[Resolved] Eureka Forbes — Aquaguard water purifier superb - water leaking outside.

Vijayaragavan Sivagurusamy

from Noida, Uttar Pradesh

Address:	Bangalore, Karnataka, 562125
Website:	www.eurekaforbes.com

Hi,
I bought aquaguard water purifier superb model last year which is around rs.25000.in the past two weeks, water started leaking outside. I spoke with customer care & my request no is [protected]. The technician said i need to replace the internal parts which cost around rs.4500 & also he mentioned that i need to change the parts on every year. And also in the first time, while fitting the purifier in my home, fitter said i need to another filter outside the water purifier box. What the hell is that? While purchasing seller said nothing need to replaced regularly.

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Aug 12, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Eureka Forbes Customer Care's response Dear Vijayaragavan,

I have shared your issue with my team at Bangalore. They will connect with you soon to fix the issue in your product.

Regards,
Anita

Jun 17, 2017

Updated by Vijayaragavan Sivagurusamy I got a call from your technician and again he said the same story. and also he said, the same amount need to pay to change the filters & every year. it's really useless. i am not willing to pay Rs.4000 every year. can you please take the device and refund the money.

Verified Support

Jul 11, 2017

Eureka Forbes Customer Care's response Dear Vijayaragavan,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

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Comments

sathish boobalan

from Thiruvananthapuram, Kerala

Worst installment in purifier in Kanchipuram. They don't know how to fix the outer body in the machine. As well as they said we are not responsible for hanging the machine in wall. His number is [protected]. I buy the machine in saravana and co kancheepuram. They also support him. Like these type of people you company must be going back

Niraj Kashyap

from Bengaluru, Karnataka

Hello Team,

I am facing same water Leaking issue exactly after one year of purchase "Aqua-guard Superb Purifier " . Got similar response from aqua-guard engineer mentioning replacement of some internal parts and need to change each year. Cost would be 4000 + service charge

Can someone help me with the suggestion how the previous issue of "Vijayaragavan" resolved last time.

Regards
Niraj
[protected]@gmail.com
Mob: [protected]

Eureka Forbes Customer Care's response, May 7, 2018

Verified Support

Dear Niraj,

Your issue has been escalated to my team in Bengaluru. Be assured, they'll soon connect with you for further assistance.

Regards,
Anita

Gvsanthu87

Jul 6, 2021

Hi,
I bought aquaguard water purifier nrich 100ro+100uv model on 02.07.21 which is around rs.18000. from day 1water started leaking bottom. I spoke sales representative who saled the product to me, day 1 responded and said I will arrange service engineer and 2nd onwards not lifting the phone and again raised the compliant no on responded, plz don't by from Eureka goto some local brands they will give good service and cost also less