Dell India Complaints & Reviews

Hi Himanshi,
Sorry for the inconvenience caused.Please contact our technical support on[protected]. They will be able to help you on this.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Vaubhav,
I apologize for all the inconveniences caused to you regarding this issue. I will arrange a call from our Resolution team who will be able to solve this issue at the earliest.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Dell Laptops — refund of money

i have a laptop of dell.on the 11may i faced some problem in my laptops so i called in dell customer services..at that time i had no warranty.i had talked to one of the technician of dell and he told me that your mother board is not working so you have to give 14,440.i had no option but to give this money because i am an it student and most of my time went on my laptop.when the engineer came he told me that you have problem in your ram not in the motherboard..i was shocked.i called in the dell and after 10 days means on 14 jun they told me that your dd will be dispatched to you within 10 days but now it's 10 of august and i haven't got any dd.i have sent a lot of mails and called so much time in dell but every time i have been told that my work is under processing!!!!what should i do now?

DELL — no proper solution for issues

i am calling to dell customer support for reinstalling my system, no proper solution after 1 month too, after complaining many times. after my purchase, the touch pad got faded and complained, no solution. now too same, i have to get it repaired from out side store. hard drive collapsed didn't get any solution and i got it changed from outside. now i am unable to install my original vista. i am calling for 1 month. no solution found yet.

Dr. Aswin
Santhigiri Hospitals
Hyderabad

dell is hell

Hi Abhijeet,
Sorry for all the inconvenience caused.I will immediately look into this and arrange a call from our mobile team to assist you and get the issue fixed at the earliest.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Raj,
I am very sorry to hear this. It is indeed a very unfortunate incident and I will be glad to look into this issue. Please send your contact details, service tag number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
-Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Lily,

I have mailed you the details at the e-mail id mentioned.

Thanks and Regards

Hi Lily,

I have been told by Dell that they can't help now as warranty period is over. But I came to know that, in india, I should get replacement of laptop as my laptop come uder the category of "manufacturing defect" . So warranty is irrelevant in my case as mentioned in "COnsumer Protection Act ". so please help me getting a replacement

DELL INDIA — BAD SERVICE

I have booked order on 16th October at Dell Executive Store located in Pune, that time Dell executive has told us that if you have paid through Credit Card then you will get delivery within 7-8 days. I have made the payment through Credit Card. I got mail from Dell team regarding order confirmation and order number. They asked me check the status on Dell website. I have checked my order status on Friday 23rd and it was showing me that I will get delivery by 28th of this month. Now today I got mail from Dell regarding cancellation of order. I called up your customer care where I got New Order No. 0431861 and I have been told that now I will get delivery on 09th of November. It means almost 25 days after booking the order.

This is good example of ridiculous service.

dell is extremely worst. even they donot comply with warranty terms..

DELL — HARASSMENT AND EXTREMELY POOR SERVICE

I had purchased a Dell laptop a couple of months ago and barely using it for about 10 times, it has blanked out. On lodging a complaint on their call center, their representative blatantly refused to send any technician to repair my laptop and instead instructed me to open the spare parts of the laptop and repair it on my own.. After much debate they force me to open my machine and finally after having a heated argument with them after when I was not able to re-install the parts they agreed to send the technician to my place. He visited my house after 3 days and replaced the motherboard and hard drive of my brand new laptop.. And guess what.. my laptop still doesnt start... Now the technician has advised me that the processor will need to be replaced... So just imagine all the vital parts of my brand new laptop have been replaced and still my problem remains unresolved.. The technician has told me that no of days that will be taken to replace this processor is indefinite and might take upto 15 days.. When I call up their call center to find out the status of the same I am being advised that I would have to hold on for upto 2 hours to speak to one of their representatives...
A world class company like Dell has amazingly pathetic customer service with highly unprofessional staff... and sub standard products... Just imagine after spending Rs 50000 on a computer what I am left with is a junk box which I cant use infefinitely.
Hence I would like to seek your attention in solving my problem and would advise all prospective buyers to stay away from DELL as in case you run into a problem, you would be in for accute harrasment and mental torture without the problem being solved

