Flipkart Complaints & Reviews

This is a formal notice regarding below issue before filing case in Consumer Court.

I had ordered Redmi 5 pro mobile on flashsale by Flipkart on Wednesday 6th June 2018.Complete payment of 16999 rs was made online through credit card.
On 7th June I received a package containing tempered glass in a plastic case.I requested return as per the procedure on same day.I received message stating that I will be contacted within 72 hours.
I wasnt contacted via phone till 11th June.On speaking with customer service executive he said email is been sent and they are awaiting revert.On reverting the email ;I received email from Flipkart stating that there is unusual return history on my account hence they have blocked my account and rejected return request.
i have sent an email asking for any orders that were returned previously from my account as this is not the case.Flipkart has not yet bothered to revert on same.
I am unable to login to my account hence unable to chat with customer care.
I have been trying to get through on toll free number [protected] for past 4 hours.To my surprise its been busy.

This is most worst experience of Flipkart.I have been harrassed enough for 5 days without proper customer service/resolution.

I hereby give you 24 hours to contact me and resolve my query.
If no revert than treat this as a notice before filing complaint in consumer Court.

Order number: OD[protected] [Incident: IN[protected]]

On 13/05/2018, I order an "Air cooler" from flipkart which was delivered after 10 days, I started using it, after 3 to 4 days, product stopped working and I raised a replacement request before 15 days, but they didn't replaced my product yet, I have contacted flipkart customer care but they are giving different time for the replacement of the product but not delivering the damaged product... It's been a long time since I have made a replacement request of the product.

I had ordered an item on flipkart an item 0n 15th May 2018, as per their initial committment they supposed to deliver on 7th June 2018 but could not get it till now.. Neither i can track the same.. When i contacted customer care on 8th June, they say, We have escalated this issue with our logistics team u will recieve the shipment max by 11th June, i didn't get the same.Then I called againt them on 11th June, they told u will receive by 13th June. Today when i enquired about my product on the helpline number, the executive smiply answer me it will be delivered after 72 hours(4 days) Is it the the way to deal with a customer? I am really depressed with flipkart. Kindly note i will not be using flipkart anymore and tell my associates also not to deal with flipkart.

This is with reference to order no. Od[protected]

I had ordered 2 syska ta1a mobile charger black. The said order was delivered by e-kart logistics today dated 13.06.2018. Payment collected by delivery boy was for 2 chargers i. E. Rs. 598/- howeber after opening the sealed box it contained only one charger.

Kindly look into the matter and revert at the earliest.

Regards,
Rupali kothawala
Mob. No. [protected]

Respected Sir, i am orderd a epson ink pack of 3 r.s 860 but your exicutive delevered pack of one epson ink so please check m complain details and urjent call me my reg. mobile no -[protected] and mail id - [protected]@gmail.com.
so i requested you to solve my problem and refunt my money as soon as possible.

Thank You

I ordered an item from flipkart and the item was incomplete and I have requested for return atleast 5 times but each time the return request is getting cancelled.
The customer care also doesn't help, each time I talk to them they say that "Our Team will get back to you"
I am fed up now, I want the complete order or the complete refund.

Thanks.

I would like to bring to the Head of customer service that i have been following up for my issue of Refund from 8th june onwards & kept on calling customer service team & i would like to bring to your notice that i have been kept on hold for hours & your senior person too disconnect the call after being said to transfer the call to their manager.

Really fed up & disappoint by your service, firstly i was told that you will received the refund by 12th & now they are telling you need to wait till 18th June, please let me know if you don't want to refund the money please tell me clearly on mail. I cannot daily call for the update, even today i call your senior folks (they claimed to be) & they (Deepak) disconnected the call when said they are transferring the call to their manager. If you are right then why are you afraid of transfering the call to your seniors.

I know that i'm right so chassing this forward, if you want any clarification or proof you may recall all my call recordings & take further action on this.

I cannot wait till 18th to get my money back, let me know if someone from CS team (specially seniors folks) who can listen to customer query / issue before telling straight forward to customer to hold till 18th June, your seniors folks speak about SLA & payment gateway issue, i would really like you understand and know more about this. when asked about this they said for this you need to speak with our payment team, if you cannot provide the answer to what you speak you should not use these jargoans with the customer.

Let's see if i get the call after this email or not.

--Hitesh Jain

Dear sir i'm purchase a mobile phone from flipkart and the mobile was delivered me 12/06/2018 bur the mobile was very bad condition his display was damaged and i'm many time call and the company for return request but he always close/cancel my complaint so kindly help me.

regards
P.bisoi
ph.no - [protected]
Order ID OD[protected]

I order on 9th june.. and i want the product for the gift on 12 th june..so i countinously called customer care from 9th date to 12th. They told me that dont worry we will send product on 12th. After that on 11th june, custoner care employee named Harsha told me that your product recahed at your nearest hub so u can go there and collect it. When i go there at nearest hub they said me that your product is yet not reached here..

When i again said this to customer care and they told me that dont worry u will get your product on 13th june..

Then on 13th june i called them that i still not got the product, they told me that it wil reach to u on 15th june now...

Very cheap Employees and very poor service.. Never purchase product from Flipkart..

In my family, frds and relatives i will tell to everyone not to purchase any product from flipkart because they dont believe in Customer's Important time..
Order id is 0D[protected]

Orderid: OD[protected]
Product: Casio EX303

I had requested a return on 5-6-2018 because the weight of the watch was higher than expected.
The pick up guy came the next day and denied to pick up the product due to price tag missing for the product. I called flipkart customer care and informed about this issue. He told me to cancel the exchange request and place a new exchange request. He also told me to mention in the comment section of the new exchange request that the price tag was missing in the originally delivered item so that next time when the pick up guy comes, he is pre informed about the missing price tag and does not deny the pick up.
I did exactly the same but the pickup guy denied to receive the order as he did not have any instruction from flipkart team to receive my order with missing price tag. I again contacted the customer care and asked them to raise a complaint for this issue. I was told that issue will be resolved by[protected].On[protected] i got a call from flipkart team informing that my product cannot be returned since price tag is a mandatory condition for return/exchange. I informed them that price tag was missing in the originally packed product so i cannot provide them the price tag but they are totally denying that price tag could be missing in the product they delivered. They are forcing me to believe that the price tag was present in the originally delivered order and are totally denying the exchange. I am really frustrated with this incident and want to get this resolved earliest. I want to take legal action this incident

I have purchased flipkart smart buy products (Earphones, trimmer) in the month of march, 2018. At that time flipkart offered 50% discount on kotak mahindra card and those promised to be debited that cashback on or before april 15th, 2018. But still not yet received.
I called in the 1st week of may to ask about the status they replied system is showing on may 10th your cashback will be credited.
They just said the seller posted the amount asked to check with the concerned bank and closed the complaint.. but still not yet got my cashback and flipkart is cheating customers like anything by giving fake offers. I want cancel my smart buy product orders and please refund my amount. Im not happy satisfied with those products and all.

After successfull payment deduction, they sent message me that your order is booked( OD[protected]...

After 10 days suddenly i have received a message by flipkart that your order has been cancelled by seller..

this is second time, I request you to take action for this fraud and provide me with the laptop which i have ordered for price rs 37, 490 as a compensation for my waste of time and money getting locked up for these days. Attaching the print screen of the flipkart product booking details . On the bottom you can see the date and time.

I have ordered asus zenfone max pro m1 in may 3.
It's a flash sale. I ordered the product and the cash is debited from my bank account.

When i call the customer care they told that cash is not credited here so you may contact bank.

So i contacted the bank branch.

The bank told me that the transaction of cash was successful and it is transferred to the flipkart account.
Bank give me the proof of transaction.

Please help me to get my money back.

Sending another products i selected one they sending one this is second time i will give 0 stars for this i won't trust next time please don't buy clothes in retailnet they send me complete different product and price also different and flipkart app they didn't show return option also and also indicating cancelled option i won't buy next time i won't give rating also

I have ordered the above product after reading the description of the product, now when i received the product i looked and found it so cheap the built quality so low and its such a plastic material. Now, when i am asking flipkart for the refund of the product they are denying it saying seller doesn't have the option. I want my refund of money for such a crap material i can't pay 1k.

Dear sir,

I have ordered a "furnicity fabric 3 + 1 + 1 grey sofa set" on 5th may 2018 and allotted delivery date was 22nd may 18 but the item has not delivered on the date and they extended the dates to 29th may, 6th jun, 13th jun and till the date the item not delivered. When i called to customer care they telling unwanted excused so i want to cancel the order and need money back or else please deliver the product asap.
Below is the oder id -

Order id-od[protected]

Hi,

I have recently ordered a television for official purpose and wanted to take a gst rebate against the same as suggested by my charted accountant. When i contacted the customer care for the same they simply denied stating the same is not provided by the portal and the seller.

I have serious concerns as the same has been implemented and followed by the govt. Of india and how can the same be denied by the platform.

I was ordering book 'you can win'. I filled out everything. Then i chose to pay using net banking and the bank was state bank of india. The amount has been deducted from my account but the order was not placed. I have the cyber receipt as well. What should i do?
I am attaching the screenshot of my account summary which clearly shows that rs.200 has been deducted from my account.

I have purchased micromax bharat 3 (Champagne, 8 gb) (1 gb ram) on dated 07.06.2018, i look this phone on your site clearly mentioned in specifications general

In the box
Handset, charger, battery, handsfree, usb cable, user guide, screen guard

Model number
Q437

Model name
Bharat 3
Color
Champagne

Browse type
Smartphones

Sim type
Dual sim

Hybrid sim slot
No

Touchscreen
Yes

Otg compatible
Yes

I have received the box on dated 10.06.2018 and check the box handsfree is not in the box.

Please confirm me handsfree status, otherwise i shall be returned the phone on your company.

Handsfree send or not and amount deducted or send my bank.

Please confirm as soon as earliest.

Regards,
Kulbhushan gautam
Cell no. [protected]

Hi team,

I have plwced a refund on order id : od[protected]. However, the return is being cancelled without notifying and mentionin any reason. This has happened 5 times till now and flipkart has cancelled it all 5 times.

The product i recieved is totally different. I have even attached the pics of it. Inhave called them 5 times till now