FirstCry.com Complaints & Reviews

Hi,

I ordered from firstcry for around Rs. 2233.46 and order no. is 14156878RLSACA1A06 on 26th Aug - 2022.

But I didn't receive my product which cost around Rs. 316.65.I immediately informed this to the courier boy. He asked me to raise the concern in first cry website. Even though I raised multiple concern they closed all the tickets and not responded back to me properly. Nowadays online platforms are easily cheating people and looting money.
Kindly help me on this.

Regards,
Ruthra s
Contact: [protected]

Hi Team,

I haven't received my product yet. They took my money and not responding properly.

I have Order No. 9820568ZUOD1940FB with Shipment AWB Number:[protected] via Xpressbees ordered on 1st July and returned the same on 4th July. The pick up person verified the product and picked up.
Now on 21st August i have ordered 2 dressed from firstcry and they have cancelled saying we regret to inform you that the above-mentioned order was canceled by the system. As checked the system has detected that the wrong product was returned in the past, it is a completely system-driven activity with no manual intervention.

However, as you mentioned the correct product was returned from your end therefore we had already escalated the issue to our concern team for a confirmation of the same. And as per the update returned product is not matching with the ordered product so we can't provide a refund for this.

I wanted to say here that what is consumer fault? If the delivery person has not provided the right product at warehouse, why consumer is liable, since 3 years i am purchasing products for my daughter.

Further to this they are not returning the wrong product and no proof of wrong product given, I need my Rs 1300 and lost faith in Firstcry that they dont value and under tjeir customer

While taking club membership of first cry it was written that shipping charges will be zero but while making payment they charged shipping charges in the name of convenience charges which is showing as shipping charges in invoice. When I am going to cancel the order shipping charges are showing to be deducted from the payment. It seems the membership benefits are totally fraud and scam to attract the customers for making payment.

Very Bad experience with FirstCry.com. They have a very poorly designed customer support system in which it is so difficult to get desired support. Below is the transcript of my 2nd mail to them on Aug 29th with details and the reply is standard as before with no resolution - ""Hence, the issue is already highlighted to the concerned team and you will get an update as soon as possible. So, we request you to kindly wait.""

The transcript of my email complaint to them on Aug 29th as under:

I am writing once again about this matter which has still been unresolved even after your assurance in the below email on 24th Aug that it will be resolved within 72 hrs. In addition to this, I had spoken to your customer care executive twice (on 23rd and 27th Aug) who also advised that it will be resolved quickly.

It is so surprising that I am being put through all this hassle for a mistake (of generating 6 orders for 1 package) from your end as well as for mishandling by your courier service in entering pick-up receipt again one of the return orders only instead of all 6 while he received all 6 from me.

I had told your service agents who spoke to me that I have to travel overseas in the first week of Sept and would need the replacement items to arrive before my departure. I would need a very urgent action from your side to send me the replacement without any further delay while your sort out your internal matters.

FIRSTCRY has sold me an expensive but low quality product BABYHUG SOFA SEAT LION SHAPE with 49% discount the product is damaged and now they are not accepting returns.

The product is of low quality and it will not last for more than a month. The product is of no use to me. Their executive PRIYANKA didn't want to listen anything and just kept on telling me memorized stuff told to them to fool customers.

FIRSTCRY in the name of MAHINDRA has purposely set the policy to no returns as they will keep the money on hold for a long time and invest it elsewhere.

I would get better quality products at lesser price in the markets, but I preferred FIRSTCRY but thinking it is online post COVID they have started cheating people.

I spend around 5000 and have taken their club membership but for 1400 they have cheated me.

I want them to take the product back and keep the money to feed themselves, at least the money will be put to some use otherwise it will be a waste.

I bought a Babyhug stroller and Phillips Avent on 27th Aug 2022 from Inkpebble Stores LLP which is an authorised store of FirstCry. I found out that there is huge difference of price between online website of FirstCry and the products bought from showroom.
This is clearly fraudulent and charging extra from customers and FirstCry don't have any control of the price on offline stores. When I raised a complaint with FirstCry helpdesk they simply said these are 2 separate entities and didn't even bothered to look into the issue.
Online price of stroller Rs 3716.90
And for the same stroller we paid at store Rs 5575.35.
Online price of Phillips avent Rs 4410.09
And for the same stroller we paid at store Rs 4845.15
Showroom details - Inkpebble Stores LLP

Hi Team,

Could you kindly explain the stock status on portal of this product.
I see 5 pieces are left on portal, attached the screenshot, kindly explain what does the screenshot means.This has been going on for past 4 days and I'm getting the same response.

This is utterly disappointing service from you .If you were unable to provide the coupon then at first instance itself you should not have added the coupon for buying the product.

This is not the answer that "it is out of stock" so we are not able to provide the coupon .you can add the difference amount of the product on the wallet .
I know you will say this is not possible.

