Dell India Complaints & Reviews

I had purchased a Dell Inspiron 15 5510 laptop on July 2021, The speakers in the laptop was making certain distorted noises when I played videos or music. I had reported this issue with Dell by November, and they had asked me to install a series of drivers, after that to reinstall the OS in my laptop.
When none of this worked, they sent engineers to replace speaker and motherboard of the laptop and it still did not rectify my issue.
Almost after 2 months, The Dell team then asked me to travel to the service center which is 50km away from my place and asked me to submit the laptop. After submitting it, they were not able to correct the issue and they said they would send me a replacement laptop as soon as possible.
I received the replacement laptop on 12/03/2022, but even the replacement laptop has the exact same issue, and the Dell team didnt even bother to check whether the replacement laptop has rectified the issue which I had reported.
On top of all this, they have sent me a laptop that does not have warranty, which means now I cannot even complain against this.
Is this service a company like Dell should provide to customers like us, I have been going after this issue for the past 3 months, and this is the treatment i get.

Case Number :[protected]/Service Request: [protected]
Dell Service Tag:FZPWJF3
Dell Inspiron 15/5510

I purchased dell laptop on 12/02/2022. Within a month camera stop working. After that i call customer care and she suggested to do some testing, after that windows booting also not happening. Customer care informed that windows got corrupted . I have to reinstall it and steps has been provided by email. Why can not dell service center provide services to installed the windows during warranty period. This laptop in only used for online classes for my kid

Serial Number : HHZ8RG3

I have raised my issue https://www.dell.com/community/notes/privatenotespage but didn't got positive response on this . This laptop was charged more than Market price where no cash back was given which is on online . I have attached information attached below.

I have purchased the Dell system for 60000 Rs on Feb 4 2022 along with Microsoft Office 2021 package. It should be activated right after purchase of property and if not then at least within a month of purchase. but it has crossed a whole month and above that Its been 2 weeks since I have shared this issue with Dell team but every time they are stretching it saying "I completely understand the concern, as we've escalated the request to the concerned team. We are waiting for the update, so I request you to please wait for the update".

Please take action as soon as possible.

My employer is giving the fake promises and fake information. He is cheating on me.

I had visited a Dell exclusive store on 8th March at about 1.00 pm situated at a Dell store at Kankurgachi ( beside Romeo saloon (
Building, 188, Krishna Kuthi, 1E, Maniktala Main Rd, Kolkata, West Bengal 700054 . I was patiently waiting for my turn to get service. I wanted to repair my laptop (dell ). On my general enquiry made to the store in charge I have received very awful behavior. He abused me verbally . Insulted me mercilessly infront of others. When my mother raised objection he behaved aggressively with her . I was compelled to leave the place to protect my dignity.

I would like to add by horrible experience with Dell customer care . Would like to present my experience by point wise
1) Purchase Dell laptop in USA from Costco Site on Dec 16th 2021 which has basic warrantee for 1 Year.
2) Had some issue with Laptop and went to Dell service center.
3) Since the laptop is purchased in USA and Dell Service has requested to speak to Dell customer care on Friday. 4th March
4) Had called customer care on Saturday and they have requested to speak to Sales team for changing the tag to India instead o[censored]SA and you get it repaired with warrantee.
5) Since sales will not be working on Saturday and Sunday . I had called Sales and got the tag changes to India and it got changes on Tuesday .
6) Went to dell service center again and now they say since the tag is changed and you have basic warrant, you need to buy Premium support Pro.and ask them to speak to customer care again - This is on Tuesday .
7) called customer care and they said if you change the Owner ship which can be raised from Dell.com service will be done . Since i had very bad experience with Dell customer care on tag change, i had conference dell service center and Support team and after discussion between them .
Dell support said sorry sir, It cannot be serviced until you buy premium warrant and i need to get the laptop repaired with my own amount and then get buy warrantee .Surpise to know this because none of the customer service know how the process work and giving false advice .
8) I have asked for escalation point and support team said her manager will call in one hour and disconnected the call and i have not received any call .

