Dell India Complaints & Reviews

I am a regular dell customer, with two laptops and was about to buy my third laptop for my relative. ONline chat sales person PALLAVI CHIRING was arrogant and in the end asked me to go and buy TOSHIBA instead, when i told her that i will post the chat session online, she called me at my cell phone and threatened me and misbehaved with me. No body should talk to this particular chat sales female from DELL INDIA website.

I am Mohd Mehar Alam, i puchased a laptop (N5110), service tag no. 9GM8VQ1, instead of a new laptop the dealer has given me a repaired ( the LCD of this laptop had been changed on january 2012),this LCD also goes blank while working. Kindly replace the laptop or refund my money.

Warm Regards
Mohd Mehar Alam
[protected]/[protected]

To
The manager
Dell India Pvt Ltd
Karnataka

Date: 2nd April 2012

Sub: complaint against dell service providers and technical department

Sir/madam,
I, Chetna Goel, owner of DELL INSPIRON N5110 lodged a complaint regarding my laptop. The CASE NO. to which is :[protected]. But to my pure dismay, I have been UTTERLY DISAPPOINTED with dell’s customer care and its service providing policy.
I spoke to dell customer care thrice and more; two of them being “Mr. SACHIN” and “Mr. KULWANT”. And I have been asked to either arrange for another adapter no matter how.. or arrange a tool kit myself and open it! What I don’t understand is that how the hell do you people expect your customer to screw open the laptop on her own. Excuse me, everybody is not an engineer dear!
I have being promised for an “on sight” service under my laptop’s warranty period, but I din’t get to see that happening in this case what so ever.
I requested a million times to send a technician in order to take care of this issue, but I have been denied to that service all together and have been asked to pay additional money ,if I want any technician to visit in person!
It’s a request as well as warning that you kindly look into the matter as soon as possible or being a harassed customer, I may file a complaint in consumer court under the “CONSUMER PROTECTION ACT 2001”, in this regard.

The other details you may require are given below:
SERVICE TAG NO.: 42YS7R1
EXRESS SERVICE CODE: [protected]

Thanking you
Your disappointed customer,
Chetna goel

HI,

I had purchased the above mentioned model of Dell mobile in Oct. 2012.
I had problems right from day 1
When I approached the customer care in Bangalore, they assured me of replacement as guaranteed
Since then I am calling them regularly for the same and they are giving excuses for the last 3 months
Even today their answer was "status of your request will be known to you if you call day after tomorrow"
They were not even ready to give proper email id for complaining
Very poor service

Ramesh Babu

service tag:HLYW7BS

i bought the dell xps-L501x on 2 jan 2011 online directly from
dell.since the day i got the it i facing many problems with the
product.
1.On the very first day of my order delivery i.e. on 14 jan 2011 i
found out that there is a red spot on my laptop lcd screen,for that my
lcd screen was replaced.
2.after some days o[censored]se my USB port stopped functioning,for that
mother board was replaced.
3.since the problem was not fixed,again the daughter board was replaced.
4.now i found out that my laptop does not have physical wi-fi adaptor which was resolved temporarily.
5.I also have internal problems with my laptop(like frequent windows crash etc.)

although my warranty has been expired now but the problems with dell components continues,

***6.laptop battery doesn't charge to full capacity, initially starting from 100% now its charging limit reduced to 40% only, after which it stop charging any further.

initially i thought that this is a temporary problem but now i realize its not.

since the problem started when the system was in warranty period,i hope Consumer Forum would take some action regarding the same.

Hi my name is sriram. I have purchased Dell XCD 35 on 19th April 2011 for RS 11400/-. The problem is the touch screen lost its sensitive. in the bottom lest side. After that i contact the dell service center in Chetpet contact person is Mr.Sathish. I have gone to that service center on 21sf Feb and
given the mobile for warranty replacement. While giving the phone for warranty the service engineer assured that the phone will be replace within 10 days. So i waited for 10 days and in between the ten days i make a phone call and update the status. But there is no use days roll on and even up to now today 14th march until now there is no response. While i make a call to him he said that there is no stock even the service center is waiting for the stock. So that i make a phone call to dell toll free [protected] after a long waiting one lady spoke to me her name is Sowmya. Even there is no use.Still no stock. Such a big company with stupid service in mobile. I don't know why they started the mobile phone unit. TOTAL WORST AND POOR SERVICE. CHEATING THE CUSTOMER. AND CARELESS ANSWERING.

dear sir/mam
i m a recognized owner of dell xcd35.IMEI-[protected],SERVICE TAG-HM8SWP1.due to sound defect i have visit dell service centre{J-29 sector-18,goutam budh nagar,Noida,Uttar Pradesh-201301}for service.but they suggest for replacement option. due to their opinion i have taken the decison for replacement option.on 1st feb,2012 i have submitten the mobile to dell service center ....now since 41 days i haven't recieve my dell phone.. when i go to service center they are delying the service.please help me to solve out the problem so that i can recieve my phone as soon as possible.....

