Eureka Forbes Pvt Ltd — No Action taken on the request[protected] | |||
Dear CustomerCare Management Team, This is with respect to the request raised on 9th of April - and my request number is 89457549. This was raised through the customer care number - [protected] Technician cald me on 10th April for dismantling the product, but failed to visit my house even after several calls. I tried reaching the technician on his mobile number+91 [protected] but there was no response. There was no courtesy from the customer care team to call back me and update over the requests. Such a pathetic service i never expected from Eureka forbes. Today is 15th April and my request is still in "unattended" mode. I don't even have any belief if there will be any action going to be taken even after this escalation mail. -- Vijay Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Eureka Forbes Team,
Thanks for the immediate response.
Could you please let us know by when i can expect the call from your team executive?
Remember, we have moved to a new flat and location within Bangalore and the container and pipe connection of the water purifier is still residing at our old rental house. And i need to request my previous owner for his availability too so that we can get access to the old rental house.
I can't spare 400 bugs for buying the new container and pipe connection from eureka. I have had enough of such payments towards Eureka.
I want the job to be done latest by tomorrow - instead of such kind of sympathetic mail ping-pongs.
regards,
Vijay
Thanks for the immediate response.
Could you please let us know by when i can expect the call from your team executive?
Remember, we have moved to a new flat and location within Bangalore and the container and pipe connection of the water purifier is still residing at our old rental house. And i need to request my previous owner for his availability too so that we can get access to the old rental house.
I can't spare 400 bugs for buying the new container and pipe connection from eureka. I have had enough of such payments towards Eureka.
I want the job to be done latest by tomorrow - instead of such kind of sympathetic mail ping-pongs.
regards,
Vijay
Dear Eureka Team,
Its been more than 5 days, you replied assuring that the issue will be resolved.
However, neither i got any phone call nor any more updates on the issue i raised?
What is the problem?? Its such a pathetic and disgusting service which i never expected. Why should one has to go for buying products from your end? if this is the kind of service you are giving to your customers? Arent you ashamed of this kind of service?
Please reply over the status or else i will throw out your product out of my house.
--Vijay
Its been more than 5 days, you replied assuring that the issue will be resolved.
However, neither i got any phone call nor any more updates on the issue i raised?
What is the problem?? Its such a pathetic and disgusting service which i never expected. Why should one has to go for buying products from your end? if this is the kind of service you are giving to your customers? Arent you ashamed of this kind of service?
Please reply over the status or else i will throw out your product out of my house.
--Vijay
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We request you to give us another chance to serve you.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team