Dell India Complaints & Reviews

Dell Inspiron — keys not working

dear customer care,
2 of my laptop keys are not functioning properly. will u contact me and rectify the problem...will u provide me the contact number of Dell customer in chennai
ramkumar
[protected]

Dell Inspiron — Not working

The machine supplied stopped working two days after the delivery. It took us 10 days to register complaint ( as they work between 9 am to 6 pm with Sat/ Sun off, one has to be infront of the machine for lodging complaint!).

The support is very poor, they do not have spares for newly suppled machine. Sad part is one feels totally helpless.

i made a complaint On dell customer care on27/7/09 and my service tag is:2BH33BS, mentioning that the hardware complaint ie: the DVD is not reading any of my disc and simply its rejecting, they gave us an complaint no :[protected] mentioning that their service engineer would visit our site within 2 days. im waiting for more than 10 days still any of them have enquire about that. im totally unsatisfied with the service department. i need your reply soon.

Regards.
Baskar.
[protected]

DELL — NOT satisfied with the response level

I am not satisfied at the very first level of interaction with the DELL. I wanted to purchase a LAPTOP and I filled the online form and submitted it. I was told that a representative will contact you within 24 hrs. More than 1 day has passed and nobody has contacted me as yet. Moreover, they just dropped a mail, to enquire about my telephone number, which I had already provided in my registration form with DELL.

I am not satifified with their promptness to respond to the customer purchase request hence I am changing my mind to buy a LAPTOP from DELL.

DELL — not proper working

dell laptop not working proprly automatically power off etc.

no display for laptop when switching on, only 4 months old , have warranty

dell inspiron — dell laptop keys not functioning

Requesting you to kindly send your engineer to bajaj Electricals ltd, reay Road office,
Problem Is laptops keys are not functioning,
Contact person: Mr. Sanish - [protected]

dis is nitin agarwal
i purchased inspiron 1558 6 mnths bak nd ma system nt wrkin frm past 3 mnth
customer care people r tellin dey ll replace d system nd dey r nt takin it as per dem d model z nt under production
bt its 3 mnths nd webever i call 2 d deprtment dey tell v r transfrrin ur call nd it gets disconnected

Dell Inspiron — THE LAPTOP FREEZES INTERMITTENTLY

ITS REGARDING WHOLE UNIT REPLACEMENT OF MY LAPTOP (Service tag no 2KVC7BS).

I PURCHASED A FAULTY INSPIRON LAPTOP.SINCE THEY COULD NOT REPAIR IT, I WAS TOLD THAT MY WHOLE SYSTEM WILL BE RESTORED BY DELL. NOW MY LAPTOP IS PICKED UP BY SOME LOCAL COURIER COMPANY 6 DAYS BACK BUT NO INTIMATION IS THERE FROM DELL.

I DONT KNOW WHEN I WILL GET MY NEW SYSTEM, NOW WHEN I AM CALLING CUSTOMER CARE THEY ARE NOT CONNECTING ME TO THE CONCERNED DEPT, SHOWING EXCUSES, DISCONNECTING CALLS. I AM VERY DISAPPOINTED. PLS DO THE NEEDFUL.

-DEB

dell inspiron — NOT ENTERTAINING THE CUSTOMER

I am feeling very guilty that why I have gone for Dell Laptop... Dell peoples attitude towards the customer is very poor, they do not reply for the various query, this is the bad experience I am facing from the peoples from Managers Level to the down the level.
Dell- India wrongly committing the total customer satisfaction how ever they do not know the single meaning of it.
If any sincere person reading my feedback, please contact me on [protected], as being a customer I am approaching to Dell again and again which makes a big ? that for what purpose dell people are sitting in the office,, they are not giving the right and satisfactory response and I am having all the communication emails as a evidence which I have made but was not satisfactorily replied.
I never recommend any person to go for Dell and I will stop the person to buy the any Dell Product seeing this bad experience.