{ copy of customer acknowledgement given by dell sevice center}
customer name -Mukul Verma
contact no.-[protected]
customer address-40A shastri nagar sarojini park delhi -31
service type- CIS
Order recieve time-1/02/2012
engineer assigned-jugnu chauhan
System Type- 4IN
MOBILE- XCD-35
REMARKS- Recieved Handset only ,without battery and backpanel
ISSUE REPORT-NO SOUND IN SPEAKER

pls,pls.pls. help me so that i can recieve my dell phone as soon as possible...................

Sir i bought this laptop from Hindustan computers and travels, bhiwani, haryana on 4th March 2012.The express service code is [protected] Since then i tried to connect internet many times but its shows a icon of connection, no site was opened. i also disabled the antivirus of kespersky, also turn off the firewalls. but only once the internet was connected on 9th march 2012. Before and after that no internet connection was possible. you are requested to solve my problem at the earliest. my mobile no is [protected] and email address is [protected]@gmail.com.

I HAD BOUGHT THIS LAPTOP ABT A YEAR ...AND STILL FACING SO MANY PROBLEMS AND I HAD ALREADY GOT A GOOD SERVICES PROVIDED BY THE DELL COMPANY BUT STILL AM FACING SO MANY PROBLEMS...BEFORE 4 MONTHS AGO MANY PARTS HAD BEEN CHANGED INCLUDING MOTHER BOARD,BATTERIES N MANY THINGS...BUT STILL AM FACING SAME PROBLEMS AGAIN...ACTUALLY AFTER SPENDING A HUGE AMOUNT ON THIS LAPTOP AM NOT GET PROPER BENIFITS....SO PLEASE DO THE NECESSARY BEFORE ENDING OF MY WARRANTY PERIOD...THANKS N REGARDS.......[protected]

I buy our laptop from Varanasi shop name is TOTAL COMPUTER SELES& SERVICE,it's mob no is [protected] .
In warranty period my laptop speaker not work properly ,but no any action taken by the seller , call your customer care number they said " your laptop is not Indian " it laptop is Thailand so they did not provide any service the customer care
so you can take action in won way................
and my dell complain number is "[protected]"

SANDEEP KUMAR
My Cell No. [protected]

I purchased a dell laptop in Oct,2009 through online shopping through Dell.com. the laptop they sent was faulty. then i suffered very much for the replacement of the laptop. and after hundreds of calls i got my replaced new laptop in Feb,2010. and as a compensation, i was promised to provide with the extended complete cover warranty till 13th march 2012. One of managers sent me the confirmation mail regarding this.
in Nov,2011 i needed to use the warranty, so i checked on dell's website regarding my warranty status. it showed me the warranty as 'Expired'. and i found that the warranty had not been extended as promised. i lodged a complaint in dell's customer care. on 2ndDec,2011 and then called them more than 50 times. there system is so harassing that every time i call a new person receive the call and i need to explain the whole story again and again. it was really very frustrating.
They gave me the assurance that the warranty will be extended. But still the warranty has not been extended.
It was a very bad experience with Dell.
PFB the details of the case i registered in dell's office.

Laptop Service Tag : 7WWT4BS
Case Id :[protected]
Dell Customer Care Toll Free no(where i registered complaint) : [protected]
Dell's Contact Persons in this case: [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com (i contacted these people for the case to get resolved and got the negative response)

Please help me and provide me some guidance to get justice in this case.

Thanks & Regards,
Pramod Jain
Contact No. [protected], [protected]
pramod18.[protected]@gmail.com

PS: PFA the snapshot of the warranty status as checked on Dell website on 7thMar,2012 11:25AM

Dear sir,

I have submitted my DELL mobile(XCD-28) in DELL costomer service center at jogeshwari(W), mumbai on 30.01.2012.Just after two week of purchasing the mobile problem of speaker, battery is observed.All assesories are also damaged.Near about one month is over to submitt the mobile but even uptill now i have not get the mobile return to me. so please try to give me either replacement of mobile or as it is ,as early as possible.
Fallowing are details of mobile

Model : XCD-28
EMEI no. : [protected]
Service tag : GQP3WN1

Regards,
Prashant B.Javir,
[protected].

