th of May, invoice number SLF02A[protected]. It had loose SIM slots from DAy 1 of purchase and after a month stopped working. The device is submitted in Rcity croma store for service, and they are now asking for 800Rs for repairs. I have logged a complaint via online, and would want this to be repaired without any charge as the defect is not caused by me. Pls escalate to higher authorities . Nobody is responding from Croma side. I have sent emails to Rcity store manager as well as All mumbai customer service manager. Complaint number is SR[protected] and service request number is MUM080614WS00029, which it seems they have closed, even as the device is still in their custody and not serviced.

Hi,

I purchased a 1 ton lg a/c from croma in oberoi mall
With invoice number slf02a[protected] with an extended warranty, now i have been having a problem with ac since last 10 days and the extended warranty team is not able to find my warranty details while the bill shows an amount 1190 paid for the same.

My a/c is not been working in this hot summer beither the customer service nor the extended warranty team nor the people at store are bothered to resolve it.

Dear Sir / Madam, I, have purchased croma mobile model no. CRCB2249 (Croma) on[protected] from your Croma store.. However the touch screen stopped responding in a few days and hence i gave for repairs on[protected] at your Infinity Care at Borivali West.. The staff made a work order and said the touch screen needs to be changed... it should have been changed immediately.. but they didnt have spares.. After followup's from both the sides it is learned that your Co. has not provided them with necessary spare parts requires.. and no time limit is been offered by Infinity Care to deliver my mobile... I am highly surprised that an enterprise & Brand "Croma" owned by one of the biggest business house of India has such unprofessional approach towards customers.. I want a final committement for delivery of my handset... also i want you to extend my warranty for no of days my mobile was with you..due to non availability of spares at your end... I have co-operated with you for quiet some time now but now I will be forced to approach consumer court if I don't receive a positive response.. Tejal Kapadia.. mob: [protected] mob: [protected]

I purchased a LG Washing Machine from Croma Pacific Mall Ghaziabad and they suggested to buy 2 years extended warranty which i did. They had given enough assurance that time about trouble free operation. l logged the complaint 2-3 days back with no response. I got the mobile number of Manager Ghaziabad. Since then i an trying to reach him either he does not pick up the phone or gives false commitment. The services / response is pathetic. Tarun Kaushik

I had purchased my ac from croma on 22/6/2014 but they had delivered the defected piece. They didnt even check the piece in front of me. Now they are saying to repair. Y I shud repair the product when my product is new. Please give response as soon as possible.

It’s more than 7 days; I haven't received my invoice no for my order id 148511. I already paid for this order. This order was for a power bank. If the product is not available, please return my money. it's my first shopping with croma. Not satisfied till now. I also dropped a mail to [protected]@cromaretail.com helpline but no response from them.

To whomsoever it may concern I brought a Samsung Galaxy S3 on 8th February 2013 from the croma store in Rajouri Garden along with an extended warranty for 1 year. The phone malfunctioned on 16th June 2014 and I took it to a certified Samsung dealer who diagnosed it to be a software/ mother board malfunction. Since I had an extended warranty he advised me to take it to the Croma store where the warranty was purchased. The executive at the CSD was unhelpful and stubborn. He told me to get the screen repaired first and only then would he send it for any software repairs. I told him that the screen had cracked an year back and the phone had functioned perfectly well since that time. No where in the extended warranty leaflet is it mentioned that a phone with a cracked screen cannot be taken up for software repairs by Samsung. In fact, the dealer I had visited earlier was willing to correct the defect (at a cost) without even being bothered about the screen. This raises the following questions: 1. Is the extended warranty an eyewash meant to fleece unsuspecting customers? 2. The croma booklet on extended warranty never mentioned a physical defect coming in the way of servicing a software glitch 3. Are stubborn customer executives meant to put off customers so that they cannot escalate their complaints? 4. Does Samsung really want to compete with its contemporaries or is it banking on these short handed ways to increase its revenues Kindly let me know if you have any substantive answers to these questions or I will not hesitate to escalate this complaint to the highest level Regards Dr AKSHAY KAPOOR Consultant Pediatric Gastroenterologist Indraprastha Apollo Hospital, New Delhi Max Hospital, Shalimar Bagh BL Kapur Superspeciality Hospital, Pusa Road [protected] Sent from my iPad

Dear Team, I purchase carom portable ac product serial No-CRC[protected].1st I complain 18-2014, after that I follow up for service after 5day carom executive came for ac pick up for service center then I follow up for deliver and call carom customer care service. When I call carom customer care executive engineer call back 24 hr.after 10 day follow up carom deliver my ac and after 29days Ac gas finesh then I register complain dated[protected]. Then start coma same active another complain dated[protected] I talk 1hr about my ac gas filling executive after that I tack customer care TL Mis/Mrs.Proomilea she com mite me next day till dated 11am carom engineer pick your ac but carom engineer come my home for ac pick up dated-14.06.2014 then another follow up for ac deliver dated[protected].I talk carom customer care executive 1hr carom customer care executive say me 24 hr deliver you ac . I wait 24 hr then I wait dated -19, 20, 21, after that I call carom customer care executive for ac deliver executive not give me satisfaction answer an croma customer care executive cut my phone 3 time .after that corma customer care received and cut my phone then i talk croma customer executive TL Mis/Mrs-proomila she not give me satisfaction answer then i talk customer executive TL Mis/Mrs-proomila supervisor Mr. Ajay Kumar i hold phone TIME :7:30 to 9:30 no one solve my problem and give me 24 hr . when i told i want talk you supervisor they answar me supervisor not available ???? I wait and hold my phone now one solve my problem... Note:- corma people mentally and physically harassment and no one solve my problem i want whatever commitment me kindly mail me . croma customer care executive and supervisor Mis/Mrs-proomila, Mr.Ajaykumar as well as Jagidish kumar( Emp. id-86016) With Regards Amit Kumar [protected] [protected]@gmail.com

I have registered a complaint Id: 131715 dated[protected] against the purchase bill no. SLF02A[protected] under the extended warranty. I have many time to call croma Service Center both number "[protected] & [protected]" but every time customer executive staff are not goods answer. He is telling next 48 hours engineer will come to home; but till date my problem are same. In case my problem will not resolve otherwise I will go to consumer court & file the complaint. Regards Vishwajeet Sharma

My Order Ref. No. SLE001EC0016166
Item Code : 178381
Item Description : Croma M/Phn 3G/Wht CRCB2249

Mobile is not working properly, Automatically getting switch over to silent mode, Ringer volume is very low, I have to wait at least 5 seconds to select the icons.
I checked the RAM and always maintaining the above 200MB free. I tried the factory set up even though I am getting disappointment.

I don't want to waste my time by contacting croma but I tried no development from CROMA.

Agarwal Enterprises S-12 Mahesh Nagar, Jaipur, Rajasthan ( South ) - 302015 +91, [protected] [protected] [protected]@yahoo.com http://agarwal-enterprises.pissedconsumer.com/fraud-by-shopkeeper-[protected].ht...⇄ This is a fraud. This shopkeeper is a fraud, at the time of purchase he will guarantee many things but when you ask for support, he will totally deny. At the time of purchase, if you ask for bill, he said bill not required we have here for support and at the time of support, ask for bill and blame on customer that you must took bill. This is ridiculous and I do not prefer to buy anything from his shop. This shopkeeper is really a fraud and do not go on Agarwal enterprises for anything.