Eureka Forbes Complaints & Reviews

To
The Executive Director,
Sales & Service


Dear Sir,
Sub: Complaint Regd. 75013095 dt. 15/4/2014


Very sorry to state that service team of Eureka Forbes is poorest performers. I had lodged a complaint thru call centre on 15/4/2014 and
almost 22 days are over no one was bothered to attend it even though frequent
follow ups were made. As directed by the
call centre I was trying to call Mr. Ganesh, Service Head of Vikhroli area in
his mobile no ([protected]) he has started disconnecting my calls rather
attending same. Now I repent to have your machine without having responsible
service department to attend the complaint in time. Also I had entered yearly service contract with
your organisation and now I have to rethink whether it is wise to continue with
it.


Sir, I need your quick intervene to solve this
long pending issue since this can further cause health problem to my family.


Hope you will do the needful.


With best regards,


M M Menon


Godrej Hill Side Colony, LBS Marg, Vikroli (West), Mumbai –
400079


Mobile No. [protected]

I have purchased product on 15th March, 2014 and still I have not received the invoice of that product. At time of selling Eureka Forbes sale’s person (Subhani - [protected]) mentioned that I will receive invoice within 5 working days. I told him that I purchased this product on behalf of my company. But now I have to pay all amounts as it exceed 30 days without bill. I called him so many times and SMS but not getting any response from his side (Even he is not picking up my phone). Your sales persons have not any concern about Customer need and there value, they are just here for Sale the product.

Even I registered complaint in Eureka Forbes customer care (complaint no –[protected] and follow-up on it 4 to 5 times but every time they have mentioned that “we will dispatch invoice by tomorrow or day after tomorrow”. I am not able to understand, what is the meaning of “tomorrow” for customer care team?

I escalate it to Manager level in Eureka Forb's but issue still same.

Please don't believe any Eureka Forbes sales person and service center. This is my first and last experience with Eureka Forbes.

hello,
i have taken water purifer ..and the pressure of water at my home does not support with the purifier.so the person who came to instal said that the machine doesnot suite for the water pressure at my place.
In spite of repetated calls to the sales person and other officials there is no proper responce.
So can i know how to return the machine and get back my cash and cheques.

I had made a call to eureka forbes on 22/04/2014 requesting to send technician as tap of the water filter had broken & to be replaced. i was given request Id 75997636 and was informed that technician will come in 2 days but no one has turned up till to date there after even after repeated reminders no one has turned up. Already 10 days has gone and no concrete reply is given by customer care as to when the technician will come & repair the water filter as we have to now compulsorily drink tap water. On 30/04/2014 Mr Shekhar from customer care assured me informed me that technician will come by evening but no one turned up. i do not understand what is the problem with eureka Forbes as for selling their product they send the salesman in 15 minutes but for repairs they are taking indefinite time inspite of my assurance taht i will pay the technician whatever the charges are. pls let me know what to do whether to discard the water filter in scrap & go for some non reputed product who offer better after sales service.( water Filter purchased by me on 04/08/2012 invoice No [protected] Aqua guard Total Enhance UV WP system [protected] Invoice Amount Rs 11490/-)

Inspite of my repeated follow up service engineer not attended my wf which was due in march 14. Amc period is from 02/04/2013 to 21/04/2015 and contract recpt no.[protected]. My name is e. Sasidharan and address is fm-277 deen dayal nagar, gwalior (M.P.) mobile no. Is [protected], please ask engineer to attend tomorrow itself and change candle and carbon as per amc.

Appreciate your immediate response and inform me about enginner's visit.