ROHIT DEWAN
SERVICE TAG NO 63615BS

Yes please someone take strict action against DELL. Dell is fooling everyone here. please dont get fool by buying dell products

Dear Sir/Madam

With Respect i would like to inform your authority that dell company with well image in market and their service providing company wipro are working in our country, that company are making mental harassment and lots of frode with customer, that kind of Indian and non Indian companies must restrict from working in india, and my personal request to Indian government to stop those companies sales in India which will be in interest of every Indian this thief companies are not providing proper service to customer and makes Indian customer full, this company making me full for last ( 25 ) twenty five days, i have requested to dell customer care on 05/January/ 2012 and also sent mails to all higher authority of dell company, they sent their engineer at 11 o'clock on 27 / January / 2012 but that engineer was came to change the spare in my laptop,it was damage spare which sent by company ( Mr. DELL) to make me full, but for his and his company satisfactions he change that spare in my laptop, but the spare is already dead how it can work in my laptop ? but to make me full he tried to do that, and than after their higher authority officer Sridhar and his team committed me to wait for two days and promise to me if the same thing will not be happen in two days than they will give me a new laptop on 30 / January 2012 at 11 o'clock,
but now company officer Sridhar and his team has broken their commitment and for that Thai are giving me a silly reason that Thai are busy in repairing other laptop , they also threaten me that they will destroy my warranty and will not give me any further service in future

I AM HUMBLE REQUEST TO INDIAN GOVERNMENT KINDLY MAKE ACTION TO THIS TYPE OF CHEAP, FROD, SERVICE THIEF COMPANY AND STOP THEM TO MAKE WORK IN INDIA

I am Help Less Indian, Kindly Help Indian Government Help To India Peoples
This Company is Using slogan Dell Ranked #1 on Customer Satisfaction – Dataquest C-Sat Survey 2010 Dell won the Gold Award at the Readers Digest ‘Most Trusted Brands 2011’in India to make full to Indian customer

Kindly Help To Indian
I Am Proud I Am Indian

Thanks&Regards
Jimit Patel
Computer World
Gondal 360 311
+[protected]

Hello Jimit,
I understand, there has been quite delay in the resolution however I assure you this case is being handled by the Technical Experts. I do appreciate your co-operation so far and request you to bear with us till we resolve the issue.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.

Hi Jimit,
I apologize for all the inconveniences caused to you regarding this issue. We will be glad to look into this issue. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd.

Dear Sir/Madam,

1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]

SMART HDD Error on system start

I have called on Monday 2nd April 9 am, support told me your hard disk should be replaced & said that you will get call back from our side on Tuesday 3rd April. I never get back than I called back on customer support than they give me some instruction to do some exercise about troubleshoot but failed than they said to me you will get a call from technician on 4th April Wednesday for your hard disk replacement and as well as the replacement of charging port. When I called them back on Wednesday 4th April they told me your parts dispatched today and we will get back by Friday 6th April around 10 to 12 am. But your system will get back to work by Monday. I have informed them on Monday my Hard Disk getting problem before confirmation from my side they told me your hard disk should be replaced. I said OK, why not they have make a request on Monday itself for replacement of Hard Disk. Again when I called them on Tuesday, they didn't dispatched my parts on that day. They have make it on Wednesday, when I called them back for reminding the same issue. They have taken it on Wednesday. Is this kind of support dell is providing or they are just misinforming the client that they are giving world class support at your doorstep? I am really surprised the customer support of this kind. I am totally stuck by Monday to Monday to get my system to work. Just for change the Hard Disk. One of surprised thing i listen that they don't have any hard disk at Bangalore itself. They have specially borrow from outstation for me. Is this the ridiculous word they are making fool to their loyal customer.

Now again Called in on Thursday customer support they transfer me to local service centre and your supervisor directly said to me they will not serve me.

