Flipkart Complaints & Reviews

Expired anti virus recieved

Hello,
I bought Xperia X mobile worth 29000/- from flipkart and they delivered empty box without phone. And after 5 days of regular mails and discussion they are saying they can't help me and making fake reasons to close my complain. I told them to track that phone using EMI but still no help. They are such a big cheaters. Help me in getting my money back.

Hi,
The worst delivery system I have seen is the Flipkart delivery system. I have ordered for a product with product id:OD[protected] from Flipkart. They said the expected delivery date is Feb 2nd but it is not delivered by Feb 2nd. There was no call from any of delivery persons though daily a message is sent from flipkart saying your product will be delivered by today without contact information of delivery person. And the worst is my product got returned back saying that three delivery attempts were made. This is complete BULL ####, there was no delivery attempt made. I was waiting everyday keeping my phone with charging and good coverage, there was no call and also no person came to my addess for sure. Then how can the flipkart say three delivery attempts were made and cancel my order.

I am registering a complaint against Order No:OD[protected]. I have booked the Lenovop2 mobile through flipkart on 1st feb-17. The product had been delivered on 6th feb-17. I am having the issue with the Earphone supplied along with the phone. The earphone which was supplied with the phone is not working. I am unable to hear the voice/listening any thing via earphone. Please take it as on top priority and replace it at the earliest.

Dear sir
ashish [protected]

Order id:OD[protected]

tracking id AD[protected]IN

chirawa post office 333026

mene ese trck kiya hai ye order delivered bta raha hai

pr ye order Mujhe delivered Nahi Hua hai

please help me

mene ye order 29 jan 2017 ko cancle KR diya tha or

postoffice me smprk kiya to wo koi cfisent answer nahi deraha hai

Ive ordered the ps3 game "the last o[censored]s" which basically comes with the disc and a network code and the network code was not in the box . my email was [protected]@gmail.com
i received the profuct on 4th feb saturday
seller name is - hari69
my order id is - OD[protected].
contact me ASAP or im gonna take a strict action against this .

Dear Sir,
When i went sevice center for sevice they said me to show online Purchase bill, My warranty still exists.The Person who purchased this phone is nomore.I
dont know his flipcart account please send duplicate copy bill or any other way to get service.
Model :- Lenovo A6020a40
IMEI1:[protected]
IMEI2:[protected]
SN:HZC629RW
My contact info is :-[protected]
My email id :- [protected]@gmail.com
I want duplicate Bill or Tell me other way to get service.
Please Mail me as soon as possible

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:47:23 )
Flipkart emailer

--

Sent from my Android phone with mail.com Mail. Please excuse my brevity.On 08/02/17, 12:26 PM Customer Support wrote:

Hello Tarun,

We'd like to let you know that your recent return request has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Thanks,

Flipkart

Regards,

SHOABHI UBALE

Flipkart Customer Support

Your Query[protected]:53:35 )

Flipkart emailer

sir this is totaly not fare..

ap ka reply ap khud dekho just pura ka pura copy past kar diya hai.. me pagal hu ji se paise bhi le liye or upar se apna system corrupt hone ki saza bhi mjh mil rahe hai..

apse ek request kare hai ap es phon ko track karo... phir khud dekh lena result.. i m not fool, flipkart is making me fool.. or please mjh ab phon chaiye hi nahi.. yar agar phir kuch missing aa gaya to ap logo ne to yahi soachna hai ki customer ye sab kar raha hai jbki ye sb apke courier team ki side se ho raha hai to ap mjh pagal mat bnaoo.. mjh mera pura refund doo otherwise m ab strict action luga.. ap log to sidha customer pe hi bat dal rahe hoo..infact me ap logo par manhani ka case karuga kyuki ap logo ne mjh hi mujreem bol diya.. apke customer care wale bol rahee hai phon me use kar raha hu... are yar had hai ap logo ki... m strict action luga eske against... chahe mjh consumer court jana pad jaye.. kuch bhi karna pad jaye.. i will do kyuki mere sath ap logo ne exploitation kare hai.. ap logo sirf exchange kyu dekh rahe ho.??? shopping nahi dekh rahe kyaa yar... 4 phon kharide kbhi kya koi complaint aye kya?? ANSWER IS NOOOO because kbhi complaint hue hi nahi ab koi customer pagal nahi hai jo faltu me itne mail likhe itne calls kare.. ap check karo me daily 3 phon kar raha hu but no action no response..

