Eureka Forbes Complaints & Reviews

A telephonic complaint was lodged yesterday and there is no response till now. Similar complaint occurred 10 days back which was repaired after 2 days under amc. This repeat of same or different and delay of response is creating a lot of inconvenience to the customers and is giving a picture of the company's indifferent attitude towards customers with amc. Awaiting earliest and quick and quality response.

The amc for aquaguard magna water purified was purchased by me on 03rd aug' 2017 and the replacement of purifier candles after such purchase was carried out by aquaguard personnel after 40 days and that too after dropping a request in the month of aug'17 (19th aug'17) and sept'17 (08th sept'17). The request no's for the same are [protected] and [protected] respectively.

The purifier lost its capacity to purify on 11th sept'17 which forced me to purchase water cans. The call center representatives of eureka forbes provided me false assurances which caused me a deep anguish. They did not even bother your factual worries. However, after whole lot of persuasions, the service technician at last visited for accomplishing the job on 13th sept'17 at 8.00 p. M.

The water purifier after such replacement of candles did'nt last even for two weeks and now the problem of water leakage coupled with the failure to purify water arose on 26th sept'17 subsequent to which a request ([protected]) was dropped the same day. I had informed the call center representatives, the difficulties in purchasing water from outside though it is not necessary because the product is in amc and the basic obligation of the company is to keep on priority the services to existing contracts.

The 48 hours period as mentioned by the call center representatives were over and the call center representatives are assuring of service by 29th sep'17.

I had put up some basic questions like "how can a family survive without purified water till the committed time (48 hours)??" for which their response is not convincing. Even after the committed time, none turned up for service till now. If this is the case with a metropolitan city (Chennai), i suspect how their services will be in other locations.

My strong dislike on the service part of the product was already provided as a feedback to the company's representative which may kindly be taken into consideration.

Request the company to first resolve the issue immediately without any further delay and then concentrate how to improvise services.

Regards,
Jeelani

When we purchase the eureka filter from day 1 we are facing issue as consecutively every month technician is visiting and almost 1 year is completed using the machine and we have made a 2 year warrantee by paying rs.3000 for 2 years and now the machine is completely not working when we tried to contact eureka customer care or executive they said we will sent the technician and the technician is repairing the product and again the same is going to default hence the same issue we are facing from 2-3 days as the technician mr. Vikas says from eureka we will get your parts when we will get bulk requests only for u we cannot go one take out one on one part so is this a correct answer given by techinican rather than providing solution they are extending dates and we are suffering for the same i hope my complaint would be take into consideration if the product is default i want it replaced or else repair it within a day as 1 week is passed for the same kindly take a strict action on the same.

Hii this is md sameer and i buy the classic plus booster product from u, im so dissatisfied from ur worst product.. Im getting so much late at delivery time also.. And ur local dealer is worst service, he can't answer my phone calls after completed the payment... Im begging them to pls response my issue... They installed yesterday, but the item is not good at delivery time, they repaired 30mins for start the device.. Today again im getting same problem.. I think u people send me second hand device..
Pls solve my problem otherwise i put the complaint in consumer court.

Hi,

We got the machine installed on 23rd september 2017 and the machine stopped working the very next day!
After loads of complaints and long time of waiting the technician came and did little bit of repairing here and there and the machine started to work.

Again, after 4 days, the same problem is there again. And again we have to go through the painful process of registering complaints and waiting for technician.

Request to please get the instrument changed or return our money bad take your instrument back. We feel cheated after keeping our faith in eureka forbes
Highly highly disappointing!!

I have shifted from gwalior (M. P.) to alekkattu house, near kalletinkara, trichur dist. Kerala state-680683 few days back. I requested through customer care for re-installaton but nobody visited my house till this time. My latest compalint no.[protected]. I want to install my xpert ro as early as possible. Such irresponsible response never expected a company like eureka forbes. Also note my amc is valie upto 16.08.2019.

Sir, i had lodged a complaint over telephone that my vacuum cleaner is not working & it needs to be serviced / repaired. It's now 15 days & nobody has turned up. Iam from mangalore & i am very sorry to say why this type of negligence and attitude is shown to us. Please look into the matter & take steps to close the complaint. This type of attitude will not help you in your business. An early response is highly appreciated.

Hi,

I had bought dr. Aquaguard 3 month back. After installation, the machine started giving problem. So the salesperson c. K. Das suggested to try another machine. The second machine also was no good. So an engineer comes and seems to resolve our problem.

We decided to buy the machine and pay for it provided this same engineer provides us the services.

Earlier also we had aquaguard spring fresh model and local agency engineer from pawan enterprises spoilt that machine. We never faced any issues for last 8 years in the machine but when this pawan enterprise engineer started servicing the machine, it started leaking. Multiple engineer visit could not resolve it.

So we had to shell 18.5k to buy this aquaguard.

Now this machine is indicating the red call icon. Multiple call to the engineer bharat and his supervisor is of no use. They are not picking our calls.

We are just waiting for last one week for somene to come and fix it but not anyone from pawan enterprises.

I live in yemlur.

Few key people to be named are:
C. K. Das - salesperosn
Sarvanan - supervisor
Bharat - engineer

Regards

I purchased aquagaurd uv water purifier – as - prime uv in the month of july 2015. Its amc was also taken in november 2016. It was working fine till now. During first week of september, one technician came to clean the filter. After he left, the water started leaking. Since then i have raised n number of complaints, technicians visit, but not able to correct the problem. There is no commitment for date and time of visit. The complaint is escalated also but no one contacts us. The lady, ms. Meenakshi, (V. R services eureka forbes ltd), who is actually responsible for its repair on behalf of eureka forbes, simple does not bother and keep making false promises.

