[Resolved] EaseMyTrip.com — Ticket not booked but money get debited from My Account

Rameshkannan4588

May 2, 2023

Address:	Delhi Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 Email: [email protected] Call us: 011 - 43131313, 43030303
Website:	www.easemytrip.com/flights.html

Hi Support Req:-
I have booked Air ticket from Muscat to Madurai on 28th April 2023 at 02.29pm, my amount get debited from my bank and easemytrip page stucked with the processing icon but after long wait not get any confirmation, and also the amount has been debited from my account of Rs. 41480/- through HDFC – bank. I have call about Many times for refund and Customer care team confirmed me it will be refund within 48 hours with the same transaction account but still not received any refund amount to my account and whenever I call, it takes hours to connect with sales and support team.

My Transaction Details are as follow below:,

Rs.41, 480.00 has been debited from your A/C XXX3472 via HDFC BANK Net banking.
Debit Amount: 41, 480.00
Date of Transaction: 28 Apr 2023
Narration: kqth644eaj627pgrcu-PAYUINDIA
Cheque/Ref. No.[protected]

My details
Rameshkannan Alagar
Mobile no India : [protected]

+3 photos

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Jun 11, 2023

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

May 04, 2023

EaseMyTrip.com Customer Care's response Hey Ramesh, we tried calling you but unable to reach you out. Further, we would like to inform you that the booking ID: EMT[protected] is confirmed and the details has been shared to your already.