I had an option of return the laptop in Costco with in 90 days and i would have return the laptop if i would have able to courier the laptop before march 16th . Due to customer support inefficient of providing wrong information, , i have wasted around 5 days and i cannot send it by courier as they will take 7-8 works days to reach which is not possible to send it my March 16th . i have to waste lot of money because of customer care inefficient . I have sent a mail to customer care and feed back email which they have referred is also not working, that shows how in efficient dell customer care is

I am facing an issue with dell's laptop whenever I am calling with dell we do not get a proper response.

Dear sir,

As I purchased a new dell inspiron laptop on 20.02.2022 at chroma store banglore. And i found that my laptop was heating more than normal. So i went to chroma store and explained the things but they told they can't to do anything about this need a approval by dell for replacement of the laptop. Please do the needful for the replacement sir as am scared to use my laptop because of overheating.here I am attaching my product details and my contact number is [protected].

I have made the payment as you requested for renewal. Why can't I get a response from your people? I have written to Laura.[protected]@dellteam.com, in.warranty.renewals.[protected]@dell.com, [protected]@dell.com and yet there is no response.

Transaction number is IN[protected] dated February 14th, 2022

I had bought a laptop from Dell and since day one it was giving problems. After contacting the technical team they had visited my son's university at Manipal and had replaced few parts but then after within a few weeks it started giving problems. It's been 2 months my son has been complaining verbally and through mail to Ms. Rashmi Chethan, [protected], [protected]@Dell.com, Rashmi.[protected]@dell.com and she had been falsely promising...

INSPIRION 5490. Bought on 01/01/2020 .In just 2 years the laptop display frame has started to open up on both sides

Dear Sir/Madam
I have Made a payment of 43989.99 But i have't not received the order number?
Below are my payment screenshots? Kindly contact on the given below

Order placed with Customer Name Prince Kumar
Order placed with Phone Number: [protected]
Order placed with Email ID: [protected]@gmail.com
Order placed date: 24.02.2022
IRN Number: Not recvid
Payment Ref no. along with transaction screen shot (Optional in case IRN number is not received):[protected]
Payment Amount: 43989.99
Model name: vostro 3510
Mode of Payment: Phonepe
Dell.com weblink of the model: Dell Vostro 3510 Laptop | Dell India

Company name: SITA ENTERPRISES

Contact Person Full Name: PRINCE KUMAR

Contact Number: [protected]

GST:10JPJPK7111D1ZB

PAN:JPJPK7111D

Billing Address: Sunil banthiya and company no.27 II nd floor above ganesh juice centre hospital road bangalore 560053

Shipping Address : Sunil banthiya and company no.27 II nd floor above ganesh juice centre hospital road bangalore 560053

Configuration details: dell vostro 3510, Processor: Intel® Core™ i3-1005G1, RAM:8GB

Storage/Hard drive:1TB

OS(win10Pro or Win10home):Windows 11 Home Single Language, English

Model Name and Website link of the model: dell vostro 3510, https://www.dell.com/en-in/work/buy?cs=inbsdt1

Processor: Intel® Core™ i3-1005G1

RAM:8GB

Storage/Hard drive:1TB

OS(win10Pro or Win10home):Windows 11 Home Single Language, English

MS office(MS office Home& Student or MS office Professional):

McAfee( 15 Month or 36 Month Subscription):15 MONTH

Warranty: 2 YEARS

Backpack: yes


Name: Prince Kumar
Pan card No. JPJPK7111D
Mobile No. [protected]
Email Address : [protected]@gmail.com

For Expandable Ram we asked the shopkeeper and he did so by opening the newly bought laptop in front o[censored]s and ended up breaking one of the locks and one screw slot also. Now the laptop is not even one day old and has already hardware issues.

I brought a new dell g15 ryzen edition laptop and it turn out that the display have a bleeding issue and i complaint it to dell about my concern and they offered a replacement to my laptop.Now it been a month and there is no response from them.i try to contact them through mail no reply at all.im very concerned about my situation i cant even use my new laptop

Entery key in the laptop is not working.. Other keys like f1, alt and num lock buttons are not working some times