CUSTOMER KO KUCH PASAND NAHI ATA TO WO EXCHANGE KARTA HAI OR AGAR CUSTOMER EXCHANGE NAHI KAREGA TOO SIRF ESS BAT KA REPLY DOO KI AP LOGO NE 30 DAYS REPLACEMENT POLICY KIS LIYE BNAYE HUE HAI????

MERE PAST HISTORY TO DEKHO YAR... KITNE PHON REPLACEMENT KARWAYE HAI EK BHI NAHI TOOO AP ESE MERA ACCOUNT BLOCK KAR KAISE SAKTE HOO??? INFACT APKE CUSTOMER CARE WALE BOL RAHE HAI KI HUMNE TRACE KARWYA HAI OR PHON APKE PAS HI HAI, , ARE YAR ESA HAI TO AP MERE POLICE ME FIR KARWAOO NAAA, , TAKI POLICE MJH PAKDAGE ME CHORE KA PHON CHALA RAHA HU TB TOO..

YAR ACTION KHUD NAHI LE RAHE HO OR SAZA MJH DE RAHE HOO... KYU???????????

AP M

Flipkart Customer Support[protected]:00:41 )

Hello Tarun,

We'd like to let you know that your recent return request has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Thanks,

Flipkart

Regards,

PRIYANKA KHARADE

Flipkart Customer Support

Your Query[protected]:44:00 )

Flipkart emailer

Is it mean that if you won't return the products you are right but if you return the product it mean you are culprit.you come with the product I return I will explain why did I return them.this also implies that you are not able to trace the real culprit and you simply parting away with the issue simply making excuses of the return of products. And my brother and sister who order from flipkart should video graph the opening of package in future that your service is not trustworthy.

Flipkart Customer Support[protected]:23:52 )

Hello Tarun, We'd like to let you know that your recent request has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,

PARVEZ SAYYED

Flipkart Customer Support

Flipkart Customer Support[protected]:20:05 )

Hi,

Order ID - OD[protected]

Product - Moto M (Silver, 64 GB)

Thanks for contacting us.

We understand your concern regarding the update regarding your above order.

We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update by February 10, 2017.

Hope you'll understand.

Regards,

Divya Saini

Flipkart Customer Support

Your Query[protected]:11:33 )

Flipkart emailer

How can one get updated in past(3 feb)

Your Query[protected]:54:20 )

Flipkart emailer

How can anyone updated in past date????

Flipkart Customer Support[protected]:03:49 )

Hi,

Thank you for writing in.

Order ID - OD[protected]

Product - Moto M (Silver, 64 GB)

We certainly understand your concern.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and will get back to you with an update by February 03, 2017.

We hope you'll understand.

Regards,

Manju C

Flipkart Customer Support

Auto-Response[protected]:48:14 )

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,

Team Flipkart

Your Query[protected]:48:10 )

SIR AP LOGO NE TO HAD HI KARDE.. PHALE TO CUSTOMER KO ITNE INCONVIENANCE DE JO KI PUCHO MAT.. PHALE PAISE LE LIYE OR PHIR APKA SYSTEM GREAAAAAAAAAAAAAT YARR? PHALE TO APKE COURIER VALE SCAM KARTE HAI VO HMARE COURIER KO EMPTY KARTE OR PHIR UNHE JAKE ADHE RATE ME MOBILE SHOP PE BECH RAHE HO ? ME EYEWITNESS HU ES CHIZ KA.. MR. ASHOK NAM KA COURIER WALA HAI APKA JO YE KAAM KAR RAHA HAI ?.

AP LOGO NE MERA ACCOUNT BAND KAR DIYA ???? KYUUUUUU ?? KYUKI MANE UNUSUALLY RETURN KARE HAI.. WOOOOW YAR MENE APKE ES SITE SE AROUND 50000 KI SHOPPING KAR RAKHE HAI. 4 PHON LE RAKHE HAI..