Abhishek Verma
Service Tag- DT3H5BS
Mo- [protected]

On November 24, 2010I bought a Dell Inspiron, Product Type IM[protected]B3D/ATH Model IM5030-283. My family thought it was a great computer and good looking too! It had a great price. It was bought on Best Buy of San Juan at 10:52 am. Less than a month, on december 19, 2010 we had to go over Best Buy and ask them to fix our computer. It was less than a month. What I thought was, this is a piece of junk. I couldn't believe it. I had to wait three weeks becauseI had to leave the computer for repairs. The store clerks said that the problem was that the data would not sow in the monitor. When Best Buy called us to pick up the laptop computer they claimed that some computers sometimes come with deffects and flaws. The next time we went to the store, the clerk claimed that an Internet virus had done the damage but they were willing to fix the problem. This was on February 2011. Last night I had to do the same thing because the computer simply shut down supposedly because of a virus from the Internet. What I want to ask here is, everytime I access the Internet, do my laptop shuts down because it will protect it. The problem here here is the store doesn't give me answrs. I have been to few blogs about Dell complaints and I will definitely promote not to buy them. This is ridiculous that a computer was broken less than a month old and nothing could be done except wait to be repaired. I am taking consulting this matter to some counselors and look inte the possibility of my money to be returned since what I have bouht is a piece of junk, like I said before. I asked for your help through the website and your answered was that since I lived in Puerto Rico deal with the problem locally. But mark my words, I will be taking legal actions towards a company that doesn't even respond to their clients needs. This is a nightmare and my emotional well being has been jeopardized by this piece of junk that I have bought for mys son's homeworks. If you at least have the decency to answer I could at least know that there is a company that still exits.

dell inspiron — WEBCAM IS NOT WORKING

WHEN OPENING THE WEBCAM IT SHOWS THAT "PLEASE PLUG IN A SUPPORTED DEVICE
MY MOBILE NUMBER;[protected]

Dell Inspiron — CHARGER

DEAR SIR
I HAVE PURCHASED N401O DELL INSPIRON 14.7 LAPTOP AND ITS ON WARRENTY PERIOD.MY LAPTOP CHARGER IS NOT WORKING PROPERLY.PLEASE TROUUBLE MY PROBLEM AS SOON AS POSSIBLE URGNTLY
THANKING YOU
VISHNU T A
MOBLE NO [protected]
RESS [protected]

Dell Inspiron — display problem

my laptop display is not working and even my battery has gone dead as soon as my warranty expired,
so i am not sure that if i should go for an extension of the warranty,
as i believe that doing that will get me into the vicious circle of warranty
extension year after year, if only you can assure me that this situation might not happen,
i will apply for the extension of warranty..

dell inspiron — it doesn't work properly

sir i purchase dell laptop from muzaffarnagar, (topline computers ) sir? i dowload skype in my laptop/? but is does not work well? the other person can't hear my voice?
and the webcam of my computer is not clear? i cant see my picture clearlyy? please solve my prblm?

DELL — display problem

i am using dell mini 1018 . i have display problem right from 1 st day .i try to complaint on the coustomer care no. kindly help me in solving my problem of display.

DELL — speakers not working properly

Dear Sir,
i have purchased the Dell Insiron N5050 laptop in the month of August 2012 after few days laptop speaker was not working. i have call to Dell technical support regarding to this issue but they are giving silly answers. so kindly solve my problem.

P R Gavali

Lan Port

My laptop service tag is 9HB84Y1. And Express Code is [protected]. I have taken broad band connection but it is not being connected to my laptop and working properly to another laptop. Please resolve it as early as possible Thank You

PROBLEM IN DVD DRIVE

EJECTING PROBLEM

Dell Vostro 270s lan Port Problem

Sir/Madam,
i have dell Vostro 270s desktop is there lan port problem . i already complaint Your Customer care The told some instruction told all done but not supporting
they told to i will send driver but not send driver ...
Please sold as soon as possible..
contact numer:[protected]
Mail Id otsi.[protected]@gmail.com

dell/mobile — replacement

poor service for mobile in jaipur, no replacement fix time, no customer care satisfaction.
we purchase xcd[protected], only after 20days my mobile touch notwork. we send my mo. service center for replacement but very long time for xcd35 replacement, when i call customer care no clear answer. why

xcd35
Nirmal ajmera

dell vostro — Lot of Hardware and Software Issues along with Poor Service.