1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]

Hi,

I have done big mistake in my whole life by purchase Service less Dell laptop. now a days, even local branded small companies also having new spares. They are changing new spares even for Rs 200 worth product also.but here the great Dell company doesn't have new spares to replace the spares with defective. they are using refurbished spares for repeated compliant also. its really shame less for all. I am requesting every body don't do mistake like me. please check dell web site ID, in that you can find out that dell shall be replaced defective part with refurbished part only. Refurbished means re used it means seconds... In fact I spent almost 50, 000 for this service less Dell company laptop, after one year no one be ready to take for 15, 000 also.Every body very much afraid from this dell company. please read the below mail conversion between me and Dell company for your reference...


Dear All.,

I have awaited since last one year with patience, even though you are
not able to resolve my issue. more over you are always giving your web
site address.
( no body will purchase dell laptop, if verifying your web site terms
and conditions. you have to mention all the terms and conditions and
have take a agreement of each and every customer, who are commits
your laptop and servicing with refurbsihed (re used )spares.)

When the purchase the laptop I proud to have dell laptop, when come to
realty, I feel very shameless to have one and only service less
product named Dell.

Finally I am requesting you all to resolve my laptop issue with new
spares since I have no patience to wait a such a long time. Other wise
I will go to file leagal case.


Regards,
Sridhar Patta,
[protected]
visakhapatnam.

RE: Dell service tag: 4R257BS - Mentally disturbed becuase of your
worst and worst service- Pls dont iritate me
From : sridhar patta <[protected]@indiatimes.com> Wed, Mar 14, 2012 12:00 PM
To : jinsy Babu <[protected]@Dell.com> •
Reply

Reply All Forward Open in new window Show Original

•


Dear Ms/Mrs. Jinsy,

Please remember that my laptop is having warranty when I log in
compliant. after two months also you are not resolved my laptop even
refurbished (reused/seconds spares) spares replaced also. Now it is
coming to out warranty. Pls note that here there is no out warranty
conditions apply, since my compliant is still pending.

Moreover you are not confidence about your refurbished spares and your
company service, since you are not confirming quarries raised by me
in the below trail mail and you are trying to escape by mentioning out
warranty, where as compliant received in warranty status...Then how
can belief consumer about your service and your reused (refurbished )
spares. Pls justify your self atleast...

Thanks for your reply with un resolved and escaping from customer service issue

There is no hopes on your service...

Now I will go to proceed legally on Dell and Reliance digital sales
team, since they are selling seconds/service less dell company laptop
at new PC rate ( at Rs 41000/- ).

Regards,
Sridhar
Vizag
[protected]

----- Original Message -----

From: Jinsy Babu

To: sridhar patta
Sent: Mon, 12 Mar 2012 16:49:25 +0530 (IST)
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me
Dear Mr. Patta,


Thank you for your e-mail.

1. Replacement parts may be refurbished as per the warranty entitlement.



2. System warranty will apply to the replaced parts. Since your
system is already out of warranty, the replaced parts will carry a 90
day warranty.

3. We regret to inform you that we will not be able to replace with
parts branded new as per the warranty entitlement.



4. Please visit the link for Dell terms and conditions






http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=in&...⇄




Please let us if we can schedule a service and let us know the best
time to contact you in this regard.

Regards,
Jinsy Babu

Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Friday, March 09, 2012 6:36 PM
To: Jinsy Babu
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me
Dear Ms/Mrs Jinsy.,

Pls dont confuse me with your links.. Kindly revert with point wise
for the below quarries raised by me.

1) You are issuing again refurbished (Re used spares) or good ones for
repeated complaint.
2) Is there any warranty/guarantee for your refurbished spares.
3) Are you belieiving that your refurbsihed spares will work for next
six months, if not pls replace my spares with new spares instead of
Refurbished spares (Re used spares ) other wise please replace my
product, if you are not having new spares.
4) how you are selling your products with out new spares for service
instead of seconds(refurbished) spares.