Dear All,

I have purchased a new Dell Laptop on January 17th 2012 and now I think this was one of the biggest flaws I've done in my recent times!

From the beginning on wards there was issues with this.Firstly the issues were with touch pad, which was not working. I complained Dell support on 10th February.Though I got the motherboard replaced, I led to more complicated issues as I wasn't able to use my system after that. It's really embarrassing that after spending a good amount of my hard earned money for your incompetent system, now I've to spend so much time, sorting these issues and contacting DELL customer care.

I had purchased Dell further to some good feedback from some of my colleagues But with the experience I had, I'm afraid, I would be great critic of this. Furthermore I would be moving forward with all the legal possibilities to get a product which worth the value for my money,not an incomplete one like the thing Dell had given me.

I believe that no terms or conditions would suggest that you would give me an non-performing product, right from the purchase and send a service engineer along with me all the time to fix the issues- I have my own work!!. And I don't want to use a new computer opened and serviced for many times in the first month itself, with all the wear and tear of this in it.

When I contacted your customer care, I was told that this system have been sold to the reseller some time back and hence there are warranty issues. I believe you'd understand that this is not my concern as I have purchased the product on Jan 17, 2012.

Please replace this system with a new one at the earliest.I'll be looking forward to hearing from Dell before making any further move.

I ordered a laptop through one of my friend in USA as a gift for her on 18th February 2012 and the amount against the same has been charged from my card on 20th February 2012 and it supposed to be deliver on 25th, however it was not delivered till date and when I checked and inquired with Dell people, I got to know my delivery got cancelled due to a call/mail made by somebody stating that he being a holder of card, he want to stop the payment. Without cross verifying the information provided by me while making the payment, they stopped the delivery and cancelled my order. On the top of it the people on the phone(Sharron[protected] extn 4161320) and her manager) are not at all co-operative and are not very keen in finding out the solution of the problem.

sir,
maine ek dell ka laptop loan leker bareilly se 4 august ko purchase kiya tha. aur kuch din bad us ki hard drive main probelum ayi thi. phir maine dell costumer care ko call kiya to un hone bataya k laptop thailand purchase hai. abb sir meri bat na to dealler sunta hai aur na hi dell wale. please help me.main uski detail apko bhejta hun. aur ummed kerta hu k mujhe jaldi koi apki taraf se response milega.
Name.Mohd naeem Khan
father name:sagheer ahmad khan
adress: sotha budaun u.p
mob.no [protected]
dealer name : Ashirwad enterprises
mob no. [protected]
Adress: infront of bareily old bus stand near kutub
khana Bareilly U.P

I purchased a laptop from signature computer - Amreli. He asked me that i should buy a imported laptop because in that condition all responsibility of service provide by him. In case to carry laptop to service station he will take out it.
Now for 2-3 months I got problem related screen and camera. So i asked him but he answered me that he has close shop before 2 months. Now other service centers are also not responding. Please help.

Haresh D. Vasavada
Amreli - Gujarat - India.
Mo. [protected]
email : [protected]@yahoo.co.in

Dealer :
Signature computers - Amreli
C/o Amitbhai
Mo. [protected]

Sir,
I purchased a laptop Dell M501R from a retailer in Ernakulam district of Kerala for Rs.38000(including some items that were called 'free') a month ago.(In the bill they had added the free items also with some price). I was offered many features while buying but after a week o[censored]se I realized that many promises made were false.One of those is the battery life of the laptop which was supposed to be 3 hrs,but it hardly gives 1.5 hrs now(this is really affecting my usage).On top of all these, to my disappointment I learned that the laptop was actually priced low @ Rs.32000(a difference of Rs.6000!!!) in some other shops that I came to know online and from inquiry.(In fact,its priced at Rs.30500 in flipkart.com which I am not considering now as you have to take into account taxes etc. for retailers-link( http://www.flipkart.com/computers/laptops/dell/itmd37zvcdyb4kqw?pid=comd37zufyzx...⇄ all these, when I checked the Dell website for the actual price of this laptop,I was shocked to learn that Dell had stopped the production of this model some months ago and this model does not feature in their website(http://www.dell.com/in/p/inspiron-m501r/pd).
Things that I could conclude from all these is that the retailer is selling the old stock of this production stopped laptop at his own price. Since the consumer has no official sources(Dell website) to know the actual price of this laptop they were successful to some extent in cheating the consumer. When I enquired to know whether this retailer usually sell laptops at higher rates, I realised that it was not the case. It was only with that particular model, he’s doing so which again points to the foul play that I mentioned earlier. The fact that the laptop was priced way too high for me and that it doesnot have all features promised earlier, has really depressed me.
I admit that I was ignorant and should have been more vigilant while making the purchase.But I feel badly cheated and would like to claim a compenstion from the retailer.Please guide me in this regard.