After buying a new Laptop from US(With International warrenty) i started facing problem in 2nd month.
As a Dell Policy they dont replace their products after 1 month.
Please find below the number of issues that i faced in 9 months o[censored]sage.

1) From the very first day i started getting HANG Issue on charging.

2) Once it got resolved i faced less Battery Backup issue. On request to change my battery , i got a new battery but still i never got the battery Backup of 6 hours that i useed to get with my new Laptop. Now its maximum Backup is of 3 hours and 20 mins.

3) Then i faced software issue.

4) Once they got resolved i faced Keyboard issue where my Keyboard is replaced.

5) Then again HANG issue started occuring.

6) Now currently along with this issue there is a Motherboard issue.(According to Service Center).

I really dont know what is the next issue which will get added in this list and how many more are yet to come.

The biggest blunder was i couldnt use and check it in the very 1st month as it was in US with my friend who bought it.I am totally unhappy and frustated after spending so much money on DELL VOSTRO .
Will be really thankful if anybody can let me know some senior persons mail id where i can redirect my complaints.

when we purchasing the dell product then it show the three year accidental warranty but when i got this product then i got one year accidental waaranty .this product is purchased by online at dell site.

warranty issue

My dell warranty is showing from 2/feb/2013.but i had purchase it on 4/07/2013.so kindly Process my request.

I had issue with DELL (laptops)I had renewed my dell laptop warranty for complete cover twice once in 2012 for one year and once on 2013 for two years . both the time i paid for complete cover warranty before the warranty expires and now when i need to get few of the parts changed in my laptop they told me that my laptop warranty is not of complete cover is some hardware warranty.
but the time of renewal their executive had called me and told me that if once your laptop complete cover warranty will expire it cant be renewed so if you want the complete cover warranty please renew it before it expired so i renewed it for one in in 2012. then in 2013 the executive called n mailed me regarding the expiry of my complete cover and again i renewed it for 2 years before it expires but now they are saying that in both the times the warranty which got renewed as some hardware warranty .
below is the mail that i've sent them on 23rd march 2015. i had sent the mail to the girl who renewed my warranty in 2013 and also to her manager but till now there is no revert infact no acknowledgement.
Please help for this fraud n cheating.
[protected][protected]------
Email sent:-

To snehal.[protected]@sutherlandglobal.com
CC zouheb.[protected]@sutherlandglobal.com Mar 23 at 7:22 PM
Hi Snehal,


I am a very disappointed customer. The story goes like this I got my laptop on 26th Aug 2011 (with a complete cover),
was a happy customer by that time.

Then for the first time I got it renewed on 21st May 2012 (for complete cover again) with order No.[protected], post this renewal whenever I had CONCERNS I Always had a Big time with you guys*(Dell), which converted me to an annoyed customer.

Then for the second time I got it renewed on 26th Aug 2013 (for complete cover again) with order No.[protected], and last but not at all the least post this renewal whenever I had ISSUES I have to Kill my Time with you guys*(Dell) like anything to make you understand that which kind of warranty I am carrying for my product, and now what you have got is an Unhappy, Highly Fumed up customer who wants to know why the Hell she is being paying such a bulky amount if she is NOT GETTING the SERVICES for COMPLETE COVER.

In short I have been told that since the first renewal I am not getting a complete cover on my laptop though I have been told that I am getting it. Please FIX this ASAP !!!

Notes: And you guys*(Dell) better come up with reasonable answers or I have to knock the doors of customer forum & other legal authorities for my rights.

P.S. Contact me ASAP.
Contact No. [protected], [protected]


Regards,
Nitisha
Acc. No.[protected]
Order No. 26353308
Reply, Reply all or Forward | More

Second Email sent:-

To snehal.[protected]@sutherlandglobal.com
CC zouheb.[protected]@sutherlandglobal.com Mar 24 at 4:21 PM
Can i get the response asap. as its getting on my nerves.