My latest complaint number is [protected] dated 15-sep. Customer id is [protected].

I am really clueless on what to do now!!

I would like some one from eureka to pick up the aquaguard unit that i bought from eureka and took delivery on 19th sept. My customer id-[protected], i lodged a return request complaint (Ref # 760) on 21st sept and no one has contacted me till now. I tried to reach the online purchase hotline and could not get through to anyone. I tried to contact the branch manager, mr. Vishwanath via phone and he will not answer the calls. I am desperately trying to get someone to answer my request. Please help me with my return of the equipment. I am very disappointed in the service

I have been using eureka forbes aquaguard with no issues. Recently i had a service from your branch office domlur, bengaluru. They have charged me rs 3050/-. Within few days of service my aquaguard stopped working. I again called them and they said they will fix it, but no response. After that i lodge a complaint in their site and got a reference no [protected] and within 2 days they will resolve my issue. Till now they haven't fixed it. It has been very bad experience from your side

I have made a terrible mistake by choosing aquaguard water purifier, within a month of purchase i have spent more money getting some fittings done every month. No service person can fix it, i'm beyond disappointed and disgusted for having chosen this your brand. It is within warranty just take this useless piece of trash and refund my money i will buy from a better trust worthy company.

We own a euroclean ace vaccum cleaner, which needs paper dustbag, visited nearest office at guntur for the same. Service people at this center intimated that they don't have any stock of it, but refused to answer when the stock will come. It is responsibility of eureka forbes to keep the stock at its office (Promised during sales, the stock will be available at guntur office). Improper response from call center and office people of guntur.

On name of service, that technician changed original parts with service part also given direct connection so switched on or off does not matter. So when we complained about service part they are saying we are doing same at every places and asking for money to change parts and service.

Seems that both aqua guard and 100's of service technicians who have changed my original parts are working hand in glove, earning lot of money, cheating customer. Be aware and please don’t buy any of the aqua guard products in future.

In the beginning they are ok and later they will show their colors and they cheat.

Customer id [protected].
Invoice no.[protected] dt. 19/08/2017
Against the online order for the specific type, delivery was made for ro only.
Payment of rs. 15, 890/ — was made while ordering.
Product taken back by eureka forbes on intimation, by their courier speed
Express vide docket no. 60549897 dt 26/08/2017.
Ecommercereports of eureka forbes confirmed by mail dt. 12/09/2017 that
Refund initiated & will be paid soon.
No refund made till date

We took a aquaguard in 2016. Last free service was due in feb 2017 and still now they didn't give the free service. Customer care guys are calling now saying your aquaguard is out of warranty, do you want to buy the extended warranty. I asked my free service is not yet given even after following several times. So yesterday they told they will arrange for the service. Now service boy is talking vert arrogantly saying as its out of warranty, we can't come for free service. Disgusting eureka after buying their products.

Sir/madam,

I am really satisfied customer of e forbes for last 25 years. I have purchased at least 20 units from you for me and my family circle.
I have purchased euroclean wd x2 from your representative came to my home. Invoice no. [protected] customer id [protected]
Order no.:[protected] dated 11.04.2017 rs. 14490-00 from your delivery plant, sales office : the orion, unit-201b, 2nd floor, pune-411001.[protected]
Sales person's name : dadasaheb sawant[protected]

Mr. Dadasaheb sawant, sr, told me that there was no buy back scheme for old one but we will provide you a carry case free for the unit. Price of carry case is not a problem for me but till date i did not received carry case from dadasaheb sawant. Even warrenty card and manual is not in that set. I was out of india for 3 months. He was aware of that. Today his cell is switched off. I have tried your user's manual on net. But quality of manual is very poor.
So, please do the needful.
(*i have purchased magna uv on 27.7.2016)

I purchased the all filter candles amount rs 4255/- on[protected]. From 20 days[protected] my ro is not working properly and paint smell/chemical smell is coming from water. I gave complaint but no proper service received from eureka forbes company. The technisian s of company demanding another 4000/- amount to solve the problem. From[protected] i am purchasing water from out side.

I have purchased a filter hd ro from kanpur office but they supplied defective filter just after installation it is not working. After lodging complain rep. Attended the filter 4to5 times but all in vain, i have not used single glass of water. So, it is my humble request kindly arrange to replace the defective filter with new one.
With regards. Prabal chandra roy, [protected]

I bought ro uv filter last year and in one year i have faced a lot with this filter. Recently the filter was showing red light. The exec. Came and he said one filter needs to be replaced after replacing it, he said two more filters need to be replaced. We let him replace the filters and after one week the filter again started showing red light. The exec. Came and he was not able to diagnose the issue. Two more exec. Came with him. To help him initially they changed something called sp and were still not able to resolve the issue. Then they cleaned the sensors and said sensors are an issue. After cleaning the sensors they said the machine has got some electrical problem. They somehow left the machine working and the machine lasted only for two hours before it showed red light again. I called them again and they say the problem is with the pump. They say that sometimes the pump works and sometimes doesn't! They have been forcing us to take two years amc but the way this machine has performed over these 12 months, i don't think the machine is worth spending that huge amount of money. The technicians also claim that only ro filter (Not ro+uv) is much better filter and ro + uv filter will always have problems. They even said they change the ro + uv filter to ro filter for an amount of 3000 by changing the adapter. Frankly, i am lost with so many issues in this filter and i really don't see any value for money for the filter for the last year which had so many problems. Here are all the complaint numbers raised in last one year - [protected], [protected], [protected], [protected], [protected], [protected], [protected] and since the filter is not working again, one more complaint number is coming. I had used acquaguard products before but this one has completely changed my perspective.