Eureka Forbes We choose Eureka Forbes as a renound name in india but dint knew your technician are such ill mannered and uneducated to talk as he was pitching me your AMC rules, when compared to other company he became so rude, it was seem that if he is dictating me terms. Adjoining the details underneith we cant express his behaviour again in words he should learn a lesson. Please look into the matter. Registered No. [protected] Name Sukhdev Arora Add A2b/138c MIG Flats Ekta apartments Paschim vihar Technician Name : Mr. Ramkeval Post : Technician Branch : Paschim vihar

Dear Sir / Madam, We are herein forwarding a complaint regarding Aquaguard water purifier which has a tap leakage since a month. Kindly do, give a facility for attending the complaint. Product details: Pureguard - Multifunctional Water purifier installed at Seshadripuram First Grade College, Yelahanka New Town, Bangalore - 560 064. Contact Details: Mr. Sridhar Rao - Ph:[protected] / mob: [protected]. Thank you.

I LekhRaj Singh customer Id [protected], I purchase an enhance RO+UV vide their inv.No.[protected] on 14.04.2014 from your sales rep. Mr RAj Patil EMP.No.9061889, He promised me to give a solar lamp with the product free of cost, but still he not provided and he is not receiving my call for this regard. please provide me the same as soon as possible

I have purchased Green RO from Eureka Forbes on 01.05.2013, after 4 months o[censored]se i have encountered Green Algae formation in my water purifier, i lodged a complaint & a service person came & cleaned the tank, again the same problem is repeated but no resolution from your side. It get worsed when i have a repeated complaint of bad odour in RO water & generation of Green Algae in Tank, I have been lodging complaints repeatedly but no resolution was provided by Eureka Forbes. Complaint no. 75562977 dated 22.03.14, & previously made complaints but no response from Eureka Forbes's side. Kindly support in this matter. Thanks Saurabh Bhandari +91-[protected]

I had purchased the eureka Aquagaurd RO model in Pune in April 2010, where I received very prompt and good service for the appliance. Since then, I have moved to Mumbai in December 2010 and the service and support contract was newly created with Shree Samarth Enterprises, Chembur. For the first 2+ years, their engineers did visit my residence for servicing as per the contract terms. But for the last 8 - 9 months, the appliance is having a problem, wherein the tank in the Aquagaurd stops filling after a certain point, thus rendering the Aquagaurd un-usable. I have been raising regular complaints with them for getting the issue fixed. But to my disappointment even after 3 visits (only after repeated calls and requests by me) from their engineers/technicians, the issue still persists. On the 4th visit, there was a change in direction of the root cause analysis, and the technician mentioned that the filter is choked and needs to be cleaned. But again, as was the case for the last 8 - 9 months, NO ONE returned to fix the issue. I even tried talking to some senior Mr. Deepak Ghag, but o no avail. Additionally, the attitude shown by the personnel answering my service request calls was that of an burdened obligation of service my request. I had also pointed out the same to Mr. Deepak Ghag, who gave me an assurance that it will be addressed. But this has not been resolved as yet. So now I have called up the Eureka Customer Helpline last week on 14th April, 2013 and raised the following complaints, which are yet to be actioned on: 1. Complaint # 75898170 – raised on 14th April, 2014 2. Complaint #[protected] raised on 23rd April, 2014 For this entire period the Aquagaurd appliance has been rendered useless piece of junk sitting as a showpiece.

My name is himanshu rathore ...I book aquaguard enhance ro under scheme of 500 rs per month...I book this product by my mother name jyoti rathore..And give all the cheques and do all the formalities related to scheme ...They told me that product will deleivered next day of first cheque clear of down payment of rs 3500...My cheque is cleared on 16/04/2014...But still they didnot deleiverd me any product aut neither give me any receipt...I m totally exhaust ..I reguarly talking to their marketing executives but they fool around me...I also talked to their senior person also but will not response me properly...Plzz take necessary action...My contact no is [protected]...

