Dell India Complaints & Reviews

I would like to add by horrible experience with Dell customer care . Would like to present my experience by point wise
1) Purchase Dell laptop in USA from Costco Site on Dec 16th 2021 which has basic warrantee for 1 Year.
2) Had some issue with Laptop and went to Dell service center.
3) Since the laptop is purchased in USA and Dell Service has requested to speak to Dell customer care on Friday. 4th March
4) Had called customer care on Saturday and they have requested to speak to Sales team for changing the tag to India instead o[censored]SA and you get it repaired with warrantee.
5) Since sales will not be working on Saturday and Sunday . I had called Sales and got the tag changes to India and it got changes on Tuesday .
6) Went to dell service center again and now they say since the tag is changed and you have basic warrant, you need to buy Premium support Pro.and ask them to speak to customer care again - This is on Tuesday .
7) called customer care and they said if you change the Owner ship which can be raised from Dell.com service will be done . Since i had very bad experience with Dell customer care on tag change, i had conference dell service center and Support team and after discussion between them .
Dell support said sorry sir, It cannot be serviced until you buy premium warrant and i need to get the laptop repaired with my own amount and then get buy warrantee .Surpise to know this because none of the customer service know how the process work and giving false advice .
8) I have asked for escalation point and support team said her manager will call in one hour and disconnected the call and i have not received any call .

I had an option of return the laptop in Costco with in 90 days and i would have return the laptop if i would have able to courier the laptop before march 16th . Due to customer support inefficient of providing wrong information, , i have wasted around 5 days and i cannot send it by courier as they will take 7-8 works days to reach which is not possible to send it my March 16th . i have to waste lot of money because of customer care inefficient . I have sent a mail to customer care and feed back email which they have referred is also not working, that shows how in efficient dell customer care is

I am facing an issue with dell's laptop whenever I am calling with dell we do not get a proper response.

Dear sir,

As I purchased a new dell inspiron laptop on 20.02.2022 at chroma store banglore. And i found that my laptop was heating more than normal. So i went to chroma store and explained the things but they told they can't to do anything about this need a approval by dell for replacement of the laptop. Please do the needful for the replacement sir as am scared to use my laptop because of overheating.here I am attaching my product details and my contact number is [protected].

I have made the payment as you requested for renewal. Why can't I get a response from your people? I have written to Laura.[protected]@dellteam.com, in.warranty.renewals.[protected]@dell.com, [protected]@dell.com and yet there is no response.

Transaction number is IN[protected] dated February 14th, 2022

I had bought a laptop from Dell and since day one it was giving problems. After contacting the technical team they had visited my son's university at Manipal and had replaced few parts but then after within a few weeks it started giving problems. It's been 2 months my son has been complaining verbally and through mail to Ms. Rashmi Chethan, [protected], [protected]@Dell.com, Rashmi.[protected]@dell.com and she had been falsely promising...

INSPIRION 5490. Bought on 01/01/2020 .In just 2 years the laptop display frame has started to open up on both sides

Dear Sir/Madam
I have Made a payment of 43989.99 But i have't not received the order number?
Below are my payment screenshots? Kindly contact on the given below

Order placed with Customer Name Prince Kumar
Order placed with Phone Number: [protected]
Order placed with Email ID: [protected]@gmail.com
Order placed date: 24.02.2022
IRN Number: Not recvid
Payment Ref no. along with transaction screen shot (Optional in case IRN number is not received):[protected]
Payment Amount: 43989.99
Model name: vostro 3510
Mode of Payment: Phonepe
Dell.com weblink of the model: Dell Vostro 3510 Laptop | Dell India

Company name: SITA ENTERPRISES

Contact Person Full Name: PRINCE KUMAR

Contact Number: [protected]

GST:10JPJPK7111D1ZB

PAN:JPJPK7111D

Billing Address: Sunil banthiya and company no.27 II nd floor above ganesh juice centre hospital road bangalore 560053

Shipping Address : Sunil banthiya and company no.27 II nd floor above ganesh juice centre hospital road bangalore 560053

Configuration details: dell vostro 3510, Processor: Intel® Core™ i3-1005G1, RAM:8GB

