Flipkart Complaints & Reviews

I ordered redmi note pro 7 on 29/09/2019 order id is[protected] there is no confirmation received from your side. Please have look into this query urgently

Payment made through paytm at 05:07 p. M
Transaction id : [protected]

Kindly give confirmation message and tell me the delivery date of the product or return back my money.
Take this complaint as important and do the needful at the earliest.

In the product details a 16gb memory card was mentioned but not given in the package. I want it as soon as possible. Everything except the memory card is present. Look into it as soon as possible. You have got unsatisfactory customer care. I will surely tweet about it. I want the memory card to be delivered within the next couple of days and by next hour i should receive a call from flipkart regarding this. No email, no phonecalls, poor customer care, seriously look into it at the earliest. This is a costly product so i hope you can understand the concern.

Hi,

I have ordered one shoe from flipkart on 25th sept'2019, they have take extra rs. 50 as delivery charge, which i have paid during the order and the product is supposed to be deliver by 30th sept, 2019.

As it was not reach to me on 30th sept'2019. I have raised one complaint on flipkart sites and tell them to deliver it by 3rd oct'2019. On 3rd they called me and told me to wait for another day. Now on today 4th oct'2019 they again told me to wait for another next day and the product will reach to me by 5th oct.

I have purchased the product specially for durga puja that is why i have made the payment as it was showing on flipkart portal without any hesitation. Now they are playing with the consumer order and day by day asking for wait and increasing the delivery timeline one day.

Please see the attach screen-shots for more details and request you to take strong action on flipkart.

I have escalated the issue to higher management of flipkart and seems no one is really care about customer concern.

My mail id: [protected]@gmail.com

Update from flipkart customer support for [incident: in[protected]]
From: customer support ([protected]@flipkart.com)
To: [protected]@gmail.com
Date: friday, 4 october, 2019, 09:35 am gmt+2
Downloadapp
Track
Order
Cancel
Order
Free& easy
Returns
Customer
Support
Dear customer,
We apologise for taking longer than expected to resolve your issue. We request
You to provide us time till 05 oct, 2:05 pm to get back to you.
Thanks,
Flipkart customer support
Flipkart.com

Re: update from flipkart customer service for [incident: in[protected]]
From: gopal majumder ([protected]@gmail.com)
To: [protected]@flipkart.com; [protected]@flipkart.com; grievance. [protected]@flipkart.com; [protected]@flipkart.com;
[protected]@flipkart.com
Date: friday, 4 october, 2019, 10:03 am gmt+2
Hi,
As per your request i have waited till 4th oct. Now again you are telling me to wait till tomorrow.
I have received one update on tomorrow as below.
Out for delivery: your flipkart shipment with tracking id mlff[protected], will be delivered today by
Ml ([protected]). Use pin [protected] if prompted.
I called them and they said they are unable to deliver on yesterday and will deliver by tomorrow.
Day by day i'm just waiting since 30th sept. You have already charged shipping charges from me for this product.
Now i'm giving you time i need the product by 5pm today only. If it is not deliver i will go to raise complain to cosumer
Forum.
/gopal
Sent from yahoo mail on android
On thu, 3 oct 2019 at 9:17 am, gopal majumder
Wrote:
Hi,
As discussed on the call the product will suppose to be receive by today eod. It will be 48 hrs by today eod
Since i have complained on 1st oct.
Please i request you all to deliver it only by today eod.
Thanks
Sent from yahoo mail on android
On tue, 1 oct 2019 at 4:14 pm, gopal majumder
Wrote:
Hi all,
My order id is od[protected], which i was ordered on 26th sept by making the payment at
That time with including shipping charges. At that time it was showing that it will be reachable to me by
30th sept. Still on 1st oct it has not received.
I have bought this product to wear it on durga puja which will be starting from 3rd oct. As per trail mail it
Will be receive by 4th oct.
10/4/2019 yahoo mail - re: update from flipkart customer service for [incident: in[protected]]
2/2
Please look into the matter on urgent basis and do the needful.
/gopal
+91-[protected]
Sent from yahoo mail on android
On tue, 1 oct 2019 at 1:28 pm, gopal majumder
Wrote:
Hi,
Can you make it possible within 3rd oct? Also i think flipkart will refund the courier charges to my
Wallet. Is it?
On tue, 1 oct 2019, 9:20 am customer support, wrote:
Downloadapp
Track
Order
Cancel
Order
Free& easy
Returns
Customer
Support
Dear customer,
We have escalated your issue to the concerned team. We assure you
That we will resolve your problem by 04 oct, 1:00 pm.
Thanks,
Flipkart customer support
Flipkart.com
24x7 customer support | buyer protection | flexible payment options | largest collection

I have order a canon camera on 1 oct 2019 and my order number is order od[protected] i have received on 4 oct 2019 packaging was poor and when i open a box according to maintain specifician on website inside one lance 18_55 mm and one carry bag user manual and one nack strip and battery charger and 16gb memory card and warranty card but my camera lance was missing and other accessories was complete only lance was missing i want replacement of same product please help me to replace my product.

