Dell India Complaints & Reviews

Don't buy dell, it's like china made product.. low price but useless product... waste of money...

dell laptops vostro 1540 — regarding refunds

Sir,
I have purchased a dell laptops on 7th jun 12 but i am satisfied with product and its performance.my retailer is ready to refund but he is asking DO letter from dell but dell is not giving.he telling if you have direct purchased from me then refund.so please help me for refund.

COMPLAIN AT THE TOP...OWNERS AND EXECUTIVES DON'T WANT TO HEAR OR DEAL WITH CUSTOMER PROBLEMS OR COMPLAINTS. And the ones below them do not want the boss chewing them out.

Hope this helps.

Lets all contact Dell's Board of Directors with our complaints, especially concerning Customer Service ! I did, but one email is not going to make a change. [Name of Appropriate Person or Group]

c/o Board Liaison
Dell Inc.
One Dell Way, Mail Stop RR1-33
Round Rock, Texas 78682


Or e-mail at:

[protected]@dell.com
The following executives are the main ones I think would be more interested in what their customers are saying...
Michael S. Dell = Chairman of the Board
Chief Executive Officer

Peter A. Altabef = President Dell Services

Steve H. Price =Senior vice president, Human Resources (Does he hire for customer service

Steve Felice = President, Consumer, Small and Medium Business

Lol! Infact I bought from Dell my laptops and found that all Dell representatives are the best and like the one mentioned above I bought it from the same lady but she was very much well behaved it seems some people only know how to spoil someone's name in public forum

My laptop Overheats a LOT!
Motherboard has been replaced- and still overheats- upto 97+ degrees celsius! ( YES, thats correct! )

I want to get an equivalent laptop which does not overheat. and replacement from DELL.

Help!

Bhushan.

I bought dell laptop in 27-oct-2014. whenever I open my laptop some advertise of dell retail media network was running on my laptop. I went to the dell showroom 2 times for my complain but they said that that is normal advertise but today I get information about this add I know that this laptop was used for dell retailer advertisement and they sold this laptop to me...

DELL — Worst Tech Support

Hi,
I recently bought the Dell laptop Inspiron 1525. I have lot of hope regarding the TECH Support from the DELL. You will get very good service before Buying but WORSE after buying. I try till 20 to 30 min on phone to connect the tech support but never get connected for support. I try to send the mail but not able to submit .
As far as Systen Config is concern there will be ONE partition and you have to struggle lot to DO it Yourself.
If you are not the EXPERT STAY AWAY from the DELL
DELL Say : Thank you for choosing Dell.
Consumer Experience: BIG SORRY for choosing Dell.

i have to know about dell service point in dubai

DELL — fake warranty promise

sir
i have a dell vostro notebook with me which claims a 3 year complete cover<including accidental damage> warranty.i bought it from fore solutions chandigarh .i complaint them about the broken parts in the month of feb'09 and now its may and haven't repaired my laptop till now.
even after continous reminder to them they just assured me to repair it soon on each reminder.

i would be grateful to the cosumer concerned authority to accept my complaint.ang guide me through the procedure.
this is causing a big stress to me.my work hangs because of it.

dell...service tag--dk962bs

regards
ekansh chaturvedi

dell / inspiron n5110 — unable to receive proper help

sir i have brought laptop on 24/10/2011 but after it stop charging and then speaker also not working i have complain so many times but there is no response from them means from your engineer

Install software for Wifi adaptor. Battery is not in warranty. Buy a new battery and use as per rules.

i have same compliant above

hello sriram have u got your mobile replaced now atleast.. Cause i have given mine with the same issue on 25th september 2012 but till now december 3rd 2012 i didnt receive my replacement.. please do reply for this comment and also i have given my mobile to the same service center in chennai..

dell xcd 35 same problem for all customers(keypad, touch, charging heat).. don't buy dell mobile product very worst...

disappinting

disappointing..strict action should be taken

dis appointing discussting

Hi Mukul,
I am very sorry for the unpleasant experience you faced. Please send your contact details, order number and issue description to [protected]@dell.com. This is the email id of our Mobile team who can help you resolve this issue.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Lt

Dear sir,
I have purchased the dell xcd35 mobile three months back. 25 days back i got complaints regarding touch screen. I have contacted the show room and they advised me to contact the service centre that is acel. Till now i didnt got the mobile and every day they are post poning with nil stock in dell company. My service id is V15-DC[protected]DW. I AM TOO MUCH ANNOYED REGARDING THIS. I am unhappy about this purchase and now i feeling like made mistake regarding this purchase. Kindly advice me regarding this issue. Look serious about this matter and do the needful. Dont delay in this regarding.