Regards
Nitisha Kushwaha


Show message history
Reply, Reply all or Forward | More

Hi Musfar,
Sorry for the inconvenience caused.Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Himanshi,
Sorry for the inconvenience caused.Please contact our technical support on[protected]. They will be able to help you on this.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Vaubhav,
I apologize for all the inconveniences caused to you regarding this issue. I will arrange a call from our Resolution team who will be able to solve this issue at the earliest.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Dell Laptops — refund of money

i have a laptop of dell.on the 11may i faced some problem in my laptops so i called in dell customer services..at that time i had no warranty.i had talked to one of the technician of dell and he told me that your mother board is not working so you have to give 14,440.i had no option but to give this money because i am an it student and most of my time went on my laptop.when the engineer came he told me that you have problem in your ram not in the motherboard..i was shocked.i called in the dell and after 10 days means on 14 jun they told me that your dd will be dispatched to you within 10 days but now it's 10 of august and i haven't got any dd.i have sent a lot of mails and called so much time in dell but every time i have been told that my work is under processing!!!!what should i do now?

DELL — no proper solution for issues

i am calling to dell customer support for reinstalling my system, no proper solution after 1 month too, after complaining many times. after my purchase, the touch pad got faded and complained, no solution. now too same, i have to get it repaired from out side store. hard drive collapsed didn't get any solution and i got it changed from outside. now i am unable to install my original vista. i am calling for 1 month. no solution found yet.

Dr. Aswin
Santhigiri Hospitals
Hyderabad

dell is hell

Hi Abhijeet,
Sorry for all the inconvenience caused.I will immediately look into this and arrange a call from our mobile team to assist you and get the issue fixed at the earliest.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Raj,
I am very sorry to hear this. It is indeed a very unfortunate incident and I will be glad to look into this issue. Please send your contact details, service tag number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
-Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Lily,

I have mailed you the details at the e-mail id mentioned.

Thanks and Regards

Hi Lily,

I have been told by Dell that they can't help now as warranty period is over. But I came to know that, in india, I should get replacement of laptop as my laptop come uder the category of "manufacturing defect" . So warranty is irrelevant in my case as mentioned in "COnsumer Protection Act ". so please help me getting a replacement

DELL INDIA — BAD SERVICE

I have booked order on 16th October at Dell Executive Store located in Pune, that time Dell executive has told us that if you have paid through Credit Card then you will get delivery within 7-8 days. I have made the payment through Credit Card. I got mail from Dell team regarding order confirmation and order number. They asked me check the status on Dell website. I have checked my order status on Friday 23rd and it was showing me that I will get delivery by 28th of this month. Now today I got mail from Dell regarding cancellation of order. I called up your customer care where I got New Order No. 0431861 and I have been told that now I will get delivery on 09th of November. It means almost 25 days after booking the order.

This is good example of ridiculous service.

dell is extremely worst. even they donot comply with warranty terms..

DELL — HARASSMENT AND EXTREMELY POOR SERVICE

I had purchased a Dell laptop a couple of months ago and barely using it for about 10 times, it has blanked out. On lodging a complaint on their call center, their representative blatantly refused to send any technician to repair my laptop and instead instructed me to open the spare parts of the laptop and repair it on my own.. After much debate they force me to open my machine and finally after having a heated argument with them after when I was not able to re-install the parts they agreed to send the technician to my place. He visited my house after 3 days and replaced the motherboard and hard drive of my brand new laptop.. And guess what.. my laptop still doesnt start... Now the technician has advised me that the processor will need to be replaced... So just imagine all the vital parts of my brand new laptop have been replaced and still my problem remains unresolved.. The technician has told me that no of days that will be taken to replace this processor is indefinite and might take upto 15 days.. When I call up their call center to find out the status of the same I am being advised that I would have to hold on for upto 2 hours to speak to one of their representatives...
A world class company like Dell has amazingly pathetic customer service with highly unprofessional staff... and sub standard products... Just imagine after spending Rs 50000 on a computer what I am left with is a junk box which I cant use infefinitely.
Hence I would like to seek your attention in solving my problem and would advise all prospective buyers to stay away from DELL as in case you run into a problem, you would be in for accute harrasment and mental torture without the problem being solved

ROHIT DEWAN
SERVICE TAG NO 63615BS

Yes please someone take strict action against DELL. Dell is fooling everyone here. please dont get fool by buying dell products