I have recently order a phone from flipkart website and it suppose to reach me by 4th and that's how i plan to visit my hometown after collecting phone but now whole plan is spoiled just because i didn't get product today.

When i tracked the product on their website, it showed that product is out for delivery on 4th and i waited for whole day but at the end of day, this particular line was removed. Which is really annoying.

I didn't get any agent/delivery person number to contact him and it is really unexpected from flipkart.

I have ordered for yardley women deodrants of country breeze and autumn bloom fragrance, but the company has sent me another product as mentioned in their specification of the original one. I have got yardley women of english bluebell and london mist fragrance instead of original one. Kindly as the supplier to send me genuine product as mentioned in their display area on flipkart.

I am a flipkart plus member. I have purchased a realme 5 mobile in exchange offer. Flipkart courier partner ekart kosli very poor. Ekart kosli office have no experience. So i suggest to my all circle that pl don't purchased any items of flipkart. Flipkart not gives good services in kosli haryana 123302. My order id is od[protected]. And same problem is another idod[protected]
My login id is [protected]@gmail.com
Regd mob no is [protected]

My product delivery regd mob no is [protected], [protected]

Flipkart delivered a faulty tv to me and because of their useless return policy no refund is given to me, but they want me to again settle for the same piece of junk. And even for return they did not assign a proper technician on time. The worst service and products are also fake i suppose. I want a refund for my product as i m highly dissatisfied from their service.

Hi this is vijay from bangalore, writing this on the worst experience that i had with flipkart, being a giant e-commerce
Company still these people behave like a normal local shop dealer, i had booked a samsung s9 plus mobile from their site,
The delivery was supposed to happen yesterday at 7 pm but unfortunately it didn't happen, after so many escalation finally the delivery agent
Came to my place, at the time of buying i had chosen buy with an exchange option, hence the delivery person asked me for
The phone which i wanted to exchange, that phone had got one minute scratch on the back of it, so, delivery person rejected it.
Believe me there was only one scratch that i had on the back of my phone, i don't know what these people expect the old
Phone to be, this is a gimmick with flipkart which has been happening since for a very long time, this is how these people cheat
Customers like us. The customer and the delivery experience is very bad unlike amazon, flipkart is not suited for this business, it's better that they stay out of this.

Flipkart is not allowing to use my gift balance of the amount 3000/-.
[protected]@gmail.com

I’m trying to use my gift balance amount 3000/-, but if i’m trying to place the order with gift card balance, order getting failed and then cancelled automatically.

Such worst flipkart company, no ethics and no rules, always trying trying to cheat the customers and no response from customer care and they are that your account was blocked.

Worst service.

Order id: od[protected]

In general, i used to buy grocery online thru flipkart since last 3 months which will deliver at door per given time.

Recent and last order no. Od[protected] was placed and paid online thru upi hdfcbank netbanking which was schedule to deliver today that is 04 oct 2019 between 9 to 2pm and i got this morning that the delivery is out.

All of sudden, i got another sms and email that your order has been cancelled and your payment refund already process to your credit card which will refund on or before 14 oct 2019...

Now my question is why delivery was cancelled without any reason whereas my family and kids was waiting since morning which is daily need of household and needed very badly

Why my payment has been refunded to credit card or phonepe (As per customer care on phone) why not directly to my hdfcbank???

I dont know when i will get refund since they make wrong payment mode and

Why should i wait 10 days to get refund? Until then how do i manage?

Why they cancelled and process payment immediately without contact or explaining the reason to me

I call customer service and they are very unprofessional team knows nothing except sorry sir or please give me 5 star rating...

Moreover, there is no direct flipkart complaint email id... To lodge a complaint against them..

Recently purchased almost a month and im requesting the service call minor issue to be fixed but flipkart and smartbuy both are asking to send email wait 48 hours and then phone to ask the status again asking to send email...

I am really disappoint with flipkart customer who do not take this issue seriously and their service provider dont care if you read review of others customer

I dont know to whom should contact to get solve this kind of issue

Order no. Od[protected]

I had purchased redmi note 7 pro with exchange of my honour 6x. My phone has no problem except a minor dent on back. But flipkart rejected my phone. When in morning i talked to the flipkart executive they said that mobile should be working properly without screen damage. Any defect minor on the back will be ok for exchange. But now they are changing their words.

In general, i used to buy grocery online thru flipkart since last 3 months which will deliver at door per given time.

Recent and last order no. Od[protected] was placed and paid online thru upi hdfcbank netbanking which was schedule to deliver today that is 04 oct 2019 between 9 to 2pm and i got this morning that the delivery is out.

All of sudden, i got another sms and email that your order has been cancelled and your payment refund already process to your credit card which will refund on or before 14 oct 2019...

Now my question is why delivery was cancelled without any reason whereas my family and kids was waiting since morning which is daily need of household and needed very badly

Why my payment has been refunded to credit card or phonepe (As per customer care on phone) why not directly to my hdfcbank???

