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[Resolved]  DishTV — payment deducted but recharge not done

Address:37 A, Shahpur Jat Village, New Delhi - 110049

Dear madam/ sir,

I have done recharge of rs.1710/- on 04.04.2020 from dishtv's online website. I didn't get any transaction details from dishtv's website and also i did not received any recharge successful/failure sms. I contacted my bank and they said that payment was done successfully so no issue at their side.

The money has been credited into your account but my dishtv account has not been recharged yet. Therefore, kindly look into the matter at the earliest possible. My details are as follows:

Vc no. [protected]
Regd. Mobile no. [protected]
Payment done : rs. 1710/- @ ecom pur/dish tv india/mumbai/040420/05:54:34
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May 8, 2020
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2020
DishTV Customer Care's response Dear Pankaj,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest.

Regards,
Online Team
DishTV
Apr 06, 2020
Updated by Pankajdel007 Dear Sir,

Thanks for your reply. today 07-04-20 is my switch-off date. I will not be able to watch the TV.
Therefore, you are kindly requested to take the action at the earliest possible.

Regards,
Pankaj Sharma
Verified Support
Apr 07, 2020
DishTV Customer Care's response Dear Pankaj,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Online Team
DishTV
Complaint comments 
4 Comments

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Comments

I am already registered with dish tv ID no.[protected].The viewing card is lost.Kindly send technician to install the connection.Thanks.- Gurmeet Singh mob.[protected].I have also connection Ist connection.
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Gurmeet,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, May 17, 2020
Verified Support
Dear Gurmeet,

As per our telephonic discussion on the number 6284170120, We informed you that the charges for VC is Rs 300, technician visit charges is Rs 200 including GST along with spare part charges if consumed will be applicable. Moreover, the dual LNBF cost is Rs 270.

Regards,
Online Team
DishTV
Hi my registered mobile no is [protected] for dish tv, and i am not able to show DD National channel no 193 on my tv. When i to do so it redirect it on DD Bharti channel no 197.Please resolve it.
Reply
Prince7932's reply, Mar 30, 2020
Hi my registered mobile no is 8053089310 for dish tv, and i am not able to show DD National channel no 193 on my tv. When i to do so it redirect it on DD Bharti channel no 197.Please resolve it.
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Prince,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
The DD national is not showing on Dishtv. During this lockdown family wants to see devotional programmes but the channel is not running on the box. Please update the channel list or take necessary action as soon as possible
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Hemant,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
Channel No. 193 DD National (SD) is not available. Kindly resolve this.
Reply
DishTV Customer Care's response, Apr 6, 2020
Verified Support
Dear Swapnil,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV

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