Storage/Hard drive:1TB

OS(win10Pro or Win10home):Windows 11 Home Single Language, English

Model Name and Website link of the model: dell vostro 3510, https://www.dell.com/en-in/work/buy?cs=inbsdt1

Processor: Intel® Core™ i3-1005G1

RAM:8GB

Storage/Hard drive:1TB

OS(win10Pro or Win10home):Windows 11 Home Single Language, English

MS office(MS office Home& Student or MS office Professional):

McAfee( 15 Month or 36 Month Subscription):15 MONTH

Warranty: 2 YEARS

Backpack: yes


Name: Prince Kumar
Pan card No. JPJPK7111D
Mobile No. [protected]
Email Address : [protected]@gmail.com

For Expandable Ram we asked the shopkeeper and he did so by opening the newly bought laptop in front o[censored]s and ended up breaking one of the locks and one screw slot also. Now the laptop is not even one day old and has already hardware issues.

I brought a new dell g15 ryzen edition laptop and it turn out that the display have a bleeding issue and i complaint it to dell about my concern and they offered a replacement to my laptop.Now it been a month and there is no response from them.i try to contact them through mail no reply at all.im very concerned about my situation i cant even use my new laptop

Entery key in the laptop is not working.. Other keys like f1, alt and num lock buttons are not working some times

Dell is a fraud company hence provided me 3 times replacement and all repalacement are defected the service tag are as follow 1) jmbqph3 2) 2bz08f3 3) c933jm3 these are the service tag got upgraded products and all are defected as now giving 10th generation as i asked for 11th generation as case will in police statrion very strong action will be taken the executive of dell ars team who are on my case are as follow with email id rashmi chethan - rashmi.[protected]@dell.Com sunderjan rajan - [protected]@dell.Com as rashmi just openly says that take action so hence io am not taking all bills will be uploaded and this case just for proof purposes and strong action will be taken by police station i will not leave anyone now as the the way of talking is like we are servants for dell hence my ask is for the 11th generation and fresh warranty as commited by sunderajan and my plan is premium warranty and this is the wy i am treated here sham on you i am saying that i want to talk to legal team as by now i want my case should be on top priorty i will hence i am having 2 system i will not be shipping it when i will get a call from legal team mobile no is mentioned down and the company has done malpractice with the customer hence in compensasion you have to fullfill my request mobile no [protected]

The company is doing malpractice with us i have got 3 replacement and every replacement was defective every the charge will be done as per i dont want refund i want replacement do anything and dare to close the complaint because as the complaint is resolved then only close the complaint 1ST LAPTOP PANEL ISSUE 2ND LAPTOP FAN ISSUE 3RD ISSUE BACKLIGHT ISSUE SEE PLS I AM NOT TAKING PROPER ACTION IT DOESNT MEAN THAT I AM DEAFTING DONT TEST MY PATIENCE REPLACE THE PRODUCT GET YOUR COMPLAINT CLOSED close the complaint when the i recieve a replacement I HAVE ALL PROPER PROOFS FOR A LEGAL CHARHE A STRONG ACTION WILL BE TAKEN

As on this case let me tell you don't rotate the statement committed to the customer, I would request the team to pls check this matter hence on-call Sundararajan was said we will be blocking the service tags if not given approval in 1 day for pick up as this was a threat to customer. as Rashmi was on the line hence this was a conference call. As ARS TEAM is the top team in dell but a big zero in feedback (we are just mailing clear your doubts and for proof purposes)
Hence this service was very disappointed and I got Zero respect and I was literally feeling that I am your servant here
After blocking the system service tag mail me after that we will proceed with our next step
Rashmi, Sundararajan, Sridhar are the name who was on my case we will add them all in the mail but currently, Sridhar is not on my case
pls proceed with your next step that is blocking the service tag
TRUST TO DELL IS LIKE BEING A FOOL BY THEM (we have added the feedback team pls team check this I hope u will see this matter and improve services)
NOTE PLS REPLY THIS MAIL FOR CLOSURE OF THE MATTER hence you have wasted my 4-5months
ARS CASE[protected]
BEST REGARDS
Ashok Kumar