Dear Sir/Madam

With Respect i would like to inform your authority that dell company with well image in market and their service providing company wipro are working in our country, that company are making mental harassment and lots of frode with customer, that kind of Indian and non Indian companies must restrict from working in india, and my personal request to Indian government to stop those companies sales in India which will be in interest of every Indian this thief companies are not providing proper service to customer and makes Indian customer full, this company making me full for last ( 25 ) twenty five days, i have requested to dell customer care on 05/January/ 2012 and also sent mails to all higher authority of dell company, they sent their engineer at 11 o'clock on 27 / January / 2012 but that engineer was came to change the spare in my laptop,it was damage spare which sent by company ( Mr. DELL) to make me full, but for his and his company satisfactions he change that spare in my laptop, but the spare is already dead how it can work in my laptop ? but to make me full he tried to do that, and than after their higher authority officer Sridhar and his team committed me to wait for two days and promise to me if the same thing will not be happen in two days than they will give me a new laptop on 30 / January 2012 at 11 o'clock,
but now company officer Sridhar and his team has broken their commitment and for that Thai are giving me a silly reason that Thai are busy in repairing other laptop , they also threaten me that they will destroy my warranty and will not give me any further service in future

I AM HUMBLE REQUEST TO INDIAN GOVERNMENT KINDLY MAKE ACTION TO THIS TYPE OF CHEAP, FROD, SERVICE THIEF COMPANY AND STOP THEM TO MAKE WORK IN INDIA

I am Help Less Indian, Kindly Help Indian Government Help To India Peoples
This Company is Using slogan Dell Ranked #1 on Customer Satisfaction – Dataquest C-Sat Survey 2010 Dell won the Gold Award at the Readers Digest ‘Most Trusted Brands 2011’in India to make full to Indian customer

Kindly Help To Indian
I Am Proud I Am Indian

Thanks&Regards
Jimit Patel
Computer World
Gondal 360 311
+[protected]

Hello Jimit,
I understand, there has been quite delay in the resolution however I assure you this case is being handled by the Technical Experts. I do appreciate your co-operation so far and request you to bear with us till we resolve the issue.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.

Hi Jimit,
I apologize for all the inconveniences caused to you regarding this issue. We will be glad to look into this issue. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd.

Dear Sir/Madam,

1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]

SMART HDD Error on system start

I have called on Monday 2nd April 9 am, support told me your hard disk should be replaced & said that you will get call back from our side on Tuesday 3rd April. I never get back than I called back on customer support than they give me some instruction to do some exercise about troubleshoot but failed than they said to me you will get a call from technician on 4th April Wednesday for your hard disk replacement and as well as the replacement of charging port. When I called them back on Wednesday 4th April they told me your parts dispatched today and we will get back by Friday 6th April around 10 to 12 am. But your system will get back to work by Monday. I have informed them on Monday my Hard Disk getting problem before confirmation from my side they told me your hard disk should be replaced. I said OK, why not they have make a request on Monday itself for replacement of Hard Disk. Again when I called them on Tuesday, they didn't dispatched my parts on that day. They have make it on Wednesday, when I called them back for reminding the same issue. They have taken it on Wednesday. Is this kind of support dell is providing or they are just misinforming the client that they are giving world class support at your doorstep? I am really surprised the customer support of this kind. I am totally stuck by Monday to Monday to get my system to work. Just for change the Hard Disk. One of surprised thing i listen that they don't have any hard disk at Bangalore itself. They have specially borrow from outstation for me. Is this the ridiculous word they are making fool to their loyal customer.

Now again Called in on Thursday customer support they transfer me to local service centre and your supervisor directly said to me they will not serve me.

1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]

Hi,

I have done big mistake in my whole life by purchase Service less Dell laptop. now a days, even local branded small companies also having new spares. They are changing new spares even for Rs 200 worth product also.but here the great Dell company doesn't have new spares to replace the spares with defective. they are using refurbished spares for repeated compliant also. its really shame less for all. I am requesting every body don't do mistake like me. please check dell web site ID, in that you can find out that dell shall be replaced defective part with refurbished part only. Refurbished means re used it means seconds... In fact I spent almost 50, 000 for this service less Dell company laptop, after one year no one be ready to take for 15, 000 also.Every body very much afraid from this dell company. please read the below mail conversion between me and Dell company for your reference...


