[Resolved]  Eureka Forbes — Worst Experience from Eureka Forbes

Address:

Bardhaman, West Bengal

The service of my Aquaguard machine is due since March'15. No service done. I am calling Durgapur (West Bengal) center repeatedly. Every time they confirm that they have changed my address in the system and service will be done. However no service . This has happened 12 times. when I call them again the same reply. At times they ask me to call [protected]. I called at this number [protected] ten times. This number is pathetic. Sometimes someone responds that he will call back and cut the line. This thing you may check for yourself. I try to log a complain on their website(step 1). The message is that you give a missed call to a number. Once I give a call to that number, the 'log a service request' screen opens. I tried 8 times on two different days to log complain. Every time when I submit message is 'your complain not registered successfully'. I sent sms 'REQ' to [protected] also. No response. I am extremely frustrated. What more a customer can do. The water dispensation is very slow. We are suffering a lot. I never expected from Eureka Forbes all this. They are surely going to lose business. Please note that in case you are unable to provide service, return my AMC money. I will go for other brands.