See, Ms/Mrs Jinsy, Mistakenly I have purchsed worst serviced Dell
company lap top with white money, dont think like black money. And I
have been harashed mentallay by your Worst and Worst service and I
have loose my money, I failled my targets/commitments and also I have
been met with accident because of lost my patience and concentration
on everything.

I am also working in service feild and we never treated with any
customer like you, if any customer compliant repated we will be
replace the hole prodcut even we are servicing with new spares not old
spares like your company. becuase of we have ethics..But here I dont
demend for product replacement, I am requesting for new spares, I
never seen this type of service in my life...

I hope you will be resolve my issue by providing new spares or
replacing the product.

I am planning to publish in news paper through 3000 pamplets for
selling your service less company laptop.
( I will mention on the pamplets about your service also to dont
create problem with buyer in future )

Pls reply with point wise for the above .

Regards,
Sridhar
Vizag
[protected]



----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Thu, 8 Mar 2012 16:55:02 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me


Dear Mr. Patta,


This is with regards to the conversation we had. Dell is willing to
resolve the technical issues with your system as per your warranty
entitlement available on the link.
http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=in&...⇄
Regards,

Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: Jinsy Babu
Sent: Wednesday, February 08, 2012 4:53 PM
To: [protected]@indiatimes.com
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me

Dear Mr. Patta,
This is with reference to your e-mail. I tried reaching you at
[protected] but I was unable to get through to you. Kindly note that we
would resolve the issue reported by replacing parts. The parts used
for replacement may be refurbished. This is the Dell’s final position
in this regard.
Please let me know if you want to proceed further.
Regards,

Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Monday, February 06, 2012 8:31 PM
To: Jinsy Babu
Cc: Ayanavo dell customer care managar; david; dell marketing; dell
sales; donald dell; Dell, Michael; ronald dell
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- ls dont iritate me
Dear Ms/Mrs Jinsy.,
Thank you for your reply.
Kindly confirm that you are sending spares are refurbished or good
ones ? If again repeat the same compliant after replaced with
refurbished spares, (Already you have replaced with refurbished
spares and result is my laptop completely dead and I lost lakhs of
patience and mentally I disturb a lot for this reason I wish to go to
consumer court)What Can I do ? Is there any guarantee for your
refurbished spares?

So Please send with new spares only. otherwise leave it and we will be
meet including (sales-reliance&dell & service) at consumer court .

Kindly dont iritate me with your unresolved mails.

Regards,
Sridhar
Visakhapatnam
[protected]

----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Mon, 6 Feb 2012 16:57:09 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS

Dear Mr. Patta,

Thank you for your e-mail. Kindly note that we are willing to resolve
the issue by replacing parts. The parts used for replacement may be
refurbished.

Please let us when we can have an engineer sent out to your address.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Sunday, February 05, 2012 11:16 AM
To: Jinsy Babu
Cc: Ayanavo dell customer care managar; david; del uk; dell; donald
dell; Dell, Michael; ronald dell; [protected]@dell.com;
[protected]@dell.com
Subject: RE: Dell service tag: 4R257BS
Hi,

Please not that you have sent your service engineer after few days of
the my compliant and he has replaced battery & Mother board with
refurbished/ reused spares even though I accepted that time to resolve
my issue with Refurbishing spares.And the system is worked for two
hours of the spares replaced. And again start the problem in my laptop
and the same thing has informed you when you are called for feedback
and told you clearly that I will observe the problem, if the same
problem persists for next two days also you have to resolve. As I told
I informed you that my Laptop was not working completely. And I have
shouted the video of the problem persists in my PC . and also I have
taken the different snaps of the different compliants on PC.
And Again I requested & begged to resolve my Issue but you all are
least bother to resolve a customer Issue. But again you are saying
that you will be sent with refurbished spares. Already I have verified
your warranty card/ information guide but no where mentioned that you
will service with used/refurbished/seconds spares. Please check... I
feel my self as It is really shameful to have a Dell Laptop

I spent more than Indian Rupees of 44, 000(including 2 years AMC) for
this laptop. This amount is very BIG to me, but it is very small
amount when I comparing with my Patience lost, Waste of time,
decreasing productivity on my job and also I met with accident also.
So you all are ( Including Reliance digital sales manager & Cluster
head at visakhapatnam, Reliance AP CEO, Reliance Digital national
head for selling your product without service /product information,
all the company directors and service and sales managers)the
responsible.


