Ekart Logistics Complaints & Reviews

I didn't order anything but I received an order. Today afternoon i received an order worth 770rs. I paid in cod inspite of not placing the order. I want my money back. Fake order was delivered to me. In that some plastic utensils are there. Clear this issue as soon as possible and return my money.

Hi,
Ekart Product tracking ID is FMPP[protected]. 10th Jul 2023, it showed in flipkart that it has been delivered but it is not delivered by delivery boy of Ekart.

At 3:46 pm on the 7th of July 2023, I received a message from Ekart saying that my order from Pepe Jeans was out for delivery and will be delivered by 9 pm. It also had a number to call the delivery executive. The number provided by Ekart was dysfunctional when I tried to call them at 8:30 pm. I did not receive any order despite being at home throughout the day. At 10:00 I received an email from Pepe saying that my order has been delivered. I have since tried to reach the delivery executive multiple times, but the number remains dysfunctional. On tracking my order on the Ekart website it is shown that my order has been delivered and received by me, but I am sure that no one at my household has received the order.

I have emailed Pepe Jeans asking them to ensure that the order reaches me as soon as possible. While correspondence is ongoing and I have shared all the details they have asked, I am yet to receive a conclusive response from them.

The customer service at E kart has been highly unsatisfactory with there being no viable way to lodge a complaint. The number provided, as mentioned earlier, does not work and automatically hangs up the call. There is no email address or alternate number mentioned on their website.

I am hoping for either a quick delivery of my order or a refund as my order has already been paid for.

I want to cancel my pickup as I'm not available at that address anymore, kindly please cancel my pickup
EKart logistics, tracking ID is MYNR[protected]

I have been cheated by your company only I had placed an order which had a watch and a bluetooth airpod but when I opened the box after paying 1500 cash delivery I found a plastic watch in it The cost of which will be around 50 rupees only., I request you to refund my money it will be very kind

The deadline of the product is 7july and the product is not yet delivered. The product is marked out for delivery but didn't received. The delivery agent marked it as no response from the customer without attempting a single call. I have ordered the same product from different account and the same thing happened. Kindly resolve it immediately.

The product i ordered was delivered today. It was not at all good. Help us return the product

Hi Ekat Team,

We are using your shipment services via a third-party app Shiprocket. We have sent a beauty cosmetics item of our brand but we have received a fake product at our depot. Our brand name is Uniqaya Lifestyle.

The shipment AWB no. is SRTC[protected] and the customer's name is Pallavi Vetal. Kindly look into this and approve our claim for the fake returned item and refund us the full item. The customer returned us fake item something like a Chinese item.

We have attached images as proof of the same herewith. We are looking forward to you with positive feedback.

Dear sir/mam
Plz returns this watch tracking ID PAXC[protected]
Because quality is very very poor & send money My account
Name - kalpesh Gosavi
A/c No - [protected]
Bank NAME-SBI Main branch
IFSC-SBIN0000430
Mob [protected]
Location -Nagpur

Hello,
I had an order scheduled to be delivered on 3rd of july 2023. Even got a message at 11am in the morning that it was out for delivery. They provided a contact number with protected pin. At 2pm, I called the del;ivery person to check the status of package. He replied rudely that it will be delivered by 6pm evening. I waited till 11 pm, but didnt receive the order. At 10:45pm, i got message that order was delivered.
br...

Not is my time

Please deliver my order

My order was book on 16th june
and delivery promise on 22 th june but it was delayed on 23th june but till my order was not delivered on 24th june it was against delayed on 25th june what is this Ekart traking id is WSPP[protected] my order not delivered on time. Can you please explain me why order is too delayed.

I order a product from flipkart . Product is unmatched with the website pictures so I make a return . My product return is picked up by Ekart partner on today morning but in afternoon I got a message a pickup was rejected. My product was taken and they said like this. I’m helpless please help me

Subject: Missing Book in Delivery - Urgent Complaint

Dear Ekart Logistics,

I hope this email finds you well. I am writing to bring to your attention a significant issue regarding my recent delivery. I placed an order for two identical books, and unfortunately, I have only received one in the package.

I am deeply disappointed and concerned about this oversight, as I was expecting to receive both books to complete my order. The missing book has caused inconvenience and frustration, and I kindly request your assistance in resolving this matter promptly.

To provide further details, here is a breakdown of my order:

Order Number: 027986 [@Evergreen Publications]
Order Date: 27.6.2023
Shipping Address:
Email Address: [protected]@gmail.com
Contact Number: [protected]

Book Title: Evergreen History And Civics Self Study Class 10 2024 Edition

Enclosed within the package was only one copy of the book, whereas my order clearly stated that I had ordered two copies of the same book. I have attached a photo of the package and its contents as evidence.

I understand that errors can occur during the delivery process, and I kindly ask for your prompt assistance in rectifying this issue. Therefore, I would like to request the following:

1. Immediate delivery of the missing book, another copy of [Book title], at no additional cost.
2. Regular updates regarding the status of my complaint and the estimated time of arrival for the missing book.
3. Assurance that necessary measures will be taken to prevent similar issues in the future, as customer satisfaction and accurate deliveries are essential for a reliable delivery service.

I trust in your commitment to providing excellent service and resolving customer complaints effectively. I sincerely hope that this matter can be swiftly addressed to ensure my satisfaction as a customer.

If you require any additional information or clarification, please do not hesitate to contact me at the email address or phone number provided above.

Thank you for your attention to this matter. I appreciate your prompt assistance and look forward to a satisfactory resolution.

Yours sincerely,
Sivakumar Selvaraj

Recently my old device pickup was scheduled from flipkart to ekart kogistics and it was due on 1July but without any reason they cancelled the pickup when I try to track on website it is showing that I cancelled it. This is horrific

Tracking ID : FMPP[protected] .Thre is issue in tracking, today is delivery but right now I am not able to track where is my item

I have ordered spects from lenskart and this order delivery is handled by ekart logistics.
I have ordered this on 20th Jun and it was disptached via ekart on 21st Jun. The order had came to thane on 24th Jun from there onwards its stuck there till now. Not a single update from 24th Jun. Please help me l. I can't find the consumer care of ekart also.

Date of incident : 30/06/2023
we received two wrong products as return consignment instead of we sent through ekart . consignment details are the following

1 . SPYC[protected]
2 . SPYC[protected]

Delivery Person And the team leader stated that this is not their Fault and they cant do anything regarding this and they marked the item return to us.
We sent almost 100 consignment per day through indiapost, bluedart, dtdc, smarter, Ekart, Delhivery but this is the first time and the worst experience we ever had and we Didn't Anticipated it from a Courier service like you.
This is not only about the cash we lost but also the trust in the Ekart Logistics Too.
kindly do the need ful and make sure we cross our path again
thank you

I ordered campus shoes from Myntra and EKart is supposed to be delivering that on 30th June. Now when i check the order status. in my Myntra account it shows delivered.

The order was already paid.
I did not provide the OTP to anyone and still the order got delivered....