Dear All.,

I have awaited since last one year with patience, even though you are
not able to resolve my issue. more over you are always giving your web
site address.
( no body will purchase dell laptop, if verifying your web site terms
and conditions. you have to mention all the terms and conditions and
have take a agreement of each and every customer, who are commits
your laptop and servicing with refurbsihed (re used )spares.)

When the purchase the laptop I proud to have dell laptop, when come to
realty, I feel very shameless to have one and only service less
product named Dell.

Finally I am requesting you all to resolve my laptop issue with new
spares since I have no patience to wait a such a long time. Other wise
I will go to file leagal case.


Regards,
Sridhar Patta,
[protected]
visakhapatnam.

RE: Dell service tag: 4R257BS - Mentally disturbed becuase of your
worst and worst service- Pls dont iritate me
From : sridhar patta <[protected]@indiatimes.com> Wed, Mar 14, 2012 12:00 PM
To : jinsy Babu <[protected]@Dell.com> •
Reply

Reply All Forward Open in new window Show Original

•


Dear Ms/Mrs. Jinsy,

Please remember that my laptop is having warranty when I log in
compliant. after two months also you are not resolved my laptop even
refurbished (reused/seconds spares) spares replaced also. Now it is
coming to out warranty. Pls note that here there is no out warranty
conditions apply, since my compliant is still pending.

Moreover you are not confidence about your refurbished spares and your
company service, since you are not confirming quarries raised by me
in the below trail mail and you are trying to escape by mentioning out
warranty, where as compliant received in warranty status...Then how
can belief consumer about your service and your reused (refurbished )
spares. Pls justify your self atleast...

Thanks for your reply with un resolved and escaping from customer service issue

There is no hopes on your service...

Now I will go to proceed legally on Dell and Reliance digital sales
team, since they are selling seconds/service less dell company laptop
at new PC rate ( at Rs 41000/- ).

Regards,
Sridhar
Vizag
[protected]

----- Original Message -----

From: Jinsy Babu

To: sridhar patta
Sent: Mon, 12 Mar 2012 16:49:25 +0530 (IST)
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me
Dear Mr. Patta,


Thank you for your e-mail.

1. Replacement parts may be refurbished as per the warranty entitlement.



2. System warranty will apply to the replaced parts. Since your
system is already out of warranty, the replaced parts will carry a 90
day warranty.

3. We regret to inform you that we will not be able to replace with
parts branded new as per the warranty entitlement.



4. Please visit the link for Dell terms and conditions






http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=in&...⇄




Please let us if we can schedule a service and let us know the best
time to contact you in this regard.

Regards,
Jinsy Babu

Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Friday, March 09, 2012 6:36 PM
To: Jinsy Babu
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me
Dear Ms/Mrs Jinsy.,

Pls dont confuse me with your links.. Kindly revert with point wise
for the below quarries raised by me.

1) You are issuing again refurbished (Re used spares) or good ones for
repeated complaint.
2) Is there any warranty/guarantee for your refurbished spares.
3) Are you belieiving that your refurbsihed spares will work for next
six months, if not pls replace my spares with new spares instead of
Refurbished spares (Re used spares ) other wise please replace my
product, if you are not having new spares.
4) how you are selling your products with out new spares for service
instead of seconds(refurbished) spares.

See, Ms/Mrs Jinsy, Mistakenly I have purchsed worst serviced Dell
company lap top with white money, dont think like black money. And I
have been harashed mentallay by your Worst and Worst service and I
have loose my money, I failled my targets/commitments and also I have
been met with accident because of lost my patience and concentration
on everything.

I am also working in service feild and we never treated with any
customer like you, if any customer compliant repated we will be
replace the hole prodcut even we are servicing with new spares not old
spares like your company. becuase of we have ethics..But here I dont
demend for product replacement, I am requesting for new spares, I
never seen this type of service in my life...

I hope you will be resolve my issue by providing new spares or
replacing the product.

I am planning to publish in news paper through 3000 pamplets for
selling your service less company laptop.
( I will mention on the pamplets about your service also to dont
create problem with buyer in future )

Pls reply with point wise for the above .