With Regards,


Dr.P.Karthik M.V.Sc.,
Assistant General Manager,
Shanthi Poultry Farm Pvt Ltd,
Processing division,
S.F.No.101, 102, Athimarathuvalasu,
Rajampatti via,
Palani Tk, Dindigul - 642617,
TamilNadu, India.
Cell No: [protected]

Dell Desktop PC Not Working VOSTRO-270S

i have Dell Desktop Model No-VOSTRO-270S-3pc both of PC s Keyboard & CD Drive Not Working Properly

computer not working

power is not computer

Dell Inspiron — keys not working

dear customer care,
2 of my laptop keys are not functioning properly. will u contact me and rectify the problem...will u provide me the contact number of Dell customer in chennai
ramkumar
[protected]

Dell Inspiron — Not working

The machine supplied stopped working two days after the delivery. It took us 10 days to register complaint ( as they work between 9 am to 6 pm with Sat/ Sun off, one has to be infront of the machine for lodging complaint!).

The support is very poor, they do not have spares for newly suppled machine. Sad part is one feels totally helpless.

i made a complaint On dell customer care on27/7/09 and my service tag is:2BH33BS, mentioning that the hardware complaint ie: the DVD is not reading any of my disc and simply its rejecting, they gave us an complaint no :[protected] mentioning that their service engineer would visit our site within 2 days. im waiting for more than 10 days still any of them have enquire about that. im totally unsatisfied with the service department. i need your reply soon.

Regards.
Baskar.
[protected]

DELL — NOT satisfied with the response level

I am not satisfied at the very first level of interaction with the DELL. I wanted to purchase a LAPTOP and I filled the online form and submitted it. I was told that a representative will contact you within 24 hrs. More than 1 day has passed and nobody has contacted me as yet. Moreover, they just dropped a mail, to enquire about my telephone number, which I had already provided in my registration form with DELL.

I am not satifified with their promptness to respond to the customer purchase request hence I am changing my mind to buy a LAPTOP from DELL.

DELL — not proper working

dell laptop not working proprly automatically power off etc.

no display for laptop when switching on, only 4 months old , have warranty

dell inspiron — dell laptop keys not functioning

Requesting you to kindly send your engineer to bajaj Electricals ltd, reay Road office,
Problem Is laptops keys are not functioning,
Contact person: Mr. Sanish - [protected]

dis is nitin agarwal
i purchased inspiron 1558 6 mnths bak nd ma system nt wrkin frm past 3 mnth
customer care people r tellin dey ll replace d system nd dey r nt takin it as per dem d model z nt under production
bt its 3 mnths nd webever i call 2 d deprtment dey tell v r transfrrin ur call nd it gets disconnected

Dell Inspiron — THE LAPTOP FREEZES INTERMITTENTLY

ITS REGARDING WHOLE UNIT REPLACEMENT OF MY LAPTOP (Service tag no 2KVC7BS).

I PURCHASED A FAULTY INSPIRON LAPTOP.SINCE THEY COULD NOT REPAIR IT, I WAS TOLD THAT MY WHOLE SYSTEM WILL BE RESTORED BY DELL. NOW MY LAPTOP IS PICKED UP BY SOME LOCAL COURIER COMPANY 6 DAYS BACK BUT NO INTIMATION IS THERE FROM DELL.

I DONT KNOW WHEN I WILL GET MY NEW SYSTEM, NOW WHEN I AM CALLING CUSTOMER CARE THEY ARE NOT CONNECTING ME TO THE CONCERNED DEPT, SHOWING EXCUSES, DISCONNECTING CALLS. I AM VERY DISAPPOINTED. PLS DO THE NEEDFUL.

-DEB

dell inspiron — NOT ENTERTAINING THE CUSTOMER

I am feeling very guilty that why I have gone for Dell Laptop... Dell peoples attitude towards the customer is very poor, they do not reply for the various query, this is the bad experience I am facing from the peoples from Managers Level to the down the level.
Dell- India wrongly committing the total customer satisfaction how ever they do not know the single meaning of it.
If any sincere person reading my feedback, please contact me on [protected], as being a customer I am approaching to Dell again and again which makes a big ? that for what purpose dell people are sitting in the office,, they are not giving the right and satisfactory response and I am having all the communication emails as a evidence which I have made but was not satisfactorily replied.
I never recommend any person to go for Dell and I will stop the person to buy the any Dell Product seeing this bad experience.