Finally I requesting you to send your engineer with new branded spares, since you have already replaced with refurbished spares and result
is my PC is completely dead.Then How can I accept again for
refurbishing spares for repeated compliant. Now a days for 250 rupees
worth product also they are replacing with new spares only, But you
are replacing with used spares for 44000 daily/every minute used
product also... Please think your self and justify...

Please come with solution by Monday and I will go to purchase good
serviced company lap top by tomorrow and I will share my experience
with all ...

Thanks and Regards,
Sridhar P
[protected]
Visakhapatnam
Andhrapradesh

----- Original Message -----
From: Jinsy Babu
To: sridhar patta
Sent: Fri, 3 Feb 2012 17:03:42 +0530 (IST)
Subject: RE: Dell service tag: 4R257BS
Dear Mr. Patta,
This is with reference to the service tag: 4R257BS. Kindly note that
we are willing to resolve the issue by replacing parts and so we had
sent an engineer to complete the service, however, the service was not
completed as per your insistence. We would like to let you know that
we would still send out an engineer to complete the service. The parts
are branded refurbished and this is as per your warranty entitlement.
Please let us when we can have an engineer sent out to your address.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Thursday, February 02, 2012 11:09 AM
To: Jinsy Babu
Cc: cannon; del uk; dell; donald dell; Dell, Michael; ronald dell
Subject: RE: Dell service tag: 4R257BS
Dear Mr/Mrs . Jinsy.,
What can I do with your web site address. I have failled to achieve my
targets on last month because of you people including you. Who will
responsible for this ? Earlier I have used laptop for 3years which was
purchased at 28K but I never faced trouble with that laptop.But here I
spent 44K money and lakhs of pateince and pain which was done BIG
MISTAKE in throug out my life.
Even your officials also not bothered about the customer service.I
surpraising to see this type of service.

Just you are passing time instead of resolve my issue. you are
tryining to wash your hands. which is not suitable in service feild. I
am feeling shameful my self to have a Dell Laptop.

THIS IS TO INFORM YOU, THAT I WILL GO TO TAKE LEAGAL ACTION, IF MY
ISSUE IS NOT RESLOVED BY TOMMOROW.

IF YOU WANT COMPLETE HISTROY MY COMPLIANT I WILL SEND INCLUDING VIDEO
CLIPS OF THE PROBLEM/ERRORS, PRINT SCREEN, PHOTOS OF THE ERRORS WHICH I
WAS SHOWN TO YOUR SERVICE ENGINEER FOR YOUR REFERENCE.
I REQUEST YOU TO DONT WASTE YOUR TIME AND MY TIME WITHOUT SOLUTION.
PLEASE COME WITH SOLUTION AND RESOLVE.

I AM EXPECTING YOUR NEEDFUL ACTION NOT A REPLY MAIL .

THANK YOU FOR YOUR FEEDBACK.

Regars,
Sridhar P
[protected]
VISAKHAPATNAM





----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Wed, 1 Feb 2012 16:45:24 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS
Dear Mr. Patta,
Thank you for your e-mail. Kindly note that we would resolve the issue
you reported by replacing parts. The parts used for replacement may be
refurbished. For more information on your system warranty coverage,
please refer to www.dell.co.in.
Please revert for any clarifications in this regard.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Wednesday, February 01, 2012 11:13 AM
To: Jinsy Babu
Subject: Re: Dell service tag: 4R257BS
Dear Ms/Mrs Jinsy.,
As you aware that I am facing trouble with your service since last
three weeks. And you are not able to resolve my issue till now. I have
gave compliant for charging back up and you people are given one link
to update in my PC. Result is my Laptop completely dead. Again I
requested to rectify my problem. after some days your service engineer
has came along with Refurbished spares and replaced with existing
branded spares. After replacing the spares with Refurbished spares,
My laptop is worked for two hours and after that again start trouble
in my laptop.And the same thing have informed to your people and to
you also. How can you say that you will replace with old/used spares
for repeated failure/repeated compliant and more over escalation call
also. Please think as a customer. If the same will happen to you, what
will you do ? How can manage your job/work ?
Please try to my situation and act accordingly...
Thanks and regards,
Sridhar
[protected]
Visakhapatnam
Andhrapradesh
----- Original Message -----
From: Jinsy Babu
To: sridhar patta
Sent: Tue, 31 Jan 2012 16:38:51 +0530 (IST)
Subject: Dell service tag: 4R257BS