i brought a eurekha forbea vaccum cleaner and as a promotional offer i got a scrach card in which i got a provogue wrist watch jus to claim my gift i did a lots of efforts registering on click2redeem.com and sending them the original scrach card with invoice copy and a AT PAR cheque of rs100 towards countrywide networks pvt ltd. and in return i got a duplicate provogue watch which is worth rs 100 and that can be easily available on footpaths i checked the manufacturers website too and there was no model at all which i got . such a branded company doing cheating with customers i am really feeling cheated and if there will be no solution i will file a case in consumer court really i am feeling cheated and mently harrased :-(

I bought eureka forbes reviva and beginning itself i enable AMC, this year my AMC covered from 25.04.2013 to 24.04.2014 in which any product was damaged that should be replace with your cost, that on 18.04.2014 service man visited and told that the catridge should be replace, hence i ask to replace under AMC, but he said that the AMC is terminated on last month and he further said that at the end of AMC Period, they can't replace the catridge and he insist me to renew the AMC for next year and then he will replace the catridges, this act of the eureka subordinates shows that deficiency of service and not providing the service hired by me My email is [protected]@gmail.com

I have Eureka Forbes Enhance UV water purifier. I want to do AMC and change the cartridge. Your service engineer visited 3 times but all the times he came with non-sealed cartridge. Also manufacturing date was not mentioned on cartridge.So, I was not able to do AMC on time and not able to change the cartridge. I am really not expecting such a service from Eureka Forbes. So, please take immediate action and fulfil my requirement. I am not going to compromise with drinking water. Day by day my trust on you is decreasing. My contact number is [protected]

LIC as an institution has entered into an AMC agreement for servicing of 21 water purifiers ( in the residence of senior executives) at Patna. AMC details are as follows: For 9 water purifiers- date of AMC from 1.10.2012 to 30.9.2014 For 4 water purifiers date of AMC from 1.07 2012 to 8.07.2014 For 5 water purifiers- date of AMC from 5.6.2013 to 04.6.2015 For 1 water purifier- date of AMC from 1.4.2013 to 31.3.2015 For 1 water purifier-...

Dear Concerned Eureka Forbes authority, I've been using eureka forbes water purifier appliances for more than a decade now, so you would perhaps not be surprised when I write about the kind of pathetic service provided by your service wing. I had bought a Eureka Forbes crystal model back in 2007. Talking about the numerous occasions on which the appliance completely stalled and the time taken by your service providers to fix the machine ( if at all it was fixed) would bear no fruit to alleviate my current predicaments, so I would like to tell you about my present grievance. On 1 Jan 2013 I had signed up for a service agreement for 3 years from 2 Jan 2013 to 1 Jan 2016. The receipt number for the same is 21680849 and the contract was made by a certain, Satish Gawde, a Eureka Forbes Employee operating in the Kandiwali(E), Lokhandwala Complex region (or so he says). Last week on 9th April 2014, my machine completely stopped working for which I lodged a complaint ( Complaint Number:[protected]. After getting the assurance that the matter will be fixed in 2 days, I had to call up the person who made the contract (Satish Gawde) on the 3rd day after no response at all. He further delegated the issue and asked us to contact a certain Manoj (another Eureka Forbes worker ) who further assured that the matter would be resolved in the next 2 days. After patiently drinking tap water for the next 3 days, and no action whatsoever, I called back Manoj only to hear incessant ringing of the phone, but no one picking up the cell phone. Its been 7 days now, since the appliance has completely stalled, and during which time we are managing with tap water/boiled water, still (foolishly) pinning our hopes, that someone from Eureka Forbes might revert back and resolve the issue ASAP. Besides this, since the time the contract was signed last year on January, there hasn't been a single occasion on which someone from Eureka Forbes has bothered to visit us for the routine services ( like filter cleaning/replacing) that the contract entitles them to do. I request you to not enter into contracts with your customers, if you do not have the sufficient resources to follow through the commitments, that is required as per the contract. Please help maintain, if not improve Eureka Forbes already tarnished and degraded image, as far as its customer servicing division is concerned. I'd like to urge you to look into the matter and take appropriate action in a time bound manner, but that would be rhetorical, given my personal experience, wouldn't it ? Yours truly, Frustrated customer, Alica Nagar, Lokhandwala Complex, Kandiwali(E), Mumbai - 400101