Abhishek Verma
Service Tag- DT3H5BS
Mo- [protected]

On November 24, 2010I bought a Dell Inspiron, Product Type IM[protected]B3D/ATH Model IM5030-283. My family thought it was a great computer and good looking too! It had a great price. It was bought on Best Buy of San Juan at 10:52 am. Less than a month, on december 19, 2010 we had to go over Best Buy and ask them to fix our computer. It was less than a month. What I thought was, this is a piece of junk. I couldn't believe it. I had to wait three weeks becauseI had to leave the computer for repairs. The store clerks said that the problem was that the data would not sow in the monitor. When Best Buy called us to pick up the laptop computer they claimed that some computers sometimes come with deffects and flaws. The next time we went to the store, the clerk claimed that an Internet virus had done the damage but they were willing to fix the problem. This was on February 2011. Last night I had to do the same thing because the computer simply shut down supposedly because of a virus from the Internet. What I want to ask here is, everytime I access the Internet, do my laptop shuts down because it will protect it. The problem here here is the store doesn't give me answrs. I have been to few blogs about Dell complaints and I will definitely promote not to buy them. This is ridiculous that a computer was broken less than a month old and nothing could be done except wait to be repaired. I am taking consulting this matter to some counselors and look inte the possibility of my money to be returned since what I have bouht is a piece of junk, like I said before. I asked for your help through the website and your answered was that since I lived in Puerto Rico deal with the problem locally. But mark my words, I will be taking legal actions towards a company that doesn't even respond to their clients needs. This is a nightmare and my emotional well being has been jeopardized by this piece of junk that I have bought for mys son's homeworks. If you at least have the decency to answer I could at least know that there is a company that still exits.

dell inspiron — WEBCAM IS NOT WORKING

WHEN OPENING THE WEBCAM IT SHOWS THAT "PLEASE PLUG IN A SUPPORTED DEVICE
MY MOBILE NUMBER;[protected]

Dell Inspiron — CHARGER

DEAR SIR
I HAVE PURCHASED N401O DELL INSPIRON 14.7 LAPTOP AND ITS ON WARRENTY PERIOD.MY LAPTOP CHARGER IS NOT WORKING PROPERLY.PLEASE TROUUBLE MY PROBLEM AS SOON AS POSSIBLE URGNTLY
THANKING YOU
VISHNU T A
MOBLE NO [protected]
RESS [protected]

Dell Inspiron — display problem

my laptop display is not working and even my battery has gone dead as soon as my warranty expired,
so i am not sure that if i should go for an extension of the warranty,
as i believe that doing that will get me into the vicious circle of warranty
extension year after year, if only you can assure me that this situation might not happen,
i will apply for the extension of warranty..

dell inspiron — it doesn't work properly

sir i purchase dell laptop from muzaffarnagar, (topline computers ) sir? i dowload skype in my laptop/? but is does not work well? the other person can't hear my voice?
and the webcam of my computer is not clear? i cant see my picture clearlyy? please solve my prblm?

DELL — display problem

i am using dell mini 1018 . i have display problem right from 1 st day .i try to complaint on the coustomer care no. kindly help me in solving my problem of display.

DELL — speakers not working properly

Dear Sir,
i have purchased the Dell Insiron N5050 laptop in the month of August 2012 after few days laptop speaker was not working. i have call to Dell technical support regarding to this issue but they are giving silly answers. so kindly solve my problem.

P R Gavali

Lan Port

My laptop service tag is 9HB84Y1. And Express Code is [protected]. I have taken broad band connection but it is not being connected to my laptop and working properly to another laptop. Please resolve it as early as possible Thank You

PROBLEM IN DVD DRIVE

EJECTING PROBLEM

Dell Vostro 270s lan Port Problem

Sir/Madam,
i have dell Vostro 270s desktop is there lan port problem . i already complaint Your Customer care The told some instruction told all done but not supporting
they told to i will send driver but not send driver ...
Please sold as soon as possible..
contact numer:[protected]
Mail Id otsi.[protected]@gmail.com

dell/mobile — replacement

poor service for mobile in jaipur, no replacement fix time, no customer care satisfaction.
we purchase xcd[protected], only after 20days my mobile touch notwork. we send my mo. service center for replacement but very long time for xcd35 replacement, when i call customer care no clear answer. why

xcd35
Nirmal ajmera

dell vostro — Lot of Hardware and Software Issues along with Poor Service.