Dear Mr. Patta,
This is with reference to the service tag: 4R257BS. As discussed,
under Dell warranty terms and conditions, Dell is willing to resolve
the issues reported by replacing the parts. The parts will be branded
refurbished which does not necessarily mean that they are old/ used
parts.
Kindly confirm to proceed further.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.

Indian government should ban this service less dell company. and selling products at high price but quality is very low...

Dell — Starting tuouble

My Dell inspiron purchased in 2008-09 is now not functioning properly.It is not at all starting now.Pl.depute some Tech.to attend it.

mcafee dell activation failed

mcafee dell activation failed saying that it is invalid product key last week i brought new dell laptop. i got 15 month mcafee software free but as n when i enter product key it is saying that key is invalid

KEY BORD NOT WORKING

MY KEYBOARD SWITCH IS NOT WORKING AND SOME TIMES PRESSED MALTIABLE KEYS

Complaint no : 900163185

Complaint no :[protected] as you said i was trying to install windows 7 but i am getting following error windows could not configure one or more system components to install windows restart the installation

Hi Subramani,
Apologies for the inconvenienced caused.Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards
-Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd

Hi Jordan,
Thank you for sharing the details. Our Mobile team will contact you today and help you resolve this issue. I apologize for all the trouble you faced.

Regards,
Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd

THIS my second complaint I am very disapointed about your serrvice my dell AERO handset submit 1 and haif month but your company never give me my phone but in future i have never purchased DELL PRODUCT and i says my friend, famiy member and all persons never purchased DELL PRODUTS because they never give the service. JORDAN [protected]

DELL — DELL AERO HANDSET

THIS is my second complaint. I am very disapointed about your serrvice my dell AERO handset submit 1 and haif month but your company never give me my phone but in future i have never purchased DELL PRODUCT and i says my friend,famiy member and all persons never purchased DELL PRODUTS because they never give the service. JORDAN [protected]

I WANT A JOB

DELL — handset work not properly

I brougt a dell AERO phone from delhi in 0972011. it has problem of touch screen and hang n the phone . I was go dell service center in nehru place in delhi and contact the person he asked for replacement of handset due to the problem. but the person say the handset was retain in 20 days but the 1 and half months was go but the never retain the phone and he always say the phone was come in the 1 wek later.the address of the service center DELL AUTHORIZED SERVICE CENTER 401 4TH FLOOR EROS APPARTMENT NEHRU PLACE NEW DELHI CONTACT NO :[protected][protected] and you direct contact to me ZAHIR ANJUM [protected]. PLEASE HELP ME

Hi Jordan,
I am very sorry for the unpleasant experience you faced. Please send your contact details, order number and issue description to [protected]@dell.com This is the email id of our Mobile team who can help you resolve this issue.

Regards,
Lilly
Social Media Outreach and Resolver
Dell India Pvt Ltd.

hi,
i bought the dell aero phone last year. for last 1 month, i am facing problem in the touch screen. part of the screen is not responding to the touch at all.
the service center (in NOIDA, India) says that the compliant will be responded by next week only.

i am unable to use the product. URGENT RESOLUTION NEEDED!!