Why should i wait 10 days to get refund? Until then how do i manage?

Why they cancelled and process payment immediately without contact or explaining the reason to me

I call customer service and they are very unprofessional team knows nothing except sorry sir or please give me 5 star rating...

Moreover, there is no direct flipkart complaint email id... To lodge a complaint against them..

Dear sir / madam,

I am writing to you to raise an issue about: computers and consumer electronics

The issue that i have experienced was: on 31st september i have ordered syska charger, in the evening after getting proper updates of order, my order gets cancelled. Next day on 01st oct 2019 i have agained ordered flipkart's brand charges again after confirmation and updates about shipping my order got auto cancelled, with the reason stated "due to high demand for this item and in order to provide all customers and an equal opportunity to avail this great deal we had to cancel your order" now my question is who am i? Am i not a costumer? Inspite of being flipkart plus user my order is cancelled.
Then i have raised a concern regarding this, given the concerned department all the details and asked for compensation. (Here i have made mistake by asking for compensation),
Then i got mail from flipkart on 04th oct 2019, they have came with a great resolution by blocking my account, they have observed a trend in my purchase history, that every items i have purchased are not intended for personal use. Wow what a sixxer it is?

After having soo many conversation they have blocked me to contact them through emails aswell.

What am i supposed to do now? I need my account back and official apologies from flipkart and compensation for wasting my time and blocking my account.


It occurred on: 4/10/2019

I need my account back with same privileges like before,
An official apology letter and a compensation for wasting my time.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Aamir mall

: [protected]
:

688/89/90, zubeda manzil, sidat street, opp kathor lockhat hospital
Kathor
394150

I ordered a pair of sandal from flipkart..
It's delivery date was showing 3rd october so i ordered..
But on 3rd october i didn't get the product..
I ordered the sandal so that i can use that in durga puja festival..
But i was not given..
I talked to customer service but they told that the issue will be resolved by 8th october..
I want the product by tomorrow..
Please help me
Please
Please help me to get the product by tomorrow
Please

I am a old customer of flipkart.. On 2 october 2019 i ordered inifinix for 8 on flash sale.. But seller hold my order after 5 hours flipkart messages me seller cancelled your order for limited stock..
After two days on 4 october during flash sale i ordered it on 11.59 am.. But this time also cancelled my order...

I am so disappointed from flipkart for this.. I don't trust more

I had ordered an asus laptop on 30/09/19 in exchange with my old dell latitude laptop. The wish master delivered my product on 3/10/19 and he examined my laptop at my office and he said he have no idea how to check the laptop. So he went to the concerned team with my old laptop and later he contacted us and said that the laptop cant be exchanged because there is a tiny scratch on the corner of the laptop. The scratch is extremely tiny and its actually the scrambled paint. They refused to exchange the laptop so that i had to cancel the order. They said that if i don't take back the laptop then the wish master's salary would be compromised to the exchange price which is 11900 rupees. So considering humanity and kindness i cancelled my order and i was forced to take back my old laptop. Its a shame on you flipkart that you reject a perfectly working laptop because it has a very tiny scratch.

The flipkart fraud
I have purchased 64 gb hp pen drive usb 3.0, but the product which was delivered to me is fake/duplicate pen drive, which is not even 64 gb drive and speed of drive is 2.0, but on packing as well as on flipkart is clearly written that its 3.0. As i am not available to collect the product and my wife has collated, and i check the product after 10 day when i need, but filpkart is not ready to replace the product. Customer care answered all my queries with one answer. "10 days replacement period is over, seller will not able to replace the product"
I have informed customer care on same day that product is fake/duplicate, and dealer is doing fraud customer care told me that they will take action against dealer.
I convinced myself that it’s my hard luck. After couple of days when i am looking for another pen drive as 1st one is not working. I shocked, when i have seen the same product by same seller still available. I asked one of my friends to buy the same, to confirm that flipkart is doing fraud with customers.
Amazing thing is that i got same duplicate pen drive again. This convinced me flipkart is promoting fake and 1st copy of branded products and doing fraud. Flipkart team its not about the replacing or replacements or warranty, its about the fraud you are doing in the name of big sales.

I have raised grievance under customer complaint, flipkart team is given the same answer which customer care team has given.

They asked me to claim the warranty with hp. Product is fake and hp is not providing any warranty against this pen drive. For reference flipkart team and any one also check the warranty itself on hp site s/n of pen drive deliver to me is hpfd237w-08.

I still have the below concerns which flipkart is not ready to answer.

Q1. Who is responsible, if customer face any issue in product after 1 month of purchasing from flipkart and manufacturer is denied to serve the warranty as the product is fake and not genuine and replacement period is over?

Q2. Is its mentioned any were in term and condition on flipkart or communicated by flipkart by any mean that, customer has to verify the warranty with manufacturer before replacement period is over?

I have created flipkart account two years back with a mobile number 903xxxxx52. Few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.