LENEVO VIBE P1

MOTO E3 POWER

MOTO E3 POWER

SAMSUNG GALAXY ON 7

This is to inform you that i placed an order of Lenovo K6 Power (Grey/Dark Grey, 32 GB) on 7th Feb 2016 @ 12:00pm during the flash sale.
The order was processed and was directed to the payment method and i opted for an EMI option. I used my HSBC credit card and the payment was successful (i was notified by an email and a message from Flipkart (OD[protected]
At 07:35pm i did get a notificaation on my email stating that the Your Flipkart refund has been successfully processed for order OD[protected]. Was surpised and called the customer care team to find out why was the order cancelled.
Agent 1 (Sukvinder)- informed that their was a Fraudulent transaction using my CC and thats the reason my order was cancelled.
my reply to the agent - if their was a fraudulent activity on my account the bank will take care of it or Flipkart should have contacted me to inform that this wasnt a good card probably use another card or we will not honor your request.
Since he did not have any answer advised him to transfer the call to the supervisor.
Agent 2 - Informed me that their was no enough stock so the seller cancelled the order.
if their was no enough stock Flipkart wouldnt have allowed me to enter the payment screen and make a purchase.
So advised him to transfer the call to a TL
Mr. Paul picked up the call was cluless what was happening just asked him to give me a resolution as i have been penalised by Flipkart for no reason.
TL asked me to wait for about 5-10 mins on the phone by then i was on the call for more than 50mins
so advised the TL to call me back and he assured me that he will call back within 10mins but i didnt not hear form them.

Called your call centre for the 2nd time advised your agent (Mr.Singh) to transfer the call he said he will resolve but no help and then spoke to Vishal and Asish (AM)
not really sure why the agent lied that he was an Assistant Manager.
2nd time your representative told me that i had to validate an IVR call in order for Flipkart to confirm my order. I guess i have heard this from you'll for the first time.
AM who spoke to me just put me on mute and hung up on me thats sad experience.

So i have no options apart from writing a big email to you'll.

Either process my order so that i receive my phone on 9th Feb as it was promised on the website .
or
Give me a strong reason as to why was my order declined.
or
if you cannot process my request i need my money back to my account with the interest charges (whatever is been charged by the bank for EMI) by 8th Feb 17:00.

This is a worst experience ever i have had with Flipkart.

Your supervisors are of no help instead say its company policies which is not listed on T&C. Pretty worst experience.

When We reach to receive aur parcel at that time all staffs are not bother about my parcel all are doing their on business we wait since 2hrs their is lot of staff are available at that time no customer only me
They are not lissoning my words this is very bad u must teach how to behave. U must recruite educated employee othervice give good training how to behave with customers.

Request sir
I am Sanjay Kumar for some one ask my details for SBI debit card & do it shopping my card
Following items purchased my card

Name Sanjay Kumar
Account no [protected]
Debit card no - [protected]

Transaction details
1. POS [protected]
Txn 118984
Amount rs 2000.00

2. POS [protected]
Txn 118682
Amount rs 2000.00

3 POS [protected]
Txn 117412
Amount rs 4999.00

4 one more transaction will doing but not see in my message
Rs 5001.00

Sir all transaction will be DT 9feb 2017 time 15:30 hrs

Sir request again stop my transaction & help for cyber crime
Sir help for catch cyber thief & arrest to police.

Kindly refer the Order Id - OD[protected].

The above model battery was deliered to me on 26th jan, 2017.
vide traking ID - IDFMPC[protected], found the defective one.

As the battery is not holding charge & draining out automatically within 10 mts.

As aresult I am using my old battery.

Request replace the same at the earliest.

thanks & regards.

sk sarkar
mobile no. +91 [protected] / [protected] / [protected]
e Mail : [protected]@yahoo.com / [protected]@gmail.com

Tracking ID FMPR[protected] my pickup is done 2 weeks ago but my refund is not done. So resolve my problem.

My order Id OD[protected] items).In one Item pack is two kurtis and other item is one kurti .Accordingly I paid total amount of 1328.But I received only one pack with two kurtis only.

Dear Sir,

as per flip kart refund amount paid on 27 Jan 2016 but amount not showing in my account yet after that again contact flip kart executive that flip kart told me that contact branch . when did I visit branch then branch told me contact flip kart. what to do please support me. still am waiting from 27 jan 2016 to yet. if flip kart is right then share return receipt against bank other wise I will share passbook statement to flip kart.

I have purchased Moto x play from flipcart and I require it's bill, please send it as soon as possible
Order Id - OD[protected]
Email id - shende.[protected]@gmail.com

Hi,

Order ID: OD[protected]
Ordered: 26/01/2017
Shipped:28/01/2017
Today:09/02/17
Why

Total number of incident created:11(Unresolved) Why?,

Number of times I reached call center through phone: 15

Number of times I reached non voice agents:7, no proper response, why?