Regards,
Sridhar
Vizag
[protected]



----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Thu, 8 Mar 2012 16:55:02 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me


Dear Mr. Patta,


This is with regards to the conversation we had. Dell is willing to
resolve the technical issues with your system as per your warranty
entitlement available on the link.
http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=in&...⇄
Regards,

Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: Jinsy Babu
Sent: Wednesday, February 08, 2012 4:53 PM
To: [protected]@indiatimes.com
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me

Dear Mr. Patta,
This is with reference to your e-mail. I tried reaching you at
[protected] but I was unable to get through to you. Kindly note that we
would resolve the issue reported by replacing parts. The parts used
for replacement may be refurbished. This is the Dell’s final position
in this regard.
Please let me know if you want to proceed further.
Regards,

Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Monday, February 06, 2012 8:31 PM
To: Jinsy Babu
Cc: Ayanavo dell customer care managar; david; dell marketing; dell
sales; donald dell; Dell, Michael; ronald dell
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- ls dont iritate me
Dear Ms/Mrs Jinsy.,
Thank you for your reply.
Kindly confirm that you are sending spares are refurbished or good
ones ? If again repeat the same compliant after replaced with
refurbished spares, (Already you have replaced with refurbished
spares and result is my laptop completely dead and I lost lakhs of
patience and mentally I disturb a lot for this reason I wish to go to
consumer court)What Can I do ? Is there any guarantee for your
refurbished spares?

So Please send with new spares only. otherwise leave it and we will be
meet including (sales-reliance&dell & service) at consumer court .

Kindly dont iritate me with your unresolved mails.

Regards,
Sridhar
Visakhapatnam
[protected]

----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Mon, 6 Feb 2012 16:57:09 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS

Dear Mr. Patta,

Thank you for your e-mail. Kindly note that we are willing to resolve
the issue by replacing parts. The parts used for replacement may be
refurbished.

Please let us when we can have an engineer sent out to your address.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Sunday, February 05, 2012 11:16 AM
To: Jinsy Babu
Cc: Ayanavo dell customer care managar; david; del uk; dell; donald
dell; Dell, Michael; ronald dell; [protected]@dell.com;
[protected]@dell.com
Subject: RE: Dell service tag: 4R257BS
Hi,

Please not that you have sent your service engineer after few days of
the my compliant and he has replaced battery & Mother board with
refurbished/ reused spares even though I accepted that time to resolve
my issue with Refurbishing spares.And the system is worked for two
hours of the spares replaced. And again start the problem in my laptop
and the same thing has informed you when you are called for feedback
and told you clearly that I will observe the problem, if the same
problem persists for next two days also you have to resolve. As I told
I informed you that my Laptop was not working completely. And I have
shouted the video of the problem persists in my PC . and also I have
taken the different snaps of the different compliants on PC.
And Again I requested & begged to resolve my Issue but you all are
least bother to resolve a customer Issue. But again you are saying
that you will be sent with refurbished spares. Already I have verified
your warranty card/ information guide but no where mentioned that you
will service with used/refurbished/seconds spares. Please check... I
feel my self as It is really shameful to have a Dell Laptop

I spent more than Indian Rupees of 44, 000(including 2 years AMC) for
this laptop. This amount is very BIG to me, but it is very small
amount when I comparing with my Patience lost, Waste of time,
decreasing productivity on my job and also I met with accident also.
So you all are ( Including Reliance digital sales manager & Cluster
head at visakhapatnam, Reliance AP CEO, Reliance Digital national
head for selling your product without service /product information,
all the company directors and service and sales managers)the
responsible.


Finally I requesting you to send your engineer with new branded spares, since you have already replaced with refurbished spares and result
is my PC is completely dead.Then How can I accept again for
refurbishing spares for repeated compliant. Now a days for 250 rupees
worth product also they are replacing with new spares only, But you
are replacing with used spares for 44000 daily/every minute used
product also... Please think your self and justify...

Please come with solution by Monday and I will go to purchase good
serviced company lap top by tomorrow and I will share my experience
with all ...