After buying a new Laptop from US(With International warrenty) i started facing problem in 2nd month.
As a Dell Policy they dont replace their products after 1 month.
Please find below the number of issues that i faced in 9 months o[censored]sage.

1) From the very first day i started getting HANG Issue on charging.

2) Once it got resolved i faced less Battery Backup issue. On request to change my battery , i got a new battery but still i never got the battery Backup of 6 hours that i useed to get with my new Laptop. Now its maximum Backup is of 3 hours and 20 mins.

3) Then i faced software issue.

4) Once they got resolved i faced Keyboard issue where my Keyboard is replaced.

5) Then again HANG issue started occuring.

6) Now currently along with this issue there is a Motherboard issue.(According to Service Center).

I really dont know what is the next issue which will get added in this list and how many more are yet to come.

The biggest blunder was i couldnt use and check it in the very 1st month as it was in US with my friend who bought it.I am totally unhappy and frustated after spending so much money on DELL VOSTRO .
Will be really thankful if anybody can let me know some senior persons mail id where i can redirect my complaints.

when we purchasing the dell product then it show the three year accidental warranty but when i got this product then i got one year accidental waaranty .this product is purchased by online at dell site.

warranty issue

My dell warranty is showing from 2/feb/2013.but i had purchase it on 4/07/2013.so kindly Process my request.

I had issue with DELL (laptops)I had renewed my dell laptop warranty for complete cover twice once in 2012 for one year and once on 2013 for two years . both the time i paid for complete cover warranty before the warranty expires and now when i need to get few of the parts changed in my laptop they told me that my laptop warranty is not of complete cover is some hardware warranty.
but the time of renewal their executive had called me and told me that if once your laptop complete cover warranty will expire it cant be renewed so if you want the complete cover warranty please renew it before it expired so i renewed it for one in in 2012. then in 2013 the executive called n mailed me regarding the expiry of my complete cover and again i renewed it for 2 years before it expires but now they are saying that in both the times the warranty which got renewed as some hardware warranty .
below is the mail that i&#039;ve sent them on 23rd march 2015. i had sent the mail to the girl who renewed my warranty in 2013 and also to her manager but till now there is no revert infact no acknowledgement.
Please help for this fraud n cheating.
[protected][protected]------
Email sent:-

To snehal.[protected]@sutherlandglobal.com
CC zouheb.[protected]@sutherlandglobal.com Mar 23 at 7:22 PM
Hi Snehal,


I am a very disappointed customer. The story goes like this I got my laptop on 26th Aug 2011 (with a complete cover),
was a happy customer by that time.

Then for the first time I got it renewed on 21st May 2012 (for complete cover again) with order No.[protected], post this renewal whenever I had CONCERNS I Always had a Big time with you guys*(Dell), which converted me to an annoyed customer.

Then for the second time I got it renewed on 26th Aug 2013 (for complete cover again) with order No.[protected], and last but not at all the least post this renewal whenever I had ISSUES I have to Kill my Time with you guys*(Dell) like anything to make you understand that which kind of warranty I am carrying for my product, and now what you have got is an Unhappy, Highly Fumed up customer who wants to know why the Hell she is being paying such a bulky amount if she is NOT GETTING the SERVICES for COMPLETE COVER.

In short I have been told that since the first renewal I am not getting a complete cover on my laptop though I have been told that I am getting it. Please FIX this ASAP !!!

Notes: And you guys*(Dell) better come up with reasonable answers or I have to knock the doors of customer forum &amp;amp; other legal authorities for my rights.

P.S. Contact me ASAP.
Contact No. [protected], [protected]


Regards,
Nitisha
Acc. No.[protected]
Order No. 26353308
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Second Email sent:-

To snehal.[protected]@sutherlandglobal.com
CC zouheb.[protected]@sutherlandglobal.com Mar 24 at 4:21 PM
Can i get the response asap. as its getting on my nerves.

Regards
Nitisha Kushwaha


Show message history
Reply, Reply all or Forward | More

Hi Musfar,
Sorry for the inconvenience caused.Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Himanshi,
Sorry for the inconvenience caused.Please contact our technical support on[protected]. They will be able to help you on this.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd