Flipkart Complaints & Reviews

Dear sir,
I purchased a pair of shoe from flipkart on. When i opened its packing, i found that it is used before. I requested on flipkart to pick it back many times but pick up boy refuse to pick as it is used. I am requested for a pick up on the same day i received it. I want some solution in this matter because it is unfair with a customer. I called customer care also many times, they always says that pickup boy will definately pick your item today, but no pickup has intiated.

Hi flipkart.com,
Order od[protected].
I recently ordered haier 7kg front load fully automatic washing machine.
But washing machine damage on lift side and lift top. So i want replacement of this product. But in flipkart.com its showing only return / refund option. When i ordered this product on 22nd june there is a replacement option available in the flipkart.com, still this product available, my area pincode 515001. So please accept replacement option on this product.
If it is not possible as per below screen shots of your flipkart.com policies i will go for legal action. So kindly accept my replacement request.
Thank you.

# the ekart delivery boys.in the morning i woke up and i got a phone call from ekart delivery. He said hello sir. I'm like hello he said we got your delivery sir come here. I'm like hey dude i'm paying delivery charge so you come. He's like sir if you want your delivery come either i'll put it to me only. I'm like hey behave your self. You don't know how to talk with a customer. He is like don't waste my time. Let me one thing they'll brow money from us then give satisfaction to us. Im seriously # the delivery boys. Train them that how to talk with a customer. And why do they assign like these people. And one thing i think im only one guy who paid delivery charge and gone to take his own delivery i gone 5 km to take my delivery. # the hole delivery team

When i login with my email id and password in my flipkart app then this show me login unsuccessful, while my user id and password is ok, and when i enter a wrong password then this show me wrong credential, that mean my user name and password is ok but account have login problem, so please solve my problem soon... And tell me why flipkart blocked my account with reason
My email id is - [protected]@gmail.com

I bought power bank of 12500 mah from flipkart around 45 days ago and it stopped charging as soon as the return date has passed and now it is useless. Please do a replacement for it. I want a replacement as soon as possible. It was unexpected from flipkart date of delivery was 12 may 2018 and it was sold by tech connect retail private limited. My name is shamsher ali sardar contact [protected]

Emi conversion related incident:-in[protected]

Hi flipkart, i purchased samsung refrigerator on 6 june'18 with no cost emi plan but emi is not converted till now (Dated 27 june, 18). Already my credit card statement generated. Complaint pending from 15th june'18. Please resolve the matter as soon as possible.

Regards,
Suresh galhotra

I ordered Redmi mobile on 22nd June 2018 and made the payment via paytm it's been almost one week now till now I didn't recieved the mobile...Order ID is [protected]...Hope you guys are making money by the customers and least bothered about the customer query, look into this complaint and deliver mobile immediately else I will complaint against u guys in consumer forum.

I ordered a mobile from flipkart and have to shipped in 2days and it has been 7days and they are playing with me "misroute (Same city misrouted)" and saying to wait for another 2 business days or 24 hours.
I got my previous items to the same address within time but for this order they are saying pincode is wrong and telling to wait 24hrs and the shipment will be delivered and till now my order is not getting shipped. Please help me...

I had ordered a redmi note 5 gold colour 4gb + 64 gb combination phone under exchange policy of flipkart on june 22, 2018 against order id: od[protected]. When flipkart personnel came to deliver on june 23, he denied to pick up old phone and deliver new phone without stating any reason and payment was already made in advance to flipkart. It was stated by the personnel that his boss does not like this model of phone which was to be exchanged for new phone whose details was already shared with flipkart team while placing the order, so he denied. It again happened on june 23, june 25 and june 26 with different personnel of flipkart with same reason.in the meantime i had registered a complaint with flipkart through its mobile application and through twitter on june 23 itslef stating my concern. The complaint was acknowledged by flipkart for both the means of complaint. Timeline for resolution was provided as june 26. Upon regular follow ups from flipkart executive i received a call from flipkart executive on june 26 and was assured that this complain has been escalated to senior authority and will get resolved in 24 - 48 hrs ie by june 28.
But to my surprise on june 27 morning, my order was cancelled without intimating me and no consent was taken from me. On one hand flipkart cancelled the order and on other side they are assuring me to resolve the issue by june 28. Due to all this drama

1. It has resulted in unfair trade practise
2. Order got delayed and at the end cancelled abrubtly.
3. Mental harrassement from flipkart
4. The time and money wasted on follow ups, calls, mesgs
5. It caused me a lot of mental agaony.

Please note i have all the proofs in terms recordings and messages from flipkart team.

This is with reference to the order placed on 21st june for a voltas AC through Debit Card EMI option. I received payment confirmation from ICICI Bank but no update from flipcart.
When I approached flipcard customer care, I was told it will be updated in 8 hours.
Next day on 22nd when I contacted flipcart, I was assured that my issue will be resolved by by 25thjune 5.30pm and I will receive a call from them.
When I didnt receive any call from flipcart, I again approached customer care, I asked them to arrange my refund and my call was transferred to Mr Rahul in flipcart he gave me a complaint number IN[protected] & said that you will get your refund by 26th june.
On 26th june too I didnt get any support or call from flipcart, I again contacted flipcart and again I was told that it will be resolved on 26th june by the end of day.Though, Day was already over as it was 7 pm in the evening. I wrote mails and writren complaints too through help centre but the most painful thing is no one from flipcard thought to respond to me regarding issue.
Just now, on 27th june, again I contacted customer care, he (Mr Vivek) also repeated same 2 lines, we have received your complaint and it will be resolved in next 2 days.
When I asked him to transfer my call to his senior he refused .He kept my call on hold for few minutes and then said it will take 24 to 48 hrs to resolve. When I asked him to give me official email id of flipcart to raise my issue, He declined by saying that no such email id exist.
Its been a real menture torture and suffering . I am neither getting my refund nor able to purchase AC from some other alternatives.
The most painful thing is flipcart's Irresponsible and unprofessional way of dealing with customer and poor issue resolving ability which has completely exhauated me.
I dont know to whom shall I approach, so I decided to write to you one last time, I request you to kindly arrange my refund in 24 hours.
If it doesnt get resolved I would be compelled to take legal action against you.

Transaction ID is TX[protected].

Contact me on..
email id rashmi.[protected]@gmail.com
[protected]@gmail.com

Looking forward to hear positive from you.

Regards
Rashmi Sharma
New Delhi

My mame is Manish and I have recently ordered a mobile (Lenovo k8 note venom black) with Order ID. OD[protected] and got it delivered by 13th may 2018 I paid the cash on delivery(Rs.11, 695) and when came home and unboxed it the brand box has its SEAL OPEN and even had a weird SCREEN COVER on the mobile and when I started using the mobile it's OVER HEATING too. I had my return policy till 23rd may I have placed return requests for many times before my complete of policy date I have even told them that my return policy wolud end tomorrow please help me but no use regard this all issues I have made a return request for many times with selecting different options so that they could understand my problem but everytime their executives call me I kept explaining each and everyone one very clearly and in detail about my problem many times to many executives but they have done nothing more than talking saying that all of my requests have been cancelled and no concerned help was provided to me FLIPKART made me mentally suffer a lot I just need my help and I even want my money back and don't feel like shopping on Flipkart again

I have purchased flipkart smart buy products (Earphones, trimmer) in the month of march, 2018. At that time flipkart offered 50% discount on kotak mahindra card and those promised to be debited that cashback on or before april 15th, 2018. But still not yet received.
I called in the 1st week of may to ask about the status they replied system is showing on may 10th your cashback will be credited.
They added 250rs gift card to myaccount and said to give my back details. I have forwarded and still not yet received.They cancelled the giftcard amount and till now havnt got any cashback.flipkart is cheating like anything and also closed the 'complaint as Resolved'
Order ID: OD[protected]

I am very upset with your service.. I have not got my refund regarding which in one of your ekart office (Mysore) pos machine was not working properly and the money was credited twice.. Then the amount is still not yet refunded.. The incident took place on december 9th 2017. Product was jade heels beige colour (Order id:od[protected] which was ₹505 (Credited was ₹1010 total). Please kindly at least now refund the money. This is a request🙏😊.
Name:bhagavan shetty
Phno:[protected]

I ordered whirlpool refrigerator using debit card 24 jun 2018. I cancelled the order 25 jun 2018 and i got message regarding cancellation and refund amount completed with reference number. I go through the bank with reference number but they said no amount is credited. Till now no amount is credited. I called back to flipkart service they again said same thing refund is completed from seller side and they give reference number again again but no use. Im so worrying. I need my amount back.

मैंने दिनांक 05.05.2018 को फ्लिपकार्ट से लेनोवो जेड 2 प्लस फ़ोन ख़रीदा था। लेकिन वो फ़ोन बिलकुल बेकार था।. वो एक बार भी चालु नहीं हुआ। और ऊपर से वो फोन पुराना भी था लेकिन इन्होने मुझसे पैसे new के लिए थे। अब फ्लिपकार्ट इसे वापिस नहीं ले रहा है, मुझे 2 महीने होने को आये है। लेकिन फ्लिपकार्ट के तरफ से कोई अच्छा रिस्पॉन्स नहीं आया है। मैं तो फ़ोन कर कर के थक गया हूँ. बस हर बार एक ही बात बोलते है. परेशानी के लिए हम शर्मिंदा है। हमारी टीम आपसे कांटेक्ट करेगी छे दिन के अंदर। बस हर बार यही होता है . फ्लिपकार्ट मेरा पैसे 2 महीने से इस्तेमाल कर रही है। मै किसी विक्रेता को नहीं जनता मै सिर्फ फ्लिपकार्ट को जनता था इसीलिए इसके नाम को देख कर ही सामान लिया था। ये तो सीधा धोखाधड़ी है। मै चाहता हु मुझे मेरा पैसा और उसके साथ साथ मुझे मुआवजा भी चाहिए। मुझे इतने दिन हो गए परेशान होते होते। और जो भी भाई या बहन इस कंप्लेंट को पढ़ रहा है। मैं सबको यही सलाह दूंगा इस साइट से भूल कर भी कोई २०-५० रुपए से ऊपर का सामान ना ले क्योकि यहां किसी भी कस्टमर की कोई सुनवाई नहीं है। मै खुद भुगत रहा हूँ. जिस दिन मेरा ये ईसू सॉल्व हो गया। मै उसी दिन इस घटिया साइट से अपना अकाउंट डिलीट कर दूंगा। फोर्ड कंपनी नाम बड़े और दर्शन छोटे।

I have ordered Aquaguard superb for approximately 19000 rupees. Flipkart delivered it to my address. But when I opened the package, to my surprise I found Aquaguard splash worth 10500 rupees. I called Flipkart for return of the product. They have asked if I have opened it. I answered YES. Now they don't accept the return as I have opened the package. The local technician who is responsible for the return is talking very rude to me. He told me to read each and every condition before buying a product from Flipkart.

The return policy is written in their website. But it is nowhere written on the package not to be opened by the customer.

So I have lost trust of Flipkart, and in future I will no longer buy any product online. I visit the shops, and even if the price is higher, I will buy directly from the shops. Flipkart teached me a lesson and I will never forget in my life.

Vide bill no. Faaalj[protected] dtd 25.6.18, seller name shreyash retail pvt ltd, west bengal, a mobile charger was delivered to me for which cash payment of rs.409.00 was made against delivery. However this item is not working and my mobile is not getting charged although it is getting charged while other chargers are being used. It is a very unfortunate matter as fauly and defective item has been supplied by flipkart.
I want to return this item. Hence please do the needful and also return my payment at the earliest.
Regards,
Jayanta sengupta
204/12 raja rammohan roy road
Kolkata 700008

Hi,
I ordered redme 5a in flipkart on monday[protected] and i received my product redme 5a today ie., wednesday[protected] from flipkart but it was uncomfortable for me because the product which doesn't contain handset in it.. I was really uncomfortable with the flipkart product.. Check once before deliver the product. The product box details shows handset included but i didn't receive handset in it. Please consider this complaint and do favour to me

Thanks
Sahib

I ordered a dell laptop and when i opened it it went good for 1st day but on 2nd day many functions are not working, it is hanging and also no sound plays in it now. I want my exchange done beforw 1st june as i am going outstation for studies and will not be present here for long time. I want a timely response as i want this device for my studeis which is very neccasary. Flipkart agents dont tell me that till when will i get the exchanged product. I keep complaining but they only want 5stars after the call and nothing else. Help me please i am in big trouble if i get this device after qst of july i cant use it as i will be out from my home and iys of no use then. Kindly help me and exchange my product if possible within end of this month.

Payment was done using phonepe wallet for adidas neo white shoes ordered through cod but transaction is still not updated. Wallet shows a balance of 1999 but shows 0 in the payment section. I have called the customer care multiple times, they say the transaction is successful but the delivery guys demand cash since it is not updated in their system. I have contacted flipkart a lot of times, they have not provided any resolution yet.