[Resolved]  Eureka Forbes — Poor Service

I had bought a EUREKA FORBES R.O. WATER PURIFIER a few months back! The employee who did the fitting asked us to buy an extra filter. That is the candle filter to be attached to it. We did lie wise. We bought the extra filter and got it attached to it. But we the serviceman arrived he just cleaned the filter out side the RO system.. Just washed it. and did bother checking the main machine. I would request the authority to take action against this poor service rendered to the consumers. And provide better service facilities. Thank you

Paid Rs.5500 for platinum AMC during May-14 after the executive told that problems if ny will be solved within 8 hours. After changing the filters water was leaking. When I complained it was cleared. But after that the water tasted like salt water. Again gave a complaint and another person came for service and put some tablet into some filter and told that the problem will not be there. But, the problem was not solved and additionally we got another problem. It is taking too long time to fill. Again gave a complaint and nobody has contacted yet. (Complaint no: [protected]). I am continuously calling customer care also. Everyday they are telling they will send the person. It seems these technicians are just coming for training and doesn't really know about the machine. Even after giving such a big amount for AMC I am encountering huge problem for drinking water. I am also thinking of approaching consumer court finally.

I have complained many times but there is no reaction i am getting from company complaint numbers are 76220655 dated: 06.05.2014, 76429797 dated 22.05.[protected] dated 09.06.2014

Hi

I raised a request to service my Aquaguard RO water purifier on Aug 4, 2014 which was purchased and 2010.
Since I purchased I have renewed contract every year.

On Aug 5, Service person Shekhar visted my home and he was very much arrogant to speak.
He simply forced to renew contract and untill we will not do service.

No one visited or called me for service since I renewed my contract last year.

This is really bad experience with aquaguard.
What is use of contract renewal if no body come for service in last six month and your service representative is rude to customer.

I am really unhappy with service, expecting you to help me out

Thanks
Tushar Deogharkar
Pune
[protected]

I registered a complaint about my aquagaurd on 21/2/2015 and the complaint no is 80364787. a person from the service centre contacted from his mobile number[protected] and said that he would come on 22/2/2015 by 12 pm and do the needful. But he did not turn up till now. I again contacted the service center, and the person who answered says that there is no service on Sunday. As i work from Monday to Saturday, i had lot of things to complete on Sunday which is still undone because of the false trust and hope created by the service person. I tried to contact him but he is not picking up the call at all.

I have been chasing the customer care for installation of my Aquaguard., I have received no response till now. Its need 15 days I am calling them. Really pathetic service.

They will do every thing till you buy their product. Once its been sold you are gone.

I have registered a complaint on 3/4/2015 and the complaint no 91825874. No body coming for the service. I have been still chasing them but no response.

Every time when I call their number i have to wait in the que for 10-15 minutes. Not seen such a pathetic service in any of the company in my life.

I am Ashok Verma, last week, i an executive came and serviced aqua guard purifier by mistake he broke the connector, he told me that he would come later and replace it. But from last week, when i call them, every time i hear that someone will visit today EOD at your place but no one come here till now.