Great customer service ...keep it up

Regards,
Vinod J

I ordered a baby tricycle on 13 th August with an expected delivery date 17th August. Actualy it is for his first birthday gift and till today August 27th it is not delivered so I cancelled it, I lost my dignity as I have no gift for bday and they charged me shipping charge for a non delivered item.
Pity on this. Take immediate action and I need my compensation for my time and charged shipping charge.
Reg mob : [protected]
Reg email : [protected]@gmail.com

I have placed an order on firstcry and they canceled the order and said the amount will be refunded back in 7 to 10 working days but till now they have not refunded the money and its been 20 days .

Hello Team,

I have raised app and email complaint both to firstcry and still no satisfactory resolution.

We had ordered babies socks for 2-3 years old age size but product size delivered for new born.

Next day of product delivery we raised request for return but first cry rejected stating that this is not returnable product.

Many issues joints and stitching so l not comfortable so that l have a return this item so approved plzz request and refund send me

This is with reference to your concern wherein you did a wallet to Bank transfer for the amount of Rs. 9770.13 which was refunded in your Firstcry.com Cash wallet against the order number 9167425QCMDE4C14E.

We could not process the Refund in your account due to gateway issue. We request you to please share the correct and complete details below so that we can initiate the refund in your account without any hassle.
After so many intimation no again refund was initiated after sharing bank details as well.

Order#7789708ZOZ5D8FF60 Casio Keyboard. I have received defective product. On regisering thE return my request has been closed saying that this is manufacturing defect and due to hygeine issues the product cannot be returned and reach out to the brand.
This is very disappointing and annoying. Looks like actually the polcy is provide defective products as non refundable items.

Order Number : 3327600ENN9725513
This order no. had 4 products in which one we had cancelled. The rest 3 pdts we had raised for refund. But the customer care informed that they would not be able to pick up so asked us to courier the same to their warehouse. So we had to go and do the booking to send the 3 items to their location. Post follow up of more than a month customer care infomed that the pdts has not been recd. by them. Again we followed up & they said it has been recd & we will refund the amount, but all in vain. We followed up again this time they said it has not been delivered to the address, please provide the ack. details. We had gone to the Post office to get the ack. copy and shared the same with them. This time again he said we will refund the amount, but they didnt. Then they informed that pdts have not reached to them. We still keep providing them by sharing the rcd. copy of the courier details. Finally they told it has not reached to their destined ware house so we will not be able to process. We informed them that we would courier back incase they can help connecting with the ware house send it back to the address. But they were reluctant to help, though that ware house was of first cry and the other 2 pdts apart from these 3 they had refunded the amount. We have gone thro' so much trauma and false commitments from the customer care, we had to go to & fro in cab and also paid for the courier of the 3 items.
Please look into this as this is not a small amount, we have also not got the amount for the courier charges, nor the cab charges which we had paid to visit the post office again and again due to their adamant customer care.

We had placed an order for 2 quantities but have received only 1 set in the box. PFA the relevant images, also below are the order details:

Order No: 5813910ZFG3A08664
Product Name: Jaspo Junior Pro Adjustable Roller Skates Combo - Pink
Issue: Two quantities were ordered but only 1 was delivered

I raised a complaint on Aug 9 and provided all the relevant information. Since then there has been no update from FirstCry and I have been following up with them over call and email but no response. At times there customer support executives have misbehaved with me as well.
I have written to the Senior Management of FirstCry (Supam Maheshwari, Prashant Jadhav, Amitava Saha) but have received no response.

I had a simple request to either fulfil the complete order or refund the money but looking at the response I would rather opt for refund.

Team,
I ordered a product from Firstcry, but because of size issuses I have to return the order . The order got picked up the next day, but the executive has not updated it in the app, becasue of which my refund has not been intitated and I am getting regular calls asking when the order will be picked up .

Please find the below details
Login Number [protected]
Order Id 3050298TKL1D0A945

My order no was: 2137420GVG5A0FF42.

I already raised a complaint that I received wrong product.
Shared all relevant pictures, and today I received a mail from First Cry with subject line, "Return request rejected for Order No. 2137420GVG5A0FF42".

And when I checked in app it is saying concern closed. I am not getting how can you do like this.

I received wrong product and without resolving this issue how can you close the ticket.

Please resolve this issue asap.

Babyhug Fun N Learn Ride-On With Storage Space & High Backrest - Yellow And Blue

The Company is not accepting the product as returned and quality of the product is so bad that they are making us fool

I want the product to be retuned and amount should be credited to my wallet

I had ordered this Himalaya germ free laundry detergent product on July 25 2022 and I received all the other products except this. I have submitted several queries and still no solution . If you are not planning to send atleast refund the amount. Order ID 13873919CXWBFA000F….
Please do the needful at once.
Product is not delivered and you have mentioned incorrect delivery status. I am a regular customer and this is very disappointing.