I ordered television on flipkart but my parents insisted not to buy a huge order on ecommerce but The trust I had in you guys made me place the order.
The order was delayed and when I try to reach for help through email, I had gotten no help since the "same old templates" were sent regardless to what ever I write
6 days later already I had raised 4 Incidents which has not been resolved but just gave me fake promises each and every day
By that Time I have reached exactly 10 times to call agents 6 times sent mail to non voice support as well but no use at all.

In this case I got lost of hope with flipkart and the terrible service provided by you guys also I'm letting you know that you have lost your reputation with me so I uninstalled flipkart on my phone and my family's phone as well

I was surprised that the item reached Chennai on 28/01/17 but not delivered to me till 7/02/17, Please let me know why? What is the specific reason which makes you so challenging to deliver the product even after 12 days of placing an order and 10 days in my same location where I am residing.

Later drilling down the issue, from one of your call agents I was able to know that you guys have no control over third party shippers( safe express)
Is it true? I'm expecting an answer for this via email.

Grievance officer/Cs-head,

Who's the head of you guys? you havent been useful too, are you guys spending vacation in your office or what? it has been 15 days without even a call from delivery people, Today Flipkart sent me an sms stating that the shipment was not successful, the options given are "You still want this order?" SERIOUSLY!!! If i pressed yes the shipment date again goes beyond, so based on this I have concluded that you are cheating by giving false promises not one or two I have several proofs with me, This had created a mental pressure on me personally as well as In my professional workplace, even with my family members regarding this, This is enough for me going to consumer court, So lets meet there. This is the last mail I send you guys.

Incident: IN[protected]:

Inline image 1

2 Days later:

Incident: IN[protected]

Inline image 2

Reply: Same template.

Hi,

Thank you for writing in.

Order ID - OD[protected]
Product - Mitashi 101.6cm (40) Ultra HD (4K) Smart LED TV

We understand you're keen on receiving your order. We'd like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, we give you a definite date for the delivery of your order. Although we'd love to surprise you with an early delivery, it's not something we can promise as we do not want to disappoint you. That said, the seller is processing your order and it should reach you in between January 31, 2017 to February 02, 2017. You can also check your order status here - http://fkrt.it/bqWLi~NN However, please be assured that we will followup with the courier service provider to ensure that your order is delivered to you as promised.

Hope you'll understand.

Regards,
Sunitha Deevi
Flipkart Customer Support

Auto-Response[protected]:54:55 )

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

Your Query[protected]:54:47 )

This is the second mail im writing to you guys, call centre agents haven't been useful too. The ststud of the product is shipped and not even in the nearest hub, its very disappointing and tomorrow is the deadline which u have promised.

7days later

Incident: IN[protected]

Your Query[protected]:13:29 )
Shipment delayed/ no updates regarding tracking order, no proper help from call agents and non voice agents, same old templates that i receive over and over again. It has been a week since i ordered but not even reached my nearest hub, when i enquire about it even the call centre agents were not able to give proper answer, they seem to have same amount of info that i already have. My dad is already screwing me for choosing ecommerce for purchasing a huge order like tv because of flipkart. I would most likely uninstall flipkart on my phone and tell my experience to all my friends and family so that they will get to know the service provided by you guys.

Reply:

Hi,

Order ID: OD[protected]
Product: Mitashi 101.6cm (40) Ultra HD (4K) Smart LED TV

Thank you for writing in.

We're sorry for the trouble you had to go through due to issue with the delay in delivery of your product.

Please be assured that we're looking into this and your order will be delivered to you within 24 hours.

Hope this helps.

Regards,
Asadulla Zuheb
Flipkart Customer Support

Update from Flipkart Customer Service for IN[protected]

Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 06 Feb, 9:00 PM.

Thanks,
Flipkart Customer Support

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart


Your Query[protected]:00:40 )

Worst service by flipkart, i will not recommend flipkart here after to anybody, this is going to be the last order in flipkart ever.im going to uninstall in my phone as well as all my familys/ friends should know the serivice that u guys provide. This is a 33k order, im soo angry right now.

One more day gone:

: [Incident: IN[protected]]

Hi,

Order ID: OD[protected]
Product: Mitashi 101.6cm (40) Ultra HD (4K) Smart LED TV

Thank you for writing in.

We are sorry that your order hasn't reached you yet.

We have spoken to the courier service provider about this and they'll make sure that your order reaches you in 03 business days.

Hope you'll understand.