Kishan

hi I bought a dell aero smart phone from btc five months ago in the bahamas and now the touch screen does not work properly, what can I do.

hi i am ravindra i also purchase a dell areo 3g from rediff mail in last year . touch screen and hang out problem are facing from starting. no service center avialable in madhya pradesh. what should i do plese sujjest me anyone what should i do.

Dell India — Complaining about my monitor

In my monitor there dark black line coming while turning on te computer so kindly reply my request as soon as possible [protected] please contact

USB & DISPLAY

A SMALL DOT IN DISPLAY & CHARGING TIME USB,ALL PORT EARTH

SYSTEM IS NOT OPEING

OPTIPLEX 990 IS NOT POWER ON AND OPNE LINES COMES WHEN OPENING THE MONITOR

dell/inspiron 1525 laptop — Dell support is Worst........

I was getting problem of current flowing in my laptop and i had complaint of it. one engineer came and he found that problem and open the laptop and change motherboard but after rearrange the laptop another problem I faced at the present time of dell Eng .of keypad of Keyboard and he tried to solve the problem but he was not able to solve it. He has given me one copy in which he has written the status is incomplete. I have called many times to dell they are telling to open laptop itself they will only support on call.
Now i am calling in dell support then they are saying that you have to pay for it or you have to extend the support. But my problem came in the warrant period and this problem was not previous, the keypad problem is creating by the Dell Eng. after changing the Motherboard.
Please take some necessary Action.
My name is -Naval Kumar Gupta
Mob No.-[protected]
My laptop is - Inspiron 1525
Tag No. is-72GX2BS

Hi Antkrish,
I am very sorry to hear this. It is indeed a very unfortunate incident and I will very glad to look into this issue. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

-Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd

Dear Lilly,

I have drop my complain on the mention ID yesterday itself and waiting for their response.
Hope they will help me this time.
Thanks for the response.


Regards
Antriksh

Dear Lilly,

I have drop a mail 2 days back on the ID mentioned by you, but there is not even a acknowledge from you people.
pathetic service and a pathetic products from DELL.

Dell Inspiron Laptop — Windows 7 upgrade

I has purchased a laptop with windows vista on october 2009 from dell.Later it was anounced that free upgrade was provided for people who had purchased vista after july 2009.From past three months i have been calling dell executves and all they have been doing is transfering calls from one person to another.The website where we have to register for fre upgrades was not working when i tried 2 months back and now when i register again it says that my laptops records are not present in the database.I am not sure what has to be done to get this work done from them.

DELL — OS is not working

Dear Sir,
I purchased Dell Laptop six months back, but its OS is not working.
The Service Tag No - JP593BS and
Cotation No - IRSO2440752
Please solve my problem as soon as possible.

Yours,
Rama Kant

Dell Inspiron Laptop — BATTERY YET TO BE RECEIVED

I had ordered for a Dell Inspiron 1520 laptop battery in March 2009 and had paid an amount of Rs. 5330 by draft according to the details of payment sent by me by my salesperson Jeffin Kuriakose.I still haven't received my battery and have been using my laptop as a desktop since then.Each time I call I have been given several excuses,first they told me the product would arrive in 2 months,then I was told several times to call 1 month later.Then they told me that my draft would be sent back because the product was not available but I havent received my battery nor my money.

Dell Laptop — laptop is not working properly

i have resently purchased laptop but it is not working properly.it is created many problem.

it is going to heated after few min.
its color of screen is automatically changed.
it is automatically shut down after one hour and start after half an hour.
icon of removeble disk is also shown.

complainer
Mr. Rajesh ahirwar
Mob no.-[protected]

Dell Inspiron Laptop — problem in hardware

I have purchased a laptop model Inspiron 1564, before 4 months,from yesterday the screen of my laptop is giving many colourfull unwanted lines & it appears that running indradhanush due to this we cold not use the laptop. kindly send the service engineer for removing hadrware problems.
my tag no is F5W45BS.
thanking you.

to be rectified

Not working adopter--dell laptop Complainer---N.K.Sachdev, house no.38, pocket-4, Block --E-2, sector--15, Rohini--Delhi--89..My mobile no.[protected][protected]Dear Sir, I purchased my laptop approximately 11 months ago and its adopter is not working. Kindly send your mecanical engineer or executive to repair the item. Thanks.---N.k.sachdev.