Dear sir,
I had purchased dell vostro 1015 on 5 September 2011 from COMPUTER CARE G-23 SHIVA TOWER ,G.T ROAD GHAZIABAD by Bill no.2928
but now this laptop battery is not working properly Battery backup is only 30 minutes so please replace this battery as soon as possible.

Sir,

I have purchased a new laptop of Dell before 9 days and after 3days my charger stopped working. I do registered my complaint to dell customer care and they always used to provide me technichal guidence to repair rather than changing the charger and from 6 days my laptop was not started because of the charger and my complete work is pending. Even after calling them they used to dispatch the charger on the wrong address rather than that of mentioned in my mail and when is was calling them they used to put my call on mute and hold even not transffering the call to the manager.

So I herby request you to register my complaint for dell india.

Dell Computers India Pvt Ltd.
Domlur, Banglore.

My asset tag : 448Q7R1

Thanking you,
Vaibhav |Pandey
[protected]

Dear Sir

With Respect i would like to inform your authority that dell company with well image in market working in our country, that company are making mental harassment and lots of frode with me,

Mr Shridher,Suzuan,sanjay & His Team are not Providing Proper service

This Team making me full for last ( 31 ) Thirty one days, i have requested to dell customer care on 05/January/ 2012 and also sent mails to all higher authority of dell company, they sent their engineer at 11 o'clock on 27 / January / 2012 but that engineer was came to change the spare in my laptop,it was bad parts which sent by company ( Mr.Shridher,Suzuan,sanjay & His Team ) to make me full, but for his and his company satisfactions he change that spare in my laptop, but the spare is already Bad parts how it can work in my laptop ? but to make me full he tried to do that, and than after their higher authority officer Sridhar and his team committed me to wait for two days.We will try to best and promise to me we will resolve your problem, if the same thing will not be happen in Feature, than they will be try but Problem not solve, and i give him to make a try to give me earlier best solution, then Mr Shridher,Suzuan,sanjay & His Team sent parts (Second time motherboard, IO panel,Cpu Coolin Fan) same problem as over heating &hanging problem at that time 31 / January 2012,

Further Mr Shridher,Suzuan,sanjay& His Team Want More Two (2) Days For Solve this issue,we give him, Mr Shridher,Suzuan,sanjay & His Team sent parts at 03/February /2012(Third time motherboard, IO panel,Cpu Coolin Fan) But Now in third time engineer changed motherboard,Motherboard is all ready dead parts no display founding now

Further Mr Shridher,Suzuan,sanjay & His Team want more two days time for chanege (FOURTH TIME motherboard , io panel , cpu cooling fan)
Dear Sir My Laptop Is not One Type of Institute,Your Mr Shridher,Suzuan,sanjay & His Team Are working in lot"s time in experiment,his team work in TRY & ERROR, BUT NOT SOLUTION GIVEN

I AM SUFFERING IN 31 DAYS DEAR SIR ,Mr Shridher,Suzuan,sanjay & His Team THREATEN ME AND SAY TO ME YOU HAVE TWO OPTION (1) IF YOU WANT SOLUTION YOUR PROBLEM ,SENT ME YOUR LAPTOP AT BANGLORE (2) I SENT MY ENG.FOURTH TIME AND TRY TO SOLVING YOUR PROBLEM

BUT WE ARE NOT COMMITTED TO SOLVE YOUR PROBLEM

They give me a silly reason that they are busy in repairing other laptop, they also threaten me that They will destroy my warranty and will not give me any further service in future

NOW WHAT CAN I DO? I GIVE ME MY LAPTOP FOR MORE EXPERIMENT ?

After this type of work What Are expecting Company from customer(me) ? I am making my Work(Job) very well but company ?

How To Co-oprate With company to change my laptop part fourth tiime ?After 31 Days company is not Co-oprate with me, Speech less Work company are working,

Mr.sir at selling time you COMMITTED TO ME 1 YEAR ONSITE COMPLETE COVER WARRANTY Providing dell ,

NOW WHAT ?
KINDLY GIVE ME PROPER SOLUTION..............

THANKS
REGARDS
JIMIT PATEL
COMPUTER WORLD
GONDAL
M. [protected]