Regards,
Keerthi G
Flipkart Customer Support

Auto-Response[protected]:13:30 )

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

Your Query[protected]:13:29 )

Shipment delayed/ no updates regarding tracking order, no proper help from call agents and non voice agents, same old templates that i receive over and over again. It has been a week since i ordered but not even reached my neareast hub, when i enquire about it even the call center agents were not able to give proper answer, they seem to have same amount of info that i already have. My dad is already screwing me for choosing ecommerce for purchaising a huge order like tv because of flipkart. I would most likely uninstall flipkart on my phone and tell my experience to all my friends and family so that they will get to know the service provided by you guys.

Next day:

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart


Your Query[protected]:30:30 )

THIS IS THE 10TH MAIL I DRAFT U GUYS, 10 CALLS TO CALL AGENTS, HAVENT BEEN USEFULL ATALL, The shipment is still not shipped yet?? What u guys think? Its been 10 days are u kidding me? ITS A TV FOR GOD SAKE!!! NOT A 10 RS ORDER ITS 33, 000/- ORDER, SO IGNORANT. IM GOING TO TELL THIS STORY TO EVERY SINGLE FRIENDS AND SAY NOT TO USE FLIPKART ANYMORE, FLIPKART SUCKS. THIS IS GOING TO BE THE LAST ORDER FROM ME, MY FRIENDS AND FAMILY EVER...

Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 08 Feb, 9:00 PM.

Thanks,
Flipkart Customer Support

Hello,

Order ID: OD[protected]
Product: Mitashi 101.6cm (40) Ultra HD (4K) Smart LED TV

Thank you for your patience.

We're sorry for the trouble you had to go through due to the delay in delivery of your order.

As informed by our concerned team, the courier service provider has confirmed that they will have the product delivered to you by today. We request you to wait till the end of the day for the delivery of your order.

We request your kind understanding in this regard.

Regards,
Durga G
Flipkart Customer Support

Flipkart Customer Support[protected]:06:12 )

Hi,

This is regarding your complaint about the below mentioned order.

Order ID: OD[protected].
Product: Mitashi 101.6cm (40) Ultra HD (4K) Smart LED TV.

We are sorry for the inconvenience caused to you due to the delay in delivery. However, we have already communicated your concern to our back-end team and we are working on the same.

You have my assurance, we will try to have your issue resolved in the best possible way by next 24-48 hours.

We request your kind patience in this regards.

Regards,
Saurav Bhowmik
Flipkart Customer Support

Flipkart Customer Support[protected]:50:39 )

Hello,

Order ID: OD[protected]
Product: Mitashi 101.6cm (40) Ultra HD (4K) Smart LED TV

Thank you for contacting Flipkart Customer Support.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

I have re-notified to the concerned team regarding the delivery of the above-mentioned product, we will get back to you with an update within 24 to 48 hours and make sure that your issue is resolved.

Your kind patience and understanding in this regard is appreciated.

Regards,
krishna.np
Flipkart Customer Support

Auto-Response[protected]:00:44 )

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

Refund not credited in bank account
I was purchased items from flipkart on 2th jan2017 through SBI debit card. then i was returned items and flipkart has initiated refund. Refund was initiated on 23 jan 2017. But till now amount is not credited in my bank account. When i called flipkart customer care they told that they already refund my money and ask to bank after i regesterd complant in sbi they said their some problem in my account at my home branch after that i went to my home branch and consult their and there is no as such problem..

Dear sir

MAINE[protected] KO FLIPKART SE WASHING MACHINE KHARIDI THI JO KI MENE CITI BANK K CREDIT CARD SE PURCHASE KI JISME 15% KA REFUND OFFER THA PAR ABHI MUJE REFUND NAHI MIL PAYA HAI

Please send my refund
reference no-[protected]
order no- OD[protected]
mobile-[protected]

Hi,

With reference to above I have ordered a mobile MOTO-M through Flipkart online dated on 15-Dec-16 order id-OD[protected], which was received on 19-Dec-16.It was dead dated on 26-Dec-16. I'm follow-up with flipkart customer care last 50 days. The flipkart customer care saying that the mobile is internal damaged by customer & we can't replace your mobile.
As per my concern that there are nothing scratched in my mobile, then why it is not being replace, i'm very disappointment from
flipkart service.
I follow up with flipkart through mail, twitter, calls time to time last 50 days. As advise to consumer custmer helpline on call, i was sent a letter through speed post to flipkart head office attached all my problem. But nothing reply from there finally no action has been taken for replacement of my mobile. They are always insisting me to visit service center, this is really the height of terrible service.
Now i'm going to file a complaint against flipkart to consumer court by tomorrow on 9 February 2017.