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Eureka Forbes — Not received free gift from eureka forbes

"
I had purchased dr. Aquaguard compact the water purifier paying the full amount through online. Your transaction id is[protected], payment gateway- payu .The products availed in the offer – provogue watch will be shipped to you separately within 2 weeks.
""valid only on full online payment made only on this website "" i have paid rs. 8990.00 for the dr aquaguard compact water purifier on 14 feb 2016. The product itself was delivered on 18 feb 2016. Even after one months, the promised free gift is yet to be delivered. I had raised a complaint with their customer service (Complaint no:[protected] about a 8 days back and there is no response on that too even after repeated follow ups from my side."

Thanks
Sushil
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Eureka Forbes customer support has been notified about the posted complaint.
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Hi Sushil,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Hi
A lots of time i have call to your customer care number[protected] about my free gift . However they havent take any action on complaint raised on dated 6 march 2016 Complaint number : 94755752 not yet resolved might be you are not follow the TAT to resolved the customer complaint .its already a month over after purchase the product . as per bill receipt "Please note that the products availed in the offer – Provogue Watch will be shipped to you separately within 2 weeks". I think its almost 5 week done . Still i haven't received the product . Your customer care team is still working and checking with backed and need extra time to resolved the complaint . I think your e commerce is not that much effective to work properly . Every time a listen the new thing Manager not available, he is busy in meeting. Sir I will call you. Need more extra time. i think all bull are done from your customer care. Surely i have purchase a product from one cheater company.

I don't received a single call from your team.
Purchased dr. Aquaguard compact the water purifier paying the full amount through online. However not received the free gift provogue watch as per promised . Its almost more than 15 days and haven't received any feedback on this.
Order No:[protected]
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Purchased Dr. Aquaguard magna HD RO+UV (NXT) [protected] water purifier through online. Customer Id [protected]. However not received free gift provogue watch as per promised. it is almost 45 days completed and have not received any feed back from you.

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