Dell is a fraud company hence provided me 3 times replacement and all repalacement are defected the service tag are as follow 1) jmbqph3 2) 2bz08f3 3) c933jm3 these are the service tag got upgraded products and all are defected as now giving 10th generation as i asked for 11th generation as case will in police statrion very strong action will be taken the executive of dell ars team who are on my case are as follow with email id rashmi chethan - rashmi.[protected]@dell.Com sunderjan rajan - [protected]@dell.Com as rashmi just openly says that take action so hence io am not taking all bills will be uploaded and this case just for proof purposes and strong action will be taken by police station i will not leave anyone now as the the way of talking is like we are servants for dell hence my ask is for the 11th generation and fresh warranty as commited by sunderajan and my plan is premium warranty and this is the wy i am treated here sham on you i am saying that i want to talk to legal team as by now i want my case should be on top priorty i will hence i am having 2 system i will not be shipping it when i will get a call from legal team mobile no is mentioned down and the company has done malpractice with the customer hence in compensasion you have to fullfill my request mobile no [protected]

The company is doing malpractice with us i have got 3 replacement and every replacement was defective every the charge will be done as per i dont want refund i want replacement do anything and dare to close the complaint because as the complaint is resolved then only close the complaint 1ST LAPTOP PANEL ISSUE 2ND LAPTOP FAN ISSUE 3RD ISSUE BACKLIGHT ISSUE SEE PLS I AM NOT TAKING PROPER ACTION IT DOESNT MEAN THAT I AM DEAFTING DONT TEST MY PATIENCE REPLACE THE PRODUCT GET YOUR COMPLAINT CLOSED close the complaint when the i recieve a replacement I HAVE ALL PROPER PROOFS FOR A LEGAL CHARHE A STRONG ACTION WILL BE TAKEN

As on this case let me tell you don't rotate the statement committed to the customer, I would request the team to pls check this matter hence on-call Sundararajan was said we will be blocking the service tags if not given approval in 1 day for pick up as this was a threat to customer. as Rashmi was on the line hence this was a conference call. As ARS TEAM is the top team in dell but a big zero in feedback (we are just mailing clear your doubts and for proof purposes)
Hence this service was very disappointed and I got Zero respect and I was literally feeling that I am your servant here
After blocking the system service tag mail me after that we will proceed with our next step
Rashmi, Sundararajan, Sridhar are the name who was on my case we will add them all in the mail but currently, Sridhar is not on my case
pls proceed with your next step that is blocking the service tag
TRUST TO DELL IS LIKE BEING A FOOL BY THEM (we have added the feedback team pls team check this I hope u will see this matter and improve services)
NOTE PLS REPLY THIS MAIL FOR CLOSURE OF THE MATTER hence you have wasted my 4-5months
ARS CASE[protected]
BEST REGARDS
Ashok Kumar

I have submitted my Dell laptop - Service Tag - BXDV5P2 (out of warranty) with Dell Authorised Center - Raghav Computers situated in Ramphal Chowk Palam Dwarka via - Service request number - 1835. The error was - when switch on the laptop only Dell logo appears. They took out the SSD card and gave it to me since Dell do not take responsibility of data. After some days, the team informed me there is no major issue in the laptop, issue was with the SSD. So I bought the new WD SSD and gave it to them for install the windows and fixing the issue. After the installation of windows 10 2004 version, they gave me the laptop. They said you can also download the latest Windows 21H1 version. When I came back home and started to install the antivirus I realised - there is some problem with my keyboard when I was pressing H - the result was H6. Then to resolve this issue I downloaded the latest Windows - 21H1 and fortunately the issue got resolved. Then next day a another issue started - frequent disconnect of WIFI, so I went to the Dell site and updated the WIFI drivers and it got fixed for the time being. In the evening the same frequent disconnect of WIFI, then next day in the afternoon reached the Dell Authorised Center. The technician did the same thing which I did, downloaded and installed the drivers from Dell site, it got fixed. After 3 or 4 days later again started with same issue since in my office new project got started so not able to get the time to visit the authorised center. So for temporary fixed - factory setting of wireless connection in BIOS and it worked for some days but soon the similar situation. Today I called up the authorised center, initially they provide some online checks through AnyDesk but could not fixed the issue, now they are saying they need to install the older version of Windows for which they are asking to pay again since 7 days has been lapsed since I took the delivery of my laptop.
Please suggest if I need to pay them again ? If yes - please specify the reason since the WIFI issue was not resolved only the temporary fix and there was no issue prior to submitting the laptop.