Dell Inspiron Laptop — Inappropriate price

I recently bought a dell inspiron laptop from SAN COMPUTEK, Nashik. The thing is that they sold it to me for Rs. 41,990 plus 400 for OS CD..
Now when I checked its price on the dell website it was Rs. 36,780.
So, the shopkeeper sold it to me at a rate greater than its market value.
I request you to take proper measures against the shopkeeper and help me.

Dell Laptop — sound device not working properly

Dear Executive,
I am Seema Shroff and my dell laptop recently purchased has problem
in sound device. I had launched the complain on July23rd the same problem
was resolved now again it has occured.The warranty no, APVOS01.
Please solve this device problem because same problem occuring again and
again is not good and as a customer I think dell provides customer value.
So, consider the complain seriously and do the needful immediately.

Seema shroff
[protected]

dell/ laptop — devices not working

sir,
it is sad to infore you that dell india don't care for consumer's sufferings. i made umpteen calls to your servicing station but it is of no use. your company is run by horrible dealing staff. they are just sitting and making money on poor public dealing and unprofessional attitude.

DELL — os not working properly

sir,

I have some compliant in os. they should not working properly. I have reovery cd's also, but i can't recover them. Pls help...........

I, Junaid Ibrahim Baghdadi, Mumbra, Mumbai associated with m/S.Lucky Travels, Room #5, First Floor, Pathanwala Building, Pathanwala Marg, Opp. Rani Baug Bus Depot, Byculla(E).Mumbai-400027. Mobile No.[protected] purchased a Dell Inspiron N5050 Laptop on 13/04/2012. since last one month I've been getting warning message upon opening the device that, 'Charger plugged in but not Charging, use Original Dell Adapter W65 or above" regarding the same matter I several times complained to the vendor but I was advised to approach Dell Support Services as my device has been in warranty period. The same matter I notified to Support Services over phone but so far neither response nor any rep reported to attend my complaint.
I am earnestly hopeful that having gone through this on-line complaint of mine will positively be entertained by deputing your Technical Rep to the aforesaid LUCKY TRAVEL Address.
Thanks and regards in anticipation,
Baghdadi,
[protected] / [protected]

Awaiting your response ASAP
Thanks and regards

Dell Inspiron N5050 Laptop — Adapter Supplied with not Charging

The Adapter supplied with the lap top not charging the Device. This is in Warranty period. Complaint lodged several times but no proper response either from vendor or from Dell

Dell E1913S

Screen getting blank in between so it is very difficult to use the Monitor S/n. CN-09XK4V-64180-2CQ-01XM MODEL E1913S

SPEAKERS NOT WORKING

I am having laptop of DELL VOSTRO 2420. The speakers of above said laptop are not working.

Charging ..

My Laptop is Not Charging (Show Plug In Not Charging ) from three day

Hi Prasad,
Thanks for raising your concern here. I have arranged an email contact from our mobile support team.

Regards,
Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd

Hallo Sir/Madam,
I am Sourabh More from Pune.

I had Dell XCD35 Which is been given to DELL serviece center in Pune at Shivajinagar.
[ Accel Serviece centre ph:[protected]/18 ].

They have sent my phone to replacement to you at 22/05/2012 due to Diapperance Of Display ! [without any reason !! ]

Now,
Even after 3 months [104 days till today ]

I HAVEN'T GOT MY PHONE BACK REPLACED !!

I REQUEST YOU TO PLEASE THINK ABOUT MY PROBLEM & HELP ME !!

I tried to contact through "[protected]@dell.com"
but still I haven't got proper feedback instead of a usual massage which every dell custumer get in their inbox from DELL (?)

Worst service ever!

Hello Kamlesh,
I am very sorry to hear this. It is indeed a very unfortunate incident and I will very glad to look into this issue. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.