Dear CustomerCare Management Team, This is with respect to the request raised on 9th of April - and my request number is 89457549. This was raised through the customer care number - [protected] Technician cald me on 10th April for dismantling the product, but failed to visit my house even after several calls. I tried reaching the technician on his mobile number+91 [protected] but there was no response. There was no courtesy from the customer care team to call back me and update over the requests. Such a pathetic service i never expected from Eureka forbes. Today is 15th April and my request is still in "unattended" mode. I don't even have any belief if there will be any action going to be taken even after this escalation mail. -- Vijay

Dear Sir/Madam, I am siddu and I have ordered the Enhance RO Water purifier unit on 06/04/14 Sunday and the sales person confirmed unit will be get you next day i.e, Monday (07/04/14) but till now I have not received and I have given payment also the same day, And continuously called to sales executive & manager three days they have not picked up my cal and I raised complaint to Eureka forbes even they have confirmed within 24 working hrs I ll be get the unit, but till not they are making fake/wrong promised to customers, even though not getting firm confirmation from them, could you pls suggest for next action on them

Hi, Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai. Pathetic Customer Service and most important Rude Branch Manager. On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number 75870718. Contract Receipt: 21985399. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter and it can be changed only after one year. I asked why and he does not have any reply. After asking lot many times he said call the Branch manager, as I can’t do ant thing. So, I called by SK Enterprises the Brach of Eureka Forbs in Airoli, Navi Mumbai[protected]. I tell you he is such a rude manager and he does not how to speak to the customer. His name is Shrikant Gauda, phone no [protected]. He said this is my policy and we can’t change the filter before 1 year. I said as per the contract it written that I can do the replacement per year and it can be any time as it was not mentioned anywhere in the contract that the changes can’t be done within one year. So, he got adamant and said we work as out policy and not as per Eureka policy and you have to go as per that only. I started shouting and keep asking why this can’t be changed as nowhere in the contract it mentioned. You justify the reason I will accept it but he does not have any answer apart from this is my policy and he disconnected the phone. Then I called up customer care to launch a complain about his behavior and I spoke to Sampada from the verification department. In first instance the call got disconnected and I was waiting for her to call me back for half an hour but she never called back. So, I called up again and asked for her. She promised and confirmed me that I will get a call from a senior within 15 minutes but I did not got a call till now. I am shocked to see the service of Eureka is going down now a days and dipping its name in the market because of this kind o[censored]seless branch manager and verification department. Pathetic service and Staff who does not how to talk to customer. Thanks & Regards, Priyanko Sinha [protected]

Hello Team

this is regarding complain number 75817314 which was booked on 8 April 2014 for the acquaguar aro reviva model servicing as the device is not working. The model is in annual AMC extended contract and still no one has turned up to repair the device. I see the worst service of Eureka forbes.I had called many times to the call center and I keep on hearing that the service technician will visit this day or that day.but no one turns up and from 4 days we are using the bottle water inspite of having the filter. Is this why the people will buy the acquaguard? Why will not the people go for anyother model or make if such pathetic is the service of Eureka Forbes. Last time too when there was a service call the technician did not show up soon and we kept on calling the customer care center and after some days some technnician turned up .And that is asking us to pay some amount even though we had taken the AMC contract.Why he asked us money because our house is bit far he said? He had taken Rs 200 for the same last time and said that if there is any service needed in future then you can call me directly to his mobile number. So I remembered that guy and callled this time too as he had promised that he will come for the repair whenever we call him. But to surprise found that he was a cheater, he is saying that you book a request and somebody will be alloted to visit for repair.He forgot I think that one day he had taken Rs200 and had promised us something.This clearly says the type people working for eureka forbes.