EaseMyTrip.com — Not giving my refund since one and half month after confirming on email

Address:Dubai

I booked flight ticket with them but due to some reasons i had to reschedule the flight. So i paid rescheduling extra fee to them. But they did not rescheduled my flight for more than a week. After several follow ups they told me to that we will refund you your amount and please pay the same amount again to process rescheduling. So i took email confirmation that previous amount will be refunded in 5-7 working days and paid same amount again. And now its been more than 45 days they have not paid me my money which 824 AED. Its not a small amount. I really want compensation from this company for all inconvenience and hassels i had to go through.
Will never use this company again in my life.
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EaseMyTrip.com customer support has been notified about the posted complaint.
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In this you can see clearly they have mentioned about refund confirmation within 5-7 working days.

EaseMyTrip.com Customer Care's response, Sep 6, 2023
Verified Support
Hey Pradip,
Rest be assured that we have processed the refund and the amount will reflect shortly within the stipulated timeline.
Hi Pradip,
We regret the inconvenience caused .
As per the telephonic conversation, we are working on the concern and we will get back to you with the resolution at the earliest .
Hey Pradip,
We would like to inform you that the refund of 824 has been processed today and the amount will reflect in original payment mode within 05-07 working days.

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