I have submitted my Dell laptop - Service Tag - BXDV5P2 (out of warranty) with Dell Authorised Center - Raghav Computers situated in Ramphal Chowk Palam Dwarka via - Service request number - 1835. The error was - when switch on the laptop only Dell logo appears. They took out the SSD card and gave it to me since Dell do not take responsibility of data. After some days, the team informed me there is no major issue in the laptop, issue was with the SSD. So I bought the new WD SSD and gave it to them for install the windows and fixing the issue. After the installation of windows 10 2004 version, they gave me the laptop. They said you can also download the latest Windows 21H1 version. When I came back home and started to install the antivirus I realised - there is some problem with my keyboard when I was pressing H - the result was H6. Then to resolve this issue I downloaded the latest Windows - 21H1 and fortunately the issue got resolved. Then next day a another issue started - frequent disconnect of WIFI, so I went to the Dell site and updated the WIFI drivers and it got fixed for the time being. In the evening the same frequent disconnect of WIFI, then next day in the afternoon reached the Dell Authorised Center. The technician did the same thing which I did, downloaded and installed the drivers from Dell site, it got fixed. After 3 or 4 days later again started with same issue since in my office new project got started so not able to get the time to visit the authorised center. So for temporary fixed - factory setting of wireless connection in BIOS and it worked for some days but soon the similar situation. Today I called up the authorised center, initially they provide some online checks through AnyDesk but could not fixed the issue, now they are saying they need to install the older version of Windows for which they are asking to pay again since 7 days has been lapsed since I took the delivery of my laptop.
Please suggest if I need to pay them again ? If yes - please specify the reason since the WIFI issue was not resolved only the temporary fix and there was no issue prior to submitting the laptop.

HI,
SERVICE TAG No- 8FF7HJ3, I paid Rs.499/- for extended warranty for the laptop and uploaded the invoice dated[protected].Warranty regn no is -300122NY163425. After few days I was informed that my claim was rejected due to mismatch in address. It was a mistake from my side hence please consider to renew the extended warranty as early as possible.
Regards
SHYLESH KUMAR N

I had purchased two del laptops on 5/11/21 from M/S Oxygen, No.2/24223, penang tower, MG road, Pattom thiruvananthapuram -4, Kerala India.One of the laptops became out of order due to double screen and a line across the device. By the advice of Oxygen I gave the laptop directly to the authorised service center Topserv InfoPath Pvt Ltd, Krishar TC 17/2054, poojappura, Trivandrum-12, Kerala India on 11/12/21. Inspite of repeated requests they told at present spare parts are not available it will reach only by 15th January 2022 so I can choose either repaired device by the mid January or new device within 50 days. I chose the latter. But even after two months I didn't get any communication from the service center or from the authorities of Del. Two lapts I had purchased for online classes for my children. The purpose could not satisfy fully. So I request I urgent step may kindly be taken to solve the problem. Fusion id- SER [protected].Courinsidet 46551723.

Laptop had to be taken to service centre 3 times in last 10 months. All software and data gets deleted.
Service centre says they can only provide technical support. i need to run here and there to get the software re-installed.

Looks like the agent has given a refurbished laptop instaed of new one. Rs 67000/- wasted.

I am very shocked and disappointed purchase of Dell inspiron 3891 desktops received on 17.2.2022 that same time checked in box receive part of order but I am shocked missing mouse and same day i install the system but not work desktop internal hardware found error and yesterday I checked internal for CPU but missing hard drive / hard disk and many part missing

I want replacement desktop If not any action will complaints to case

Dear sir/ Madam
I have purchase a laptop on 09.10.2021 from Dell outlet in Mulund, in Jan 2022 there was a hinges and overheating issue in the laptop so i called the customer care and registered a complain according to the customer services they told that with in seven days the query will be resolved and when ever i called the customer services they give false commitment, and now its been month still they are says that i will take time, they are not any standby laptop not they are replacing the laptop as its a manufacturing defect, i am not able to do any work and also my job is getting effected and also will not get the salary
Requesting you to please help

Today i have purchased, dell insp AIO 5400, i3 from advance info distributor private limited which is situated in 16, vaishali, pitampura, delhi. Which is also an dell exclusive store.
They have sent me used PC, which was not sealed from one side, they think customers are fool, they will not notice it,
Hereby, i request the authority to take necessary action on them, and ask them to give me new sealed pack.