Thanks and Regards,
Sridhar P
[protected]
Visakhapatnam
Andhrapradesh

----- Original Message -----
From: Jinsy Babu
To: sridhar patta
Sent: Fri, 3 Feb 2012 17:03:42 +0530 (IST)
Subject: RE: Dell service tag: 4R257BS
Dear Mr. Patta,
This is with reference to the service tag: 4R257BS. Kindly note that
we are willing to resolve the issue by replacing parts and so we had
sent an engineer to complete the service, however, the service was not
completed as per your insistence. We would like to let you know that
we would still send out an engineer to complete the service. The parts
are branded refurbished and this is as per your warranty entitlement.
Please let us when we can have an engineer sent out to your address.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Thursday, February 02, 2012 11:09 AM
To: Jinsy Babu
Cc: cannon; del uk; dell; donald dell; Dell, Michael; ronald dell
Subject: RE: Dell service tag: 4R257BS
Dear Mr/Mrs . Jinsy.,
What can I do with your web site address. I have failled to achieve my
targets on last month because of you people including you. Who will
responsible for this ? Earlier I have used laptop for 3years which was
purchased at 28K but I never faced trouble with that laptop.But here I
spent 44K money and lakhs of pateince and pain which was done BIG
MISTAKE in throug out my life.
Even your officials also not bothered about the customer service.I
surpraising to see this type of service.

Just you are passing time instead of resolve my issue. you are
tryining to wash your hands. which is not suitable in service feild. I
am feeling shameful my self to have a Dell Laptop.

THIS IS TO INFORM YOU, THAT I WILL GO TO TAKE LEAGAL ACTION, IF MY
ISSUE IS NOT RESLOVED BY TOMMOROW.

IF YOU WANT COMPLETE HISTROY MY COMPLIANT I WILL SEND INCLUDING VIDEO
CLIPS OF THE PROBLEM/ERRORS, PRINT SCREEN, PHOTOS OF THE ERRORS WHICH I
WAS SHOWN TO YOUR SERVICE ENGINEER FOR YOUR REFERENCE.
I REQUEST YOU TO DONT WASTE YOUR TIME AND MY TIME WITHOUT SOLUTION.
PLEASE COME WITH SOLUTION AND RESOLVE.

I AM EXPECTING YOUR NEEDFUL ACTION NOT A REPLY MAIL .

THANK YOU FOR YOUR FEEDBACK.

Regars,
Sridhar P
[protected]
VISAKHAPATNAM





----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Wed, 1 Feb 2012 16:45:24 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS
Dear Mr. Patta,
Thank you for your e-mail. Kindly note that we would resolve the issue
you reported by replacing parts. The parts used for replacement may be
refurbished. For more information on your system warranty coverage,
please refer to www.dell.co.in.
Please revert for any clarifications in this regard.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Wednesday, February 01, 2012 11:13 AM
To: Jinsy Babu
Subject: Re: Dell service tag: 4R257BS
Dear Ms/Mrs Jinsy.,
As you aware that I am facing trouble with your service since last
three weeks. And you are not able to resolve my issue till now. I have
gave compliant for charging back up and you people are given one link
to update in my PC. Result is my Laptop completely dead. Again I
requested to rectify my problem. after some days your service engineer
has came along with Refurbished spares and replaced with existing
branded spares. After replacing the spares with Refurbished spares,
My laptop is worked for two hours and after that again start trouble
in my laptop.And the same thing have informed to your people and to
you also. How can you say that you will replace with old/used spares
for repeated failure/repeated compliant and more over escalation call
also. Please think as a customer. If the same will happen to you, what
will you do ? How can manage your job/work ?
Please try to my situation and act accordingly...
Thanks and regards,
Sridhar
[protected]
Visakhapatnam
Andhrapradesh
----- Original Message -----
From: Jinsy Babu
To: sridhar patta
Sent: Tue, 31 Jan 2012 16:38:51 +0530 (IST)
Subject: Dell service tag: 4R257BS

Dear Mr. Patta,
This is with reference to the service tag: 4R257BS. As discussed,
under Dell warranty terms and conditions, Dell is willing to resolve
the issues reported by replacing the parts. The parts will be branded
refurbished which does not necessarily mean that they are old/ used
parts.
Kindly confirm to proceed further.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.

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