Drlal Pathlabs — Blood test report not releasing for the service they agreed

I booked for a pack of blood test and home collection with DrLal PathLabs. I booked us their mobile app and they called and organized home collection on 9-mar-22. Everything is smooth. When they are releasing the report, they have not released on commuted date in the invoice. After two days, I made complaint and they released an interm report. After that there is no response from them for next one week. I made repeated complaints and the Callcenter books and no action. They called and asked for extra time to release the report. Even after that, there is no report. After 3rd complaint and email interactions with their customer support, they have not released the report even after 4 weeks.

If we are waiting for such a long to decide on next course of medical treatment, this is pathetic and no regulatory body to complaint about this worst service.
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